Bill Shepro
Analyst · Northland Securities. Your line is open
Good morning and thank you for joining today's call. This morning, I'll discuss 2016 or 2017 objectives and our longer term diversification goal. Michelle will then discuss our financial results, 2017 financial scenarios, and capital allocation. Let me briefly address the $28 million litigation settlement we recorded in the fourth quarter. Last month, we reached an agreement, the federal securities class action lawsuit filed against us in 2014. The settlement is subject to final court approval. We believe the case had no merit, but it is determined that it is in the best interest of the Company and our shareholders to settle this case to eliminate the uncertainty, burden, and expense of litigation. We are pleased to have this behind us. You can refer to our 10-K for additional information. In 2016, we continued our transformation from a mortgage services company generating the majority of revenue from Ocwen to a real-estate and mortgage marketplace, offering many of the same innovative solutions with diversified customer base. We anticipate Ocwen revenue for years to come, but we're not complacent. We're investing to grow our real-estate and mortgage marketplaces by expanding services to existing customers, winning business with new clients, growing our sales pipeline, developing complementary products, enhancing customer experience, and building brand awareness. Because the sales cycle was longer than we originally projected, our 22% non-Ocwen service revenue growth in 2016 was lower than anticipated. We are disappointed that we did not achieve our anticipated growth, but more importantly, we believe the significant progress we made in 2016 positions Altisource for a higher rate of non-Ocwen growth in 2017 and beyond. As you can see on slide two, at the midpoint of our 2017 scenarios, we project non-Ocwen revenue growth of 36%. In essence, the revenue and midpoint reflects approximately a little more than a one year delay from our originally anticipated non-Ocwen growth. Today, we believe we've greater visibility into non-Ocwen growth than we had nine or 12 months ago. To provide you with this insight, slide three provides information on our anticipated sources of 2017 non-Ocwen revenue, including projected revenue from existing clients, recent client wins, and our probability adjusted sales pipeline. As you can see, there's a gap to the midpoint. Our plan to address this includes growing the sales pipeline and further expanding relationships with existing customers. Because sales timing was slower than originally projected, we didn't benefit from our growth investments as quickly as anticipated, impacting 2016 earnings. These investments include operating losses on some of the nascent businesses, as well as development costs we don't capitalize. These ongoing strategic investments and the timing of non-Ocwen revenue growth will continue to impact earnings over 2017 as we develop and scale the businesses. We believe these investments will produce a high ROI and are critical to the franchise we're building and our growth. Few competitors in the mortgage and real-estate markets have the depth and breadth of services that we do. We believe this has positioned us well in our services and origination solutions businesses. Most of our continuing investments are centered on the real-estate investor and consumer real-estate solutions businesses, and to a lesser degree origination solutions and our marketplace technologies. In 2016, we spent an estimated $2.20 per diluted share on these investments. To continue to support non-Ocwen revenue growth, we estimate spending $1.86 in 2017 at the midpoint. These investments, all of which are expensed, represents 6% of 2016 service revenue and 6% of 2017 service revenue at the midpoint. We may increase or decrease certain of these investments if new information offers our view. For example, if Owners.com performs better than anticipated, we may increase our marketing and other spend to attract more customers. Given the long-term potential for this business, we'll be extremely comfortable accepting the short-term impact on earnings. I'll discuss some of these investments in more detail as I walk through each of the initiatives. As a reminder, our mission is to be a marketplace for real-estate and mortgage transactions, and to provide or facilitate the provision of the related services. We're executing on this mission through the four strategic initiatives shown on slide four. These initiatives are to grow our servicer, originations, consumer real-estate, and real-estate investor solutions businesses. Beginning with our servicer solutions business, we fell well short of our 2016 non-Ocwen revenue objective, but we significantly strengthened and grew existing customer relationships; and since our last call, signed three agreements with strategic customers to provide REO asset management and short sale and FHA auction services. In 2016, we also made investments to develop new offerings to provide support services for FHA mortgages. We made these investments because FHA loans represent a growing percentage of loan originations and have a higher delinquency rates than other TSE product. Our new FHA offerings include Hubzu foreclosures auction services and property preservation services for homes that are to be conveyed back to the FHA. Our strong performance, robust compliance management system, and investments in new products are translating into additional opportunities with many of the nation's top servicers. When you combine the sales pipeline with our impressive group of clients and recent client wins, we believe that servicer solutions will support non-Ocwen revenue growth around the mid-point of our 2017 scenarios. Origination solution non-Ocwen service revenue grew 30% over 2015 from the strong progress we made selling our suite of originations services and technologies to leading bank and non-bank originators. We strengthened the management team through existing customer relationships. And since our last call, signed four agreements with strategic customers for fulfillment and valuations services. Our platform solution, which couples our CastleLine Certified Loan program with Trelix fulfillment services for larger originators and correspondence, was a key driver of our success in 2016 and we anticipate will be a large contributor to our 2017 non-Ocwen revenue growth. In 2016, we made strategic investments to develop new origination offerings that strengthen the Lenders One value preposition, attract larger customers, and enhance the platform solution. These investments included; the development and launch of Vendorly, a vendor management platform; the development and launch of Trelix Connect, a loan review system; the development and beta launch of noteXchange, a platform to facilitate whole loan purchases and sale transactions; and continued enhancements to the functionality of Mortgage Builder, a residential loan origination system. Turning to 2017, we believe that the demand for our origination platform solution, continued investments in growth, strong client relationships and sales pipeline, support our ability to achieve around the mid-point of our revenue scenarios. Our third initiative is growing our consumer real-estate business, leveraging Owners.com. Owners.com is a technology enabled national real-estate brokerage. We offer home buyers and sellers smart digital tools, personalized service from local real-estate agents and savings. In February 2016, we launched our buy-side brokerage offering in two markets, and are now operating in 26 markets. Our buy-side offering provides rebates to buyers of up to 1.5% of the purchase price. For home sellers, we re-launched our offering in the fourth quarter to provide sellers with personalized support from local real-estate agents and savings of up to 1.5% of the sales price. We are now operating our sell-side solution in 12 markets. This continues our evolution from for sale by owner model to a technology enabled whole service brokerage. Of all of our initiatives, Owners.com is in the earliest stage and therefore is the most difficult to forecast. Clearly, we didn’t meet the 2016 revenue objectives. Having said that, we believe that owners.com has the greatest growth potential of our initiatives. Based upon the strong progress we're making, we have a high level of conviction that our owners.com thesis is correct. Since the last call, we increased our capacity to response to consumers that express an interest in our services with an in-person experience. We more than doubled the number of real-estate agents growing from 97 to 200. Further, we have a target to expand to more than 500 agents by the end of this year. We also went live with a mobile app for our agents in the fourth quarter. Our agents are leveraging this tool to manage leads more efficiently and deliver a better experience to our customers. There continues to be strong consumer interest in owners.com. During the fourth quarter, we plan for and generated, about the same number of overall buyer leads as the third quarter, but saw large improvements in the lower funnel conversion metric as we grew the number of real-estate agents and deploy the agent app. This and the relaunch of our sell-side offering translated into 75 home purchases and sales transactions during the fourth quarter. We anticipate closing 140 to 180 transactions this quarter. We are currently working with approximately 950 buyers in the late stage of the buying process compared to the 400 buyers I mentioned on our last call. So, in this late stage, we're showing client homes, assisting in the offer negotiation process and working to close transactions. In 2016, we continued to make investments in owners.com to improve the online experience, develop mobile apps for home-buyers and agents, increase brand awareness through paid media and PR, build and secure licenses to establish a mortgage brokerage business to offer financing, and drive leads in 2016 that will generate revenue in 2017. Turning to 2017, we plan to make similar investments in the owners.com platform, marketing and operations. In April, we anticipate launching our mortgage brokerage business, owners.com loans in the eight states where owners operates today. We are developing owners.com loans to home-buyers a more seamless buying experience and attractive financing option, while increasing our revenues per transaction. We have a plan to close 1,500 to 3,000 transactions in 2017. The progress we are making to offer compelling product to consumers, successfully onboard and train new real-estate agents and improve our funnel metrics, should position us to achieve it. Our fourth initiative is growing our real-estate investor solutions business, leveraging the Investability platform. Through this initiative we provide a full suite of services that help real-estate investors identify, analyze, renovate, manage and sell investment homes. We fell short of our 2016 targets, but we made good progress. We're growing non-Ocwen service revenue by 87%. Slide five outlines our accomplishments. We're also pleased that Morningstar Credit Ratings recently signed our rental property management business, a residential vendor rating of 2 on a scale of 1 ne to 4 with one being the strongest. This provides us with important credibility as we seek to grow the services we provide institutional investors. In 2016, we continued to make investments in Investability platform to improve the online experience, increase brand awareness, develop the local real-estate brokerages to represent buyers and sellers of investment homes and enhance our rent range data analytics and business development solutions. Turning to our 2017 investments, we plan to enhance Investability.com to make it easier for institutional investors and the fragmented group of smaller home investors to buy and sell homes in order to related services. We also plan to invest in real-estate brokerage, sales, marketing and technology staff and acquire data to support our solution. Our 2017 midpoint reflects real-estate investment solutions’ growth of services provided to institutional investors and expansion of the buy renovate sell program, partially offset by lower revenue from RESI’s non-performing loans and REO portfolio. To give you visibility into our longer-term objectives for Altisource. In 2021, we’re targeting to generate total company service revenue of more than $1.5 billion with operating margins of 15% to 20%. These figures were developed as part of our long-term strategic planning process, and are obviously estimates based upon approximation. Our sense is that over the next six to 12 months we will be able to demonstrate solid progress as if we are growing each of our initiative. For owners.com and the Invisibility platform, empirical evidence that we’re on track to achieve our longer-term objectives, could take 18 to 24 months a longer. We hope that these estimates help you better understand our strategy, and allow you to make your assessments of future prospect. In closing, I firmly believe in the value we’re creating. The market reception for our products and services is very strong, and we are gaining more visibility into our growth prospect. We believe our investments in nascent and early stage businesses represent tremendous growth opportunities for Altisource. These investments should generate attractive long-term returns for shareholders but cover the expense of shorter-term earnings. I'm proud of the leadership team and our dedicated employees to the milestone we have achieved in 2016 that position us for success. I'm also proud that during this transformation of Altisource, the Company and our employees are also having such a positive impact on the communities in which we leave and work through both financial support and volunteer activities. I’ll now turn the call over to Michelle for financial update and the summary of our 2017 financial scenario. Michelle.