Michael Dale Hayford - NCR Corp.
Management
Yeah. Kartik, this is Mike. Let me just start and then Andre can kind of fill in some more details. So, obviously, NCR announced in the first quarter some actions for 2018 and those announcements were kind of a piggyback on top of a prior year announcement that had recurring activities. And so, as we looked at that, we said, let's just focus going forward. So, look at our numbers as we've seen them in 2018 second quarter, third quarter, obviously, our outlook for the year, and rather trying to tick and tie back to at least two prior initiatives and announcements, let's just focus on going forward. So, the way you should like at it is there's three distinct efficiency streams going on; the Services M1 that we've announced in the past continue to execute and you can see the benefits for the M1 initiative in the Services numbers each quarter, and we're continuing to make progress, continuing to get the margin expansion. And more importantly, our customer sat numbers are continuing to improve in that area. We've got the hardware transformation, Owen spoke about that, the manufacturing shift. The work that we're doing not only in manufacturing, setting up two new plants to third parties in Mexico, but also a new distribution center up in Nashville, that work is still underway. That's been a cost drag for us in 2018. We're continuing to work through the implementation in the fourth quarter. So, there's still work to be done on that. We expect going forward in 2019 that will drive some savings on the hardware platform. So then, today, we announced $100 million-plus takeout of cost, Andre talked about it being in overhead, SG&A, discretionary spending, just to bring those areas back in line with where we think they should be. They've seemed seem to creep over the last two to three years. But take those three buckets, we're going to lay out – we'll lay out our plan for 2019, we'll give guidance. We're not going to do that until fourth quarter call end of January, early February. But we will give you where we stand on Services, we'll give you where we stand on Hardware, and what you should expect on this $100 million-plus takeout additional cost. Any other prior plan that was announced or underway, I don't try to tick and tie back to it. Just look going forward, those three cost efficiency paths.