Good morning, and welcome to Voya Financial's Third Quarter 2022 Earnings Conference Call. At this time, all participants are in a listen only mode. A question-and-answer session will follow the formal presentation. [Operator instruction] Please note this conference is being recorded. I will now turn the conference over to our host, Mike Katz, Executive Vice-President of Finance. Thank you. You may begin.

Thank you, and good morning. Welcome to Voya Financial's third quarter 2022 earnings conference call. We appreciate all of you who have joined us for this call. As a reminder materials for today's call are available on our website at investors.voya.com or via the webcast. Turning to slide two. Some of the comments made during this conference call may contain forward-looking statements within the meaning of federal securities law. I refer you to the slide for more information. We'll also be referring today to certain non-GAAP financial measures, GAAP reconciliations are available in our press release and financial supplement found on our website. Joining me on the call are Rod Martin, our Chairman and Chief Executive Officer; Heather Lavallee, our President and Chief Executive Officer-elect; and Mike Smith, our Chief Financial Officer. After their prepared remarks, we will take your questions. For that Q&A session, we have also invited Vice Chairman and Chief Growth Officer, Charlie, Nelson; as well as the heads of our businesses, specifically Christine Hurtsellers, Investment Management and Rob Grubka, Health Solutions. With that, let's turn to slide three as I turn the call over to Rod.

Good morning. Let's begin on slide four with some key things. We delivered exceptional results during the third quarter, particularly given the challenging macroeconomic environment. We grew adjusted operating EPS excluding notables by approximately 28% year-over-year to $2.19. This strong performance reflects our continued execution of the organic growth, margin and capital components of our EPS growth points. As a result, we now believe we will achieve our original 12% to 17% EPS target for 2022, despite the macroeconomic challenges we've experienced this year. Our confidence in achieving this target is driven by several factors, the diversity of our revenue streams and the markets we serve, including the positive impact of interest rates on our wealth business, the continued decline of COVID related claims, the benefits we have already realized from the Allianz GI transaction including revenue on assets on boarded during the third quarter and the removal of all stranded costs associated with our prior divestitures, which we achieved ahead of schedule. Looking more closely at our performance, this quarter and over the trailing 12 months, all of our businesses achieved organic growth in line with our annual targets. During the third quarter, we generated positive full service net flows of $555 million in Wealth Solutions, contributing to net flows of $1.1 billion over the trailing 12 months. Full service recurring deposits grew 10.4% compared with the prior year period to $13 billion. In health solutions, annualized in force premiums grew 9.7% compared with the prior year period to $2.8 billion. This was driven by growth across all of our product lines including a 22% increase in our voluntary product line. In Investment Management net flows over the last 12 months were nearly $10 billion. And this represents strong organic growth and the initial benefits of our transaction with…

Thank you, Ron. As Ron shared, our execution of the strategy that we shared with you at Investor Day continues to result in strong outcomes across our businesses and exceptional financial results. In addition to organic growth, we continue to demonstrate the successful outcomes of the investments we have made in our business, as well as the additive growth potential of inorganic opportunities that we have been able to pursue. Let's move to slide seven to begin with a new inorganic opportunity that we announced yesterday, the definitive agreement to acquire Benefitfocus. This acquisition is an exciting opportunity to accelerate Voya's strategy in Health and Wealth Solutions, adding broad-based benefits administration capabilities that extend our reach across workplace benefits and savings. At the same time, Benefitfocus presents a strong foundation for our customer-centered growth. Importantly, we were attracted to the significant transformation that Benefitfocus has executed, and we believe that as part of Voya, it will be able to leverage our scale, technology, digital capabilities and operational expertise. This will add further value to Benefitfocus and ultimately, Voya's clients as well. We spent meaningful time with Matt Levin, who joined Benefitfocus as CEO last year and the experienced team that he has assembled. We've been impressed by their exceptional talent, strong capabilities and extensive reach across the Benefits industry. We believe this transaction will expand our ability to deliver innovative solutions for employers and health plans and help improve the financial, physical and emotional well-being of their employees and members. Finally, and just as important, the transaction will be immediately cash accretive relative to buybacks even before future revenue synergies. Turning to slide eight. I'd like to share more about how this transaction supports and accelerates our strategy while also driving revenue growth. At our Investor Day last year, we…

Thank you, Heather. Let's turn to our results on slide 12. In the third quarter we delivered very strong results with adjusted operating earnings of $2.30 per share. This includes three notable items. First, $0.70 of net alternative income below long term expectations;second, $0.37 of favorable DAC unlocking related to our annual assumption review; and third $0.44 of favorable non-cash reserve release in Health Solutions, also driven by our assumption review. Excluding these items, we grew adjusted operating earnings per share by 28% year-over-year to $2.19. Both reflected higher net investment spread revenue and wealth, strong underwriting results in Health and earnings in investment management from the close of the AllianzGI transaction. Third quarter GAAP net income was $193 million. Strong operating earnings were modestly offset by AllianzGI transaction costs, investment losses driven by increases in rates and spreads and modest losses related to businesses we have exited. We are very pleased with our third quarter results, which exemplify how our diverse revenue streams and complementary businesses enable us to effectively navigate through the rapidly changing economic landscape. Moving to slide 13, wealth Solutions delivered strong results for the quarter demonstrating the strength of our diversified business mix and revenue sources. Third quarter adjusted operating earnings were $168 million. This included $70 million of alternative income below our long term expectations and $50 million of favorable DAC unlocking. Adjusted operating earnings excluding notables were higher than the prior year period despite unfavorable equity market. Net revenues ex notables grew over 4% on a trailing 12 month basis. Our spread based revenues benefited from higher interest rates, which more than offset the impact of equity markets on our fee based margin. We expect fourth quarter spread income to be between second and third quarter levels as third quarter favorability in yields…

Thank you. And ladies and gentlemen at this time we will conduct a question-and-answer session. [Operator Instructions] Our first question comes from Suneet Kamath with Jefferies. Please state your question.

Thanks everyone. Good morning Mike it's great working with you, best of luck in the future. I wanted to start with Benefitfocus if you could, just curious what's the sort of earnings baseline we should be thinking about sort of out of-the gate and then if you could talk about any numbers around near term expense synergies as well as opportunities on the revenue side?

Sure Suneet, Heather will take this.

Good morning, Suneet, and thank you so much for the question. And I'll start by saying we couldn't be more excited about the opportunity to bring Benefitfocus' has capabilities into the broad solutions that Voya offers. And before I address your question, I thought it might be helpful just to give a little more of the strategic rationale of why our benefit administration capability is important to Voya. And when you think about the employer clients that we serve at the workplace, we have already offered very broad solution so if you think in the retirement space, we have the record keeping capabilities, we have the user experience the guidance engines and then the breadth of investment solutions that we offer both within our asset management company as well as partner asset management companies. And when you think about our health solutions we've got a breadth of voluntary solutions that we offer for employers to help us protection needs, but we did not have the benefits administration or the front-end user experience and so what this capability does is it allows us to have both that benefits administration capability on the health side to connect with all of the different partners the health providers, the benefit providers while leveraging our myVoyage front end user experience to really connect what has typically been very unconnected. So, I wanted to start with that just to, make sure that we've got a good grounding in the strategic rationale. Now to get to your question specifically around the run-rate, why is this accretive immediately is when you think about Benefitfocus or publicly traded organization you can see that they've got a revenue run rate of about $250 million on an annual basis that's recurring revenue and we're able to take advantage of immediate expense synergies from some corporate expenses you think about the elimination of public company expenses as well as taking advantage of our tax asset and all of this is for any revenue synergies that we see on the horizon and it's before synergies that we see in our ability to help Benefitfocus accelerate their growth plan and improve their margin by leveraging our technology, our digital and our operational experience. So, let me pause and probably through a lot actually let me just see if I answered your question.

You did and that was helpful. I guess. I just want to be clear that we have a good like launching point in terms of the earnings base that we should be assuming again. I hear the 250 revenue and some benefits. I just wonder if we can get a little bit more clarity just so we're all starting at the right point.

Yes, I'll say we're going to come back with more specifics, as you can see Benefitfocus is a public company today and their information is clear. We've included some information in our presentation around their current margin, their current revenue, so expect we're going to come back with you with a bit more specifics on the accretion as we get closer to close.

Okay, that's great. And then I guess for Mike. I think you covered it a little bit in your prepared remarks but it looked like even on a normalized basis a lot of the segment results were quite strong. So I was just hoping you could kind of just walked through, maybe what you think at the segment level is sort of sustainable kind of going forward again. I think you hit on some of this, but just want to make sure. I have all the pieces. Thanks.

Sure. Look, I think let's do them each in turn. We'll start with Wealth side. We -- the strong performance in the quarter was largely driven by investment spread. We gave a sense that fourth quarter, you should see a little bit of a pullback there, all else equal to a level that will be between second and third quarter. And I think that continues to be sustainable, so long as the macro environment continues to support that. Our reinvestment rate is now, and it's hard to believe I'm even saying this, is now substantially higher than our portfolio yield. It's been probably 10 years since that was true. So that should continue to be a good tailwind. Obviously, equity markets will have a role to play in that as well. But I think we've demonstrated consistently year in and year out an ability to manage to a consistent margin and the current margin is very solid. On the Health side, what we saw was, if you take out the noise from that reserve release, still really strong underwriting results. And I think a return to normalcy for the life business or the Group Life block, very good Voluntary results. I think you could see a little pullback on that in the fourth quarter. There's a -- and we've called this out before, there is a normal seasonality that you see in the Voluntary business in the fourth quarter as people are reminded through the enrollment process that they have these benefits. And then Stop Loss continues to be very strong, and we're very pleased with the results across the board. So particularly in the Group Life business, there we've been through a couple of tough quarters. Ex-COVID, we viewed that as noise, and I think this quarter supports that thesis. On Investment Management, continued expense discipline in the face of really adverse market conditions, I think, is the watchword there plus the benefit of the growth that we're going to see from the AllianzGI relationship and the new -- not only investment capabilities, but also new distribution horizons for us to explore. So I think all of that goes to, I think, a very sustainable and I think a very strong picture for Voya going forward.

Thank you and our next question comes from Wilma Burdiss with Raymond James. Please state your question.

Thanks. Hi, good morning. Just following up on Suneet's question, could you help us quantify some of the expense synergies, they seem like they could be pretty material given I think the company has public company costs and other things.

Wilma, this is Heather. I'll take the question. So if you think about it, Benefitfocus is a small-cap company. So we're able to achieve relatively small amount of expense synergies and have an immediate cash accretion. So we'll come back with more specifics. But really, just think about it in terms of small amount of expense synergies, it does have a meaningful impact on the accretion.

Okay. Thank you. Second question, could you please walk us through what we should expect regarding the excess capital position after the deal closes in 1Q. Thank you.

Sure well, I could you just repeat that it was a little garbled. I didn't quite catch it, but it had to do with excess capital.

Yes, if you could just walk us through the expected excess capital position after the deal closes in 1Q '23.

Okay. Well, I'll give you like the things to think about. I don't know that we're going to project what excess capital is going to be in the second quarter of '23 because there's a lot of ground to cover. The way to think about this is the transaction will close in first quarter or is expected to close first quarter '23. We end the third quarter with about $700 million of excess capital. The transaction will consume, call it, $550-ish million of that. But in the meantime, we'll have generated capital from earnings in the fourth quarter and then again in the first quarter. So depending on what we ultimately see in those quarters, you should still, at the end of the first quarter, be in a position where there's meaningful excess capital above and beyond the 375% RBC level. So time will tell. I think -- we continue to feel pretty optimistic about the credit environment over the near term. Longer term, a lot yet to be written. But that's the way to think about it. We're not -- that money that we talked about, the cash to cover the transaction, that's six months off potentially or at least four or five months off.

And Wilma, it's Heather, one more point I would add to it is that you can expect that our strategy around capital deployment and being disciplined with capital is going to remain going into '23, we're going to continue to be good stewards of shareholder capital as we as we always have been and we'll continue that into '23.

Thank you. Our next question comes from Erik Bass with Autonomous Research. Please state your question.

Hi, thank you. And so it looks like Benefitfocus expects relatively flat revenues in 2020 versus 2021. So I was just hoping you could talk about what's been weighing on growth recently and what gives you confidence that this can accelerate going forward.

Hey, good morning Eric, it's Heather again I'm happy to take your question. So first, let me start with what gives us confidence going forward, is Benefitfocus has a new management team but very, very seasoned with a combined over 300 years' experience in the Benefit administration space. And they've got a very clear but achievable path forward to drive revenue growth as well as a clear path around the road map to enhance capability. Now when you look at why have they been largely flat revenues over the past few years, they had some stumbling blocks and that were really not attributed to this new management team, and that's what gives us tremendous confidence as with Matt and with his team. And one of the other items that I would point to is one of the things that both Benefitfocus and Voya are absolutely committed to is an intermediary centric focus. In our business, the brokers, consultants, advisers are the ones that are really making recommendations around ben admin, product placement, retirement, and we're committed to an open architecture and product-agnostic approach in terms of this partnership. So we do feel very, very confident with the achievable plan going forward.

Thank you. And maybe a follow-up is just as you think about the financial benefits over time, is it going to come mostly from growing their revenue base on the existing products? Or is it ultimately also going to be revenue synergies and distribution opportunities for Voya-produced products as well?

Yes. Let me start and I'm going to ask Charlie to add in some commentary around the growth potential. So when we did our valuation of the property of Benefitfocus, we were basing all of that valuation on their current plan, on really just the ability for them to achieve their very reasonable plan that they set out. And it does not contemplate any bit of help that Voya can aid in terms of accelerating their plan from some of the things we talked about of leveraging our scale, our distribution footprint, technology, et cetera. We are excited about the opportunities to drive additional revenue growth going forward, again, not in the accretion. And this is very much around -- I'm going to turn it to Charlie to add some additional thoughts.

Yes. Thanks, Heather. Just want to take half a step back, you've got to look at the ben-admin market. Ben administration is at the core of workplace benefits decisioning and usage. And if you think about what that is driving, the core ben-admin capabilities are about benefits and eligibility, who's eligible as an employer, enrolling people in the various benefits. And as we talked about, we know they typically have about 17 different benefits. So someone's got to get them -- who is eligible, who's enrolled and then billing all the various benefit providers. The benefit -- the core benefit administrative market is a really growing market. It's got a large total addressable market based on a national basis. And then there's ancillary solutions, whether it's benefit guidance and navigation, data insights, claims, analytics or recovery services. So just core within the ben-admin and what Benefitfocus brings is an enriched capability, we're very excited about that. And when you think about our business and revenue synergies, I think as it's been clear in the communication so far, obviously, that our valuation assumes no revenue synergies, but we see tremendous opportunities in the future. And we think those revenue synergies will emerge over time, and it's going to take a little time because we are also very excited about these because of the potential both for Benefitfocus as well as Voya. And let me just give you a couple. Heather mentioned myVoyage, which is our guidance and holistic benefits digital app capability. That's one opportunity to kind of leverage across. What we're doing with HSA and integrated workplace savings, whether it's 401(k), HSA, emergency savings, non-qual, and ability to be able to drive that over time. Now this will take time with benefit decisioning. But going back to the first part of your question around kind of the pipeline and in confidence in '23, you've got to remember, most benefits decisions have been made for '23 as it relates to benefits administration because they're in the middle of benefits enrollment as well as health. So we've got a pretty good line of sight, obviously, into '23, and we really feel good about the future as well, especially when you think about these additional capabilities.

Thanks Charlie. And one final thing before we move to the next question is we've got a long relationship with Benefitfocus, and I might ask Rod to add just his perspective.

Yes, sure. Thanks, Heather. So as we've talked about in the past, the ben-admin space is a variety of companies that we partner with, north of 90 to put a number to and dimensionalize it a little bit. Benefitfocus would be in our top 10 from whether it's a group count perspective or it's a total premium that runs through their platform for us. So they're a firm that we know really well. And as you think about this market and the pace of it, a little bit to the question on revenue and growth opportunity. It takes a few swings to get a team in as Matt has done, leverage the experience they've gotcreate focus, which they've started to do and started to -- we think, turned the corner on the perception and reception they've had in the market. That is having them very much focused on just retraction and protect the book of business that they have. And we see with the green shoots that they're creating to drive that growth as we move forward. But it's a property we've integrated and worked with for north of 10 years and again, have a meaningful book of business with them. We think that gives us really good insight before due diligence, and it's only gotten better as we've gone through that process and have a deeper view into how they're thinking about things and how they're trying to execute better moving forward.

Thank you our next question comes from Ryan Krueger with KBW. Please state your question.

Hi. Thanks, good morning. Could you give some perspective on the AGI-specific flows and how they've trended since the transaction closed?

Christine?

We acquired from AGI actually had positive net cash flows of about $0.5 billion since we closed at the end of July. So again, just a real testimony to a couple of things, just the value and the strength that the investors are delivering for clients and really the strong client relationships that Allianz Global Investors really is bringing to bear. And so just to kind of take a step back, as we talked about a little bit last quarter, I mean really remarkable. We retained 95% of the assets, full regulatory approval. And again, when we were thinking originally in the deal modeling on this, we were much more conservative in terms of what we thought outflows would be. So -- and they're actually inflows. So the point really is. I mean, what makes me excited is we're going on offense with expanding strategies, really leveraging that team much faster than we anticipated, again, just given the strength of the client retention.

Great. Thanks. And related question is just how to think about the lead time to build up the pipeline as you sell products through their new non-US distribution?

Sure. Currently, we're already having some discussions and client opportunities in what we call sort of single managed accounts or SMAs. What we are working on as well is launching a number of UCITS off of their international platform. And so we have a number of strategies in the queue. How to think about that in terms of timing? To get a little bit more granular with you, there are two strategies that we'll be launching off of the new teams that we acquired. So those will be a little faster in terms of getting those launched because they were already in the pipeline for the Voya strategies, that we will be distributing with them. Think of a time frame around mid-2023 to get all this structured together. So how to think about it in terms of the transaction and the deal? We were modeling it and sharing the 6% to 8% EPS accretion, we really weren't counting revenue expansion from Voya Investment Management strategies to be distributed globally. So again, as we're looking at it, we're just extraordinarily excited to have such a great partner in AllianzGI and see really strong momentum in the quarters ahead.

Great. Thank you and good luck, Mike.

Our next question comes from Tom Gallagher with Evercore ISI. Please state your question.

Good morning. Just coming back to Benefitfocus. Just when we sort of step back and look at what's happening here, Heather, you mentioned there's a relatively new management team that came into, I assume, turn it around. You look at the stock chart here, hit a high of 60, got down to mid-single digits. And you have a new management team that's selling the company. It seems -- doesn't -- I wouldn't say it inspires confidence that things are going to really turn around if they're selling here. So just curious, what do you think is going on here? Why are they selling? Is there a much better opportunity that they couldn't have done on their own combining with Voya? And I guess just a follow-up question. Are you going to have to invest in this business at all? Will there be capital contributions you're going to need to make that they couldn't have made on their own? Just a little bit of color for where it was, where it's going and why we think it could actually improve? And also, are they -- are you locking up this new management team to make sure that you get continuity of people staying?

Yes Tom, thank you for the question. Let me break it down a little bit one at a time. So first, starting with the new management team, yes, we would look to lock them up. We think that they bring an important expertise in the space. One of the things to your question around why sell now with a brand-new CEO and a brand-new management team? You think about -- Matt Levin, was brought in. He's got deep expertise in this space, and he not only brought on and built a management team, but he built a management team that he's worked with for a number of years. And so that's one of the aspects that gives us tremendous confidence. When we sat down with him during due diligence, they laid out what we believe is a very clear achievable path and turnaround strategy. And so from the Benefitfocus' Board of Director perspective, I think this is something that created a good opportunity for their Board. We were able to gain unanimous approval from the Benefitfocus Board. As we talked about it, as Rod mentioned, we've had a longer-term relationship with Benefitfocus, and we have a very like-minded strategy on what we believe we can bring together with these businesses and the importance of making sure we keep this in terms of that open architecture product-agnostic approach. And we're going to continue to work with our ben-admin partners as they're going to continue to work with a variety of different voluntary benefit providers. And one of the other components that we took into consideration as we thought about this is, is there any type of execution risk? And it's important to mention that there is no integration here. This is really a lift and shift of a business, really being able to support them. And I think your final question, if I kind of ticked through all of them is, did we contemplate investments? And that is one of the elements that we looked at as part of the due diligence and in the agreed-upon price. There is going to be some steady investment just the way we invest in our businesses to drive growth. Our focus right now is on bringing on the benefit-focus employees and delivering on the promises to the customers and helping them to continue to expand their capabilities and serve their clients very, very effectively. So let me just pause. And I know there are a lot of parts to your question, Tom, and see if I hit it.

Yes. Thanks Heather. I think you got all of them sorry for the multi partner.

That's okay.

Just one quick follow-up. The DTA utilization, does that allow you to accelerate Voya's tax asset or is your tax asset being transferred in the transaction?

No, it's all Voya's, Tom. So that will be the way to think about it. It's -- we have net operating losses, we'll be able to have more income to offset against.

Thank you. Our next question comes from Kenneth Lee with RBC Capital Markets. Please go ahead.

Hi. Good morning, and thanks for taking my question. Wondering if you could just go into more details around the reserve release within the Health Solutions that you saw in the quarter. Thanks.

Ken, this is Mike. Thank you. Yes, it relates to specifically to one block of business. It's the waiver of premium business. And just for those not familiar with the term, participants in Group Life plans, if they go on disability, their premiums are waived until they return to active work. And so we hold the reserve for those individuals. There are a number of assumptions that are part of the reserve calculation that includes a return -- how quickly people return from disability as well as the mortality that they experience while off work and disabled. So we recently completed an experienced study. It's not a particularly large block. It took a while for us to accumulate enough data. And what that showed us was that our previous assumptions for this reserve were meaningfully conservative. And so we updated those assumptions, and the resulting reserve release is what you see now going forward. So we think this is a onetime issue. That's why we call it a notable. I don't think it has any particular large read-through in the ongoing run rate either. It's just a true-up of a reserve that built up over a number of years. And then lastly, just to reiterate, I said this in my remarks just while we were talking about it, this is GAAP only. It is not -- it does not affect our excess capital. Or in other words, it's noncash.

Got you. Very helpful there. And just one follow-up, if I may. You talked about spread-based income within the Wealth Solutions business. But just wondering, at a higher level, how do you think about the potential benefit or sensitivity of Voya's earnings to the rising rates and wider spread environment? Thanks.

Well, it's -- the current environment is, as you've said, a tailwind, right, and should continue to be. We've given, I think, sensitivities to earnings from changes in rates. The experience we've seen thus far, I think has been largely consistent with that experience. There is enhanced sensitivity information in this quarter's appendix where we split out the sensitivity of Wealth from the sensitivity of our Investment Management business. So I think there should be fairly -- depending on where rates go from here, I think there is, I think, a pretty clear understanding of how that's going to affect earnings, at least in the big picture going forward.

And if I can just add one point to that, too. I think the continued revenue diversification that we have, specific to our Wealth benefit -- our Wealth business continues to be a real strength for us. As we've seen the ability to have spread income grow and offset the decline in equity markets while maintaining a disciplined focus on expenses and the diversification of our mix of business, the fact that we're in multiple sectors with different dynamics inside the participant base in terms of combination of equity and more of spread-based products continues to be a strength for us.

Thank you. Our next question comes from Alex Scott with Goldman Sachs. Please state your question.

Hi. First one I had is on Health Solutions. I was hoping maybe you could comment a bit on the Voluntary benefits in disability businesses. Maybe just with the disclosure, it's a little harder to see sort of the underlying mechanics of what's going on there. I mean it appears growth has been pretty strong, and I think the underwriting gains have been coming in better -- significantly better than we expected. So I just wanted to see to what degree you think that can continue and what the competitive environment looks like for pricing at year-end and whether you can kind of continue to get the growth you've been seeing?

Yes. Thanks, Alex. I'll hit the first piece being disability and just remind you and everybody, we reinsure that risk. So there's a little bit of pluses and minus on how the reinsurance agreement works with our partner on that stuff, but it's really immaterial to the numbers that you're seeing there. The big driver is -- you said is the Voluntary, the supplemental health products set. And so third quarter, again, we alluded to this, but third quarter has tended to be a little bit lighter from a claims-activity perspective, then you go through open enrollment, fourth quarter bounces up from third and then a bit of consistency in the first quarter for sure. Second quarter is always when you watch to see how it plays out. But as you do the step back and think about yearly 12 months sort of use of the business, we feel great about the top line growth. We've had tremendous growth there, as we pointed out, north of 20% year-over-year this year. As a whole business, we've been growing close to 10% the last four years. In Voluntary, the supplemental health has been a big driver of that for sure. As we think about performance of it, it's a business where as we've grown as fast as we have over the last few years, that book of business is continuing to mature. At the same point, we're writing new businesses. As we write new business, we've been -- obviously, we see our results, and we know that it's been performing well. So we're doing things, whether it be from a rate-revenue perspective. Or it's just how do we enrich or better utilize the benefits with customers. And so we have talked about this in the past, medical claim integrations. Integration is an area where we want to try to anticipate and do more for the customer before just sitting back and waiting on a claim submission to come in. And so that's an area where we think there's still a lot of upside opportunity to better penetrate our book of business with that service and those capabilities. But again, doing a step back, tremendous growth. We're really confident in the path that we're on, but do expect some upward movement in loss ratio over time. Is the environment competitive? Yes, everybody is talking about this as a space that should grow. Its high deductible health plans have grown in penetration across the market, the need for a consumer perspective to deal with the claims that happen to help them make and think differently and bigger about the decisions from both a savings and a protection perspective. This is a big part of why we think our strategy is so needed right now, not only because Voya is, I think, uniquely positioned to deliver it, but also the customers are ready for a different experience from their benefit providers.

Got it. Thank you. And next question I had is on the Wealth Solutions business. I just wanted to see if you could provide any color on how you're in shaping up and switching activity of different customers. And if you're sort of more of a net beneficiary or if that hurts going into the end of the year? Any kind of color you can give on the pipeline.

Yes. Happy to do so. It's Heather, I'll chime in. So as you saw in the quarter, very strong flows with $555 million brings us to $2 billion of full-service flows year-to-date, recurring deposits right within the wheelhouse. So what's driving it is we do have strong sales, but we have favorable plan and participant retention and a really healthy pipeline. And we're planning to another quarter of positive flows looking into the fourth quarter. So we feel very, very good with the momentum in the Full Service business. And if I turn quickly to recordkeeping, we've talked about in the past that recordkeeping business, we have to take a longer-term horizon because there's much longer lead times. So again, pleased with the $2 billion in flows that we had in the quarter for recordkeeping. But if you look at over the last three years, we've generated $32.4 billion in net flows in recordkeeping. And we have one of the healthiest pipelines we've had in a number of years and significant number of unfunded wins that will fund within '23. So we feel very, very good about commercial momentum across both Full Service and recordkeeping.

Thank you and that's all the time we have for questions today. I'll now hand the floor back to management for closing remarks.

Thank you. I'd like to share a heartfelt thank you to Mike Smith for his significant leadership contributions to Voya during the past 13 years. Mike, we are and I am deeply grateful. For your service to Voya and we wish you and your family the very best. Our success continues to reflect our clear strategy diverse businesses and focus on execution as well as the commitment and dedication of our people. We remain confident in our long term strategy when we'll continue to execute on our organic growth, capital and margin initiatives. We will continue to take purposeful actions to advance our strategy and expand our ability to address the health, wealth, and investment needs of our customers. We look forward to updating you on our progress. Thank you and good day.

Thank you. That concludes today's conference. All parties may disconnect. Have a good day.