Alan Masarek
Analyst · Craig-Hallum. Your line is now open
Thank you, Hunter. Good morning, everyone. Thank you for joining us. It’s an incredibly exciting time at Vonage, and I’m thrilled to be with you to discuss our first quarter results and our definitive agreement to acquire Nexmo, a global leader in cloud communications within the Communications Platform as a Service or CPaaS segment. First, some quick highlights in the quarter. The Q1 results reflect the ongoing execution of our growth strategy in Vonage Business and our continued progress releasing the inherent profitability of consumer services. We had a strong Q1. We generated consolidated revenues of $227 million, a $7 million year-over-year increase. We delivered adjusted EBITDA of $42 million, our best performance in five years. And we grew Vonage Business revenues to $74 million, a 76% year-over-year increase. I will dive into these quarterly results in more detail later, but first, I will explain why our Nexmo acquisition so incredibly compelling. With Nexmo, we are now even better positioned to be the leader in cloud communications. With Nexmo, we are among the largest cloud communication companies in the world, as measured by revenues. With Nexmo we’ve combined the best of UCaaS, Unified Communications as a Service, with the best of CPaaS, Communications Platform as a Service, to deliver the most complete product offering in a massive addressable market. And with Nexmo, we have a huge global cloud communications footprint across the two most dominant modes of communication today, voice and text messaging. Cloud communications includes UCaaS where Vonage is already the world’s second largest independent provider, and CPaaS where Nexmo is also already the world’s second largest provider. UCaaS and CPaaS are highly complementary. And in fact, the combination of the two, we believe will become the minimum table stakes a provider will need in order to serve a business’ communication needs. Remember, UCaaS focuses on a business’ employees by unifying a company’s communications and moving it to the cloud. CPaaS enables businesses to better serve their customers by embedding communications into app’s, websites, and business processes. Companies need both. When I joined as CEO less than two years ago, we articulated a vision to transform Vonage into the clear leader in cloud communications. We set out a strategy to build this leadership position by leveraging our voice network infrastructure, our highly aware brand, and our strong cash flows from consumer services. From the outset, we wanted to build solutions to serve the full range of business customers, from small business all the way up to large enterprises. We executed on our strategy by acquiring five best in class UCaaS companies that we have now distilled down two distinct product families, Vonage Essentials and Vonage Premier. We now offer a fully rounded out product portfolio for the UCaaS sector and our integration and fast follow-on growth of these acquisitions has made us the world’s second largest UCaaS company. And now with the addition of Nexmo, we have the most comprehensive product offering in the global cloud communications market. The marriage of the two, particularly at the scale this deal provides is unprecedented in our industry. It leap frogs us past the competition and uniquely positions Vonage to accelerate share within the massive cloud communications market. Now, let me highlight more details about Nexmo and how our two businesses specifically complement one another. As I often say to my team, I like acquisitions where one plus one equals 11. The Nexmo deal certainly fulfills this equation and here’s why. First, Nexmo’s strength in messaging for international customers compliments Vonage’s strength in voice, both domestically and internationally. Nexmo has the largest global network of interconnected carriers, 650 in total, that deliver the best API-based SMS messaging and chat solution in the world. Vonage’s high quality and low cost voice networks and our favorable carrier termination contracts worldwide can enhance Nexmo’s voice offerings to the highest quality of service among any CPaaS provider. Secondly, about two-thirds of Nexmo’s revenues are generated outside the U.S. and Nexmo maintains international offices in London and Hong Kong and Singapore, each of which help to pave the path for us to expand globally. Third, Nexmo is led by software developers and is a software developer-rich organization. Headquartered in San Francisco, they bring great product and engineering talent and a forward-thinking mind-set with particular expertise in software APIs into the broader Vonage organization. Finally, Nexmo has proven itself capable of remarkable revenue growth, which we expect to continue. For 2016, we expect Nexmo to grow well over 40% organically. Nexmo’s APIs are called 5 billion times annually or 15 million times a day and growing. Nexmo has 114,000 registered developers, and that number is also growing. These developers leverage Nexmo’s APIs and global network to build smarter, more agile communication including contextual, real-time communications that enhance the ability of Nexmo’s customers to serve their own customers. And Nexmo’s solutions are sticky. Nexmo’s Tier-1 customer retention is 99.9%. And they enjoy leading market share in virtually all the world’s principal including We Chat, Viber and more. The timing for this acquisition is ideal because the CPaaS segment within cloud communications is growing explosively. IDC expects CPaaS to grow to an $8 billion market by 2018. This phenomenal growth is being driven by new economy companies such as Uber, Alibaba and Snapchat and traditional companies like KLM Airlines and Daimler, each of which are important Nexmo customers. Nexmo was founded in 2011, by Tony Jamous, CEO, who is on the call and Eric Nadalin, CTO. And we are excited to have both of them and Nexmo’s entire 165 person team joining us. Tony’s new title will become President of Nexmo, a Vonage Company. Tony will report directly to me and we will maintain Nexmo as a standalone business unit. Our operating mantra will be to encourage Nexmo to grow fast and continue to spread its wings. Let me now turn to how Nexmo specifically accelerates Vonage’s market leadership. Nexmo’s product suite will enhance Vonage’s overall cloud communications products and accelerate our ability to deepen our strategic relationships with enterprise customers. Nexmo also brings more than 350 tech savvy enterprise customers each of which can be revenue opportunity for Vonage. And Nexmo provides a platform and entry point as we expand the Vonage brand globally and sell our services in EMEA, Asia Pac and other global geographies. Over time we will offer Nexmo’s solutions to Vonage’s 70,000 business customers to enable them to enhance their customer communications to make their businesses more productive and more profitable. So to summarize, this deal is a game changer. One plus one, in fact, equals 11. The marriage of UCaaS and CPaaS is the future and we are leading that future. Now, let’s move on to a more detailed discussion of our first quarter results. As I said, revenues were $227 million, a 3% year-over-year increase. It was driven by strong performance in Vonage Business, delivering a 76% year-over-year growth. Vonage Business bookings continue to be strong. First quarter bookings were in line with our record levels in Q4 of 2015, and our enterprise pipeline is at unprecedented levels and we now define enterprise as customers with at least $1 million in annual recurring revenue. As I have said before, Vonage has been deeply entrenched in enterprise for a long time. Vonage has had many enterprise customers for multiple years including WeWork with whom we recently added several international locations in London, Montreal and Berlin. Our enterprise pipeline is rich and continues to grow significantly, including several new opportunities for which we have signed sales orders for initial deployments at the following. First, a global professional services brand with more than 20,000 seats across more than 450 locations. A global non-profit organization with more than 15,000 seats across 2,000 locations. A retail firm with more than 6,000 seats across 1,100 locations and a 300 location deployment of SmartLAN at one of our existing enterprise accounts. We think the enormous increase in enterprise activity is the result of two key factors. First, large enterprises are rapidly adopting cloud solutions, and second, Vonage Premier is a differentiated offering that includes high quality voice with QOS guarantees over our proprietary nationwide MPLS network, as well as voice services over the customer’s existing broadband networks with our award winning SmartLAN technology. In fact, the ability to provide QOS, Quality of Service, is a critical requirement to even participate in most of our enterprise RFPs. Another critical differentiator is our proprietary provisioning platform named Zeus that provides an unparalleled customer on boarding and provisioning experience as well as our ability to integrate our voice services with CRM and productivity platforms. More broadly in business, we hit our budgeted bookings in the first quarter. And while we expanded our field sales force, entering Q2 we had fewer salespeople on the street than planned, because we expanded sales offices more slowly than forecasted, and we eliminated under performing field and channel positions in order to increase sales productivity. While we intend to continue to expand aggressively into new cities, most of this expansion will occur in the second half of the year, which will create a small gap related to budgeted bookings. While business revenues will increase sequentially through the year, these staffing dynamics will modestly slow end year growth. That said, to summarize the Vonage Business had a great Q1. Bookings were strong. Revenue growth was in line with expectations, and our enterprise pipeline has never been better and we continue to invest to accelerate growth. Now, let me turn to consumer services where we are very proud of the value we have created by increasing the profitability and the cash generation of consumer services. We generated $42 million in consolidated EBITDA, all of which came from consumer. Since 2013, which is our last full year as a consumer only company. Our operating margin in consumer has more than doubled, from the low teens percent in 2013, to the high 20s this year. We optimized our consumer marketing spend eliminating $7 million sequentially in Q1. And as I have mentioned in earlier calls we eliminated $100 million over 2015. Consumer services account churn for the quarter was 2.2%, our best first quarter churn in 10 years. This performance reflects the stability of our customers that have been with us for more than two years, which now stands at 74%. As Dave will discuss, consistent with our growth strategy and business in our purposeful investment in that area, we forecast that consumer revenues will continue to decline in a low teens percentage each year, as we continue to manage acquisition costs aggressively. Let me close by saying we are in the middle of a profound transformation in communications as new technologies emerge to enable richer ways for businesses to community. In this transformation, there will be the disruptor’s and the disrupted. Vonage is incredibly well positioned to be the disruptor in this new era of cloud communications. In fact, we are best positioned to be the clear leader in cloud communications. In less than three years, we have assembled a platform of the finest UcaaS and CPaaS company’s leading cloud communications. These companies represent a set of strategic, technical and human resource assets that deliver the broadest services offering in our industry. We will lead where technology is headed not where it is or has been. And while much work remains ahead, our best days are clearly ahead of us. Thank you for your time this morning and my thanks to Tony for both participating on the call, and entrusting Nexmo to become part of Vonage. Our collective future is incredibly bright. And now I will turn the call over to Dave to discuss the Nexmo transaction and our financials in more detail.