Holger Blankenstein
Analyst · Evercore ISI
Thank you, Enrique. During the ramping up process of the third quarter, we achieved the following top line figures. TRASM for the third quarter was MXN 1.03, with a year-over-year decrease of 32%. July and August were months of ramp-up and capacity remained stable through September, allowing a focus on TRASM. September TRASM was only minus 7% versus 2019.
Total ancillary revenues per passenger reached a record MXN 614 for the quarter, an increase of 14% year-over-year. Non-ticket revenue now accounts for 45% of total operating revenue, driven by the resiliency of air ancillaries such as the new combo fares. The total ancillary revenue line increased 300% versus the second quarter of 2020 and decreased 30% year-over-year due to the reductions in capacity.
In terms of operational reliability, on-time performance was 93% for the third quarter. Volaris capacity recovery increased throughout the quarter. July and August were months of ramp-up, and capacity remained stable through September. In the third quarter 2020, the ramp-up started in the domestic market, followed by the U.S. market shortly thereafter.
In total, Volaris operated 85% of domestic ASMs versus the same period in 2019. In the international market, Volaris operated 54% of ASMs versus the same period in 2019. For the fourth quarter, we expect a faster international ramp-up due to the Central American operations restart and a higher transborder capacity.
The capacity growth had a positive impact on sales. And as a result, improved marginal contribution, cash and EBIT. Sales continue to show a weekly increase in both base fare and ancillaries with non-ticket revenues now higher than last year. Cash inflows are now covering the normal outflows associated with operations prior to repayment of supplier concessions granted earlier in the year.
The majority of sales are still relatively shorter term than in 2019. But compared to our last update, booking windows have lengthened, and we have been successful in stimulating advanced sales to build load factors.
As of today, Volaris has more than 300 daily operations in 44 domestic and 20 international airports. Since the start of the COVID crisis, we have launched for sale 6 new domestic routes, from Mexico City to Villahermosa, Ciudad del Carmen, Torreon, Tampico and Campeche and from Cancun to Oaxaca. Also, we launched 7 new international routes from Mexico City to Fresno; Houston; Ontario, California; San Jose, California; Sacramento and Dallas and from Morelia to Chicago O'Hare.
Last Friday, we announced the relaunch of our Central American operations to begin the 23rd of November. Our efforts to have the best technologies for sales and customer service in digital channels keep paying off. We have the #1 airline app in Android and iOS in Mexico. And it was consistently ranked during the last quarter as the #1 travel app in Android, outperforming apps such as Uber and, of course, all bus companies.
Additionally, we recently launched progressive web app, which has proven an ideal tool to navigate more quickly and more reliably, even on slow networks and all the devices. This has helped us to continue to attract and drive sales in our bus switching segment. The upgrade to the latest Navitaire reservation platform, together with our new volaris.com, which was developed in an exclusive partnership program with Google, has created a better experience for our customers with faster page load times and have allowed us to bounce back from low conversion rate during the pandemic to almost a double-digit percentage during the last quarter.
We have integrated our chatbot into WhatsApp messaging app, allowing us to offer customer service on the most important messaging platform in Mexico and Central America and the #2 messaging platform in the U.S. This has resulted in cost reductions for our traditional call center while delivering better service for clients.
As an example of this, when Hurricane Delta arrived in Cancun 3 weeks ago, we were able to automate services through these channels, offering immediate answers without overloading the call center. Volaris is focused on returning to profitability in the near term and is executing multiple strategies to deliver this.
In the fourth quarter, we expect to operate approximately 90% of capacity as measured in ASMs compared to the previous year. Volaris is closing the gap between RPMs and ASMs, resulting in a positive trend in load factors to the end of the year.
October passenger booking curves show further strengthening into the fourth quarter. All third-party forecasting scenarios show a slow global recovery for aviation. However, the Mexican domestic market and the U.S.-Mexico VFR are recovering much faster than international traffic generally.
Volaris expects to recover 2019 passenger levels by the first half of 2021, 3 years ahead of IATA's expected market recovery for Mexico. Our forecast is based on Volaris point-to-point network, which offers the connectivity that customers are looking for.
Connecting traffic is even slower to recover as consumers prefer direct flights. The VFR leisure segments were the first to start to recover. And the market for corporate business traffic remains challenging.
The VFR customer is Volaris' core segment with the highest demand for traveling at low base fares. They simply need an inexpensive ticket to get to their friends and family.
The bus market remains our key driver for growth. Our fares in the bus segment over 6 hours are still lower than the bus fares in most cases. Year-to-date, 40% of our total routes are exclusive and only compete against the buses.
As a result of the current pandemic, the Mexican aviation industry expects to see a reduction of 107 aircraft for the 2 main competitors, which represents approximately 1/3 of the narrow-body fleet in the market and is equivalent to 86 Volaris A320 aircraft.
Remittances to Mexico have stayed strong during the COVID-19 pandemic supporting our VFR traffic consumer dynamics. During August 2020, remittances rose to a new 12-month record. These factors have already resulted in a strong domestic market position for Volaris.
Before the pandemic, Volaris' domestic market share was around 30%. Whereas in September, it had grown to approximately 45%. Volaris' international market share was 8% prepandemic. Whereas in September, it had grown to approximately 19%.
While Volaris does not consider market share to be a driver for our business, it is still a validation of the strength of our ultra-low-cost business model penetration in the middle of the crisis.
Now I would like to turn the call over to our Chief Financial Officer, Jaime Pous, to discuss our financial performance for the quarter.