Shang-Wen Hsiao
Analyst · Standard Chartered
Okay, the first question I had is the churn. Yes, I think our churn has gone 1% to 1.25%. That's an increase of 0.25%. So that no specific big company [indiscernible]. And when we look at some of the small-sized companies, particularly for Internet company, actually, we didn't have interest. And just say existing customer, normally, they won't have the churn with us, at least, they don't have a fresh quarter to continue their business. So we see some of the Internet-related company, small one, actually, had been -- we're not of the business that creates a churn, and no particular big company actually had let us, like I said, top 20 customers we met unchanged in terms of their churn. And the last question about the competition of the Office 365, and based on Microsoft and 21Vianet, we have our study, the penetration rate of the Microsoft Office 365 in China actually is more than 98%. What that mean? 98% of the user they all use Office application. Yes, after the last years, nothing happened. The Chinese parliament did encourage the state-owned enterprise and the central parliament to use a domestic software. So that's a pace [ph]. And I also want to mention in terms of the population based on our strategy, in China, more than 300 million user they either use the Office 365 or they have an interface with Office 365. Interface means we don't use Office 365 but you will receive the Excel or like a PowerPoint from somebody else. So the population usage is huge. But the only thing is also based on our study, less than 5% of the 300 million people use Microsoft, and actually, they are paying for the license. So for the partnership, one of the main job is try to turn those unpaid customer who are using the software license right now, ask them to pay for it not only for the new edition or new version, but particularly for the old version. For all the [ph] partnership, if fail, [ph] we can probably can do because once you put the Office 365. So all the new version, upgraded new version will be only available on the cloud. But all those office application, once they are in the cloud, nobody can making such copy. So somehow that will prevent the piracy of the Office 365, particularly in the new version on this one. So that's what we're trying to do. But in terms of the compete with the UPS, and right now, at least, based on the customer we signed, and so far, the progress is great. And I also want to mention, signing our customer with us already we see more than 10,000 customers on the Office 365. And that customer could be enterprise and also individual. So when it say sign up, they sign up on the platform, and they are waiting for us to convert them to become a customer. The number of the customer and individual sign up with Office 365 is unbelievable, so it's unbelievable. So we will see. They say at the end of this year, after like 2 to 3 quarter of the running Office applications, we should be able to pick the precise, particularly on the competition size, but all I can say is, so far, so good.