Bill Shepro
Analyst · Compass Point. Your line is open
Good morning and thank you for joining today's call. I'm pleased with the solid third quarter sales performance of our servicer and origination solutions businesses, and the progress we are making to position our newer consumer and real estate investor solutions businesses for longer term growth. During the third quarter, we continued to generate strong operating cash flow, while executing on our strategy to diversify our business and grow our customer base. All of this taking longer than originally projected to achieve our non-Ocwen revenue targets, we believe the investments in our diversification strategy along with the increasing stability of our largest customers, position it to be a larger stronger company. This morning, I will discuss the progress we were making on each of our four strategic initiatives. Michelle will discuss the highlights from our financial results, and I will make a few closing remarks. As a reminder, our strategic initiatives in no particular order are to grow our servicer, origination, consumer real estate, and real estate investor solutions businesses. Beginning with our servicer solutions business, we are well-positioned for longer term non-Ocwen growth. Altisource have experienced tremendous non-Ocwen service revenue growth over the last three years. However, we have not achieved our very high growth expectations we set for servicer solutions in 2016. This is primarily a function of timing as it is taking longer than anticipated to onboard new deals and achieve stabilized recurring revenue from new customers. Our pipeline however remains as strong as ever. Our servicer solutions value proposition continues to resonate well, and new clients continue to discuss and expand volume and services with us. We fully expect that we will achieve our revenue growth targets as we reach stabilization with our newer clients and continue to win new business. During the third quarter we executed a master services agreement with a new top 10 bank customer, and signed the first of what we expect to be several statements of work with this customer. We also signed an agreement with the mortgage insurance company to manage its REO, and signed agreements with two other new servicer solutions customers. We are actively negotiating master services agreements and SOWs with several new clients. At the same time, we continue to broaden our relationships with our existing clients, which includes six of the top 10 servicers and one of the GFDs [ph]. We are negotiating a statement of work for short sale and [indiscernible] services, and are in advanced discussions to provide foreclosure options in REO services to some of our customers. They sent our top four bank customer's assessment of our performance and providing property inspection and preservation services to them. We anticipate that we will see expanded volumes from them that will grow our revenue from this customer to well over a million dollars per month in 2017. Our second initiative is growing our origination solutions business. I'm very pleased with our progress. We think customer wins and strong pipeline. We have a marquee list of clients and prospects that include some of the largest -- some of the larger and faster growing bank and non-bank originators. Based on our recent experience, these opportunities tend to convert to revenue faster than what we have experienced in our servicer solutions initiative. Third quarter 2016 revenue for this initiative was 22% higher than the second quarter of 2016. There are two primary factors contributing to our strong growth. The first is the market trends with outsourcing loan origination fulfillment services, primarily due to the desire to convert fixed costs to variable, and higher regulatory burden on mortgage market participants. The second is the strength of Altisource's unique offering of origination products and solutions that deliver greater value as customers require additional services across the platform. We are experiencing strong demands and we are taking a deliberate approach to growth to maintain our focus on providing high quality services and an industry-leading customer experience. The bottom line with respect to both our servicer and origination solutions initiatives is that we have an attractive in-growing client base, we are performing very well for these customers and they continue to demonstrate an interest in expanding the services from us, and we'll continue to have a strong pipeline of opportunities. Due to the new customer wins, favorable market dynamics, and increasing demand, we are accelerating our investments in the technologies and capabilities that we believe have contributed to our early success. We believe these investments will strengthen our value proposition, allow us to scale our originations solutions operations, improve our client's experience, and expand our margins. Our third initiative is growing our consumer real estate business leveraging Owners.com. While we have yet to generate meaningful revenue from these efforts, our confidence and our strategy is being confirmed by an increasing volume of consumer interest in the product. To provide historical perspective, we launched our buy-side brokerage offering in two markets in February of this year, and has since expanded to 18 months. Consumer interest in our offering has more than met our expectations. With the number of monthly leads growing from 5,000 in April to 28,000 in September. This is very good news. Consumers want to shop in our store. However, we do not have sufficient capacity to respond to all of the leads, and our initial approach did not provide a sufficient in-person experience to manage a prospect from leads to home purchase. We are adjusting our operational model to increase the number of local Owners.com real estate agents in each target market, and to provide these agents and our inside sales team with the tools they need to manage the home buying process more efficiently. During the third quarter, we increased our number of real estate agents from 21 to 97, and in the middle of October we launched the beta version of our mobile real estate agent application. These changes are beginning to make a difference. We are currently working with approximately 400 buyers in the late stage of the buying process. During this stage, we are showing them homes, assisting in the offer negotiation process, and working to close transactions. We have a high level of conviction that our Owners.com piece is correct, and the consistent increase in buyer lead flow continues to validate that conviction. We are executing on our plans to substantially increase our capacity to convert more interest into sales and to better position us to capitalize on this very large market opportunity. Our fourth initiative is growing our real estate investor solutions business. In the third quarter, we continue to support RESI as a transition to the company is solely focused on single family rentals. By providing REO disposition services, the one-by-one acquisition program and diligence services on the recent 4,250 rental home portfolio acquisition from Amherst. With respect to RESI's recent bulk acquisition from Amherst, while we will not be the property manager during a term of RESI's loan on this portfolio, this acquisition and the $60 million liquidation fee we negotiated demonstrate RESI's commitment to the single family rental business. I'll now turn the call over to Michelle for a short financial update, and then I'll provide some closing remarks. Michelle?