Beth Garvey
Analyst · Taglich Brothers
Thank you, Dan. Good afternoon, everyone. I hope that you and your loved ones are healthy and safe. Since the beginning of the COVID-19 pandemic, our first priorities have been the health and safety of our teams, while continuing to support our clients, as they too begin to navigate the impact of pandemic. Although we are reporting on Q1, I'd like to begin with an overview of our current state. As Dan reported earlier, we started seeing the impact of COVID-19 in late March. In mid-March we activated a COVID-19 task force team to launch business continuity planning. This team included members from all aspects of our business, including operations, human resources, IT, finance and accounting, and marketing. The operations team shifted sales efforts to remote, while immediately starting campaigns to keep clients and build talent engaged. HR began managing data on shelter in place orders in all of our locations, in addition to developing communication pieces around CDC guidelines and how to report and react to potential positive cases, not only for our team, but for our clients as well. Keep in mind, on average, we send out 6,800 employees into someone else's environment every week. The accounting team was quick to explore and react to options for protecting our liquidity, and our marketing team began turning entire social media campaigns around for the ops team in workspace. In large part due to the IT team and the initiatives that were implemented in the last 12 months, we were able to shift over 80% of our internal team members to work remote, and we worked diligently with many of our clients to assist our billable consultants to do the same. The professional division has seen a modest drop, mainly on the finance and accounting side. However, our recent partnership with the clients supporting the SBA loan process has resulted in placements exceeding 100, with the potential of 200 more in the coming week. The IT side of the business remained strong, especially in and around ERP and APM initiatives. Our light industrial division was not immediately impacted, as the majority of our clients were deemed essential. However, we began seeing reductions in late March and early April as supply chain slowed down. In recent days, we started to see recalls of let off workers, and have closed on several new business opportunities. [indiscernible] however has experienced the largest impact, as 70% of the business is in maintenance, and properties made decisions to stop non-essential work orders, which reduced our ability to enter apartments. In addition, the leasing side of the business moved to virtual tours in some locations, and community shutdown he leasing offices to walk-in vendors. We do anticipate that once communities begin to make decisions to open their doors, we should see an increase in orders to satisfy the backlog of non-essential maintenance orders, as well as new leasing opportunities, as many who have been affected by COVID-19 will be relocating for new job opportunities. We don't know if we've hit the bottom, but we do feel that we are seeing some slight movement in the right direction. I've always believed that the best lessons come out of the most difficult times, and as unpredictable at the last several weeks have been on businesses and our everyday lives, there are some highlights. Business as usual obviously stopped. However, our teams have come together to work on initiatives that were on the back burner due to time constraints. We've identified new potential business lines, and have begun feasibility study. We launched our first ever companywide cross sales training and sales blitz that resulted 182 new orders, 1,900 conversations, and 13 cross-divisional sales pitches in one afternoon. As business shifted to a virtual environment, our response was immediate. Virtual sales meetings and interviews are being mastered by the team. We are conducting webinars in our professional brands with record attendance, and our social media education and outreach programs have expanded in the last month, jumping 21.6% in social media followers, and a spike of 145% to 1.6 million impressions or clicks across our brand sites. I cannot express the amount of gratitude that I have for this BGSF team. As we have navigated the unchartered waters of the pending, the team has stayed engaged and powerful. Many of our IT projects have launched in the last two months, including the complete rollout of the Microsoft Teams and Cloud Voice, which allowed us to quickly go remote. Our new website went live at the end of March, and included apply and onboarding and capabilities that were complementary to remote interviewing. And last week, we launched time keeping automation that will go fully live in the real estate division next week. These initiatives will support us not only in the current environment, but will be part of a strong foundation as we move forward. In addition, our latest acquisitions, L.J. Kushner made in late Q4, and EdgeRock Technology Partners made in Q1, for the most part, have been fully integrated. As we look into the coming months, we cannot determine how the U.S. economy will rebound. Our goal is to remain diligent in the balance of protecting our current financial stability and being prepared to react quickly as markets reopen and businesses begin to return to a new normal. This includes discussing opening new markets, as well as any M&A activity, should there be opportunities in the future. However, for now, we remain focused on business at hand, supporting and protecting our clients, our talent, and our teams. In closing, we are committed to managing our business with integrity and transparency as we navigate new operational and financial norms, and our although our future results may look different than in the past, we plan to communicate with investors and stakeholders to facilitate an understanding of our company's unique challenges and opportunities as we move forward. We recognize that we are all in this together, and our open and cooperative efforts will get us through. With that in mind, we will be releasing monthly updates following the close of our financials during this economic downturn in an effort to keep you apprised on our efforts and our results. And now, I'd like to turn it back over to the operator for the Q&A session.