Good morning, everybody, and welcome to WPP's 2024 First Quarter Trading Update. I'm Mark Read. I'm joined here by Joanne Wilson, our CFO; Tom Waldron, head of our Investor Relations team and their team. So let's turn to the presentation. And before we get started, please do take notice of our cautionary statement on Page 2. On Page 3, the agenda, I'm going to introduce results briefly before Joanne takes you through the detail, then I'll come back at the end to review quickly our strategic progress against the objectives we set at the Capital Markets Day at the end of January. So a summary on Page 4, I think we've been very focused in the first quarter on implementing the strategic moves that we outlined at the CMD in January. We'll come on to the specifics but my impression -- our impression has been very well received by our people and particularly by our clients who can see the benefits of a simpler, more agile organization that we're moving to and the power that we can deliver by integrating technology and AI across it. Our first quarter performance, while not as strong as we would like, was very much in line with our expectations against the toughest comparator last year, really driven by continued pressure from technology clients and the impact of certain client losses in 2023 and even going back to 2022. That said, we do see momentum improving over the rest of the year. We expect technology clients to turn from a negative in Q1 to a positive over the course of the year and the impacts of budget cuts will tail off while we have a strong new business pipeline. In addition of a new structure is making us more agile and more competitive and the…

Thank you, Mark, and good morning, everyone. So let me take you through some more detail on our financial results for the first quarter, and I'll start on Slide 7. Our revenue less pass-through costs fell 5% on a reported basis, and this includes a 3.9 percentage point headwind from FX due to sterling strengthening relative to last year and a 0.5 percentage point contribution from acquisitions. On a like-for-like basis, revenue less pass-through costs declined 1.6%. Our performance in the first quarter reflects continued lower year-on-year spending by technology clients, which we will start to lap in Q2 and the impact of client losses, including Pfizer. At our full year results 2 months ago, I noted that Q1 was the toughest comparison of the year at 2.9%. The first quarter played out very much as we expected, and we anticipate a return to growth across the balance of the year. And moving on to Slide 8. Global Integrated Agencies declined 0.7% year-on-year in the quarter. Within this, GroupM, our media planning and buying business grew 2.4%, supported by continued growth in client investment in media, partially offset by the impact of U.S. client assignment losses from prior years and lower spending by technology clients. Our global integrated creative agencies saw a like-for-like decline of 3.3% and also impacted by lower spend from technology clients and by a full quarter impact of the roll-off of Pfizer. These pressures were partially offset by Ogilvy, which continues to grow, benefiting from a strong run of recent client assignment wins and Hogarth, which continues to capitalize on the opportunities across production. Moving to Public Relations, which is around 10% of WPP, revenue less pass-through costs declined 3.3% in the quarter. Within this, FGS Global, our leading strategic advisory and communications consultancy grew against…

Thanks very much, Joanne. So I'll make a few comments on our progress since our Capital Markets Day. Page 14, which you recall, we call innovating to lead. We set out 4 objectives, and I'd say we're making very good progress against each of them. The first, our objective to lead through investments in AI, data and technology. I talked about the increased deployment of WPP, our intelligent [ marketing ] operating system is resonating well with people inside WPP with increasing take-up across the world and the clients. Just yesterday, we had 1,500 people join a webinar to hear about new features being deployed on the platform. We're integrating new more powerful models into WPP Open, and we see this ability to be almost model agnostic as a competitive advantage for us and particularly for our clients rather than being tied into a particular foundational model, we're building intelligence and data on top of the models, allowing our clients with better results and strategic flexibility to adopt the best model for their purposes. It's at the heart of our new business efforts as well as being deployed within existing clients. Most recently, as I mentioned, it was featured at Google Next, where we demonstrated the first prototype of our Performance Brain that allows us to predict the performance of creative content before it's deployed using AI. And lastly, our partnership with NVIDIA continues to grow and progress. We're recognized by them as their Innovation Partner of the Year in Europe. Our second objective is to drive growth through the power of creative transformation. And here, we do continue to see strong demand from clients for simpler, more integrated solutions. We believe we have a very well-balanced offer with the leading positions in media, creative, production, digital and public relations…

We will now take our first question that is from Nicolas Langlet from BNP Paribas.

I got three questions, please. First, on the tech clients. So you mentioned you expect a sequential improvement in the next quarters, is it related to business win? Or do you see existing clients increasing the spending for the rest of the year? Second question on China. So momentum was still pretty soft there. What are the key initiatives to regain momentum and what sort of organic sales trend you have baked in into the full year '24 guidance for the country? And finally, on the generative AI tools, curious, how long do you think it will take for the deployment of those gen AI tools to be at least neutral on margin? Because I think there is still increased investment in the short term for the training and implementation. And longer term, what's your view on the gen AI tools impact on margin? Do you expect some of the benefit to drop through the bottom line? Or you plan to reinvest most of the gain into the top line?

Okay. Why don't I take the tech side question. Joanne can talk about China, and then we'll come back to the AI deployments. I think on our technology clients, we were down 9% in Q1, again, basically flat to last year. I think it was plus 0.6% last year. And the second quarter was minus 8.7% last year. So I think the comparatives get easier as we get through the year. As we talk to those clients, I'd say we do see stability in their spend. And I think we expect that to turn positive over the course of the year. I'm not going to tell you whether I think it's Q2 or Q3, but we do see an improving trend in -- when we went through our reforecast most recently, we continue to see that in the reforecast, which I think gives us confidence that it's going to happen during the year. I think that's largely predicated on increasing spend from those clients. There are new assignments within that, but I wouldn't say it's predicated on -- new business wins within technology predicated on our existing clients and the work and the scopes we have with existing clients. Joanne, do you want to talk about China?

Yes. But first of all, I would say China is an important market for us. It is less than 4% of our overall revenue and the recovery across that market has been more challenging over the last few years and I think anyone expected it to be. And we've seen continued macroeconomic pressures in the first quarter, I don't think we're alone in that. A lot of the growth in that market is export-led, and therefore, it remains quite a subdued domestic market with low consumer confidence. And that really reflected in our Q1 performance. We also referenced some time challenges in the market. So we've seen reduced spend across our media clients in that market, and that is weighing on the quarter-on-quarter performance. And so in terms of what we're doing about it, we have a new management team in place in China, all of the agencies who spent time there -- we have a mixture of local and global clients there. For the balance of this year, we've taken a cautious approach to planning we expect Q2 to be very similar trends to what we've seen in Q1 and perhaps with a stronger performance in Q2, but we are expecting the market still to be down for the full year and really just focused on how do we continue to grow across both our media and creative businesses beyond 2024 in that market.

In terms of AI, I mean, there was a lot in the questions that you asked. Maybe I'll start by saying that we committed to invest around GBP 250 million a year in AI. That really says that the investment that we make in client-focused technology is really going to be focused on embedding AI within all of the workflow that we do with clients, and that's largely being delivered through WPP Open, the platform that I talked about. And as the platform gets more intelligent, we develop more AI components into it, that would naturally get embedded into the workflow. In terms of revenue, we do see both revenue growth opportunities from expanding our services with clients, increasing our scope of work. I think the clients, particularly larger clients are going to look to simplify their rosters to deploy AI across them. So we see growth opportunities both from existing and new clients and from offering an expanded range of services to our current clients. There's other elements of our work where, on a fee basis, where we're paid on a sort of retainer basis, we can see that making us more efficient, but we can also see ways where we can expand the scope. As we talked about in the CMD, a lot of the work that we do is no longer on an hours basis. So Hogarth, our production company, do most of their work now -- certainly more than half their work on a cost per unit basis. So there are opportunities for us, both, to do work more cheaply for clients, but also to improve our margin. And I think the quantity volume question is something that we're going to have to get to. So I think over time, we will see growth opportunities. I think there will be ways where we can use AI to improve our efficiency and some of that will return to the bottom line and some of it will need to be invested back into the operations. So that's broadly how we see it. I think the short-term impact is largely going to be on how we use it to make us more competitive. And I think there are concrete ways where we can use AI to make us more competitive in new business pitches and in our work for clients.

Our next question comes from Adam Berlin from UBS.

Three for me as well, if I can. First question on Q2. So if I do some simple math, it looks like without the tech headwind in Q1, organic growth for the group would have been broadly flat. So is that the kind of right way to be thinking about Q2? Or are there any other reasons growth could be different in Q2 than it was in Q1? That's the first question. Second question is, there have been a lot of global media reviews and local media reviews in the press since the beginning of the year, Unilever, Amazon, and Volkswagen to name a few. Can you give us any information about the timing of the news flow around that? Or anything you can say about which ones you're feeling confident around, anything you could add on that news flow that's been in the press. And thirdly, at the CMD, you talked a little bit about the turnaround in GroupM in North America and the things you were doing there to improve the performance there. Is there any evidence so far this year of an improvement in GroupM in North America?

Okay. So why don't I take the last two questions and Joanne can talk about the second quarter, which I thought we would get asked. So I'm not going to answer your second question, sorry, Adam. I mean, I think that there are reviews going on. We have a very strong media business, and the teams are working away at that. And I think in GroupM in North America, we've made a leadership change, I think, back in February. And I think we need to see the impact that, that will make, as well as the organizational changes as well as our investments in data. And I think over the course of the year, we will see an improvement in the new business performance and really your second and third question are quite linked. So I think we have a really strong business in GroupM and we're all very focused on doing all we can to improve the performance there. Joanne, do you want to touch on the Q2 topic?

Yes. Thanks for the question, Adam. The way to think about Q2 is we are expecting to see an improved performance relative to Q1 in our Q2. Now there are some ups and downs within that, our comp gets a little bit easier. So instead of 2.9%, it was 1.3% in Q2 last year. And as we've talked about, Q2 '23 was really the start of the sharp downturn that we saw in the tech sector. So they were down 8.7% in Q2 last year. So we'll start to lap that. So both of those will help with that year-on-year performance. On the flip side of that, we talked in February about some of the macro uncertainty continuing to weigh a little bit on clients, and we've seen that in some of our smaller agencies. So particularly around the more project-related assignments that we work on. And we expect that macro trend to really continue a little bit through Q2 and to improve in the second half. And the other factor in Q2 in China last year, we were growing at almost plus 5%, and we're expecting China trends to be similar to Q1. So overall, some ups and downs, but we are expecting an improved position relative to Q1.

Our next question comes from Laura Metayer from Morgan Stanley.

Two questions from me, please, around AI. The first one is, could you give us a sense of the type of conversations you're having with clients around AI and specifically what they're hoping to achieve from AI? And then the second question is more specifically on the impact of Gen AI on your creative business. What do you expect is going to change there? And how do you see the future of your creative business?

Yes. So I think the conversation we're having with clients are extremely broad in terms of AI impact. I think that we're having them at a CMO and increasingly a CEO level as I think about how it can impact their business. I would say that clients are looking for AI to solve some challenges they have, how do they produce content at scale across all the channels they need to produce but they're also looking at the opportunities, how do they reach consumers with more relevant messages and use data in a more integrated fashion, how do they speed up the way that they work, how do they reduce the cost of approvals. And so there's an extremely broad range of use cases for clients. And actually, one of the tarts is really to focus on those use cases that have most impact. So if you take, I think, our Performance Brain, what's very powerful. And that is our clients spend $70 billion, $80 billion of media, if we can use our Performance Brain to improve the quality of content and drive performance there by 10% or 20%, we can create 10% or 20% value on $70 billion of media investment. So a lot of value creation opportunities there. Other ways of using AI that create efficiencies may be impactful but actually may not deliver the ROI. So we're really focused on how we deliver AI against the highest-impact use cases for clients. But I can't estimate how broad it is. In terms of our creative businesses, my observation would be that those parts of our company where we've deployed technology as indeed most parts of industry our technology has being deployed have been faster-growing parts of our business and the higher-margin parts or higher margin or improving margin…

Our next question comes from Julien Roch from Barclays.

My first question is, the release said strong progress on the strategic initiatives laid out at our CMD on Burson, GroupM and VML on track to deliver target savings. But can you update us on GroupM going through a country model and VML merger, when will it be effective and finished so that the disruption is -- potential disruption is behind us? That's my first question. The second one is on media and data. Publicis has been banging on about Epsilon for ages. Omnicom is now talking about Omni a lot, Interpublic mentioned Acxiom yesterday, what about your data offer? I mean you mentioned AI in the release, in the presentation. There was a question on AI, but you didn't mention media and data. So when will you consider that you are at the level of Epsilon and Omni? And what are the differences between your offer and others?

Okay. Joanne, do you want to take the first question? I'll come on to the second.

Yes. So Julien, just on the three strategic initiatives that we're undertaking, really good progress and strong execution by all three leadership teams. VML, we announced that one first and then progressed ahead. They will have broadly completed much of their cost actions by the end of this month, and those have been executed very well. Burson will have largely completed by early summer, and they will officially launch in early summer. And GroupM is a more complicated initiative, if you like, and that will go into the second half, but it's absolutely on track. I'm confident that we'll deliver the GBP 125 million savings on an annualized basis on the 40% to 50% of those in 2024. And of course, that will be weighted to the second half. In terms of your question around disruption, look, of course, you do enter into initiatives like this without some disruption. But I have been incredibly impressed at how quickly the teams have executed and the CEOs of those agencies and their leadership teams are spending as much time, if not more, with clients as they ever would. And so the disruption really on the client-facing side is minimal. And if anything, I would say we are already starting to see some of the benefits not just for our business but for our clients and the feedback has been incredibly positive.

Thanks, Joanne. Now in terms of your question on data and platforms and [ buying patterns ]. We're not going to get drawn I think on this [indiscernible] implies direct competitive comparison is not helpful for anybody really. What I would say is that having choreographed a strong data offer that does own data and we have -- if you look around the world, and we set it out at the CMD, a very strong set of consumer profiles globally and in the United States with the ability to supplement that with other data. I think as we said at the CMD, our data offer goes beyond first-party data, it's obviously important, but owned by clients into how we can augment that with data that we own and data that we can license in the market, and we have a very strategically independent approach to that. I would say that Hogarth is functioning well and that's increasingly being deployed within WPP Open, which brings the value of that data across the whole of the group. And as that's rolled out across more clients, we expect that to become more powerful and we're using that as well as a way of embedding our AI services within that. So I'd say in terms of the discussions we have with clients, we have a very competitive offer. Each of us in our industry emphasize different points. And I think that we're working on -- continue to strengthen the data offer and deploy that to clients.

Our next question comes from Simon Baker from Bernstein.

Yes. Three questions, please. One on the tech spend that you say you're expecting -- you're seeing some stability. I'm just wondering how you would compare this to other segments that we've seen sort of go through sort of spending freezes in the past like consumer staples sort of 5 or 6 years ago with its ZBB and other activists sort of putting pressure on them. And then we saw a bit of consumer staple spending come back into the market to sort of regain a bit of competitive advantage. Or is it more sort of auto's situation where supply squeeze sort of took away the spend and it never really sort of comes back to reclaim. So that's the first question was tech spend outlook for a sort of catch-up there? Secondly, on tech spend, if it's 17% of the group. I wonder if you could help us just sort of give us a split for the U.S. specifically. Could it be as much as 25% of the U.S., for us to gauge the impact of that sort of coming back there? And thirdly, on the brand simplification and consolidation of the VML, is that it? Or are we sort of still sort of 90% through that journey, please?

So I think -- turning to the first question on the trends by sector. I think what happened in CPG was in the CPG clients' desire to move from sort of analog to digital media, they shifted a lot of spend away from brand towards more sort of product-focused, tactical, promotional, digital media. And I think a number of CPG clients, particularly after COVID, have come back to realize the value of brand building. And I can take a client like Mondelez, and you can see how well it's done over the last 4 to 5 years and we've played a part of that, but we're not the only people helping them. We played a part in helping them really reinvest in brands and build brands, it has enabled them to drive both price and volume growth. And I think you can see in the strength of our CPG client performance, the desire to really continue to build brands. I think the automotive sector is a little bit different simply because of the economic pressures facing the automotive sector which are intense, and particularly with the move to electrification, particularly intense at the moment. I don't think it's a good analog. I think technology, in this story, if you like, is relatively straightforward. Coming out of COVID, those clients really continued to invest heavily as their top line grew and they've really been focused on bottom line improvement. You saw Meta's results yesterday. I think they said the category that included tech spend was down 16% in the first quarter. But I see that very much as a reset, not a change in direction. And I think a bit like CPG had a reset perhaps and then continues to grow, I think technology will have a reset and then we'll…

Our next question comes from Adrien de Saint Hilaire from Bank of America.

I've got a few questions, please. You talked about the phasing of growth between H1 and H2. I was hoping you could do the same about margin expansion? Secondly, some of your peers have pointed to an improved ad market and more optimism from marketers. Is that also something that you've observed in your conversation? And to what extent do you think that could impact GroupM? And then thirdly, I was wondering if you could provide us with a bit of an update around Kantar. Is there any process at the moment to -- either for Kantar to sell one of their business or for WPP to sell its stake in Kantar?

Yes. Look, I think the client sentiment is relatively similar to how it was 3 or 6 months ago, I'd say that there's a desire to invest more in brands. One observation I'd make, and this is contrary to what I've heard other people say actually, is I think that a lot of clients are thinking how do I invest -- there's a lot of kinds that are feeling that they invested too much in performance marketing and product marketing but not enough in brand. And I'm detecting, in quite a number of clients, the desire to refocus some of their marketing on brand, it's harder because a lot of those channels don't exist in a straightforward way as it was. But I think there is that desire. If you look at the Super Bowl, and you had 12 creative commercials and 19 media commercials in the Super Bowl. I think it's interesting that clients really look at that as a branding event. Look at the work we did with Verizon and their consumer business has done better over the last 6 to 9 months, that was really a way of symbolizing and changing their brand. So I think, one thing I would say is -- and it's not to say that performance marketing isn't important, the clients, they want performance, but I think some of them fears come at the expense of investments done. And I've heard that in the telecom sector, I've heard it in the energy sector, in the retail sector and CPG. So I think there is a sort of focus on brand building and [ just note ] that fewer, bigger, better is something I hear consistently. But I think that the macro feeling of clients is relatively positive, but they're cautious because top line growth isn't always what they would expect, and they want to drive volume growth. And you saw some of the CPG results this morning, a little bit better volume growth as well. So I'd say Kantar is [indiscernible] on Kantar, I don't think there's anything to add at the moment to what we have already said or what's been written about or not written about. I think you see it as a very strong asset, it's performing well. And in the fullness of time, we think that we will be rewarded for that decision in a more concrete way.

And maybe just on the phasing of the margin, we've guided to 20 to 40 basis points improvement, and we've reiterated that today. And really, the way to think about that is the structural cost savings related to the three initiatives that I talked about, those savings are weighted to H2, they'll start to come through a little bit in Q2, but very much an H2 benefit. And of course, then there's the top line growth phasing, so with growth more weighted to H2 as well, that, of course, will help the margin in the second half relative to the first half margin. And our investment is phased reasonably, balanced through the year. And so that's really the way to think about it. So that 20 to 40 basis point increase will be H2 weighted.

Our next question comes from Richard Kramer from Arete Research.

Two things, I think, haven't really been touched on yet. Mark, given your clients obviously over-indexed in brand and TV ad spend, and we're seeing a huge amount of additional video inventory becoming available with Amazon Prime, with Netflix, with others. Can you comment a little bit about what you're seeing in video ad inventory pricing and complexity and whether that's a bigger opportunity for the likes of GroupM? And specifically on GroupM, have you identified maybe with AI or elsewhere, ways to capture more of the margin that bleeds out into the adtech supply chain, maybe by securing supply or developing a bit more your own adtech, which I know that's been a sort of a pendulum swinging back and forth over the last decade?

Yes. So I think on your first question, I can't comment on pricing. It varies a lot by vendor, obviously. And I think that some of the initial attempts in the streaming business, pricing was set too high and has adjusted. What I would say, I agree with there's a lot more inventory. The inventory is more targetable and more measurable, which is important to our clients. And greater complexity requires more value from us. And I think that -- most interesting, 4 or 5 years ago, there was sort of the death of advertising was sort of the headline, right? And I think today, we can see actually many more platforms to reach consumers on how -- in the face of cost-of-living crisis and desire by media companies to improve their margins, they're taking advertising. And I think that sort of mixed subscription advertising model is the right one for successful media companies. There's not one or the other, it's both. And that complexity will support GroupM. In terms of the question you make about adtech margin. So I think that was at the heart of Xaxis. If you remember, we bought 24/7 Real Media back in 2007 to build an adtech solution that would allow us to take some of that margin back for clients and for WPP. And I do think that we probably need to be -- we're probably not as aggressive as some of our competitors in the United States in looking at sort of proprietary media models. And I think we do need to build out more proprietary media capability, particularly in the United States, where there seems to be greater receptivity from clients than perhaps there has been historically.

Our next question comes from Tom Singlehurst from Citi.

Two questions, if that's okay. The first one on tech, I'm afraid. The run rate through last year, I think at the 9 months, tech was tracking down about 7.5% for the full year, about 7% implied, the fourth quarter was down about 5-ish and then obviously, it's got incrementally worse in the first quarter to minus 9%. So just -- I mean, I'm conscious to the point about the comp, that's very fair. But given I presume the 1Q comp was more favorable than the 4Q comp. I mean, how sure are we that we are really at the end of that sort of significant sort of downdraft in tech? That's the first question. And then the second one, on the magnitude and timing of any quadrennial benefits and where they're likely to come through? I mean, obviously, I suppose a rising tide will lift all boats in terms of media spend, particularly in the U.S. in the third and fourth quarters, but around things like the Summer Olympics and where is that effect most likely to be felt? And specifically, will it provide any relief within PR?

Look, I think -- on the technology question, and maybe Joanne could add some color as well. I think we've said everything there is to say, we look at the numbers, we look at the budget we have with clients. And the implication is that their spend will improve over the course of the year. I would say that Q1 last year was a little bit flattered by the onboarding of a major tech client. So that would give us a little bit more confidence that the comparative -- it's not just a comparative question. And I think that logic would tell us that those companies are going to have to continue to invest, and that's what we hear from them. On the quadrennial effect, I don't think it's as pronounced as it used to be, there are more events than there used to be. Our media business and our creative business not as linked to commissions and fees as it was when it was much more impactful. And I think it tends these days to shift spend more within a year than perhaps from one year to the next and maybe more of a quarterly impact than it is sort of an annual impact. But I think it certainly supports -- I would say it certainly supports a stronger second half, not the other way around.

Tom, if I could just build on the tech question. I mean I think on one of our calls last year, I talked to -- when I look at our tech clients, a sea of red bar one. And when I look at it, in Q1, it's not the same. So it's a little bit more balanced. And obviously, we are exposed to hardware and software tech clients within that and so I think as we start to lap that easier comp, I do think we will start to see an improved trajectory. I mean, in our planning for the year and the guidance that we're giving, we're not expecting the ship's recovery, and we're not expecting a full recovery, but we are anticipating an improved year-on-year position in the balance of the year. So I think it's cautiously optimistic is how we think about the sector in the balance of this year.

There is no further question at this time. I will now hand you over to Mr. Mark Read for any closing remarks.

So thank you very much, everyone, for listening. I think [indiscernible] before. I think we have every confidence in our strategy, it's landed well. We delivered Q1 much as we expected, and we continue to see momentum improving as the year and we're holding as a result of our guidance for the full year. I'm sure we'll be in touch with you in the meantime. But thank you, everybody, for listening, and we'll see you formally in August. Thank you.