Geraldo do Carmo Thomaz
Analyst · Fred Mendes with Bank of America Merrill Lynch
Thank you, Julia. Welcome, everyone, and thanks for joining our fourth quarter 2022 earnings conference call. 2022 was a near full with uncertainty and volatility for the industry. So despite the challenges our customers' performance and business model demonstrated resiliency and the ability to navigate the ever-changing environment smoothly. In 2022, e-commerce in Latin America grew single digits while our GMV growth reached 31%, exceeding the market performance by more than 20%. VTEX same-store sales increased to 17% on an FX-neutral basis indicating that in addition to new customer adds, existing customers performed above the curve and contributed significantly to our outperformance versus the overall market. As we move forward, our focus for 2023 is clear. We aim to consistently drive growth above market performance improve our gross margin and optimize expenses to gain operational efficiencies as we scale. Our goal is to provide a reliable solution to our customers so they can solely focus on expanding their business while at the same time, we continue to strengthen our comprehensive range of a site sales products to enable our customers to grow their GMV. Our global expansion journey is evolving with solid steps made in the U.S. and Europe. We also announced that customers going to other countries such as India and South Africa this year. We expect to continue to deliver consistent and tangible results aiming to become the global backbone for common. Reflecting on the performance of the last quarter of 2022, we're delighted to report that our business has seen resilient growth, although GMV and revenue were below our expectations, we have solidified our position as a regional leader and expanded our reach beyond Latin America. Specifically, in Q4, our GMV increased by 34 percentage year-over-year in U.S. dollars and 29% on an FX-neutral basis, reaching almost the $4 billion mark in the quarter. That's more than our GMV for the entire year of 2019. It's worth noting that the retail industry faced challenges during the Q4 of 2022 due to lower-than-expected sales volumes around Black Friday and the holiday season. Despite being impacted by this trend, our business maintained strong performance with Q4 same-store sales improving quarter-over-quarter. This demonstrates our business strength, resiliency and ability to navigate challenging macroeconomic environments. Throughout our company's history, we have established solid and long-term relationship with our customers, as evidenced by the growing number of stores and countries per customer. In 2022, we were honored to have the trust of over 2,600 customers with a total of 3,400 stores across 38 countries. Our top 100 customers in 2022 averaged 5.9 stores per customer with operations in 34 countries, an improvement from 4.8 stores per customer in 2021. In the fourth quarter, we kept making significant commercial progress. We are proud to have attracted and on boarded several premier brands and retailers. In first quarter of 2022, we added several new customers who previously did not have an online presence in the countries they started operating with us. This includes Rebook in Argentina, Brazil, Chile, Colombia and Peru, Super [indiscernible] in Brazil, in [indiscernible] in Poland and day Mexico. We've also added customers that migrated from other platforms. This includes companies that went live in Q4, such as [indiscernible] These brands are well established in their respective markets, and we are excited to have them on board as they will help us expand our reach and strengthen our position in these regions. In addition to attracting new customers, we also focused on strengthening our relationship with existing customers by supporting their expansion efforts. During the fourth quarter, Tavera premier brands and retailers chose to expand their operation with us by opening new stores and further integrating with us. This includes Belcorp, who added stores in Mexico and Peru currently operating in 4 countries in Latin America. Electrolux, who added a store in Brazil currently operating in 6 countries in Latin America. Samsung, who added B2B in Brazil currently operating both B2C and B2B with us; and Carrefour, who integrated more than 150 physical stores into the omnichannel operations in Brazil. This brand's decision to expand their operations with us is a testament of our platform strength, relevant value proposition and the trust we provide to our customers. We are excited to continue supporting them and reaching consumers in new geographies and leveraging the physical store asset base. I would like to briefly mention a significant event this quarter, the Black Friday November. Vtex achieved a GMV of $1.75 billion, an increase of 32% in USD compared to November 2021 and 27% on an FX-neutral basis. We were particularly proud of the accomplishments during the hard season. The dependability of our network, which provides scalability, reliability and security while giving our customers piece of mind with 100% of time during Black Friday and Cyber Monday week. And the growth in volumes in countries such as Mexico and the United States, both of which joined the top 5 countries with the highest year-over-year GMV dollar increase among all detected countries demonstrating international expansion tangible results. 2022 was a year where we were excited to announce many outstanding partnerships such as the one with AV, AWS, e-banks, Facebook, Instagram, MercadoLibre, [indiscernible], PayPal, Stripe and TikTok. In Q4, we added deals with [indiscernible and Nova among others. We entered into a partnership agreement with Clear sale, a company specialized in digital anti-fraud solutions in Brazil and with global expansion ambitions. ClearSales plugin give us customers the peace of mind and trust to maintain approval rates and avoid false positive. According to clear sale, it increases average customers approval rate by more than 10%. With Nova, we entered into our global partnership that will provide greater flexibility and customization for retailers as Vtex expand deeper into Latin America, and new markets across Asia Pacific, North America and Europe. This new partnership is already available for Vtex customers around the globe, retailers and brands benefit from Nevadvanced acceptance rate optimization capability. teams on board and a fully customized approach to accelerate revenues. Shifting to our customer success story, I'm eager to share with you some examples that demonstrate the capability of our platform and how our customers have achieved exceptional results. A leading global kitchen and laundry appliance company through its global account has continued to expand its partnership with VTEX. Our global contracts signed by VTEX U.S. branch was a crucial factor in successfully launching the high-end home appliance brand in Europe. Our customer is now utilizing a composable approach in EMEA with Vtex new customized checkout solution which allow customers to have more flexibility in the checkout page by leveraging the tax APIs with all store framework components. The high-end home appliance brand fully adopted the headless approach in the front end with its new e-commerce website for [indiscernible] . With that, they can now select the tools they need to create a tailored user experience and quickly build content with shopping experiences without starting from scratch. Motorola leveraged its global contract to launch its online study in India. The localization provided by VTEX in that region was crucial for the successful implementation, particularly during the local regulatory compliance framework. On top of that, the easy integration of third parties helping Motorola to enable multiple 3PLs, third-party logistics. Motorola has also highlighted that the VTEX customer team was extremely helpful in addressing all technical challenges without needing third-party vendors. They went live with a new homepage layout, including different banners and actions that were extremely easy to customize for their non-packaging. As a result, Motorola has benefited from a first checkout process and an intuitive website navigation, which has increased its conversion rates. We continue to attract new customers in Europe, including onshore, one of the world's largest retailers with a relevant presence across Europe who went live with the text in Q4 to relaunch its online operations by introducing new features to enhance the customer experience in Romania. The new platform is more user-friendly and offers new integrated functionalities that can be accessed from any device, including fresh product delivery along with new delivery and pickup locations. Vtex is also helping us show with website page in loading speed and mobile adaptability. There are still more features for customers and user-generated content improvements to come onshore and to provide a first-class online shopping experience that complements what consumers already defined in their physical stores by leveraging our solution. The grocery industry is undergoing a digital transformation with e-commerce operations being the fastest-growing sales sector according to our report by Statista. Tax through its fast store platform has established itself as the go-to partner for retailers offering this type of services. It does this by leveraging its omnichannel capabilities and time-saving features for speed and flexibility increasing efficiency and boosting sales by integrating brick-and-mortar inventory and onboarding third-party sellers from a wider product selection with no added operational costs. Additionally, Vtex distributed order management system allows retailers and brands to handle complex fulfillment scenarios, leveraging multiple commerce channels to offer various delivery options while streamlining operations. This enable grocery e-commerce channels to provide fast in-store and curbside pickup by assembling orders from multiple inventory sources such as pickup locations, distribution centers and other brick-and-mortar stores resulting in optimal fulfillment. For example, can consume a large conglomerate with a range of products from grocery to home improvement, trust Vtex to [indiscernible] 14 brands operation. The company has been operating with us since 2016 with Vita's new speed delivery future capability, they increase their conversion rates, accelerating sales and customer satisfaction level. Vtex highly customized solution is helping them to sort different categories and factions, improving the search tools and models to show the best promotions and delivery time for the customer. Along these lines, Carrefour, a leading French multinational corporation specializing in retail, selected Vtex in 2020 to operate in Brazil. The second largest market worldwide, among other Latin American countries. Carrefour has a strong presence in Brazil with 817 stores, including 241 per markets and 41 supermarkets, offering both grocery and now grocery products. The company select us to significantly improve its performance in order management, marketplace and omnichannel service. This migration was made possible due to the scalability offered by VTEX, which allows for the seamless control of the vast number of SKUs in their catalog and the cheer volume of clients in the database. More recently, in Q4 of 2022, Carrefour integrated their physical stores with our OMS capability including the ability to orchestrate multiple omnichannel strategies, personalized search based on previous purchases Click & Collect options, improve home delivery services and an integrated POS system, among others. These enhancements will leverage Careful Physical stores asset base and undoubtedly lead to an improved customer experience and increase operational efficiency for Carrefour. Our live shopping feature a native live streaming application that enables brands and retailers to utilize Vtex comes platform to create engaging one to many or 1-to-1 live shopping experience is boosting engagement and conversion rates. Attracting more customers to our base. This feature is opening up new growth opportunities for our customers by streamlining the process of starting, planning, managing and monitoring the performance of live shopping events. This quarter, we had 302 events with a 21% increase quarter-over-quarter, and there were 912 events in 2022. To conclude the operational update I would like to express my gratitude to our 1,347 Vtex employees who are dedicated to making a declared future reality as well as to our customers, partners and investors. I will now hand the call over to Ricardo to discuss our financial performance for the quarter.