Lee Delaney
Analyst · Wells Fargo. Your line is open
Good morning, everyone. I hope you are all safe and healthy. Let me touch on a couple of things briefly before discussing our performance and go forward expectations. First, I would like to thank our team members for their dedication as we continue to navigate these unprecedented times. This past quarter, we faced challenges that impacted every aspect of our business. I am extremely proud of how our team responded with resilience and creativity to the ever changing environment and sustained demand for our products and services. Across every function in our company from the field to supply chain teams, to the merchants and marketing team to all our support teams in the home office, people stepped up to deliver exceptional performance across the Board. Their dedication and effort enabled us to safely serve our communities and deliver outstanding results. Thank you to all of them. We recognize them through temporary wage increases through July as well as multiple rounds of bonuses, including a bonus that will be paid in September. Year-to-date, we have invested $83 million in team member wages and bonuses. In addition, we continue to support an enhanced benefits package and financial assistance through our Employee Relief Fund. Our top and most important priority remains the health and safety of our team members as well as the members and communities we have the privilege to serve. We continue to practice the extensive safety measures we introduced in March. We will remain vigilant and continue to work with federal and local authorities to ensure we remain ahead of evolving safety and health standards. Year-to-date, we have spent approximately $24 million in increased safety and sanitation cost. Second, I would like to take a moment and address the social injustice that garnered worldwide attention this quarter. We stand in solidarity against racism, discrimination and violence. We are proud to serve an incredibly diverse membership base and work alongside a diverse population of team members. These events reinforced the importance of our ongoing efforts to build the culture of inclusion and diversity. To support and lead our efforts, we created an inclusion and diversity council to implement training, education, recruiting and development initiatives that drive inclusion and foster diversity. The leadership team and I are passionately committed to this work, which we deem inherent to our values and our success as a company. Now, let’s turn to our performance. Q2 was another remarkable quarter with strong top line growth, profitability and free cash flow. As I reflect on our results today and the implications for the future, I believe that we have turned the corner from merely reacting to the pandemic, to proactively transforming our business to enable a much brighter future for the company. We have a radically different company than we had just 6 short months ago. In many areas of the company, we are now years ahead of our – of how we thought our transformation would evolve and we are actively looking for ways to increase the pace of progress. For the balance of my remarks, let’s dive a bit deeper on five key topics: membership, assortment, digital transformation, strategic footprint and capital structure. From a membership standpoint, we continue to see a strong increase in new members joining BJ’s. We now have over 6 million paid members. To put this in perspective, in the past 6 months, we acquired and retained approximately 18 months worth of members. This pace, should it continue, would have us experience 3 years of membership growth in this one transformative year. Not only our new members joining at elevated levels, they skew younger and are more digitally engaged. We believe our membership will be stickier and we are adding incremental efforts to ensure higher levels of engagement. We have added incremental marketing to support number outreach and have been encouraged by the results in new and existing clubs. We are also focused on ensuring our members remain engaged, especially new members. We are closely monitoring their behavior and utilizing a targeted, personalized approach to keep them engaged in shopping. We will lean aggressively into membership investments throughout the balance of 2020. With assortment, strong underlying demand driven by increased food at home trends and consumer investments in their homes, allowed us to considerably accelerate plans to change our product and services offerings. We essentially revamped our assortment in real-time, selling through old inventory at a rapid pace, simplifying and expanding into high growth and high demand categories where we did not previously compete. Let me share a few examples from this past quarter. First, our merchants did a terrific job engaging with existing and new suppliers to keep us in stock and to expand into highly relevant new categories. We added 32 new vendors to bolster our supply chain in food, paper and cleaning supplies, and to participate in new personal protective equipment categories. Second, we dramatically accelerated the reset of our food business with a new set in nearly 200 clubs that incorporates more healthy and organic options, months ahead of our initial schedules. We knew changes here would be important to engage younger members and accomplishing it so quickly should aid our retention efforts with our new first year members. Third, we continue to expand our general merchandise assortment, delivering great prices on well-known and new brands, including Sony, Puma, Lucky and Champion. We also reinvented the way we buy apparel to be more opportunistic and capitalize on market disruptions. And finally, from a services standpoint, the team continues to build our capabilities. Our AT&T Mobile offering is resonating well with members and we have further enhanced it by adding buy online capabilities. Our optical business is open again. And we continue to offer great value and convenience, including new digitally enabled optical services like telemedicine appointments. And we re-launched our home improvement and appliance platforms offering unbeatable value and enhanced member experiences. Our digital business is crucial to our existing and new members and is stronger than ever. We grew digitally enabled sales by more than 300% and made dramatic progress rolling out new digital services. After a brief test, we launched curbside pickup in all clubs earlier this month and we expect buy online, pickup in club for perishables to be available by the end of the third quarter. The initial response from members has been encouraging. We will move aggressively to add infrastructure in our clubs to handle these rapidly growing offerings knowing that our economics are advantaged versus our competitive set. I am also thrilled to announce that earlier this month Monica Schwartz joined the team as Chief Digital Officer. With great retailers like Home Depot and eBay in our background, Monica’s extensive knowledge, experience and diverse background will be instrumental as we scale our digital business. We remain focused on expanding our footprint in a much more aggressive fashion. Our third club in Michigan opened late in July. And while it’s still very early days, we are pleased with the initial membership response in sales trends. We expect to open 2 new clubs in New York around the end of the fiscal year and concurrently see opening as many as 6 new clubs next year. We are moving aggressively to make those numbers or even larger ones a reality. Our balance sheet is of radically different quality today. We have used the massive amounts of free cash flow to reduce leverage to 1.4x funded debt to EBITDA versus 2.9x just a year ago. And we began to selectively buyback shares to offset the dilutive EPS impacts of equity compensation. Stepping back, we expect that consumer trends will likely continue for the foreseeable future. We expect this landscape combined with our considerable transformative investments, will increase our relevance to members and prospective members alike. Almost regardless of the level of economic uncertainty, we should be well-positioned versus competitors given our low price positioning and the fact that we have grown our membership, revamped our analog and digital offerings, increased our rate of new club openings and transformed our capital structure. In this environment, we will look for additional opportunity to accelerate our transformation, remake our balance sheet and drive step change levels of profitable growth. We hope to look back on this turbulent period as our moment in time to radically improve our business. With that, I will turn the call over to Bob. Bob?