Greetings, and welcome to the AdaptHealth First Quarter 2022 Financial Results Conference Call. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Chris Joyce. Thank you, Chris. You may begin.

Thank you, operator. I'd like to welcome everyone to today's AdaptHealth Corp. conference call for the first quarter ended March 31, 2022. Everyone should have received a copy of our earnings release earlier this morning. If not, I'd like to highlight that the earnings release as well as the supplemental slide presentation regarding Q1 2022 results is posted on the Investor Relations section of our website. In a moment, we'll have some prepared comments from Steve Griggs, Chief Executive Officer of AdaptHealth; Josh Parnes, President of AdaptHealth; and Jason Clemens, Chief Financial Officer of AdaptHealth. We'll then open the call for questions. Before we begin, I'd like to remind everyone that statements included in this conference call and in our press release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act. These statements include, but are not limited to, comments regarding our financial results for 2022 and beyond. Actual results could differ materially from those projected in forward-looking statements because of the number of risk factors and uncertainties, which are discussed at length in our annual and quarterly SEC filings. AdaptHealth Corp. shall have no obligation to update the information provided on this call to reflect such subsequent events. Additionally, on this morning's call, we'll reference certain financial measures, such as EBITDA, adjusted EBITDA and free cash flow, all of which are non-GAAP financial measures. This morning's call is being recorded, and a replay of the call will be available later today. I'm now pleased to introduce our Chief Executive Officer, Steve Griggs.

Thank you, Chris. Good morning, everyone, and thank you for joining us as we review our results for the quarter ended March 31, 2022. We are very pleased with our strong start to 2022 and the excellent performance of our 10,910 employees. Our revenues of $706 million reflected an organic growth rate of 3.7%, which improved approximately 100 basis points from the fourth quarter of 2021. AdaptHealth's Q1 2022 results reflect the continued strong growth of our diabetes business as well as the resilience of our home medical equipment business as we saw strong performance in our respiratory ventilation and home medical equipment operations. We were pleased by the improvement in our supply of CPAPs as the quarter progressed. And with the successful expansion of our patient setup capacity by our operations teams across the country, we saw patient setups in March at or near their 2021 levels. This momentum has continued in the current quarter as setups remained strong in April. While we hope our suppliers will be able to maintain this level of CPAP shipments consistently over the balance of the year, we are nonetheless pleased with how Q2 setups have continued to be strong. As with all healthcare providers, we are operating in an inflationary environment that includes continued workforce wage pressure, increased operating costs and rising interest rates. While these factors impacted our margin in Q1, the execution of our technology transformation program should generate operating efficiencies to offset many of these expense pressures. On the debt front, more than 75% of AdaptHealth's indebtedness is either fixed rate or hedged, thus limiting the effect of recent interest rate increases. While we do not expect these pressures to abate in the near term, I'm confident that we can continue to deliver expected results while we manage through…

Thank you, Steve. I will provide a brief update on our Q1 M&A activities as well as an update on our fast-growing diabetes business and some additional color on the company's ongoing technology transformation and progress with respect to our strategic opportunities. . M&A continues to be a growth opportunity for AdaptHealth. And while we are active in the market, we are being more selective about how capital is deployed. In Q1 2022, we focused intense integration efforts on our 23 transactions completed in 2021, particularly Community Surgical, our largest HME acquisition other than AeroCare, which was completed in late December 2021. We have been very pleased with the performance of Community versus expectations. And the integration of their talented team is already yielding some nice wins in our New York and New Jersey markets. This year, we have closed 6 transactions. While these transactions have been smaller in terms of revenue than in previous years, each acquisition was contiguous to an existing AdaptHealth branch operation and is expected to generate very attractive synergies once integration is complete. For example, in April, we acquired [Keene] Medical Products, an HME in respiratory provider, operating in the [New England] market, a nice complement to the spear operations that we acquired in Q2 of 2021. Switching to operations. Market conditions have forced Adapt to become an even better company. AdaptHealth continues to be a leader in promoting e-prescribe among facility and physician refers. And in Q1, as we continue to roll out e-prescribe to more regions, we are seeing approximately 50% adoption on new orders. As well, we have been investing in our digital ordering and digital reordering capabilities. And in Q1, more than 55% of diabetes and 38% of CPAP resupply orders were generated through proprietary digital portals. The cost reduction and…

Thanks, Josh. Good morning, and thank you for joining our call. I'll discuss the first quarter operating results, our cash flow and capital allocation activity for the first quarter and conclude with a discussion of our '22 outlook. . For the first quarter ending March 31, 2022, AdaptHealth reported net revenue of $706.2 million, representing year-over-year growth of 46.5%, including a full quarter's contribution from the AeroCare acquisition that closed in February 2021 versus 2 months contribution in the year-ago quarter. Organic growth for the quarter was 3.7%, improving about 1 point from the fourth quarter of 2021. Non-acquired growth was also 3.7% for the quarter. And as expected, organic growth and non-acquired growth are converging as we lapped our larger acquisitions, including AeroCare and Solara. As Steve noted, we were pleased with our ability to deliver revenue and adjusted EBITDA consistent with internal expectations, despite the ongoing impact of the Philips' recall and supply chain challenges. Results for the first quarter also reflected strong performance from our diabetes products, which benefited from better-than-expected patient volumes and a solid performance in our HME and sleep categories, particularly in PAP resupply despite the PAP device shortage. As expected, higher cost and supply chain challenges have impacted our results. However, as Steve and Josh have described, we are taking steps to mitigate these pressures by leveraging and scaling our technology. As such, we saw the expected increase in technology expense for the quarter. We've highlighted these investments on previous calls, including our patient delivery platform, OTL, as well as Oracle and other strategic technologies. Although these investments increased G&A expense, we are very confident that we will accelerate operating leverage as we utilize these tools to drive cost and inefficiencies out of our labor pool and out of other operating expenses. We…

Thanks, Jason. I'll finish by first thanking again our 10,910 employees for everything they have done and continue to do to address the needs of our patients in our communities in a safe and caring manner. Their efforts are greatly appreciated by the entire executive team. And before we turn the call over to the operator for Q&A, there are two additional things I would like to cover. First is an update on the Respironics recall and PAP shortage. This will ultimately be solved by a combination of Respironics coming back to the market with new devices, greater availability of computer chips and other suppliers increasing their offerings and capacity. We expect the backlog of patients waiting to be set up on CPAP, will continue to grow until these supply pressures are reduced. This is consistent with our own experience in March and April, where AdaptHealth CPAP backlog continue to grow despite strong patient setups. Based on published remarks, we continue to believe it is unlikely we will see new CPAP units for sale by Respironics before January 2023. And our guidance reflects that assumption. However, we hope that other suppliers will be able to address their supply chain issues this year. As such, we continue to invest management time and resources in efforts to reduce historical turnaround times associated with CPAP equipment delivery and patient setups to ensure we maximize our market share when an adequate supply of CPAP units return to the market. Finally, as noted in our earnings release this morning, AdaptHealth's Board of Directors, with the support of our bank group, has authorized a share buyback program of up to $200 million of AdaptHealth common stock. This buyback program demonstrates our confidence in AdaptHealth's outlook and a belief that our common stock continues to trade at a discount to its immediate prospects and long-term value. With that, operator, please open the line for questions.

[Operator Instructions] Our first question comes from Brian Tanquilut with Jefferies.

I guess, Steve, just to hit on that last part that you talked about with Respironics, where you [call] in the backlog. Maybe if you can share with us any color that you're seeing in terms of the backlog build and maybe even some of the conversations you're having with the manufacturers and how you think this will all play out in terms of market share shifting and maybe even supply shifting as things start to normalize presumably at the end of the year, towards early next year?

Yes, sure. Thanks, Brian, for the question. Definitely, the backlog for not just us, but for everybody in the industry, continues to grow because there's just less pass, even at a record supply that we've had the last couple of months, that doesn't meet up with the demand. So the backlog is going to continue to grow until those factors that I described are solved. And the main factor is chips. With chips, a lot of this could be solved by other people besides Respironics, but we want Respironics back in the market because they will bring chips into the market as much as anything else. So with that, what we're trying to do is, we're trying to minimize and get up as many paths as we can to minimize our portion of the [backlog], our of the portion of the backlog. So when they do become available, we'll be in the best position to fill not only our backlog but also the increased demand that's out there from these levels. So with that, you're seeing other providers come in or other manufacturers coming in there. ResMed has announced their [card to cloud] products that's going to add more products in there. They won't have the connectivity. They won't have the modem. So that puts additional work on the physicians' offices and [that's on us]. But it's really important to get these patients as many as we can out there with that technology. So it's an older technology. We did it before, so we can do it again. But it will be in there since [11] machine to have all that benefits to it but just won't have that modem capability.

Got you. And then, Josh, in your prepared remarks, you talked a little bit about probably being more prudent on the acquisition front or slowing down a little bit or be more picky, I guess, is probably the better term. Any thoughts on why -- maybe you can share with us, what you're seeing that prompted you to do this? Or also on the flip side, what does it do to the valuations in the market as you've pulled back a little bit from the acquisition game?

Yes. So I think some of this is kind of valuation based and some of it's focus based. So some of it is related to just real work that we're doing on integrating the many acquisitions that we did last year and the lots of opportunity that we have internally, in terms of driving additional profitability, free cash flow and technology improvements on the businesses that we acquired. So some of that's just kind of the natural course of digesting what we took on last year. And others related to really the market shifting in terms of -- we don't know, and I think a lot of folks don't know where valuations shake out in terms of -- there's still a decent amount of products on the market for us to acquire or companies that are looking. But you also have this kind of in-between state of where valuations were pretty high, going into this year and really, there's somewhat of a reset in terms of where the market is in terms of inflation, in terms of Philips' recall. Some companies were impacted more than others in terms of the Philips' recall, if they're sleep based. So some of that is a little bit of a valuation reset for some of these folks that's kind of playing out in the negotiations. But really, that's kind of what we're seeing at this point. But -- we're, I guess, opportunistic in terms of seeing really good opportunities that we feel like we could get easier synergies out of, if it's in market or it's adjacent to some of the branch office operations that we have. So we're looking at those, obviously, as a priority just because of the amount of work and the synergies and the upside that are there and are going to take priority of some of the other deals.

Got it. And then last question for me, if I may. Josh, you talked about care management quite a bit there. Just wondering, how you're thinking about monetizing that or what benefit it brings to the overall enterprise as you get bigger in that service category?

Sure. So I mean initially, really, what we're doing now is really just trying to leverage our existing kind of distribution or existing relationship with the patient in the home to drive a better outcome. We were already doing this on CPAP and CPAP resupply, in terms of adherence, lengthening out the amount of adherence that we'll do with the CPAP patient to really drive a longer-term better outcome. But now we're looking at that on diabetes, on COPD and CHF and some of the other chronic diseases that we're managing. So I think in terms of monetizing, I think it's really going to be a value-add for Adapt to be able to get into more value-based contracts and more value-based agreements to drive outcomes in those chronic diseases without much additional cost because I'll remind you, we don't have the cost of acquiring the patient or establishing the infrastructure to connect with that patient and interact and ultimately drive a better outcome. We already have a connected device in the home. And our ability to leverage that and really establish and get that data and also communicate that to the other stakeholders, like the doctors and the payers, is really going to allow us to drive a better outcome without much additional investment in terms of infrastructure. So we got a number of things in the works that we'll discuss in the upcoming quarters.

Our next question comes from Joanna Gajuk with Bank of America.

So I guess, first, a follow-up on the Respironics recall, I guess. FDA has proposed to force Philips to their [repairment price] or refund the record regulators. I don't know, was this refund part always part kind of, of the equation here? Is that new or I guess, if that was to happen, how would that kind of flow through for that customers that bought the [failed] device? And then eventually, how would it flow through to Adapt?

Well, yes, the refunds will be on the older products, and we'll probably utilize those refunds to get replacement products. So it will be [new-year] CapEx to come in there at a lower price, is where you'll see it hitting the financial statements. We don't think this is a significant amounts yet, but we're still doing the math. And the FDA is also continuing to put pressure on Philips as we are, too, about how to do some remuneration of these interim devices.

Okay. And I guess, related somewhat on the CapEx. So for the year, I guess you based -- or you maintained the ratio, right, of the revenues when the revenues went up [tiny]. But -- so it seems like you don't feel like there's a need to adjust for high fuel prices. Is that the way you think about kind of CapEx may be raised for the acquisitions, but nothing incremental in terms of this freight surcharges and whatnot?

Joanna, it's Jason. Yes, the CapEx line, that's the right way to think about it. We came in at 10.9% of revenue for the first quarter. We think we'll get a little relief as the year goes on, particularly later in the year. Regarding fuel, some of that is really up in the COGS line. We did see several million of, frankly, just gas prices for our fleet of 2,400 vehicles that just came out of the blue. It was hard to predict. And then, in terms of the added freight that we are incurring, freight forwarding from our centralized locations to our distribution network, that's up a touch versus prior year, but it's all baked in our guide, and we're feeling comfortable with what we're seeing. So it is contributing to higher COGS up within the gross margin. But we're feeling comfortable with what we're seeing and what we've guided for the year.

Okay. That's good to hear. Because I guess, those fuel prices went up, I guess, since we last spoke. But I guess, if I can just very quickly, last one on the 6 acquisitions. Any way to quantify the magnitude in terms of the revenue -- annualized revenue contribution and EBITDA?

Yes. Sure, Joanna. So we raised guide at the top line by $15 million A little over 2/3 of that is related to acquisitions. So of those -- of the acquisitions announced, there was one really of size and the other ones were very small but great deals. We believe in our hub-and-spoke model. So of the 15, call it 11, 10.5 to 11 is from acquisitions. The other $3.5 million to $4 million top line is from the extension of sequestration. So of course, we get an additional point through the balance of Q2, which added some top line as well as the PHE extension for the next 90 days. So sequestration PHE, we've got about $3.5 million to $4 million top line. That certainly flows through entirely to the bottom line. So overall, $15 million top line raise due to acquisitions and government programs, $5 million bottom line raise due to the flow-through of acquisitions and government programs.

Our next question comes from Andrea Alfonso with UBS.

It's Andrea for Kevin Caliendo here at UBS. Jason, just a quick question. Given sort of the trends that you've seen quarter to date and then some of the commentary you provided on sleep apnea today, could you maybe just give us a feel for how you're thinking about some of the expected EBITDA step-down that you telegraphed less quarter for 2022? Is that still -- I think, $45 million was the number that was discussed. Is that still a range that you're comfortable with?

Yes. Based on everything we've seen in Q1 as well as for the month of April, we're very comfortable with the guidance. We're comfortable with the margin profile. I don't know that I would call a bottom yet on PAP rentals, but I'll direct you to Slide 5 in our earnings supplement. . You will see that the $66 million of sleep rental revenue that we produced in the second quarter of '21. So this is before the recall and the PAP shortage. You do see it stepping down quarter-by-quarter. I mean, we produced $58 million of sleep rental revenue in this quarter. And could that be off another $1 million or $2 million next quarter? Possibly. But I think we're getting close to hitting the bottom on the rental side of the equation because as we get to Q3, we get an easier comp, and we think we'll be growing out of that. Now the other dynamic I'd point out is that despite that rental census shrinking on account of having less path units put out. I mean, our [sleeper e-supply] operation is just humming. I mean, it continues to grow quarter-over-quarter. Again, you'll see that in that same Slide 5. I mean, of all of our highlights for the quarter, that's the one I think that we're just thrilled about. I mean, we continue to be efficient and grow that top line in the sales revenue, despite what we're seeing on the product side and on the rental side. So overall, we're very happy with that.

Got it. And then just if I could sneak in a second question. As I think about the drivers of better organic growth of the quarter, curious if that's a benefit from entering new business lines or the underlying demand in some of your higher growth markets improve, for example. And the reason I ask that is, the other revenue in the quarter is becoming a bigger percentage of the business. Its strong again. Growing 2x year-over-year. It's up in the mid- to high teens, sequentially. So how are you thinking about sort of those ancillary business lines, longer term?

Sure. So I'll answer the number side of the equation, and I think pass it to Steve to talk about the ancillary programs. I'd say, big picture, 4% was our guidance for organic growth for 2022. We feel very good with that. The 3.7% for the quarter was a reflection of diabetes beating again. We had put up 18% as a target for 2022. We came in above that number. And we're just thrilled with that business and the growth. . That was offset by the supplies business. We underperformed there by a little more than we expected. But at the end of the day, we're running a portfolio of products, and we're feeling very, very good about organic growth for the quarter. Regarding the other product lines, so some of the products that are in there, there is -- we have a nice hospice business in there, which is predominantly DME products. We've also got a terrific orthotics business that we've been -- it's been growing like a weed. We're very, very happy with that program. The organic profile of that program is excellent. Somewhat of a new entry is home infusion. Some of the acquisitions over the course of '21 and even into early this year, have come with home infusion components. So it is a growing and a nice part of the business. We like that part of the business. So what you're seeing there is some acquisitive growth and some organic growth within that category, which is why it doubled year-over-year. Steve, do you want to talk a little bit about what's happening operationally?

Yes. And so with the pandemic, there's ups and downs. We benefit from some things. We lose on other things. And so it's a net-net, pretty net neutral throughout that. But what we've been able to do, and we are very, very proud of the $700 million we produced in the fourth quarter and then to produce another $700 million in the first quarter was quite an accomplishment. When we said this on a call, just 2 months ago, we really have that clarity in there that came through in the March, and the team really worked hard. So our team is out there selling what they can control today. And they're focusing on stuff that they can control today and not very worried about stuff they can't control. And that's been the message that we've been able to deliver to them. And then our teams out there have performed tremendously. So there's plenty of products out there that patients need and the referral sources want for their patients. And we can provide those, and that's what we're doing today.

Our next question comes from Pito Chickering with Deutsche Bank.

A follow-up to Joanna's question about the guidance raise. You said that the guidance raise is due to the deals in the government extensions. Are you sort of implying that despite sort of the increased fuel costs, obviously, the inflationary costs, we're seeing that there is sort of zero impact on your original guidance due to strong cost controls?

Yes. That's what we're saying, Pito. I mean, the fuel in Q1, it was a touch under $2 million of unexpected costs. So the -- we got to find a way to curb that. We've got various levers within the other operating expense lines that we are pulling and some probably need to pull faster. But there is improvement in those lines year-over-year as a percent of revenue, and we're confident that we'll execute on that. So overall, the only change to guidance is what we communicated on government programs and on the acquisitions. As you know, I mean, we took a big chunk out of guide in the last call. And we feel very, very comfortable with what we put out.

Right, excellent. For diabetes, typically, because of seasonality, first quarter [diabetes] revenue typically are sort of 20%, 20% sort of annual revenue. So if I look at the 155, that would imply to diabetes revenues in the [740] range for the year. Is that the right way of thinking about diabetes?

You might be a little heavy on that, but you're in the ballpark.

Yes. It's the right way to think about the profile.

Okay. And then let me sort of follow up on that one. When you guys break out the pro forma organic growth, is there any way you can do is sort of by product line like sleep and diabetes?

Yes. So Peter, so when we put out the guide, we talked about a 4% weighted average for total top line. We call a point of that rate and 3 points volume. Rate predominantly from the DMEPOS Fee Schedule increase as well some of the changes that came with the DMEPOS final rule. In terms of products, we had put diabetes at an 18% organic growth rate, and we feel very confident with that. If anything, we'll do a touch better than that over the course of the year. We had pegged sleep at about a negative 6%. I think we had 5% to 6% negative. We're doing a touch better than that because of the outperformance in the resupply that I mentioned. The other product lines, respiratory, we had at 5 points. We're in that ballpark. And then DME, other and supplies to the home, we had at 4%. As mentioned, supplies is dragging a bit. But overall, we feel great about the 4% at the portfolio level, and we think Q1 demonstrates that.

So on the sleep sales revenues, to your point about the resupply versus the rental, they were sort incredibly strong. I guess, how sustainable is -- are these levels? Was that more of sort of getting backlog for people that weren't ordering during the fourth quarter? Or do you think that this resupply is a sustainable level, going forward?

Well, yes, Peter, this is Steve. Yes, they are very sustainable. I mean, we just keep improving that program. Our team has done an incredible job with resupply. Just in electronic and ordering, we've, over the past 3 years, have gone from under 10% to now over 40% of our patients ordering electronically through us now. And that -- and we haven't cut back our staff. And so we're able to use our staff to focus on the remaining 60% of the patients that need more time, need more attention and stuff like that. And so all that is just -- continues to increase our orders that the patients and their compliance with the machines that they'd be able to work on that and get that stuff done. So this is very sustainable. In fact, we believe it's going to continue to improve.

Great. And then last quick question for me on capital allocation. I understand it's for a lack of doing sort of large deals as you guys integrate the [regulations] sort of normalize out here. I guess, what's your sort of view between share repo and reducing debt, obviously, has put through the $200 million share repo? Just curious, how you guys view buying back your own shares today versus deleveraging from [here]?

Yes. Thanks, Pito. The first thing I'd say is, if you look at our trailing 12 net leverage. I mean, we did come down 0.1% from Q4. We think that, that will continue as we grow and produce cash. In terms of the authorization, I mean, we'll be opportunistic. I mean, we think acquisitions and other-uses investment internally are just excellent uses of cash. But frankly, at the trading levels, I mean, we just thought and thought it was appropriate to authorize the program. And we'll use it as we see fit, going forward. But I think in terms of capital allocation, you'll continue to see us do tuck-in deals. I mean, we're going to be very methodical and disciplined on that. And you're going to see the continued investment in technology and then obviously, the share repurchase program. [Josh], I don't know if you have anything to add to that?

Yes. We're -- the acquisitions are still a big part of our story. But the comeback of PAP availability to us, which will come back, we need to be focusing on that and using our capital on that to take advantage of this once-in-a-lifetime opportunity for us to not only get those -- get our backlog but also a possibility to shift some market share. We're a leader in PAP. And [indiscernible] of this historic opportunity as a leader in [paths] to actually increase our market share pretty significantly, coming out of this. And so a lot of the focus is on that. And we want to make sure that we have the product and the people and the focus to be able to do that. It's probably the biggest opportunity we've seen in a long time in HME. And so it's pretty high in our mind, needless to say.

Our next question comes from Mathew Blackman with Stifel.

I've got two. I just wanted to get after the M&A commentary one more time. And how do you line up sort of that more selective commentary with, call it, that historical $100 million to $150 million in acquired revenue target? Is there any way you could juxtapose sort of your new commentary versus that historical trend? And I've got one follow-up on diabetes.

Yes. So I'll take that. So I think, in general, that's been our guide, and we've exceeded it and lowered it, obviously, as appropriate. But again, that's still our guide. I think that's what we're looking at. There are plenty of deals in the marketplace for us to do. Again, we're talking right now about our focus, Q1, Q2. Again, in the back half of the year, depending on where CPAP supply gets, in terms of availability of product. We could dial up or down our ability to do integrations and acquisitions. We have 2 very, very powerful M&A teams that came together from AeroCare and Adapt. So in general, like we keep that target. And in general, we've hit it in over the last years that we've done it. And pretty much we're still thinking about that as a target opportunity for us in that range.

Yes. And Mathew, you should also realize that Community acquisition was done on the last day of the year. So in all intents and purposes, at least for us, that's really a 2022 acquisition. And so if you had the revenue for that, and the revenue we've already done, we're already either at or -- we're certainly exceeding the low end of those ranged targets. And so we're still going to be, in our mind, very, very active in acquisition and acquiring revenue throughout the year.

Got it. Makes sense. And then diabetes, I'm just curious, do you typically see any uptick in that business with new product launches? I mean, there were 2 new CGMs on the market this year. There's a new patch pump out. These products are probably likely somewhat skewed to pharmacy, but they are big launches. I'm just curious, if you see any typical changes in trajectory around new major product releases in that diabetes franchise?

Yes. Thanks, Mat. This is Josh. So yes, in general, I think a lot of the new innovation that's coming to the market in diabetes, is driving more and more patients into the funnel. And that's why I think we're seeing really strong underlying secular tailwinds there, in terms of patient demand. I wouldn't tie it to any specific product per se. . But in general, I think both doctors, patients and the technology keeps getting better. And you're seeing more adoption, you see more adoption of patients in different disease states within diabetes and different levels. Both cash pay, out-of-pocket insurance space, there's a lot of interest on the diabetes supply. And I think that's why also our focus as a distributor, is not just to distribute these products, but it's also how do we help that diabetic at home with that connected device, leverage that technology to be able to connect them with their doctor, with their health plan, with their health system and then really help them stay adherent to that therapy to drive better [opting] in the long term. And I think that's some of the advantage of going through distributors like ourselves and suppliers that really help hold the patient's hand. But in general, A lot of those new technologies come together that are driving a lot of patient interest and doctor interest as well in getting -- based on the therapy.

Our next question is from Whit Mayo with SVB.

Jason, maybe first one, I wanted to -- there's kind of a lot of boring stuff going on with your ERP and systems conversion from most investors' perspective, but I'm kind of fascinated with it. Can you just talk about some of the heavy lifting, the movement behind the scenes, just any update on those initiatives and any of the expected benefits or tailwinds that you would expect to see in the next year or so?

Sure. Sure, Whit. So you're referencing it to [boring]. My CEO and President are rolling their eyes at me because I could go on and on about this stuff. So I'd say the heavy lift is behind us. We went live on February 1. So we've got over 750 locations. They are requisition and requesting products locally. It's done all electronically versus what used to be done, a lot of phone calls and posted notes, things like that. I'd say, in terms of the just adherence and leveraging that tech on 3-way match, we've caught all kinds of products coming in on invoice. That price is higher than contracted or agreed to. And so that's some of the beauty of leveraging the tech to [AutoMatch] and to throw out variances. And so our purchasing teams are working on that. And so there's dollar savings there that will be realized over time. I'd say, next in terms of -- we spoke a little bit about payables. I mean, we've probably got another quarter coming of just tightening up on the payable side. Some of that is to, frankly, avoid either finance charges or late fees as well as just staying rightsized with our suppliers. But prompt-pay discounts, there's other EBITDA drivers that we absolutely intend to capitalize on. So that's very positive. And then I'd say finally, some of these kind of category management programs, they can be run without a best-in-class ERP, but it just makes it a lot harder. And so when you turn on the visibility, what we've got now is ability to manage category spend on the direct side and the indirect side. I mean, we are launching as we speak. We got an [RFP] out for hundreds and hundreds and hundreds of locations that need everything from internet service to utilities to waste management to security, all this boring stuff, but the dollars significantly add up over time. So 2 quarters ago, we talked about we expect the G&A to hit 5 points of revenue. We came in right at that, straight down the fairway. And we think that's going to be money very, very well spent in these programs as they start standing up and launching. And we expect to get that operating leverage in our cost of revenue line.

That's helpful. And maybe just one other question. I'm curious, as you look at the payers that you're working with, and we're hearing various anecdotes across different subsectors around payers being a little bit more aggressive on claims at it, pre or prior authorization, is there anything that you're seeing that stands out as being new or different? Your AR days look pretty good. So there's not really anything that I can pick up in the quarter. So just curious about just sort of your view around how payers may be changing their behavior.

Yes. I mean, first AR days, typically, RAR days grow in the first quarter. The fact that they stayed flat, an accomplishment to our RCM team that did an incredible job. And so what we're seeing from payers certainly, with the use of technology and the use of data, there's more and more interaction and more and more stuff that they can come in there and challenge. But at the same time, we're utilizing that data and making sure that our claims are filed accurately with the proper documentation. So net-net, yes, there's more activity. But net-net, we're ahead of the insurance companies with our data and our utilization of it. So our data lake and our data management and our data warehouse is fantastic. And so we utilize that to make sure that our denial rates are -- get less each and every month as we put in rules to prevent those and added engines and all this kind of stuff that our RCM team works on, constantly. And so that RCM team has done a fantastic job. And this will continue to get better. So we're ahead of the curve, but we do see more of it coming.

Our next question comes from Eric Coldwell with Baird.

I'm going to have to dig at the bottom of the barrel for questions here at the end of the hour. But maybe a bit myopic. The first one, in the conversation around the proprietary portal ordering, you tied into that labor expense being up less than 1% year-over-year despite wage inflation, labor challenges, broadly. Was that a comment specific to the folks in the back office involved in ordering? Or was that a firm-wide conversation?

That was -- it's really firm-wide, Eric. I mean, our -- just our headcount, last quarter to this quarter, is down, what, about 140 or so. And so it's -- that's pretty broad across the organization. Now, in terms of the operating leverage and where we're targeting that G&A investment, yes, that's back office and not necessarily just people. It's just doing things better and cheaper and more efficiently. But yes, that was a broad stroke comment. I mean, I will add that we had labor in at 26% of revenue for our guide. We feel comfortable where we stand today. We're into the 25%, low 25% range. As you'll see in the [Q] printed later today. But we're feeling pretty comfortable with that. I mean, this year is a bit of a crossover of the investment in G&A. So G&A is going to come up, and then we do think we'll get that operating leverage as we exit the year.

Yes. Eric, let me add to that. As we use our proprietary delivery solutions, which we call OTL, that engages the patient in an electronic manner that's greater today than it was yesterday. E-prescribed engages the referral sources in an electronic manner that's better today than it was in the past. And just those 2, and those are just 2 of many, significantly reduce our costs and being able to get the product to the patient and get the bill out the door in a more correct manner. And that's where the upfront cost is all the time. And so we are confident that through these technology and keep getting more adoption of them throughout our referral sources and our patients and that electronic communication is critical to our success. And we'll continue to lower our cost of taking care of the patient.

That's helpful. And then, you talked about the CPAP business quite a bit today. You talked about the patient backlog in CPAP continuing to grow, which I think we're hearing broadly across the market. . I'm curious, if you can remind us how many patients you have on respiratory therapy in total, whether that's CPAP-specific commentary or just broadly? And then what -- if you would be willing to what your patient backlog actually is in CPAP and how that compares to the past?

Yes. I'd say, on the sleep side of the equation, Eric, I mean, we've got around 250,000 to 300,000 patients on rental census. Now the resupply census is well over 1 million. I mean that's -- yes, it's probably pushing [1 million, 4 million 5 million]. So that's really where that consistent recurring revenue stream is. And then every month, due to the 13-month rental cycle, certainly, we got patients starting and coming on census and you've got patients rolling off as part of that, completing that 13-month rental cycle.

I think it was -- if I'm not mistaken, if it wasn't you, I apologize, but I think last quarter, you said you could see CPAP backlog approaching 1 million patients in the U.S. by the end of the saga. If that was you, I hope it was, could you tell us, is that still the ballpark of where you see that backlog exiting the year?

Yes. That was definitely us. We were the one that brought that to light. And we are very confident in that number that, that will continue to grow, unless there's some significant mitigation from that, from the stuff we've already talked about. But there's a huge, huge amount of patients that will be out there. 900,000 we said and that's -- we're very, very comfortable in that number, which means that number is conservative. And those patients all have a script and are looking for a place to get a CPAP. And so as a leader in PAP setups out there and have a significant market share, if you could guess our market share, we can't give that out for a variety of reasons, but if you could guess that and apply that to that, that would be the starting point of the backlog that's related to us. Now, we're able to supply more than probably the market does. So that's our -- part of our strategy is to get our backlog relative to our patients, lower than maybe other people in the marketplace. And if we can do that, then we can take advantage of this opportunity as it comes to fruition certainly, eventually it will, whether it be early '23 or mid-'23.

There are no further questions at this time. I would like to turn the floor back over to Steve Griggs for any closing comments.

Thanks all for attending the call and appreciate your attention. And thanks for the questions from the various analysts. And again, thanks to all of our employees out there that on a daily basis go out there and take care of our patients. So I appreciate everybody. Thank you.

This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.