Marcelo Noronha
Management
Good day, everyone. I am Marcelo Noronha, CEO of Bradesco. I am here to present the earnings of the Third Quarter 2024. I'm speaking at Cidade de Deus. It's a little over 10:30, 10:31. It's a pleasure to be with you again. Thank you for joining us. And we'll speak about the balance sheet of the third quarter, and then I'll sit with my colleagues to answer some of the questions from our colleagues of the sales side. I'll start with the earnings of Q3 '24, which we received. We had a recurring net income of 5.2 billion barrels, growing almost 11% compared to the second quarter '24. In the past quarter, as a reminder, we grew more than 12% quarter-on-quarter. So we have been delivering what we committed to do. We don't promise things. We deliver things. And we are growing step by step consistently. And here we have a snapshot of everything we are going to present to you today during this video conference call. Our profitability is growing. It's a solid and safe profitability growth. Our NII evolves driven by client NII and reduction of loan loss provision expense. We'll speak more about that. Productivity gains with rising revenues, risk of credit risk controlled in the footprint adjustment, balanced credit portfolio growth, and improving delinquency ratios, operating expenses evolving as expected, and the insurance group delivering an ROE that was very relevant, almost 24%, growing practically all the lines. And we'll speak about increased stake in Cielo as a result of the tender offer we had and with the closing in the month of September. So moving forward, let's speak about total revenue in the quarter, R$30.6 billion. And I'm always comparing quarter-on-quarter more than year-on-year. So 3.7% quarter-on-quarter, and we wanted to break it down for you, fee and commission income. So we have three blocks here. Total net interest income growing 2.7% quarter-on-quarter, fee and commission income growing 2.8%, and the insurance group 8.7% growth. And we have this performance of growth comparing quarter-on-quarter, so increasing 3.7% in terms of total revenue. Our loan book, almost R$944 billion, again, growing 3.5% quarter-on-quarter. We bring you some data of average daily origination, loan granting through digital channels, but what matters is to show you the whole set. We're growing in all segments of clients. 7.6% total, but in individuals we're growing 10%. Large corporates, of course, it follows its natural trend again with a positive growth of 0.7%, and small and medium-sized enterprises up almost 17%. And I'll speak more about that momentarily when we speak about the loan book. First conclusion, when we look at this is that we see big traction in the bank. We're growing practically 100% of the credit model that is in all segments of clients, individuals, large corporates, SMEs, but let's look at the whole macro picture because it gives us a lot of information. First on individuals, growing 3.9% quarter-on-quarter. Now let's look at the minutes. Payroll deductible loans. I think that the Brazilian Central Bank communicated their September statistics. We grew a little bit above the market, but please note we grew 0.25% more than the market. So we're growing in line with the market, perhaps with a little more traction, but let's see where we're growing. Payroll loans, we grew 2%. The market grew 1.9%, and we have an important portfolio, collateralized portfolio. The same goes to vehicle, 4%, real estate finance, which brings a lot of client principality and long-term relationship of 3.3% and 11.2% year-on-year, and this applies to rural loans with 16.5% growth. So when we look at the whole mix, we are talking about growing loans to individuals, but in very safe lines of credit with collaterals. In the case of credit card, quarter-on-quarter, we grew 2.2%. However, when we break down the portfolio and look at high net worth clients, we're growing 4.5%. So when we speak about NII, you will note that in the case of credit card, it's losing share in our NII because the lower income clients, they are more prone to pay in installment, pay more interest and have more revolving credit. The high income is a transector. They pay their statements fully every month, so we gain based on interchange of fees and not based on intermediation fees. When I look at consumer credit, we're growing 5.9%, quarter-on-quarter. When we look at this accounting line item, that's growth of personal loans with very high margins. But what I mean to say is that we are doing our homework so we can have a good quality of assets. What we are originating here is half of personal loans we're originating is with collaterals, guarantees. Secondly, the other half of this is personal loans to high net worth individuals, and only a small part is going to lower income individuals with a slightly higher margin, and it requires more provisions. But overall, it is not going to change our curve of losses and delinquency. What does this mean? It means we're working with smaller spreads. When I look at payroll, deductible loans, the INS loan, the spread we're working with is 30% lower than the spread we used to work with the NII that we used to have before for INSS. That's why external channels find it hard to make new INSS operations more difficult because 100% of what we've originated is sold through our own channels. So we have a much safer portfolio requiring much less provisions and with an NII growing, but growing steadily because we're working with better quality. With companies, we are growing 3.2% quarter-on-quarter. When we speak about micro and SMEs, we're talking about 5% increase. Please note that our big growth comes from the middle market. With companies earning more than R$50 million in per annum, the other one's growing more, but in the other segments. In retail, the SMEs making between R$3 million to R$50 million, they're also growing. We're growing on all of them, but we're growing even more in the middle market. Now let's look at the portfolio. Real estate, 5.5% with collateral guarantees. In foreign trade finance, we have a lot of traction with large companies and with the middle market with a cost of risk that is very good and the same applies to CDC and vehicle leasing, growing 2.3%. When we break down working capital, you will see in the full income statement that we have securities with the ventures and working capital. So net of the large companies and if we focus on the middle market and small businesses, these two segments up to R$3 million and R$3 million to R$50 million, what do we find? For your information, number one, in some segments, a whole origination or 80% of origination is collateralized. Real guarantees or we can ensure good quality receivables. Or we work with government programs such as ProCred, ProNEP, and FGI. Depending on these, we go to R$4.8 million turnover a year in the case of FGI with companies of up to R$300 million. So we're growing quite well here. So what is the decision? What was our decision in the beginning with all of the modeling? Our guiding star for decision making regarding risk appetite and growth, it's called RAR, risk adjusted return. We ran a lot of simulations in terms of growing working capital for small businesses and we realized that even with a much higher rate, we had an RAR much higher of 60% when we operate with FGI and ProNEP. This is what is guiding us. NII is lower, but the level of cost of risk and provisions is much lower and this gives us stability with this portfolio mix and this gives us a piece of money and looking at the future considering everything that we are doing lower NII. When we grant loans for working capital with ProNEP or FGI, the margin is 5%, 5.5%, perhaps one line with a slightly higher, but this is more geared to high and middle and large companies than for SMEs. On the other hand, losses are almost zero here. So we have good modeling, good models, good traction. This is what we've been doing. And I can tell you, Bradesco is one of the leaders in granting these types of loans in the Brazilian market. Now talking about credit vintages, based on the 100 average of 2019, this was our level of origination. I'm speaking about mass market individuals. So we continue with a very good balance in our vintages, over 30 Mob4 or growing production, but based on those modalities I mentioned. Origination was very good in Q3, but always looking at the mix and the rating of clients. I remember that in the prior quarter I mentioned this. In the case of individuals, in 2019 we had 50%, 51% individuals with a rating between A and B, 74%, 75% in addition to having this mix. And that's why delinquency is dropping. And we obviously need fewer provisions for these vintages. And this is what we're seeing in our cost of risk. Now looking at mass market companies I'm looking at SMEs, same base, 100, 2019 average. We have very good vintages. In the past quarter you asked about this growing way below 100, but note with the bars that the level of origination is not so leveraged as it is with individuals. There are marked differences in the market. Individuals are growing in real length and growing more than 6%. Level of unemployment in Brazil is 6.7%, but the companies are different. And we want to operate safely with our portfolio mix. And we can see over 90 days delinquency reducing, requiring fewer provisions, so net interest income is here. Let's look at credit cards. It used to have a share in the past year ago, 8%, dropping to 7.5%. That's what I mean. I'm working with the transactors with a better risk. Market NII, we have been talking about this with our investor relations team, and our focus is on the NII net of provisions based on risk adjusted return, growing 6.8%, growing consistently. And what we need to look at here is that NII of 8 or 9, it depends on the mix. We have to know how much we'll deliver in terms of cost of provision, to have the best combinations, 8 or 9? No problem. But how much will it cost for us to deliver constant growth in our NII? That's when we look at RAR for our decision making. And I can tell you, in payroll deductible loans, the level of RAR is good, it's high, with traction. But in the case of INS loans, the spread is 30% lower compared to what we are originating now, compared to what used to be originated before the prices were controlled. RAR, in working capital, again, it is a high RAR, sometimes 60% in the programs with guarantees. Then we get to credit indicators. All one indicator is dropping. Delinquency, of course, will start dropping at a lower pace. But we have stable coverage ratios and LPL creation as well. You can see it on the slide. Expenses with expended loan loss provisions, of course, are dropping. And we'll have fewer loan loss provisions in the new vintages because we have better quality vintages and we have the portfolio makes. And, of course, improved efficiency, not only with modeling, with our credit policies, portfolio management, and also improved efficiency in the collection work of our credit team. And I'm speaking about fee and commission income. I'll speak about Cielo. Here we have the normalization of this consolidation. We closed the tender offer of Cielo in September. Our fee and commission's income, excluding this, was 2.8, excluding the tree stake in Cielo. And 4.3%, comparing nine months of '24 with nine months of '23. And Cielo, in this case, did not bring us any quarterly gain. Actually, we had a negative consolidation. Our earnings would have been a little higher if we had not had the negative consolidation of Cielo. And I'm speaking directly about current income. Draw your attention to the fact that growth net of Cielo would be 0.3% quarter-on-quarter. But we have an important comparison when we look at high income, 15% against 1.5% year-on-year. I talked about the transactors. Well, this is what is moving us. And please note that we are growing practically all revenue streams, whatever the period you look at. And I draw your attention to the increase of our AUM, increasing R$55 billion at Bram. Bram and TVU will have an AUM close to R$1 trillion. And this is reflected in an increase in fee and commission's income of 11% for asset management. Bradesco asset won very important awards in the sector. Next, looking at operating expenses. The same thing I said about Cielo. When we normalize the consolidation of Cielo, we're talking about a 2% growth quarter-on-quarter. And in the nine months, which is what goes into the guidance, 9.1%. But look at the red box now. If we look at personnel plus administrative expenses, our growth in the organization is 0.6% quarter on nine months, 4.6%, so perfectly controlled. , : But if we exclude that, if we look at the banking business plus the insurance group, then the growth would not have been 8.4%, it would have been 7.2% in line with our plan, even with the investment we've made. Now, it's also important to look at our footprint revision, another 415 transactions. So we come to the third quarter with a change in 1,041 points of sale. We had an expectation of 1,000 points of sale, 250 transformations. The number we delivered is higher, but we're still accelerating now in the fourth quarter of 2024, although our client base is grown. Now, additional 1.8 million clients. If we look at the insurance group, we had a great performance. This level of growth and premium revenue with a net income of 2.4 billion and ROE of 23.7%, a growth of 8.1% quarter-on-quarter. And if we look at insurance operations, we had 8.7% quarter-on-quarter and 4.2% compared to the same period last year, the nine month. And look at the combined ratio also coming down to 86.6%. You will have all of these figures in our presentation. Our Tier 1 Basel ratio growing 0.1 quarter-on-quarter, it's now 12.7%, stable capital. This is what we're showing. Coming to our guidance, we had the normalization of Cielo in the mid column. And when we look at the expended loan portfolio, we've announced earlier this year that we were in line with the guidance, and that's it. We're delivering as planned. When we look at net interest income and expended loan loss provisions, and we always talk about these two indicators hand-in-hand, you can see the NII, which is important because it impacts our bottom line. You look at our fee and commission's income, including and excluding Cielo operating expenses and the income from insurance, where you have a combination of the baseline in the previous quarter. It was excluded from the guidance, but it is now included and we will deliver the guidance as planned. Now, a few topics about the change the bank. This is a balance of what we delivered at this quarter. We now have a new IT colleague. We have made progress in our culture. We conducted a survey with 74% response as a great level of engagement, and we're still growing. We have hired not only IT professionals, and of course, that increases operating expenses, but we've hired senior professionals who have joined our team at the bank. We invested in our business unit for credit, also in middle market, with eight units, eight new branches last quarter. We've also invested in fixed income so that we have more resources to be able to meet the demand. We are also continuing our efforts in footprint adjustment. Two inter-gammic [ph] items are here. I told you we have completed Cielo tender offer, and that did not really impact our result. I mean, it had a slight negative impact. Our result could have been a little better, and the John Deere Bank acquisition had an approval by CADE. We're expecting the Brazilian Central Bank approval to close the deal this year. So, eight months after we launched the plan. We are now launching a new segment of clients for high net worth individuals, and I'll speak more about that. That's our expectation for the last quarter, more investment in digital channels. We will have more hires in technology. We will continue to review our footprint. We will also expand SMEs and that segment between three and 50 million a year. We are also accelerating our gains in cash management. As I mentioned last quarter about Bradesco Expresso, we delivered two platforms. We were going to do the rollout until the end of November, but yesterday we concluded the branch rollout, bringing a better experience to our service centers and also to all users of Bradesco Expresso. And in the next quarter, I'll bring more news about this. Now, coming to the conclusions, we have been able to grow profitability with a solid and safe position. Our top line is growing. We have traction in all segments and products, but focusing on the risk-adjusted return, the RAR, because that will determine our net income. We have a new segmentation for individuals. We will talk about that. In our transformation efforts, we are accelerating the execution of our plan, and now that's the reason why we're all wearing the Red Fest. This is Bradesco's color, but it's a brand new tone because we now have a new segment for high net worth individuals. It is here under the Wealth Management Vertical with a different value proposition for our high net worth individual clients. I will now show you a video. It's a three-minute video because we could not give you a longer presentation, but this video will be talking about the new segment, and the video is presented by the project leader, the person in charge of implementing the new segment, Andressa Auge. So let us now watch the video, and I will come here for the Q&A session we will have immediately after the video. We also have our colleagues to talk to you, to talk to the buy side and to the sell side. So let's watch the video, and then we will be here with Cassiano and Andre to answer your questions. Thank you for being with us. Let us now look at our new segment. Thank you. [Video Playing] Listening to our clients has made us build eight decades of a solid, one of the largest financial groups in the world, and one of the best market wealth managers. This close relationship with clients has inspired us to launch a new segment, a new proposal in our strategy of wealth management, considering different surveys, international benchmarks, extends data analysis, and technology advance. We now have extended these resources to the whole organization. With all of this information, we built a new value proposition with a new concept of service closer to clients, exclusive credit card, international full banking connecting the excellence of our functions, also in the United States, in addition to a unique experience in benefits to value work loans. This segment has high relevance for Bradesco, and now we want to improve our relationship and gain principality among these clients, improving also our profitability, customer satisfaction, and the NPS. So now I will invite you to come and learn more about this new concept, new solutions in a unique experience. Come and see our new segment for high net worth individuals. For some, red is the color of sophistication. Some others believe red is the color of emotion. However, we know for certain that red has a highlight. It is different. It brings focus to what is principal. Welcome to Bradesco Principle, the new Bradesco segment. If we must have time, you can count on your relationship officer and our new offices that provide services and extended working hours. If you're looking for performance, you now have the excellence of the best bank to invest aligned to the expertise of our brokerage coming. We're planning to offer you a unique experience in a single place. If we want to be international, you now have a full experience also in the United States with your current accounts, U.S. issued credit cards, and many more benefits. If you are a person who travels, you will now have a credit card with points that will never expire in the main launches of the airports and a fast pass in Brazilian airports. This is the new segment, Bradesco Principle, the same Bradesco you already know, but at a higher level of sophistication you cannot even imagine.