Bryan Hanson
Analyst · Guggenheim
Thanks, Keri. And I think everybody knows that we're in different locations right now, so I'll just apologize upfront for any of the awkward handoffs that we have between each other for this earnings call and any bad cellphone connection and/or dogs barking in the background. I'm sure everybody's used to that by now. I just also want to say before I get started that I certainly hope that you and your families are healthy and safe and trying to get used to this unusual environment that we're working in and living in right now. I can tell you that I've been home more consecutive days with my family than I have I'm pretty sure in the last 20 years, and I know for sure that they cannot wait for this to be over because they want me to get out of the house. So again, hopefully, you're managing through this as best as possible, certainly gives us an opportunity to learn things about ourselves that we did not know before and our families. Given the fact that it is so unprecedented when we think about COVID-19 and really just thinking through it, there really is no proxy that you can look back on that would give you the pathway forward as a result of looking at that historic view. There's nothing that compares to this, I mean, when have we ever seen a global pandemic shut basically the world down. And as a result of the significance of it, obviously, we want to make sure that we spend a lot of time talking about it today on the earnings call. I'll spend time walking through it. Suky will spend time giving his view of it. We'll let you know how it's impacting ZB, what we can give you relative to what we think will happen in the future from here. But the fact is there's going to be a lot of information moving back and forth, particularly in the Q&A, I'm sure. And I just want to make sure that you walk away from the call with at least these 5 key points because at the end of the day, I truly do believe these will be the most significant and meaningful points that we have throughout the call. And the first one is really that Zimmer Biomet, myself included, have been very focused on ensuring that our 1 priority through all of this has been the safety of our team members. And I'll talk more about this in a minute, but I'm very happy with the momentum that we've picked up here very early to make sure that our team members are safe and the amount of energy that we've put behind this. The second thing is that we have a high level of confidence that we have adequate liquidity and financial flexibility to manage through this storm. I would tell you that I'm very proud of the work that Suky and his team did to make sure that we backstopped the organization aggressively right out of the gate. And we do have a high level of confidence in our liquidity and financial flexibility as a result. Number three, we also have a very high level of confidence in the recovery. I'm very sure that a majority of these patients will come back into the funnel. The biggest variable right now is just the timing of that. But just know that we have a high level of confidence the recovery will happen, and many, many of the patients that are being deferred now will come back in the funnel. The fourth thing is that we will continue as an organization to invest in our key strategic areas, in research and development and commercial projects. This will not deter us from continuing to double down in those key areas, and I'll talk more about that in a minute. It doesn't mean that we won't save money because we have aggressively, but we will be committed to spending money in these key strategic areas. And the fifth thing is that we are, just given the work we've done over the last 2 years to reshape the company, we are better prepared right now to deal with this challenge than we would have if it was 2 years ago. As a matter of fact, we feel confident that given that reshaping of the company and the position we're in, we cannot only come through COVID-19. We will come through in a better position as a result of the work that we have done. So really, those are the 5 things. Safety is our 1 priority. We feel confident in the liquidity and financial flexibility of the company. We have confidence in the recovery. We will continue to invest in key strategic areas, and we are very confident we will come out the other end of COVID-19 in a better position than when we started. Okay. So let's start with safety, and I'll just give you an overview of why I feel so confident here. Interestingly enough, last year, as a part of a broader risk mitigation kind of a planning process that we are going through, crisis management planning process, we actually did put together a comprehensive global pandemic plan. I know it sounds inconceivable that we did this literally months before the pandemic occurred, but we did have it in place. And as a result of that, to the extent possible, we were as ready for COVID-19 as you can be. And we mobilized that plan and the multiple work streams right away, very early on in January, actually. And that's been, from my perspective, a significant game changer for us. And I also think it's our ongoing transformation of ZB that has really been key in this whole process. We already had the means to tackle this because we had a stronger team. We've been able to put a stronger team together over the reshaping over the last 2 years. We have a very active and engaged business right now, and we have a very supportive culture. All those things are paramount to being able to get through a challenge like this, and we move to put new policies in place even before the COVID-19 reached pandemic status. Very early on in the process, we began to shift immediately to work-from-home policies, no travel policies. We did not allow visitors in our distribution sites or our manufacturing facilities. We didn't want visitors entering the sites where our essential workers were. That just doesn't make any sense, right? We want to keep them as isolated as possible, and we did that right out of the gate. We had no large meetings, and we had broader social distancing practices in those sites that we are continuing to work. And so again, I really do think that we moved aggressively and took a very proactive stance because we had the road map already laid out through that planning process. I also want to just thank all of our team members and especially our manufacturing, distribution and commercial teams, who have gone just truly above and beyond during this challenging time. We still have team members who have been out in the hospitals every day. They're still there, making sure that the health care professionals that we have that are out there doing procedures still have what they need to be successful in those surgeries. And it's just impressive, really, truly on the front line to make sure that we move patient care forward. Our team has also adhered to new safety protocols and has made changes to our sites and production lines and where possible, obviously, making sure that we are doing the work that we do in a safe and effective manner given the guidelines that we have right now for COVID-19. They've also managed temporary facility shutdowns to basically proactively modulate production where we need. And all the while, they've done all of this without disrupting our overall supply chain. So needless to say, I'm really proud of how the ZB team has taken safety so seriously out of the gate and has worked to achieve goals to keep not just our team members safe, but also our customers, our partners and our patients safe as well. Okay. Moving on to number two and our confidence around the adequate liquidity for the business and financial flexibility. I would tell you just right out of the gate as we saw the challenges associated -- disruption associated with COVID-19, we took very aggressive measures to contain cost and also, obviously, to support the liquidity of the company. One of the first things that we focused on was making sure that we refinanced our $1.5 billion of debt that came due on April 1 of this year. And then Suky and team went to renegotiating our $1.5 billion revolver and then shortly after that secured an additional $1 billion credit facility as an additional backstop. And so again, just kudos to Suky and his team to make sure they got right out ahead of this and made sure that we had that financial flexibility and liquidity strength in the organization. Additionally, we've continued to execute on our previously announced restructuring program. As you may remember, this program was focused on streamlining our structure and just driving efficiency throughout the organization with the ultimate intent to allow for margin expansion over time, which we committed to, while also allowing for investment for growth. Really, the only way that we could have both those things happen in tandem was to be able to put this restructuring plan in place. And actually, having the restructuring plan and the working group in place to move it forward actually helped us to quickly pivot and aggressively cut costs as a result of the COVID-19 challenges using the very work streams and really the mindset that we had in place for this program. We've also modulated the schedules and the output across our manufacturing facilities, keeping an eye on cash consumption with inventory while also positioning the business for business continuity, right? We need to make sure that we have the inventory that is needed today. And also, we have the inventory for the recovery when it comes. And finally, we implemented temporary base pay reductions for all of our salaried team members of about 20%. And we did 25% cuts for executive teams and then up to 100% reductions to the annual retainer of our Board of Directors. And as you probably have heard, I've taken personally 100% reduction in my pay during this period. Okay. Moving on to 3, our confidence in the recovery. What I'd tell you just first and foremost, the momentum that we had coming out of 2019 absolutely carried into the early part of the first quarter, obviously, pre COVID-19. But we were performing at or above our expectations pretty much across all businesses and regions. Now there's no doubt that the pandemic has absolutely changed the landscape for everyone. But for ZB specifically, it has significantly impacted our business, probably more than most, just given our dependence on elective procedures. We have 80-plus percent of our global revenue that comes from elective procedures. That's the bad news. Now the good news is, as I said, our business was strong before the pandemic. And the good news is, we do believe that these patients will, in fact, come back into the funnel. The fact is you can certainly delay these procedures. There's no question about that. But the critical and really often life-changing nature of a knee procedure, a hip procedure, back surgery or other bone and joint procedures make us confident that these patients will ultimately return to the health care system. And the fact is we've seen that. It's not an exact proxy, but we have seen when natural disasters occur or other market disruptions occur, and patients get deferred, they do, in fact, come back, the large majority of those do come back into the funnel. Now this is obviously significantly different than what we've seen in the past just given the volume of deferred procedures. There are other variables that make it harder to determine when they're going to come back. The fact is even OR capacity will have to be something that we consider in the short term with bringing these patients back, just given the number of patients. We're going to have to think about the access to PPE and/or testing kits. And we're also going to have to think about the psychological viewpoint of a patient on when they're ready to come back. But I can tell you right now is we've done our own analysis, and we've done an extensive outreach to our customers. The one consistency is that everyone does believe the majority of these patients will come back. The question just becomes over when that's going to happen. Based on our modeling right now and really our Q1 performance and our April performance, what we would say, if we're trying to put some color to this, is that, clearly, Q2 is going to be the most challenging quarter, and April as a month will be the most difficult month. We truly do believe after April, we're going to see sequential improvement on a month-to-month basis and on a quarterly basis until we get back to normal. But we definitely see April as the most challenging month and then sequential improvement from there. Okay. Moving on to 4. As I said, we're going to continue to invest in a dedicated and disciplined way in key R&D and commercial projects. We're highly focused on the high-priority, high-growth areas of our business, and we're making investments to continue to drive innovation in those areas. The fact is when we look at ROSA and/or any other robotics-related initiatives that we have, these are key priorities. And our investment, if anything, will accelerate right now and certainly the focus on these projects. And we're going to continue to build out our dedicated specialty sales teams and other high-value commercial programs. These things will not stop during this time. In terms of supporting innovative commercial initiatives, we've launched recently the mymobility LE, which is a change to mymobility to make it more limited addition, lower cost version of mymobility, but really built for rapid deployment to help customers and patients respond to the needs of the COVID environment right now. mymobility LE and our exclusive partnership with Apple can be used by surgeons and care teams to actively, but importantly, virtually, support and guide patients preparing for the procedure and recovering from the procedure at home. This is an innovative and really alternative solution to continue delivering pre and post op care and reduce unnecessary in-office and hospital visits. It's perfect for this particular time and providing all the while through this mechanism, mymobility LE, providing real-time data on patient's progress so that surgeons know how that patient is doing. It offers education. It offers video-guided exercises for rehab programs to be able to do that at home, to not have to have that personal contact with rehabilitation. And it provides direct video, picture and text-based messaging right to the patient, again allowing that patient and surgeon connection to be there, but also allowing that to happen with the new social distancing policies that are in place. Another great commercial initiative that was put into place was to make sure that when AAOS conference was canceled in March that we immediately got to putting together a virtual, kind of a virtual reality AAOS experience, where health care partners can actually come in to the booth, again, virtually. But through that virtual experience, they can learn about the products that we would have shown at AAOS. They can talk directly with our commercial teams through that virtual experience, and they can even sign up for the trainings that would have been there or other trainings that we're doing online as well. And I can tell you that out of the gate, this has been very well received by our surgeon partners. We've had over 7,500 site visits in the first 2 weeks alone. So again, we're going to continue to stay focused on investing in those areas that are important and strategic to the organization, and we're going to make sure that we continue to bring innovations that matter right now during the pandemic. And finally, moving on to the fifth takeaway. We truly do believe that the work we've done over the past 2 years to reposition the company for success absolutely better positions us to be able to not just get through COVID-19, but to be able to emerge on the other side in a better position than when we started it. This is clearly a challenging time that will test, I think it's obvious, even the best teams and the most innovative companies. And what I know for sure is that over the past 2 years, we have made real progress in transforming our culture, evolving our business strategy, improving our financial performance, and we have vastly improved our manufacturing supply and inventory management. Our base business is strong, and we have a talented and dedicated global team that positions us very well for this challenge. We believe that this progress and, truthfully, our proactive stance and our financial stability also give us key competitive advantages right now during this challenging time that could open up new opportunities not just to drive innovation, but also grow our business and our share position in the near term. And with that, I'm going to turn the call over to Suky to get into more financial details.