Steve Weisz
Analyst · Jared Shojaian with Wolfe Research. Please proceed with your question
Thank, Neal. Good morning everyone and thank you for joining our fourth quarter earnings call. 2019 was certainly a year of change for our organization from harmonizing sales practices across the business to implementing new human resource and accounting and financial systems we accomplished our. It certainly wasn't easy and as you might expect, when integrating two companies of similar sizes, everything didn't go exactly as planned.But looking at our full year results, with contract sales increasing roughly 6.5% to $1.5 billion, total company VPG expanding by 3% and adjusted EBITDA growing 14%. I couldn't be more satisfied with how the year came together. We ended the year on a high note as well, growing contract sales by 10% in the fourth quarter, driven by a 9% improvement in VPG and delivering 15% adjusted EBITDA growth, once again, illustrating the strength of our business model.So, let's discuss how we achieve these results and our plans going forward starting with our vacation ownership business. As we've discussed with you in the past, we spent a large portion of 2019, making changes in our sales and marketing programs and operations to capitalize on the long-term opportunities we envisioned when we acquired ILG, and I believe we started to hit our stride. As I mentioned, we've delivered 10% contract sales growth in the fourth quarter, which is right in line with what we said we would do back in November.Looking at the components of that growth, we drove a 7% increase in sales at Legacy in MVW with North America VPG improving to $3,727, with first time buyers representing a larger mix of our tours and nearly a third of our sales. And sales growth at Legacy-ILG accelerated again, growing 16% of the quarter, with VPG improving double digits as we made further progress narrowing the gap with Legacy-MVW.Our tour package pipeline was also very strong in the fourth quarter, growing 13% year-over-year, giving us a good start for 2020. While we made good progress in capturing some of our revenue synergies from the acquisition, I believe we still have opportunities ahead of us. For example, while VPG Legacy-LG expanded in the low double digits in the second half of 2019, it was still more than 15% lower than the Legacy-MVW North America for the full year. I believe we have further opportunity to close the gap and we'll continue leveraging best practices across all of our brands to drive sales.We made good progress driving encore trial packages at Legacy-ILG in 2019, one of our higher VPG channels, increasing package sales thereby more than 30% last year. Yet with encore penetration still below that of Legacy-MVW, we continue to have opportunity to drive more profitable tours through this channel. While we've made good progress improving the tour quality at Legacy-ILG, we can still further optimize our channel mix as well as continue to increase the income qualifications of those we tour, and we also kicked off some exciting new sales and marketing initiatives toward the end of last year, geared towards improving first time buyer VPGs and the results have been very encouraging. We look forward to continuing those efforts for all of 2020.We're also working hard to develop new resource for our owners to enjoy while adding new flags on the map to grow sales. Following our announcement late last year of our attention to open Marriott Vacation Club property in Costa Rica, just last week, we announced our plans to develop a Marriott-branded resorts in Waikiki. Waikiki hosts almost 6 million visitors annually and is a highly sought after destination by our owners. Once constructed, the new 110 unit resort will include a mix of studio and one bedroom units and offer rooftop amenities such as a pool, bar and fitness center and as a short walk to the beach.The resort will also include a 10,000 square foot sales center, which we expect to open in mid 2022. Consistent with our strategy, we anticipate developing the property in a capital-efficient manner with a phase takedown over time after the resort opens, allowing us to begin sales before acquiring the inventory. I'm also excited to announce that we've recently finalized a long-term license agreement with Hyatt.Hyatt is a great brand with 22 million members and it's World of Hyatt Loyalty program that we think offers tremendous growth opportunities for the Hyatt Residence Club. We've already identified a number of key locations that we think make sense to add a new Hyatt vacation ownership resort and I look forward to sharing more with you in the future as our plans come together.Moving to our Exchange & Third-Party segment, Interval International membership declined 2% sequentially from the third quarter, while average revenue per member increased 3% year-over-year. Interval recently joined our vacation ownership brands and offering an online booking platform powered by PlacePass. This new feature offers over 250,000 activities and experiences in more than 800 destinations around the world that can be booked digitally at the lowest price offer online. This will provide Interval members additional value for their membership fees.Looking ahead, I continue to be excited about the opportunity to transform all of our businesses utilizing new digital tools to deliver an even more connected guest experience. 2019 was an important year for our company, as we made progress developing and delivering digital offerings. We showed early success in our Vacation Ownership business, growing online points transactions by 23% last year, enabling our owners to transact with us more easily, when and where they wanted while reducing our operating costs along the way.We also expanded our agreement with SalesForce late last year and are currently implementing new digital tools, which will allow us to better automate our digital marketing campaigns. In addition, we also expanded our WiFi digital on-site program to more resorts last year, ending the year with this program at 35 locations. Since this program launched early last year, we have been able to deliver thousands of tours at a lower cost than some of our more traditional channels.This year, we plan to deliver additional value-added features in areas of owner self-servicing and on-boarding as well as on-property experience and in education. These will include improved online points reservation capabilities and greater digital offerings for our onsite activities management and our Interval International business also continue to build upon its digital and mobile first strategies last year as well.In 2019, more than 50% of all Interval confirmations were booked online, downloads of Interval's app increased over 175%, and transactional revenue on the app, more than doubled. This year, we'll see the introduction of more consumer-facing digital tools and capabilities across all of our businesses including a new Marriott Vacation club mobile app, providing benefits throughout the customer journey. I'm looking forward to sharing our successes with you as the year progresses.Moving to synergies, we made excellent progress last year enabling us to increase our synergy production compared to our estimate at the beginning of the year. We achieved roughly $65 million of run rate savings by the end of 2019, and we expect to achieve at least $95 million by the end of 2020. This puts us well on our way towards achieving at least $125 million in run rate savings by the end of 2021. While these operating efficiencies are very important, we continue to view the transaction as a way to fundamentally transform how we do business from repositioning our product offerings to modernizing systems, to employing new technologies in exciting ways.For example, we've already started employing intelligent automation to handle some of our more manual and repetitive tasks, and we're utilizing advanced analytics to drive higher yielding tours. I believe we have numerous opportunities to use technology to lower costs and drive efficiencies in our business and I look forward to discussing many of these with you on future calls.Before moving to guidance, I wanted to address the coronavirus. The safety of our owners, visitors and associates is always paramount and we have initiated precautionary measures to address this risk. To put things in perspective, Asia-Pacific is a relatively small region for us and Chinese residents represented only about 1% of our global contract sales last year.In Asia-Pacific, we have seen as small percentage of our owners rescheduling their trips this year and we've had a relatively small number of preview package customers cancel their upcoming arrival with 97% of those customers indicating that they are only postponing their visits. In addition, cancellations from upcoming rental guests have been minimal thus far given our limited exposure to the region. The overall numbers at this point aren't material to our results.Now let's turn to our full year outlook. As you saw on our press release that we issued yesterday, we expect your grow contract sales by 7% to 11% this year. Full-year adjusted EBITDA is anticipated to grow between 8% and 13%, and adjusted earnings per share growing 15% to 24%. Adjusted free cash flow is expected to be between $425 million to $500 million this year, bringing our two year full-year free cash flow generation to more than $900 million at the midpoint of the range.Our uses of free cash flow remain the same. First, we will focus on organic growth in our existing businesses. Second, we will look for strategic acquisitions and investments that can accelerate our growth and provide an attractive return. After that, we anticipate any remaining free cash flow will be a return to shareholders in the form of dividends and share repurchases. In summary, we ended the year on a very positive note and look to build on that momentum in 2020.And with that, let me hand the call over to John.