Ed Heffernan
Analyst · KBW
Okay, let’s move to Slide 6, LoyaltyOne, we’ll start with Q3. As Charles walked you through, we had a good quarter in terms of growth in both pro forma revenue and adjusted EBITDA for the second consecutive quarter. The key metrics here in AIR MILES program is the miles issued as you could see from the chart. Ever since we have got the unfavorable ruling out of parliament back in 2016, it’s been a tough road back and we have been making good progress and turn the corner as we moved into the second quarter, and it’s since continued into Q3 and we expect that in Q4. So that’s a good indicator of not only the health of the program but the way the accounting is done with the deferral of the revenue, it means that we’re getting decent visibility on a go forward basis. Our BrandLoyalty, which stumbled last year came back strongly by Q2 of this year, experienced double-digit growth in both revenue and adjusted EBITDA for the second consecutive quarter, so we feel that, that program is back on track. So the outlook for the remainder of the year is solid, pro forma revenue and adjusted EBITDA to finish the year and we expect continued positive growth in AIR MILES issued. Turning to Epsilon, Q3 revenue was down 4% compared to down 5% in the first half. It’s still soft, and it’s still below expectations. We do have a number of businesses, so we have a mix of businesses that are growing, mixes of businesses that are stable and some product offerings that are declining. The biggest areas of challenge right now are the agency and site-based display, the old ValueClick platforms, and we had a number of client bankruptcies that during the year. The outlook we expect to be soft, down 3% to 5% for the year. We do however note that a lot of that is in the lower margin areas and strong expense control keeps adjusted EBITDA approximately flat with last year that means our EBITDA margin, we expect to expand by about 100 basis points this year. Okay, Card Services, Q3, probably the biggest item in Q3 was the fact that the new signings continue to be exceptionally strong at the same time we are aggressively implementing our strategy to diversify away from, what really has been the backbone of cards for 20 years, which is the mall-based specialty apparel sector and you will notice that the Bon-Ton portfolio, which is one of our largest clients and went into liquidation. We have moved that out of our portfolio and into held-for-sale for the eventual migration off to a third party as it winds down. Getting back to the new signings, what you’ll find is that as part of our ongoing process to find the verticals where the growth opportunities are greatest, you’ll find that we continue, as we started in 2015 to find verticals where the demand for our product is quite strong. And so the signings of IKEA in home decor, Wyndham and hospitality; Academy Sports, Floor & Decor, then we have some essentially pure e-com plays. Again, very much outside of what our traditional new signings would have been years ago. But again this continues the process of really reacting to where the consumer is going today. And fortunately we’re finding that the retailers in those spaces are quite interested in the product itself. Probably the biggest thing for this year is the fact that over the years, we’ve talked about signing $0.5 billion vintage, then $1 billion, then it was $2 billion for a number of years. This year is going to be the first year where we are looking at close to a $4 billion vintage signing. What does that mean? It essentially means signing clients who will, over a period of 2.5 to three years spool up and add as much as $4 billion of receivables to the portfolio. So it’s a massive year in terms of these signings. We have announced roughly $2 billion, and we have signed but not yet announced an additional $2 billion. So you’ll see them either announced at the very end or towards probably December or either first quarter of next year. But in total, a very, very large signing year, which makes this pivot that we’re talking about happen that much faster. Also of note is 100% of this has been what we call away from our traditional mall-based specialty apparel. So again, the portfolio is flipping very, very quickly. If you were to look at our active client base, credit sales were double digit; receivable gross, 17%, but highlighting the fact that the one area that is a drag on cards is the fact that there were a number of discontinued programs, whether it’s liquidation or bankruptcies. And those tend to reduce – those will reduce reported sales and receivables. And so you sort of have a tale of two worlds. You have the up and coming newer verticals or verticals that traditionally weren’t the mall-based specialty apparel that are doing quite well, and they’re becoming an increasingly larger part of our portfolio. Okay. Credit quality continues to improve. As Charles mentioned, from a guidance perspective, we sort of started the year and set the high six-s for the first quarter, then mid six-s and high five-s, then mid five-s and we’ve been dead-on as Q1 come in at 6.7 and 6.4, and Q3 came in at 5.9, we’re right on track for mid-five-s for Q4. What’s behind is what gives us comfort that we can get there? It really is, is nothing more than we’re seeing stability on the growth side, but the other driver that we’ve been waiting for has been on the recovery side. When you’re recovering almost 20% of your losses, that’s an important piece, and as a lot of you know, we went to a number of quarters where we moved that whole process from third parties to in-house. And that caused sufficient noise and turmoil in the numbers where the recovery rate had to dip down really in the single digits. Third quarter was the first quarter in quite some time where it actually was slightly above prior year and fourth quarter looks to be very strong. So it was an investment that we made, a decision that we made, caused some pain earlier, but it is working out right now. So if you were to sum up where we are in Card Services, you sort of have one negative and three positives. The one negative is, again, more of a macro issue of our traditional verticals, mall-based specialty apparel. Certainly, are stressed and that caused some dampening and a drag on growth. Against that, we’ve got actually four positives, very solid financial performance; second, the strongest year of wins ever and a very strong robust pipeline; third, the wins are in stronger verticals; and fourth, credit quality continues to improve as recovery – that process is complete. Turning to the receivables growth for Q3, we had reported growth of 10%. Again, that’s sort of masks what really is going on, which is the active client growth of 17%. And again, as we pivot towards the healthier verticals, what we see here and I think the big message is that the clients that we’ve signed since 2015, so the newer vintages, are already 25% of the portfolio, up from 14% of the portfolio last year. And in fact, they’re growing 19% year-over-year. And that’s the area we’re going to be really focused on. Now against that, you’ve got these discontinued programs, which primarily would be the bankruptcy of Gander Mountain and a partial quarter of Bon-Ton. And so overall, the pivot and what we’re trying to do seems to be picking up speed. Same deal on credit sales. Again, some of folks were concerned about, "Oh my gosh. We’re not seeing much credit sales growth." A lot of that is nothing more than when you go into bankruptcy and liquidation, you don’t have credit sales. So the active clients again were up double digit. And again, the newer vintages are representing about a quarter of our credit sales and are growing quite rapidly. Alright, let’s go to outlook. It will be Slide 11. Active client receivables growth, we expect to continue in the mid-teens. Nonstrategic clients, now what does that all mean? Nonstrategic clients is nothing more than saying, those clients that are in liquidation, that have gone bankrupt or in decline due to M&A. In other words, if you are on the other side of M&A, you’re acquired, you don’t tend to have that type of growth that you had in the past. They will be aggressively removed from the portfolio. And what this essentially means is reported growth will slow and then recover as we move throughout 2019, while at the same time active client growth remains very strong throughout. This frees up capital and makes room for a record new vintage. And frankly, we can’t really help the clients at this point who are in liquidation and bankruptcy. Our model, which drives loyalty and incremental sales, really isn’t effective if the client is bankrupt, liquidating or sold off. So strategically I don’t think we’re doing a disservice to ourselves or to client. And also rather than having a slow bleed over the next two years, we’re moving these files aggressively out of our active programs. We’ve got over half done so far, and we’ll get the final piece done in Q4. So this is not something that’s going to linger around. This is a very, very big piece of our strategic focus. New signings we talked about are on track for $4 billion vintage. And then we talked about the 15 to 18 signings already a quarter of the portfolio. We want them to be at 50% in two years. So there’s a lot of numbers floating around. What does it really mean? If you look at the signings over the past several years, and you look at our portfolio today, the portfolio today only reflects about $4.5 billion of the spool up of these vintages. When these vintages are fully spooled up over the next couple of years, they will be a total of $11 billion. So we’re not even halfway there in terms of what the existing signed clients will spool up to be, which gives us a lot of confidence in what we’re doing today. Credit quality, I think we’ve beaten that one forever, but we are at our long term annual growth rate of right around that 6%. I know it’s been a bumpy ride getting there, but the loss rate in Q1 was high 6s and in Q4, we’re coming right in, in the mid-5s. And if you think about it, all the noise and delinquencies and everything else aside. It really the differences in entirely to do with the recovery rates. The recovery rates were 50 points headwind in Q1, they’re going to be a 65 basis point tailwind in the end of the year. And so the entire difference between Q1 and Q4 was all due to the ramp up in recovery rates. And since we’re fully ramped up, that means that we have a very strong view towards where we believe things will be as we go into next year. All right, turning to Slide 12, we added sort of what is our long-term trend, where do we like to be? Loss rates for 2017 and 2018 are right around that 6% level and as much chatter as there is out there. You’ll see the pre-Great Recession, we’re right around that 6%. And right now, we’re back to where we were pre-Great Recession. So this is where we like to run the portfolio in that we think provides us with a very strong return and, at the same time, provides our clients with a good tender share flowing through the cards. If we turn to the next slide, which is the average card receivables and the track record. Over the past seven years, you will see that the portfolio has grown, on average, 20% a year for the past seven years. And to put that in perspective, if you were to look at the most common proxy used out there, that would be the revolving debt numbers. Revolving debt has moved from about $840 billion to a bit north of $1 trillion. That’s about a 3% growth rate over the last seven years. So clearly, we’re growing quite a bit faster than the industry. But at the same time, our return on equity continues to be well above industry levels at 30%-plus. So it’s a faster growing model and a more profitable model, and that’s what we expect out of cards going forward as well. All right. Let’s take a breather, we move to Slide 17 and talk about strategic objectives. There are four primary objectives that we have either executed or in the process of executing or will execute. And this is sort of flow into next year as well. The biggest one was to move the recovery process in-house. Again, it was done during a time of rising overall loss rates as credit normalized, so it really – you couldn’t have had a worse time to have to do it. But I’m glad we did and got it behind us. And it allowed us to move from a headwind in Q1 to a tailwind in the second half and well into 2019. If you look at – so we’re going to give that a green check. If you look at the next thing, we talked about aggressively pruning the portfolio of non-strategic clients. Again, those are clients that are going to be in liquidation, bankruptcy or on the other side of M&A. And to be sure, we are fully supporting the remaining core clients. And support will be including all of everything that we’ve done in the past, everything on the account acquisition side. We’re building new tools that are pretty exciting in terms of things like in-store acquisition away from the point of sale, so like iPads. EC. You’re just going to swipe your license. We’re going to be focusing on payment and security. But we’re primarily known for engagement and rewards, and having realtime capabilities and the always-on, one-button approach is really what we’re all about. Again, we’re driving insight, loyalty and customer experience, which, in the end, lift and drive sales of loyalty for our clients, and that’s not going to change. In addition to aggressively moving out those clients that have been considered nonstrategic, we are pivoting the portfolio towards strong high growth verticals. And as I mentioned before, less than half of what we have already signed is reflected in the portfolio today. The pipeline looks as healthy today as it did two, three years ago. And we expect to maintain a model and improve visibility. The model for cards, long term, continues to be mid-teens receivable growth, a targeted loss rate approximately 6% in that range and, most importantly, as you move different levers of OpEx and losses and revenue and all that other stuff, is we want to make sure we grow, but we grow with a return on equity target of greater than 30%. That’s the model, and that’s what we expect to execute on. All right. 2018 overall company guidance revenue, obviously, with some weakness in Epsilon and with the pruning that we’re doing in cards. That is going to put pressure on our top line. And so we’re going to be moving top line to a little under $8 billion and pro forma at about $8.2 billion. And we that that will not influence our EBITDA. And as a result, we see no issue with maintaining our overall guidance that we gave a year ago of $22.50 to $23 a share or roughly between 16% and 19%. Just to put it in perspective, year-to-date, we’re up 20%. So with three months to go, I think we feel pretty good about being nicely in that range. All right. Two-part strategic effort. This is what we’ve been working on over the last year or so, and let’s unveil as much as we can at this point. So it has two pieces. The first piece relates to the card group. And the second piece relates to the non-card group. In the card group, we will be, again, aggressively continuing our effort to reposition the portfolio into the strongest, highest growth verticals. This is not something that’s new. We started this back in 2015. And again, the receivables in our portfolio, only about $4.5 of the $11 billion signed are reflected in the portfolio today. So we’ve got quite a bit more that we know is coming onboard. The pipeline for new business remains exceptionally strong. So while you have sort of across current of mall-based specialty apparel feeling stressed as people are moving to a different way of shopping in different verticals. On the other side, you are seeing new verticals that frankly we’re never really interested in our product, basically all saying the same thing, which is tell me about my customer. I’ve got to know more about my customer and that gets down to the ability to extract at skew level information and use it for insight at marketing. So if I were to put a net against it, I would say the net macro flow into the new verticals is outweighing the stress that we’re seeing on the mall-based specialty apparel. So we will expect to continue to see very large vintages being signed and as a result we feel comfortable taking the position of reaping the mandate off, so to speak and aggressively prune those clients in liquidation, bankruptcy or in the other side of M&A. we’ve done about 50% so far, we’ll take care of the rest in the fourth quarter, it will eliminate the drag over the next couple years, give us a nice clean start, freeze up some regulatory capital. And I think one of the big things that gave us increasing comfort in doing this now as oppose to later or observing this drain over the next two years, as the team has done a super job of making sure that we are now at the point of saying, we have no renewal risk in 2019, which is a very big plus going into the New Year. All right, high level objectives, card receivables, we would expect to exit 2019 north of $20 billion. We would expect to exit 2020 north of $24 billion. Those are our guidepost for the next couple of years. How do we get there? Well, it’s actually pretty simple, we just simply added the remaining piece of those signed in 2015 to 2018 that are not in the portfolio today. Recall about $4.5 billion is in the portfolio today. However, the way they’re spooling up with 90% growth, they’re going to get from $4.5 billion to about $11 billion. You simply add that additional $6 billion, and there you have it. So what we’ve done is we’ve taken that as sort of a very conservative tack, and we basically said that, that means that any new clients sign in 2019 and 2020 merely offset unknown future client attrition. We have no idea whether there’ll be any or whether there’ll be some, but this seems to be a fairly conservative way of taking care of it. So I think these are good numbers, that’s what where our plan is driving towards. Credit quality, 2017, 2018 we know we’re going to be right around that 6% loss rate, which is our long-term target. We have a similar target going forward, assuming there’s no major macro shock out there. And again, while so many people focus on it, the rate is important, but our focus is on return on equity. And our ROE target remains greater than 30%. So in summary, stronger client base, high growth and high profitability. All right. Let’s get into strategic efforts in the non-card space. We have taken a good year or so to get to this point. And let me just go through it. We believe that the current stock price does not reflect the intrinsic value of our business, period. We are evaluating which assets could thrive under a different steward, while also unlocking the value for stockholders. We will have a crystallized game plan of what and how before year-end and communicate this path at this time. Overall, it should be noted, this will be an aggressive and significant effort. In 2019 – for 2019, more specific guidance will be provided on the fourth quarter earnings call, obviously due to the upcoming major non-card strategic announcements. You should have a pretty good idea on cards, where we we’re heading; but non-cards, we’re going to wait until we make the announcement. We believe that executing on both parts of our strategic plan will result in a much more focused and unique model, a model that can sustain strong double-digit growth, a model generating significant and growing cash flow and a configuration that unlocks significant value for investors. So I do want to make sure that I’m crystal clear on this thing. Regarding our upcoming announcement for non-cards, make no mistake. We will be moving very aggressively on this and that it will be significant in size. This is not going to be minor surgery. Our board and management are in full agreement as to the needed actions. And frankly, we like what we’re seeing from a market demand perspective. Our board review and debate phase, which took all of a year, is now over. There is no more debate, so you can expect a detailed announcement comfortably before year-end. We just need a few weeks more to dot the Is and cross the Ts. Between this and card’s aggressive approach, we expect to have a very nice model as we move forward, while at the same time unlocking significant value for shareholders and creating the new Alliance for the next decade. With that, I’ll stop and take questions.