Alan Masarek
Analyst · Craig-Hallum. Your line is open
Thanks Hunter. Good morning everyone and thanks for joining us. It’s hard to believe it’s been just one year since I joined Vonage as CEO. Actually, tomorrow is one year anniversary. In just that one year we’ve made extraordinary progress executing on our strategic plan to aggressively grow revenue in Vonage business and to release the inherent profitability in consumer services. Our results for the third quarter and year-to-date reflect the strong progress and the conviction in our strategy. We’ve now grown consolidated revenues for three consecutive quarters, led by the aggressive growth of Vonage business revenues. Our organic growth rate in Q3 for Vonage business was 36% excluding iCore, which we owned only for the last four weeks of the quarter. Vonage business revenues are expected to comprise more than 30% of total revenues in the fourth quarter of 2015 compared to 11% in the year ago quarter and virtually zero just two years ago. In the disciplined operational and financial actions we’ve taken to optimize consumer services are yielding very strong results. Consolidated EBITDA increased 24% year-to-date versus last year. Churn in consumer services decreased to 2.3% from 2.6% in the year ago quarter, and the strong cash flow from consumer services continues to support our investment in growth in the rapidly expanding UCaaS for business sector. On last quarter’s call I discussed the foundation building we undertook at Vonage business to build a scalable, efficient organization capable of supporting continued rapid organic growth and to successfully absorb future acquisitions. This includes functionalizing the overall organization to operate more efficiently, reduce redundancies, improve collaboration across teams and execute new initiatives more quickly. We also discussed the creation of our two product families, Vonage Essentials based on our proprietary call processing platform that is purpose built for the SMB market and Vonage Premier based on Broad Soft’s called processing platform which serves larger customers from the mid market up through large enterprises. This broad product suite enables us to deliver the right communication services to the right customer with a value proposition that is simply better, the key word is better. And in the third quarter we broadly launched our business of better campaign to further establish Vonage as the leading business services brand. This campaign is positioning us a technology leader that delivers innovative unified communication services and as a market leader serving the full range of businesses and enterprises. Given the great strides we’ve made in Vonage business, it was particularly rewarding that our rapid growth and progress in UCaaS sector was recognized by multiple industry analyst firms this quarter. Gartner named Vonage a visionary in its 2015 Magic Quadrant, a particularly impressive achievement given that this was Vonage’s inaugural appearance in a Magic Quadrant. Vonage was also awarded Frost & Sullivan’s 2015 Growth Excellence Leadership Award for hosted IP and Unified Communications and collaboration services. Vonage scored the highest among all providers ranked by Frost & Sullivan. And based on Frost & Sullivan’s market share analysis, Vonage is now the second largest UCaaS provider in North America among all UCaaS participants, including the peer [ph] plays and the large telcos and cable companies. And remember, we had zero market shares less than 24 months ago. We’ve also made great progress over the last year reinvigorating the company’s culture with a focus on relentless innovation and a commitment to allow [ph] our customers. We are making the right investments in our people and we brought in additional exceptional talent and product, marketing and business execution. A renewed spirit is permeating throughout the organization. We are proud of our employees and how they have embraced sweeping changes throughout our company. With that as a backdrop, let’s move onto our third quarter results and strategic actions in more detail beginning with Vonage business. Vonage business revenue for the third quarter was $57 million representing 134% year-over-year revenue growth on a GAAP basis. As we discussed last quarter, integration of our recent acquisitions continues to be a key priority and I am very encouraged by our progress. We are intently focussed on operational clarity and efficiency throughout Vonage business by moving the common systems, network platforms and product catalogs, while fully leveraging the Vonage brand and creating a one Vonage culture. On August 31, we closed on the acquisition of iCore Networks. The additions of iCore to Vonage business solidifies our already strong position in the mid market and enterprise segments and enhances our ability to folk [ph] serve the full spectrum of the UCaaS market. iCore is also a compelling strategic fit for three key reasons. First, iCore leverages the same BroadSoft core processing platform with which we have deep experience and iCore was among the largest private BroadSoft service providers in our industry. Second, iCore expands our field sales force particularly on the East coast. We now have a large national sales footprint and the right balance of channel and field sales as well as a national accounts team focussed on large enterprises. This sales organization nearly 200 people strong enables us to effectively reach and serve the rapidly growing up market UCaaS segments. And third, iCore expands the Vonage product suite in important ways. We can now offer a comprehensive Microsoft Skype for Business Solution by integrating our cloud voice services into an existing Microsoft on-premise solution or hosting a complete Skype for Business Solution in the Vonage Cloud. We can also increase valet share with new customers as well as our existing customer base of more than 60,000 businesses by offering complimentary cloud services such as infrastructure as a service and virtual desktop. We now have the largest multi channel distribution platform in our industry to serve the full range of business customers. In addition to the nearly 200% channel and field sales team mentioned earlier we now have another -- we have another 150 inside sales professionals selling to FMBs. During the quarter, these teams added more than 8,500 new business customers, that’s new logos. For many of our FMBs more than 30% of Vonage business revenues are from business customers with greater than 50 seats and we expect this percentage to increase again here in Q4 as we get benefit from a full quarter of iCore. As you might recall in announcement with the iCore 60% of its revenues come from customers with a 100 seats or greater. For these larger customers what really differentiates Vonage is the combination of our sales force and technology platform with our product and service delivery organizations to provide an unparalleled communications solutions which we branded as Vonage Premier. Vonage Premier is purpose built for the up rise of the market, providing a complete set of enhanced voice, data and video services delivered over our nationwide 20 POP MPLS network. Customers value our proprietary provisioning and feature management tools named Zeus [ph] which enables the rapid deployment of solutions directly by Vonage and our channel partners or directly by our customers. And rounding out our solutions, we use our gUnify middle ware layer to integrate communications with the core SaaS based business applications that companies use as part of their everyday work flow such as Google for Work, Salesforces, Zendesk and others. Bringing all of these capabilities together is our robust, service delivery team comprised of more than 80 team members specializing in project management, voice and data provisioning and line of reporting. This team is intensely focussed on providing an outstanding customer experience and is rapidly becoming a critical competitive differentiator. In fact, Gartner noted account management and customer support as two of Vonage’s strength in its recent Magic Quadrant report. We believe the ability to effectively meet the needs of mid market and enterprise customers with a [Indiscernible] solution while delivering a forward [ph] installed experience is critical to building customer loyalty and winning at the higher end of the market. Remember, our goal is for our value proposition to simply be better. We are using our company scale and focus to assemble the product, technology, network and service delivery personnel and infrastructure to just be better. And very importantly, our opportunity to be better is structural, because others will struggle to match our value proposition because they are either much smaller, unprofitable, underfunded or many instances simply unfocussed because UCaaS offerings are not their highest strategic priority. Rest assured, UCaaS is our highest strategic priority. Let me now move on to consumer services. Within consumer we continue to see the benefit of our focus on improving the quality of customers we acquire, lowering our acquisition cost and driving increasing profitability. One element of this effort is the launching of a grab and go [ph] merchandising strategy and retail that further reduces our use of face to face assisted selling. This revised approach has resulted in improved placement and expanded locations with our key retailers. We are also better leveraging the power of the Vonage brand. We are eliminating the basic top brand and product. Actually the basis top product is being flushed through retail channels now and it should be completely gone by the end of the year. In addition to benefits derived from this new retail strategy, our continued shift of spending to more efficient acquisition channels like direct respond television and digital has resulted in improved marketing efficiency again this quarter. Overall, we reduced sales and marketing spending in consumer services by another $4 million sequentially. Over the last four quarters we’ve reduced sales and marketing in consumer services by $29 million. And despite these enormous cuts in marketing spend Vonage branded gross line additions or GLAs remained essentially flat over the last four quarters. As a result, our customer acquisition cost per GLA was 27% lower in Q3 of 2015 than it was in Q3 of 2014. And with churn at 2.3% versus 2.6% we’ve increased customer life by five months or close to another $100 in service margins. This means we are spending much less to add customers with longer lives and greater life time values. These results reinforce our conviction that we can continue to generate excellent cash flows from consumer services for many years and importantly these cash flows will continue well beyond the time we begin to generate substantial profitability from Vonage business. Today, we serve almost 2 million residential customers from which we generate all of Vonage’s cash flow. This cash flow is a key competitive differentiator particularly against our private and public peer play competitors. To summarize, Q3 was another great quarter, highlighted by strong performance, further foundation building at Vonage business, the closing of the iCore acquisition and continued focus on profitability and consumer services on almost any measure we are executing well against our strategic priorities and we have a terrific set of critical core assets. These include our stellar brand, larger revenue base; company scale and balance sheet strength as compared to other peer [ph] play UCaaS providers. Our leadership position in Unified Communication sector where we are ideally if not uniquely positioned to serve all segments of the markets. Our talented management team which has the right experience to lead Vonage forward in its next stage of growth and finally, a culture that is being reshaped emphasize innovation, accountability and a core focus on vowing the customer. We are really pleased with our results and progress to date, but we have very high aspirations, so there is much more work to do. I look forward to updating you again next quarter on our continued progress. Thanks for your support and I’ll now turn the call over to Dave to review our financial results in more detail.