Amy Taylor
Analyst · Goldman Sachs
Thanks, Reed, and good morning, everyone. Welcome to the Q2 2023 earnings call for Zevia PBC. Before we address the supply chain disruptions, I’d like to provide an update on the fundamentals of the Zevia business. Zevia’s brand remains healthy. Demand is strong and accelerating as the brand refresh rolls out and velocity continues to grow at double-digit rates. Our price increase has been well received, reinforcing our premium but accessible positioning and supporting our gross margin improvement. We remain in a strong cash position, even while investing in initiatives to strengthen the brand and the operations for the future. Consumer spending on the brand is up for household and for trip, and our order book reflects demand in keeping with our expectation. And as we preannounced, our net sales for Q2 were materially impacted by interruptions to our customer fulfillment. These interruptions are short-term in nature and are the result of missteps in our supply chain transformation efforts. The transformation of Zevia’s supply chain is a critical initiative to support our continued growth, enhance our customer service and drive efficiency, and ultimately, materially reduce costs as we scale. But that said, we experienced some pain points in the transition from old to new, which I will detail here today with a focus on the actions we are taking to course correct them and the expectations going forward. The main message that I would like for you to take away from today’s call is that Zevia has significant long-term potential and the broader value proposition remains one of the most relevant, in all of beverage, a very exciting category. Zevia’s demand reflected in velocity data via scan, which measured over 21% for the quarter demonstrates that the brand and the product portfolio meet the needs of today’s and tomorrow’s consumers. The steps we are taking continue to bolster margins and improve profitability, reflecting the exciting potential in the years to come. Customer fulfillment challenges in the short-term and the supply chain will be stabilized by year-end and optimized for 2024. Zevia’s mission focuses on global health for people in the planet. And in Q2, we removed another 3,100 metric tons of sugar from consumers’ diets and never having sold a plastic bottle. Zevia is more affordable than 65% of nonalcoholic beverages in North America, even as we realize price in keeping with the market. Our continued focus is taking better-for-you beverages mainstream, making them available and affordable for consumers across all income levels. So I will walk us through second quarter results and then speak to our focus now and going forward. We delivered net sales of $42.2 million below expectations for the quarter. Velocities were strong and bolstered by the brand refresh and double-digit retail sales growth was sustained where service levels were not interrupted as is clear in select customers and across the market in our scan data. Our order book was at or above expectations across the quarter. Gross margins continue to improve. We’ve demonstrated strong cash management, disciplined adaptations to our promotional strategy and price increase implementation with a strengthened key accounts team as we’ve moved from a field sales model to a national account focus this year. We’ve realized immediate benefit from the strong brand refresh, and we believe collectively, these initiatives will reinforce our foundation and position us to deliver on our ambition of sustainable profitable growth. I’ll speak to our consumer base evolution and retail indicators via panel and scan data insights, and then I’ll walk us through the measures we are putting in place to address customer fulfillment. Zevia’s household penetration remained above 6%, and Zevia’s households increased their brand spend by 6% once again, driven by another 9% increase in spend per trip with consistent purchase frequency rates. These are strong indicators of the health of our brand and our user base. We also saw strong new item performance in the form of vanilla cola single can soda sales and 12 packs. The most important scan metric of the quarter is velocity, sales per point of distribution. Zevia grew velocity 21.3% in the quarter, demonstrating that, when in stock, Zevia remains a double-digit growth brand. The Zevia shopper is a highly desirable one, less price sensitive at all income levels. We remain a home stocking brand, which remains a competitive advantage as we simultaneously build our singles business and grow cold availability, which are key to driving brand trial. Zevia shoppers spend 40% more on beverage versus total nonalcoholic beverage shoppers. Our shoppers also make 32% more trips to stores to purchase beverages. Zevia shoppers continue to differentiate themselves even further from average beverage shoppers as they continue to spend more on the brand and overall. Our promotional effectiveness continues to increase, which supports profitability but also informs our retail strategies going forward. We had 25% fewer dollars sold on promotion in the second quarter versus prior year and continued to improve lift. In other words, we sell more Zevia on the merits of the brand to new and existing consumers. We continue to grow in legacy natural channel retailers and expand in mainstream channels. We’ve established incremental whole distribution with our single sodas across natural, now our fastest-growing pack format there, growing trial with new shoppers. We’re gaining single soda distribution in conventional grocery as well. And we have new energy drink distribution in West, Midwest and East regional chains. One of the country’s top 3 drug chain is moving Zevia to the carbonated soft drink aisle nationwide starting in September. And finally, we have very strong performance in the carbonated soft drink aisle in test stores in the world’s largest retailer, and we anticipate continued expansion in that chain with resets in 2024. Zevia has performed at or above expectations with each expansion into mainstream channels, which bodes well for future customer and channel expansion. So I will now direct our attention to our broader operational efforts and address customer fulfillment. In the past year, we have redefined the Zevia brand through new positioning and packaging. We’ve entered the new singles business, expanded distribution, launched top-performing flavors and formats, built a professionalized key accounts team, successfully taken 3 price increases in keeping with the category and have step-changed cost management and cash management. At the end of Q1, we also endeavored a supply chain transformation to deliver a streamlined, efficient and effective supply chain built for scale. This is the right initiative for Zevia and we’ll deliver strong results when complete. We have experienced short-term missteps in its execution, however, with material impact on net sales for Q2 that we expect to continue in Q3. As we consolidate our warehouse network from 27 locations to 7, partnering with 2 capable and proven partners, we encountered challenges, which impacted inventory management at a SKU level, inventory transfers and then accuracy and timeliness, customer deliveries, and we have taken the following steps to course correct. Firstly, we have hired a new SVP of Operations and Chief Supply Chain Officer in Bill Williamson, who joined us in July from Monster Energy. Bill has also hired already 3 new experienced supply chain manager level contributors to step-change in-house operations. Secondly, we rephased transition plans for our warehouse network, leveraging legacy providers for support through the transition with ample days of supply across all SKUs. Thirdly, we established new practices for customer mapping and customer ordering to support fulfillment effectiveness and efficiency. Fourthly, we changed our approach to freight to improve service levels and reduce costs. And then finally, we sold our company-owned warehouse to divest of the mix model and embrace our efficient third-party network. This transaction closed in early Q3. As evidenced in our velocity data via scan, demand remains strong. Our raw materials and finished goods supply and forecasting capabilities are strong. The short-term issues centeredaround logistics and customer fulfillment and the steps required to fix it are clear and are in place. We have a long history of strong customer fulfillment with our retail partners and are providing a high level of transparency through this transition to them, protect distribution and support future expansion with our retail partners. I’ll wrap with the big picture and turn it over to Denise. Zevia has a very healthy brand and business model and continues to experience strong consumer demand, increasing spending for households on the brand. We are realizing price in the market with strong consumer acceptance, and we continue to grow velocity in legacy retail partners and in new distribution, and we are delivering strong and improving gross margins. And our #1 priority in the meantime is to stabilize our supply chain, returning to our best-in-class service levels and putting the network transformation back on track so that it delivers our long-term objectives of driving sustainable, profitable growth. Thank you, and I’ll hand it over to Denise.