Casey Hoyt
Analyst · Lake Street Capital Markets. Please proceed with your question
Okay. Thank you, Todd. Good morning, everyone and thank you for joining our call today. As customary, I'd like to leave my comments with acknowledgment of our Viemed family and express my deepest gratitude for their passion of our mission. Our people are the foundation of every successful metric within our business and I remain humbled and blessed to be at the helm of this organization. The focus on safety, persistent messaging to our referral sources and commitment to superior patient care has not wavered once with our team, despite working through many challenges posed by this pandemic. This morning I'll focus my comments on how we've experienced an abrupt trend to new patient growth in the last month of the quarter that we believe is signaling we are nearing an end to the pandemic access challenges. We'll also talk about the various investments and product line sectors that are contributing to growth of our core business. Lastly, I'll refresh and update everyone on the current stability of the regulatory landscape and will offer our perspective on how it will contribute to our growth strategy. First, let me provide an update on the core business. January and February of 2021 where some of the toughest months we've experienced in Viemed in many years of our core business. We saw the pandemic peaking in January, February, similar to the peak in April and May of 2020. The impact of this kept patients in their homes, reticent to leave the house to address their health care needs. Most physicians were spending the majority of their practice time treating COVID patients in the hospital and most facilities continue to severely limit access to outside companies. Furthermore, we also literally had to weather the storm, that being the ice storms in the southern region of the country that left many of our patients without power, forcing them back into the hospital to receive care. Despite these major challenges, we still achieved growth in the quarter of 19% over last year's pre-pandemic and pre-ice storm first quarter. We have expanded our coverage area to 45 states and started up 15 new territories by hiring 15 new reps through April. This execution is on pace to hire 60 new reps during the during 2021, which is the goal at the baseline -- which is the goal that this is the baseline to driving our organic growth. We also expanded our Home Sleep Delivered, sleep apnea business into six new areas, which is another new growth initiatives for 2021. The HSD reps are there separate team of reps that specifically focus on home sleep testing, PAP therapy, oxygen and remote patient monitoring. Their call points are typically cardiologists, internists and family physicians. Most of the early success with View, our remote patient monitoring platform has come by way of the HSD reps. We now have approximately 400 patients in the Veru platform utilizing scales, blood pressure cuffs, glucometer, and pulse oximetry devices to monitor these general physiological indicators within these patients. Physicians are actively receiving billable codes from our care team and their offices are billing for the monitoring of these patients. As a result of the RPM offering, our physician referral sources have naturally sent more sleep apnea patients our way. We are optimistic about this new trend and will continue to place more HSD reps around the country to expand both RPM and our Home Sleep Delivered model. We are equally pleased with the other arm of our technology platform Engage, which is currently being deployed nationally to all new patients being placed on ventilation. Our metrics are showing an improvement RT workflows and efficiencies, as well as improved compliance with these patients we serve. As we've mentioned in the past, the engage tablet acts as a hub in the home to connect our RTs to the ventilators. We can now see alarms, leaks and indicators that allow RTs to intervene with care sooner rather than later. Engage also has a telehealth feature allowing the patient and RT have a face-to-face interaction in a safe and efficient manner. We also added a new feature to engage in the first quarter called clinician, which allows the physician to have a portal where they can remotely tap in and have a real-time look at the care delivered to their patients. The sales force is currently being trained on the features of engage and we expect this to be another strong sales feature that will substantially differentiate us from the competition in 2021. Our other new conversation with physicians has been about our behavioral health offering called Viemed Clinical Services. The VCS team has hired and trained licensed clinical social workers in six new areas. Many hospital systems have a strategic focus on helping prepare patients for the end of life, with these conversations being really tough for the physicians to have, our VCS team has proven that we serve as a nice complement for them to carry this conversation forward and give the patient and their family and next level of care. This is going to uniquely differentiate us from the competition. Our behavioral health workers have proven that they can help us retain more patients on vents, contribute to new core business and help drive more hospital partnerships. We are actively recruiting to hire these social workers throughout our 45 state coverage area and through this you had another new offering that will help grow and differentiate our core business for years to come. Perhaps the best news of the quarter, is that the most of the growth was captured in the month of March, our busiest months since COVID-19 for new patients. The spread of the vaccine throughout the country has driven patient security and confidence to see their physician's again. This pent-up demand from the patients needing to address their healthcare concerns has led to facilities opening up their doors to home care clinicians with solutions that help free up hospital beds. For the first time in a year, our core business is showing signs that we will soon be growing at our normal pre-pandemic growth rates. We are encouraged by this new trend, especially since we have so many new offerings to review with physicians and patients in the years ahead. On the acquisition front, we have been exploring multiple data rooms and learning a lot about several companies that could help springboard our patient growth. We are uncovering many synergies that relates to product mix, payor contracts and further to patient diversification. Our strategy is to look for accretive companies that come with strong human resources to help us carry our Viemed initiative forward faster rate. The companies we are evaluating are medium to large sizes and are in areas that we have a geographic coverage gap. Acquisitions have not been part of our strategy in the past, but with the new regulatory stability and our M&A team in place, we will make acquisitions the meaningful part of our expansion in 2021 and beyond. The regulatory landscape has never been more stable since Mike and I founded the business back in 2006. As we have commented on in the past, non-invasive ventilation was eliminated from CMS 2021 to 2024, competitive bidding round in May of last year. Furthermore, CMS presented data that showed many products including oxygen and CPAPS were also not going to realize savings and therefore moved to remove all of our products from this competitive bidding round. Recognizing the advantages of needing more home care suppliers, CMS also created innovative waivers supporting access to more home care, while offering legislative relief from the 2% sequestration. These moves by CMS gives us confidence and reimbursement stability to 2024 and possibly beyond. Todd and I have been highly active in creating awareness about the regulatory landscape to our investors, to help better explain why we think the stage is set for exponential growth. To help provide further detail on our capital market strategy, operational initiatives and a further review of the financials, I'll turn the call over to our Chief Operating Officer, Todd Zehnder. Todd?