Curt Kole
Analyst · Barrington Research. You may now go ahead
Patrick, thank you, and welcome to everyone this morning. It's a pleasure to be joining you for the first time. Let's talk a little bit about the business we're in, how we got here, our relationship with existing customers and our outlook going forward. And with that, we've been in the business for 22 years, and this organization has been purpose-built for what we do. We occupy a space that straddles direct reporting on line of sight for in-transit shipments, as well as the alignment with our customers directly in the delivery of logistics management. We've been in the business, as I said, for over 20 years and have exclusively been partnered with FedEx for those 22 years. We're big believers in that relationship. We're well aligned. We're well in place with those folks, and we're proud of that relationship. We currently have about 400 active customers, that varies from a month-to-month basis. But we're very proud that the retention of those customers is north of 80%. I think that speaks to the relationship that we have with our customers. And it also talks a little bit about our support from them in partnering in their most critical business. We're fortunate to be the distributors and managers of the largest vaccine company in the United States for the production of flu. And we're happy to say that on a year-over-year basis, we've been able to help them reduce reshifts, which is a direct metric of how successful their outbound customer experiences. As we approach the fourth quarter, this becomes our busiest time of the year, which is the natural peak in the parcel business. That has been enhanced with the ability to align ourselves with the VerifyMe suite of services in an add-on basis, and we currently have several customers who were engaged in discussions with as to how we align with those folks in the addition of the VerifyMe suite of services from a customer experience perspective, serialization and dedication. We also have expanded in the nonperishable market, and we use the expression of our four-legged stool. If we can satisfy one of those four elements, which are time, temperature value and criticality, we believe that we can help the customers, and that is our approach to each of them. We're working with FedEx currently on the development of a program to address the small and medium customers, which constitute 50% of the opportunities that they address. It's a highly underserved segment. It's something that we're purpose-built to address and are in the process of aligning our strategies now to approach the SAN market, which we believe is going to yield considerable results going forward as a result of the downturn in e-commerce, fax's adjustment in terms of capital expenditure, expenses related to sales, which will allow PeriShip as an outsourced third-party relationship to attract those customers, to engage those customers at a cost much less than FedEx themselves can do so. That's a summary of the PeriShip highlights. And with that, I'm going to turn the speaker back to Scott and Patrick. Thank you.