Fran Horowitz-Bonadies
Analyst · JPMorgan
Thanks, Pam. Good morning, everyone, and thank you for joining us today to discuss our first quarter results. Throughout the quarter, we remained focused on our core customer and on executing against our strategic initiatives. This resulted in a solid start to the second full year of our growing-while-transforming phase.
In the first quarter, we grew the top line; we posted our 7th consecutive quarter of positive comparable sales; Abercrombie rebounded from Q4 with a return to positive comps; while Hollister achieved its 10th consecutive quarter of positive comps.
We held gross profit rate flat to last year. We had operating expense leverage, and we delivered 130 basis points of adjusted operating loss margin improvement and a net loss reduction.
We continue to make progress on our transformation initiatives we outlined at our April 2018 Investor Day: optimizing our global store network; enhancing our digital and omnichannel capabilities; increasing the speed and efficiency throughout our concept to customer product life cycle; and improving our customer engagement through our loyalty programs and marketing optimization. Importantly, we remain on track across all 4 initiatives. And following my discussion of Q1 results, I have exciting developments to share on global store network optimization.
So let's discuss our first quarter. The brands have become increasingly differentiated in their product, voice and experience. We continue to interpret product trends for each respective target audience. What's increasingly clear though is that the customer demands newness and when we deliver that, they respond.
At Hollister, we had a plus 2% comp on top of a plus 6% last year. On the Guys side, bottoms remained strong, especially jeans and pants, while fleece, top, women's and outerwear were also solid. Guys achieved several records, including its highest ever first quarter sales in jeans, pants, outerwear and sweaters. Girls also experienced strength in outerwear and bottoms, with pants, shorts and skirts resonating.
We had record first quarter sales in pants and outerwear as well as 2 of our must-grow categories, swim and Gilly Hicks. Our Hollister marketing campaign served the key complement to our product and brand positioning. We just wrapped up our High School Nation tour, where we had active in-person dialogues with over 100,000 teens. On the digital side, Hollister had its 5 most engaged Instagram posts of all-time in the first quarter, including 2 from our swim collective. The collective had a total reach of approximately 22 million people and total campaign likes, comments and shares up approximately 300% from last year.
At Abercrombie, comps returned to positive territory. We posted a plus 1% comp on top of the plus 3% last year. The story here is about the progress we made in women. Last quarter, Abercrombie comps were negative on the men's and women's tops and dresses. The teams quickly identified the opportunities and took advantage of our agile supply chain to update spring deliveries wherever possible. During the first quarter, we provided newness in tops and dresses. Both categories registered a significant trend change, with dresses recording its highest first quarter sales ever. In addition to tops and dresses, women's bottoms was another highlight. Jeans, shorts and skirts all performed well and pants posted its best first quarter sales number in company history. I'm excited about the direction that our women's business is heading. We are listening and responding to our customer and look forward to building on recent successes. I spent a lot of time talking about women's, but men's had several highlights as well, with strength in knits, joggers and outerwear. Our Abercrombie marketing team has been rolling out updated digital campaigns which speak directly to our target mid-20s customer and their lifestyle. We've been highlighting our most fashion-forward product, and we are seeing results with year-over-year growth and traffic. Our recent Fierce relaunch is a great example of our new integrated approach to marketing. The campaign has garnered over 300 million media impressions since its February introduction. While Fierce has always been popular, after the relaunch, it had its best comp in over 5 years, with about half of recent identified purchases coming from customers that we believe are new to the brand, which is very exciting.
Shifting gears to our transformation initiative. In the first quarter, we built on the progress we made in 2018 and hit the ground running for the second full year of our growing-while-transforming phase. Thus far, a critical part of our transformation has been the optimization of our global store network, opportunistic closures, rightsizes, remodels and select openings. While I've said before, it is worth repeating: stores matter. In this increasingly omnichannel world, the customer continues to value the ability to shop across channels, and we remain focused on providing them a brand-appropriate experience whenever, wherever and however they choose to engage with us. Global store optimization is a key component of our ongoing operating margin expansion story and critical to achieving our previously stated fiscal 2020 goal. We ended fiscal 2018 with 861 stores across brands, of which, 19 were considered flagship. We have, and continue to be, focused on reducing our reliance on large format stores and transitioning to smaller, more omnichannel spaces in the best locations that cater to both local and tourist customers. In line with that strategy, earlier today, we announced our plans to close 3 additional flagships: Hollister SoHo in the second quarter of fiscal '19; Milan A&F by the end of fiscal '19; and Fukuoka A&F in the back half of fiscal '20.
When including the recent A&F Copenhagen closure this March and the Pedder Street, Hong Kong A&F closure in 2017, this will bring our total recent flagship closure count to 5 and takes that over 140,000 square feet of real estate that had below-company average productivity. By excluding the recent and announced closures, there are 15 global flagships. Looking ahead, we do expect additional closures through a combination of natural lease expirations, the exercise of pickup clauses and negotiation with our landlords. These actions as well as the ongoing repositioning of our fleet, keep us on track for our long-term 2020 targets.
I want to end the conversation of real estate with one final thought. While I'm extremely proud of the over $1 billion in digital sales that we achieved in fiscal 2018, we are a modern omnichannel retailer. In this age, where it seems like every headline references a retail apocalypse, we continue to invest in our global store base. We have solid partnerships with our landlords, and that is because we are one of the few retailers that remain committed to opening and remodeling stores. That has not changed.
We remain on track to provide approximately 85 new experiences for our customer this year and are committed to finding additional opportunities that align with our strategy. Beyond global store optimization, we also made progress on our remaining 3 transformation initiatives. Our teams are highly focused on building our digital and omnichannel capabilities, increasing our efficiency and speed to market throughout our concept-to-customer product life cycle and improving our customer engagement through our loyalty programs and marketing optimizations. Digital grew to 30% revenues compared to 27% last year with broad based strength across the Hollister and combined Abercrombie brands.
As we continue to evolve with our customer, we saw ongoing double-digit growth in our purchase online pickup in store. Within our efficiency and speed-to-market initiatives, we continue to fine-tune our lead times and find ways to expand our chase capabilities. While this focus has been unwavering, we've added more tools to our arsenal with the recent rollout of markdown and size optimization.
Lastly, on improving customer engagement. The growth of our loyalty programs has enabled us to have a customer identification rate of approximately 80%, more than double from where we first -- when we first introduced loyalty in Q1 '16. A critical next phase of our customer engagement initiatives is to leverage this data to better personalize experience for each of our customers, and we recently launched key investments into systems and tools to help bring this to life.
Before I turn it over to Scott, I want to give an update on a couple of current events in our industry. The first is the potential tariffs on China stores apparel. Over the past several years, we have been proactively reducing our dependence on China. We have long-standing partners in the region, and they do have been shifting production out of China. These relationships to provide us with flexibility as we continue to maintain an active and open dialogue with our vendor partners. As a reminder, roughly 25% of merchandise received was sourced from China and imported to the U.S. in fiscal 2018, and we plan to be below 20% for this year.
In addition to the China tariffs, we're also closely monitoring the retail landscape. In the U.S., post Easter traffic trends from the malls have been challenging. In Europe, the macro situation remains in flux. And in Asia we have a looming trade war. So where does leave us? We have not been immune to the mall traffic trends seen post Easter. We believe that the U.S. consumer, which makes up the majority of our sales, remains healthy. Our traffic has tracked above the mall leverage, but we do not operate in a bubble. We anticipate a competitive environment, and we have plans in place to read and react, if necessary, throughout the summer selling season. Whatever the environment, I am confident in our ability to execute, and I'm excited about our summer assortments, which build on the newness and silhouette, fabric and details that our customer responded so favorably to in the first quarter.
In conclusion, our hard work is paying off. This is evidenced by our first quarter results, which built on recent momentum and provided additional support for our growing-while-transforming phase. With a strong U.S. consumer backdrop, Kristin Scott and her team providing differentiated product that is resonating across brands and effective relevant marketing campaign, I am excited about the future. Our flagship update is yet another in a series of important steps that keeps us on track to achieve our fiscal 2020 operating margin target.
And with that, I'm going to turn the call over to Scott.