Darren R. Jackson
Analyst · UBS
Thanks, Joshua. Good morning, everyone. Thank you for joining us and welcome to our fourth quarter conference call. The fourth quarter brought to a close a very challenging year, yet we reached several important strategic and operational milestones. Our achievements during 2012 are a direct result of the hard work and dedication of nearly 54,000 team members. I want to say thank you to our Advance team for their continued diligence and commitment. Our bottom line results in the fourth quarter were better than expected. That being said, we are never satisfied when comparable store sales and EPS decline. Our fourth quarter results reflected sequential improvement from last quarter in sales, gross margin rate, SG&A expense control and operating profits. As we had forecasted during the third quarter call, we anticipated that the market would be challenging, and demand would continue to be weak for the fourth quarter. Our focus was to build on the third quarter sales trajectory, while materially improving our operating results in the face of near-term decelerating trends of our industry. As a result of our efforts, our market share gains were greatest in the fourth quarter, while achieving a record high operating profitability. I'm encouraged that our comparable store sales sequentially gained 30 basis points in the quarter when adjusted for the holiday shift. Our improvement was driven by both commercial and our DIY business. Quarter-over-quarter improvement in market share was driven by commercial, with consistent comp-store sales growth in each period during our quarter when adjusted for the holiday shift in December for our Advance stores. Our Commercial Business had positive trends in both transactions and average ticket size. Our DIY comps sequentially improved from Q3 to Q4, driven by an increase in the average ticket size. The increase was driven by mix of products sold and better in-store customer engagement and staffing on the weekends. The uptick in overall average ticket was principally driven by the mix of products sold, namely the impact of failure category sales. Further impacting the average ticket growth has been the increasing cost of components driven by the ever increasing complexity of vehicles and the cycling of last year's escalating oil prices. From a geographical perspective, we continue to see weakness and volatility in our cold weather markets, especially in the Great Lakes and the Northeast regions. Our performance in those 2 markets continue to be impacted by the lingering effects of the unseasonably warm weather. These regions' comparable store sales continue to trail our total company average by several hundred basis points. However, we've seen our comparable store sales stabilize in these regions over the last 2 quarters, which is very encouraging as we enter 2013. Finally, we continue to pose low-single-digit comparable store sales growth in our western markets, where we only have 10% of our store base. As you recall, during our third quarter, we invested more heavily in the sales and service elements of our business in an effort to reignite demand and drive more customers through our doors, over our phones and onto our e-commerce website. Our investments in these areas improved our sales and market share results, but reduced our profitability in the third quarter. We expected our sales and service driving investments in the third quarter would carry over and benefit the balance of the year. The improved sales momentum, combined with our focus on improving our gross margin and cost management, resulted in higher profitability in the fourth quarter. Overall, the improvement in our operating profitability was modest, increasing to a record 8.5% for the quarter. More importantly, it sets the right focus and tone as we enter 2013 to leverage higher levels of profitability on modest sales gains. For the year, our operating income rate decreased 18 basis points to 10.6% of sales, and our earnings per share increased 2.2% to $5.22. Mike will provide more specific highlights of financial performance a little later in the call. As I reflect on 2012, we achieved some critical strategic and operational milestones. Strategically, we opportunistically entered the boroughs of New York through the acquisition of 21 former Strauss Auto Parts stores and 6 Steinway Auto Parts locations. Collectively, we opened 137 stores in 2012, which is the high watermark in the last 5 years. Importantly, it is our best performing class of new stores in nearly a decade. Our success in our 2012 new store performance positions us well as we expect to open nearly 200 stores in 2013. Competitively, it will close nearly a 300 basis point annual sales gap with some of our key competitors that has impacted our total and comparable store sales over the past several years. Strategically, our greatest accomplishment was the acquisition of BWP, which closed on December 31. Certainly, BWP helps solidify our position in the very large and competitive Northeast market. More importantly, the Stockel family and BWP team as a whole are extraordinary leaders in the commercial industry. We gained proven leadership, an outstanding team and first-class customer relationships that will provide a significant opportunity to learn and improve our Commercial Business in the short and long term. We are excited to welcome BWP to the Advance organization and confident that we have one of the most preeminent commercial players on our team. Operationally, our focus on related achievements were in execution fundamentals and completing industry-leading commercial capabilities. The commercial capabilities include the launch of our in-house commercial credit program; the opening of our new daily replenishment distribution center in Remington, Indiana; reaching double-digit penetration of our new B2B ordering platform; and continued hub store expansions. These milestones are significant steps, which will allow us to more effectively compete in the larger and faster growing commercial market. Our better execution of the fundamentals including improved delivery times, more effective weekend staffing and record-low shrink, which enabled record in-stock levels, will position us well heading into 2013. Turning to 2013, we are cautiously optimistic about our outlook. Our optimism is based on several external and industry factors. Obviously, it starts with a return to more normal weather patterns, which alone will provide much-needed strength for our business. The industry is expecting a gradual increase in the number of vehicles 7 years and older, coupled with a record level of deferred maintenance in 2013. Finally, gas prices, though very volatile, are forecasted to decline, which has historically provided nice tailwinds for the industry. Internally, our opportunity still lies within the fact that we have a very small commercial market share. The investment I mentioned earlier, along with our developing capabilities, such as our B2B e-commerce site and MotoLogic, our new diagnostic tool set, along with our rollout of a new electronic parts catalog to our stores later this year, will strengthen our ability to compete and allow us to continuously increase our commercial market share, while speeding up and improving the reliability and execution of our service at the shop and store level. Our guarded view is related to a couple key macrodevelopments that temper our optimism. First is the increase in the number of people purchasing or contemplating the purchase of a new vehicle. Undoubtedly, this will be good for us in the long term. However, it will cause short-term volatility in the industry as customers are more concerned about what they invest in maintaining their aging vehicle. Second, our economy continues to be lurching with high unemployment and wavering consumer confidence. The level of financial stress on our core customer will become more acute with the most recent payroll and other related tax increases that took effect at the start of the new year. The silver lining is that this is an economy of necessity, where consumers will continue to seek value from their local aftermarket garages or perform needed repairs and maintenance themselves. My final comment on the industry and customer outlook is whether we are at a structural inflection point or simply a cyclical moment. Clearly, I believe the long-term structural drivers of our industry remain very strong. Cyclically, consumers have a renewed interest in new vehicle purchases, home investment and other select big-ticket purchases. The weather cycle will even out over time. Structurally, parts proliferation, parts complexity, aging vehicle reliability and extended import part failure rates all underpin a fundamentally sound outlook for the industry. The roughly 250 million vehicles on the road today that are over 11 years old, like human beings, are lasting longer and requiring more care. In 2012, the industry may have caught a cold, which simply needs to run its course. Our recent 2013 regional leadership and sales team meetings conveyed one simple objective for the year, which is a company of one focused on fundamentals. The expected outcome is simple, which is to make the day in terms of our customer experience, sales and profitability. Pragmatically, that means we will stay the course on a few key initiatives that will drive our growth and improve our profitability including: One, growing our Commercial Business through improved levels of delivery speed and reliability, increased customer retention and share of wallet with our national and regional accounts; two, relentlessly improving our local market availability through hub expansions, tailoring and intensifying key store availability and leveraging our supply chain infrastructure; three, expanding our new store pipeline to grow at a run rate closer to 200 stores a year versus 100, while successfully capitalizing on our BWP acquisition; four, continuing our in-store execution excellence through scheduling effectiveness, on-hand accuracy, add-on sales training and customer engagement; five and finally, increasing our efficiency and effectiveness throughout the support areas and through a more integrated store operating model. Clearly, our company priorities have a more intense operations and execution bias than years past. Strategically, our agenda remains the same as years past. Operationally, our focus has moved from building key capabilities to driving results through outstanding execution. In closing, I'd like to share one example to illustrate the points I've been discussing. Partnership is key to commercial excellence. And since last February, our new commercial credit team has become a partner that more than half of our commercial customers rely on. Financial Services Director Bill Corey and his team provide our customers seamless personalized service with flexibility that meets their needs. Advance commercial credit is creating an improved customer credit experience, while helping our team better serve their customers. This team works closely with our customers from the minute they purchase from Advance to the time they are issued credit and receive statements. The feedback has been overwhelming. Our customers love talking to the same knowledgeable people and the program's simplicity, like getting credit within minutes instead of hours. Thanks, Bill, to you and your team for all you are doing to bring services our best part to life and drive excellence at Advance. Now I'd like to turn the call over to Kevin Freeland, our Chief Operating Officer.