Jeffrey Jacobson - Xerox Corp.
Analyst
Yeah. Sure. Paul. Let me try and address that for you. So, first, from an MDS standpoint, we were very pleased that we improved from the decline of 3.9% last quarter to the growth of 1.2% this quarter. As we indicated last time, there was an aberration in the equipment sales where we were down 24% in MDS. That improved significantly with still more room to improvement. The post sale and MDS did grow, so we were pleased to see that, and our channel Managed Document Services was up about 12%. So good double-digit growth, stronger than the market there, actually twice as strong as the market there. As Bill indicated, the actions were taken there between the new products, our new multi-brand resellers, and the SMB expansion, in addition to the new logo hunters, and we brought in about 30 in North America. And we're not just adding feet-on-the-street in our own direct world, but our resellers are also adding feet-on-the-street, and we're helping support them in doing that. So we're making good progress there, and the SMB part of the Management Document Services is obviously a big part of our strategic growth areas. With regard to research and development, we're trending at about 4% of our revenue in research and development. That's been pretty stable. We've put a lot of time – we look at research and development in terms of capital, and everything needs a good return on investment. So to your point about where we will be pivoting, I don't think there's any question. One of the things that we're very excited about now that we're 10 months into the separation is having Palo Alto Research Center back 100% dedicated to us. For six years or seven years prior to that it was predominantly dedicated to our business process outsourcing firm, which was spun off. And now that's 100% back to us. So yes, we will be pivoting into things with more in inkjet, more in printed electronics, more in the Internet of Things, certainly more in the packaging. Now those investments will take a little longer time, obviously, because commercialization cycles are longer. But when we look at our business, our strategy all along was to say what we call Phase 1, be very strong on strategic transformation, make this business as productive as it can be, as cost-efficient as it can be, take some of that to the bottom line, take some of it to invest in the future. Phase 2 is exactly where we're at now. All these 29 new products coming out, and now let's begin to show the change in that revenue trajectory. Phase 3, we'll be pivoting to some of those things that I think you were just referring to, what can be the second and third leg in the Xerox stool going forward.