Melissa Smith
Analyst · Barclays. Please go ahead. Your line is open
Thanks, Steve, and good morning, everyone. We appreciate you joining us today. Before diving into our Q4 and full year results, I'd like to share my appreciation for our dedicated team members across the globe, who continue to execute admirably with the backdrop of the ongoing pandemic. As a result of their remarkable efforts, 2021 was a very strong year for WEX. In the fourth quarter, we delivered record revenue of $498 million, a year-over-year increase of 25% driven by the continued expansion of our platform. Approximately 12% of the increase in revenue was from higher fuel prices. So revenue grew approximately 13% for all other factors. Total purchase volume processed across the organization in the fourth quarter grew 79% year-over-year to $25 billion, reflecting the strong rebound and momentum we are seeing across each of our businesses. Worth noting that, while travel volumes have not yet returned to pre-pandemic levels, we have more than made up for the loss of revenue, powered by the underlying strength across all of our other solutions. Record quarterly revenue paired with a unique efficiency and scalability of our platform, resulted in adjusted net income per diluted share of $2.58, an increase of 78% compared to the same quarter last year. Before turning to the key drivers of our growth during the quarter, let me quickly touch on our full year 2021 results. On a full year basis, 2021 revenue increased 19% year-over-year. Approximately 8% of this increase was due to higher fuel prices and some benefit from foreign exchange rates, leaving approximately 11% growth for all other factors. Full year purchase volume of $88 billion was up 59% compared to 2020 and full year adjusted net income grew 51% reflecting many of the same benefits of scale and efficiency that I just mentioned. Overall, 2021 was one of the best years in WEX's history with record revenue and year record adjusted net income per share. We entered 2022 with strong momentum, underpinned by a return to healthy organic growth. Now let me take a step back and discuss the key drivers of our fourth quarter results in more detail. First, as is the case in the third quarter, most existing customer spend returned to and in many cases, exceeded pre-pandemic levels. Second, and core to our strategy, we're expanding our ecosystem with innovative new solutions to help our customers simplify their businesses. As an example, we recently signed a new agreement with Mastercard that allows us to add their our proprietary closed-loop fleet cards, enabling our customers to purchase a broader set of products through WEX, but still in a highly controlled manner. In January, we also announced the launch of WEX Fleet Tolls in partnership with Bestpass, a leader in toll management solutions for commercial fleets. This solution allows our fleet customers to utilize cutting-edge payment technology to improve their mobility needs. Not only does this allow our customers to free up capital by only paying for accrued tolls, it also simplifies account management by reducing the number of accounts held with different tolling authorities across the country. Our compelling suite of solutions like these underpinned by WEX's global scale and reliability, customer-focused innovation and specialized focus is leading to wins in the marketplace and helping us expand our existing relationships. To that end, I'm very pleased to announce that we have extended our agreement with one of the largest online travel companies in the world during the fourth quarter. We look forward to supporting their needs and innovating with them for many years to come. In addition, we continue to ramp our relationship with AvidXchange, which we expect will continue to drive significant volume growth and profitable revenue growth over the coming quarters. Beyond driving growth with our existing clients, I'm also pleased to share that we signed several new customers during the fourth quarter, including the Commonwealth of Kentucky and fleet, Anthem and UMB and Health and renewed PNC Bank, one of our largest and most important corporate payment partners, just to name a few. We continue to hear from new customers that they are choosing WEX for many of the same reason our existing customers are deepening their relationships, because our unique platform allows us to offer tailored solutions that are seamlessly embedded into their workflows with a simple integration. In mobility, this includes our industry leading products for over-the-road and local vehicles. In Travel and Corporate Payments, we're leading with embedded payments in AP automation solutions in building out a regional sales force in the direct channels to bring these solutions to more customers with fast and simple integration. And in health, we're driving growth and our benefits platform for CDH and COBRA administration as well as our fully outsourced benefit administration platform and services, which is a significant growth opportunity for WEX. From an end consumer perspective, one-in-five HSA account holders are on the WEX platform. This large data pool allows us to reach beyond the product offering and also help educate people on the financial benefits of HSA. WEX targets educational messages based on where people are in their life plans, from newly employed to people getting ready to retire with the goal of helping people get the most out of money that they set aside in tax advantaged accounts. And we do this in creative ways through benefit toolkits, open enrollment toolkits, blogs and podcasts. This helps both our partners with their friends and consumers. To that end, I'm very optimistic about the momentum we are seeing in health coming out of open enrollment season, which has exceeded our expectations and sets us up for a strong 2022. During the quarter, we also successfully moved nearly $1 billion in HSA deposits to WEX Bank, which were invested, and we expect to be a significant driver of incremental revenue in 2022. Again, we'll discuss the details further in a moment. But this is just one of many reasons we see significant value in health business. WEX has deep experience and is driving growth across each of our three verticals. But we're even more excited about the opportunity had to further integrate our products and services and wrap our customers with an ecosystem of solutions that meet their evolving needs. To that end, in January, we welcomed Karen Stroup, as Chief Digital Officer and Carlos Carriedo, as Chief Operating Officer, International. Both Carlos and Karen will be instrumental as we continue to expand our global footprint and optimize digital solutions for customers around the world. We announced this morning that we will be hosting a Virtual Investor Day on March 23. During virtual, you’ll hear more from Karen and Carlos and we will discuss how our reorganized leadership structure will help WEX unlock the benefits of fully integrated customer relationships across our entire product portfolio. Turning now to our technology platform, last quarter, I told you that it nearly completed our efforts to move WEX’s Corporate Payments card issuing technology to the cloud. I'm very pleased to report that the integration was completed successfully. Today approximately 80% of WEX’s platform is multi-cloud based allowing WEX to exceed expectations for scale and reliability, while also being able to move quickly on new innovative concepts. Throughout 2021, our technology investments focused on continuing to enhance our cloud-native capabilities, digital marketing engine and artificial intelligence. As I mentioned last quarter, our digital marketing channels are proving very effective. We're expanding it to other parts of the business to drive enhanced conversion and customer engagement. For our North American Fleet business, these marketing efforts delivered 56% more new accounts in 2021. On the AI front, we continue to take strides to increase automation across the business, driving efficiency and improving outcomes. One example of this is our call centers where we deployed a new AI powered virtual agent. All of our investments are geared toward creating an intelligent, secure, highly scalable, and resilient infrastructure, enabling our customers to access a full suite of capabilities in ways that can be seamlessly embedded in their business, including cutting-edge digital experiences. We believe these technology investments will further enable us to help our customers solve increasingly complex challenges. Key among them, the expected transition to hybrid and electric vehicles. With our leadership position and providing fleet management solutions, combined with new offerings like the partnership we announced with ChargePoint last quarter, we're uniquely positioned to help our customers with their mixed-fleet needs. These efforts also closely aligned with our commitment to environmental innovation, which includes identifying near and long-term opportunities to support our customers in improving their environmental sustainability. As fleets becoming increasingly electric, we'll be ready with new solutions to help our customers make that transition. We look forward to sharing more on this topic at Investor Day. Looking ahead to 2022 and beyond, the future for WEX is incredibly bright. We entered this year with significant momentum underscored by strong new sales and a robust open enrollment season in our health business that exceeded our expectations. Our digital marketing channels continue to deliver and we're well positioned to capitalize on that success. We continue to make great strides in improving efficiency, driven by our investments to make our platform more flexible and scalable. All of these trends give me confidence in our ability to deliver on our financial targets, including revenue growth within our long-term guidance range for 2022. Before I conclude, I'm sure you all saw the news that Roberto Simon will be leaving WEX in April and will be helping us work through a successful transition. I'd like to extend my sincere thanks to Roberto for his many contributions to WEX since joining in 2016 and wish him well in his future endeavors. I'm pleased to be joined on today's call by Jen Campbell, our Chief Accounting Officer and Interim Chief Financial Officer. Jen has done a great job of leading our finance and accounting teams while we conduct a search for Roberta's replacement. I'll now turn it over to Jen to walk you through our results in more detail. Jen?