Norman Asbjornson
Analyst · Brent Thielman
Good afternoon. I'm Norm Asbjornson, the founder of AAON, and I'd like to give you a summation of AAON's present position. AAON has, for 30 years, over that time period, had a compounded overall annual growth of approximately 10% per year in revenue and a compounded annual growth of 14% per year in profitability. However, in recent years, we have been doing less than this. And thus, we've been focusing on making our product attractive enough to our customers to return to these historic growth rates in revenue and profit. In the fall of 2016, Gary Fields, who just spoke with you, came in as the new President of the Company. He brought with him an astoundingly successful background of being in a sales operation in this industry for 32 years. He understood very well what we needed to do to become more attractive to our customers and immediately set upon addressing these issues by helping us correct those which were internal to AAON and replacing or training the sales force where necessary. This resulted in the outstanding improvement in sales orders which occurred in the second quarter of 2018, which virtually doubled our backlog. Simultaneously to this, several other things were occurring. Our business climate improved considerably in 2017 and 2018, introducing inflation and lower employment rates. Simultaneously with this, many senior managers who told me they would stay until I relinquished the presidency, started to retire. These people were very skilled in various managerial levels within the company. While we plan their replacements, and had very capable people to take over their jobs, new people came with much less experience. So in the past two years, we have changed myself and many other managers in the 60-, 80-year range down to new managers in the 30- to 50-year range. We basically almost jumped a whole generation going down that far, but we got super good people that will take this company to new heights. The 3% unemployment area which we find ourselves working in required considerable change in our methodologies. Many of these people had not been working in their life, or had been unemployed for considerable period of time. Thus, we went from introductory time to - from a few hours when bringing them onboard to a full day of introduction. Due to the lack of recent work, we had to revise the way we managed them for the few - first few days as they were not ready to work a whole day. Bringing these people onboard has required numerous other changes in how we bring them into the workforce. We believe we have largely overcome these issues. And while it is not easy to deal with flat-out low unemployment rates, we feel comfortable in saying we know how to obtain the employees we need and we - how to teach them to become productive employees. Due to inflation and the employment situation in the past two years, we have increased the across-the-board salary increases to personnel. For many years, we have been in the water-source heat pump business and geothermal markets with large complex products. We decided to enter the volume part of this market, which is high in volume in 0.5 to 5 tons. We designed a technologically advanced product and spent considerable money doing this and building a manufacturing capability in our company. The manufacturing capability is very advanced, utilizing all the known metrics of automation, which we could find on a worldwide search. This gave us four virtually automated portions to our manufacturing line, all with different software systems. We had to integrate - these software systems into an overall software system which automated the conveyor portion of the line as well as controlling the parts and line-rate. We have spent the past two years teaching people how to run this line, debugging the software and resolving other issues. This is largely behind us, and we are now producing small units at a level of $1 million per month, with continuing rapid growth in the future, limited primarily by our ability to teach all employees how to build the product. For 20-plus years of planning and evolving, we have built a new lab, the equal of which we do not believe exists anywhere in the world. We believe no lab is capable of casting over 100 tons of work comp units exists anywhere other than this lab, which has capability to test to 300 tons - in other words, 3x anything we can possibly believe anybody has, we now have in this lab. And perhaps even more importantly, other labs do not have the ability to do a performance test simultaneously with obtaining acoustical information regarding all elements of noise on the product. This lab has that capability. We are presently about, as Gary said, about a 20% operating point with rapid expectation of additional capabilities and being fully operational by the early part of the Fall. At this point, this has been a significant drag on our P&L. The new lab has already brought in business, however, which we might not otherwise have gotten. And as Gary mentioned, we are going to be testing a very important job in the lab within the next few months, and we probably wouldn't have gotten that job if we hadn't had this capability, a very high profile job. We have just shipped a very high profile job, which we tested in the lab. Again, that one on West Coast and the one I just spoke of on the East Coast, so it's already starting to pay for itself. However, it has not brought any actual money in. It will however, have additional capability to bring in money from our customers who are willing to pay us to run certain tests and start creating an income stream, whereas up until now, it has been strictly a cash input situation. The information we create with this lab is going to greatly enhance future products. There are a number of other items of improvement in the redoing of existing products make them more profitable and attractive to customers, which have been and will continue to happen as we go forward. The low point in our transition of all these issues occurred in the first quarter of 2018 when we added more complex - add more complexity to it by giving $1,000 bonus due to the income tax change to every employee and this totaled $2.4 million expense in the first quarter of 2018. In retrospect, the only area in which we have done something different had to do with the price increase timing and the size of the price increase input we put out in 2017. We've been playing catch-up ever since due to the enormous backlog of approximately four months' worth of production, which we presently have. The price increases in the backlog have only begun to appear on the bottom line, as Gary enumerated to you. However, to kind of reiterate, we had a price increase in December '17, which was not large enough. And then we had one in June of 2018. We had another in December of 2018. And we then have another one in March of 2019. Thus, an analysis of our past quarters would find that the volume has started to increase more in the second quarter 2018 than the first, and again, another increase in the third and another one in the fourth. And the profitability likewise was increasing through those three quarters. We know we have a lot to do. We have largely done it and now we're waiting for the good results. Then my long-term effort to assure that this company returns to historic growth and profitability levels or higher, I believe almost everything is done to make that occur. I thank you very much for your time. And now we'll open up to questions. Do we have our moderator?