Gayn Erickson
Chief Executive Officer
Thanks, Christian. And actually, we had a couple of other folks ping us on this question. So I just -- I actually just quickly right before the call jotted down some notes so I just -- so people don't want to accuse me anything. I'm going to actually read a little bit from my notes here on this one. But because as I wrote it down, I just want to be thorough, I guess, and as clear as I can on it. And I might repeat some things, but anyhow. First of all, not all customers are impacted by the travel restrictions, either because we have resources locally, so we can put people on it or we've worked around them. Meaning, for example, we've had a couple of specific examples where we sent ahead our applications and service people to those locations, and they had 14-day quarantines locally. One of those was international, and one of those was in the States, okay? And it wasn't flying from California into the state, which is kind of interesting. But the customers themselves had a quarantine put in place. So we planned to put the guys in hotels and waited there out. It turns out working remotely doesn't always make that much difference, when you're supporting customers over the phone and over the computers, which is how we normally are doing it. So it doesn't make that much difference whether you're in your home or a hotel, setting aside the burden on the employees, right? So we have these very committed employees. As such, the impact of the 14-day quarantine has been basically manageable or effective, right? So the guys go, they're working every single day, kind of like they would be doing from home and then they're released and they can get on the customer site and do some things. And then in many cases, we've actually just physically have local support resources. And so the customers have figured it out. We're important -- we need to get on the floor, we get on the floor. So we've been able to shift and install systems without any impact. And then in general, we've always supported customer systems over the phone and remotely, so this doesn't change. We have the ability to log into customers. I mean we don't jump on a plane to go to South Korea for something that's urgent, if it's something that needs to be responded to by the factory, we just do that immediately, okay? The customers have told us that they've delayed their ramps. They specifically tell us now that they expect the ramp to happen later this year, okay? Obviously, it's fair to say this too could change. I do see customers adapting to kind of a new normal, if you want to call it that, are planning for ramps and equipment installations given the restrictions, and seemly be getting used to it or put in place processes to deal with it. I mean, by contrast, in the first few months of this, it was totally different, and it was just complete lockdown. Nobody had any idea. They didn't know -- can they ask people to come on? What would that be? What are the protocols? And so we have protocols for customers to come on site and have done that. We have ability for vendors to come on site and have done that. And we now have protocols and a good handshake with customers that people seem to be getting business done. But that's very different than it was even two months ago. I'm more concerned about new customer evaluations. This feels more impacted. However, like our current fiscal year, as we said, is majority made up of current customers. So we're less dependent upon our new customers. And so that also gives us a little bit of a cushion from this impact. Having said that, we're actually doing some novel things -- and maybe I shouldn't use the phrase novel these days, but we're doing some novel things in presales, okay? Last year, before COVID-19, we began putting in place a new demo center that we had talked about in our headquarters here in Fremont that was able to demonstrate all of our tools in real applications, okay? We did this because we were getting, quite frankly, swamped with customer requests. And we were like, how do we optimize this thing because, honestly, traveling around and trying to do them on customer site was going to be very efficient, okay? And it basically allows us to do actual customer benchmarks of our wafer-level, burn-in, singulated die and module stuff for them and evaluate the systems and see the results, okay? So they can come to our site or they can send their wafers or devices, and we will do it for them, okay? So we actually specifically experienced this with our initial silicon carbide customer last year. So we've demonstrated to them the effectiveness of wafer-level burn-in on their wafers, they were totally unclear whether this was going to work. After the benchmark and at the completion of it, they actually turned around and asked us, would you be okay if we sent you wafers that you could test for us for production use for our customers until we deliver a system that they immediately ordered from us? We actually said, yes. And we -- while we were building the system over the next couple of few months, we were shipping wafers -- they were shipping us wafers, we were testing, we were shipping them back, and they went to customers, okay? In this example, they never set foot on our test floor. So we were able to actually do that. And so we were like, well, that seems like a good example. So now we're actually doing the same thing, and we're offering to do this with other customers. And in fact, we added three more stations since the COVID outbreak that we can do more benchmarks in parallel. These are all in clean rooms and then manned by Aehr personnel. And we're actually pushing out a new program. We have renamed it exactly, but to entice customers to make this leap of faith and do the benchmark entirely remotely. Of course, we can do video conferencing and like demos and things like that. But this is -- it is actually interesting. This is probably an example of how things are going to change permanently in the world as -- honestly this is more cost-effective and efficient not only for us but our customers. It's probably a best-in-class example of what we'll do even after the pandemic is behind us. So it's really our expectation that now as companies are realizing restrictions are expected in place until next year, we're not confused. I don't think anybody in the company, like our shareholders, no one is assuming that COVID is completely released, we're back to normal. Quite frankly, in our fiscal year, the customer is looking at ways to continue with their business plans as well. And they're not just going to delay all their plans and growth until after the pandemic. So we've specifically heard this from certain customers. And I personally expect that most will be able -- will be taking on this plan. So again, we're not assuming that COVID dries up and goes away November 3rd. You have to be -- you have to pull that into this to -- for things to get better. We're kind of assuming it's going to stay the same for a while.