John Kunz
Analyst · Thompson Research. Please go ahead.
Yeah, good morning, Kathryn. Thank you. You know, going through some of the numbers I just talked about, and breaking those down even further, and, you know, at a high level, yes, we did reduce guaranteed hours in our in our non union footprint here in the Texas market. We implemented that early on in April. And I would tell you, you know, we've talked in the past about, you know, how that guaranteed hours was more in-line with our ability to attract consistent labor and you know, we talked about those pressures in the first quarter call, also in the fourth quarter of last year. You know, one of the things we have seen is those pressures on the labor lifted dramatically during this time. Our driver turnover is really a lot better during this time, but from a cost perspective, when we talked about our delivery labor costs being down 14% sequentially, again, I think there's a lot of that that has to do with our predictability, our managing of those driver labor hours. Now, does this traffic help that? It does. And I would say the most impacted markets on the congestion is definitely New York and San Francisco, but at the same time, you know, I've had comments as well, you know, those markets are never going to do this or never going to do that, but you're not going to be able to sustain those kind of efficiencies. I guess my only argument would be, you know, you can't argue that both ways. If they're never going to build another office building in New York then there's not going to be traffic back, if they are going to build those office buildings and there will be traffic back. One way or the other, I can either sustain in for a long time, and the market may shift, and like I've said, we've have the ability to pivot whether that's infrastructure, whether that's commercial, whether that's residential, whatever concrete demand is, we don't make the demand, but we will meet the demand, and you know, the – I think the most positive thing I've taken from these results is our ability of our managers to adapt to predicting what that labor needs are going to be, and really managing down to the daily needs of our labor. And so in a variable cost model, you know, we took cost off. Are some of those costs going to come back? You know, it just depends. There's a lot of factors out there that influence that, but I'm extremely pleased in where we're at. And I'm extremely pleased in our ability to continue to drive the margins that we delivered.