Steve Weisz
Analyst · SunTrust Robinson Humphrey. Please proceed with your question
Thanks, Jeff. Good morning, everyone, and thank you for joining our third quarter earnings call. This morning, I will discuss our third quarter performance as well as our contract sales growth for the remainder of this year. I will then turn the call over to John to provide a more detailed look at our third quarter results as well as our outlook for the fourth quarter before we open the call to your questions. But first let me take a moment to address Hurricane Matthew, which has taken a heavy toll on the southeastern coast of the United States. My heart goes out to the victims of this powerful storm, and we are hopeful that its impact will subside as soon as possible for those affected from Miami to the hardest hit Carolinas. As it pertains to our operations, ensuring the safety of our owners, guests and associates has been our top priority. Fortunately, our results on the -- our resorts on the East coast of Florida were reopened over the weekend sustaining minimal damage and have begun their efforts to get back to normal operations. Further to the north into the Carolinas we have still not been able to reopen our properties in Hilton Head and Myrtle Beach. I am very pleased to say that there are no injuries to report but we have been closed there since the storm and are still ascertaining the extent of any damage. Presumably, there is nothing that can’t be fixed and we can be back to full operations in short order. Now turning to our business results, third quarter company contract sales were $169.8 million up $10 million or 6.3% over the third quarter of last year. This was driven primarily by our North America segment with a 9.1% increase in tourists, offset partially by a 1.7% decrease in VPG to $3,371. In our growth segments of North America and Asia Pacific, contract sales grew 8.3% quarter-over-quarter. While our contract sales growth was short of what we laid out on our last call, it is important to remember that we are in the early stages of a longer term growth strategy and the fundamentals that drove our growth this quarter continue to provide the foundation for growth in the coming years. Last quarter, we discussed two major initiatives that are driving our growth strategy. The first being tours from new marketing programs, namely our call transfer and universal encore programs and secondly, new sales distributions at our six new locations opening this year. In addition, we had expectations that the headwinds we faced in our Latin America channels would begin to subside. So let me walk you through our progress on each one. Beginning in our Latin American channels, contract sales were down slightly. While it was our best year-over-year performance in over a year, it was just short of our expectations. While we saw a growth in sales from our in-region broker network, sales in Orlando continue to be impacted by travel from Brazil and other Latin American regions. Going forward, we believe that positive year-over-year trends will continue and we will get back to more normalized sales growth. Looking our new marketing programs, the activated tours from these programs arrived as expected in the -- quarter contributing over $8 million or five points of our contract sales growth, however while the tour growth in the quarter was strong and drove solid incremental volume with total contract sales volumes from these programs was somewhat below our expectations due primarily to lower VPGs. It is important to note however, that VPGs of these new programs was over $4000 in the quarter well above our average in North America. As always, we are focussed on optimizing VPG as our tour makeshifts while we drive contract sales and EBITDA growth. Now let me spend a few moments walking through each of our new sales centers as together these new locations contributed almost $6 million of contract sales or almost four points of our growth in line with our expectations for the quarter. We opened our permanent sales center in Washington DC in the beginning of the third quarter and are excited about what we have seen from our sales team in the early stages of its growth. At about the same time, we opened our on-site sales center in New York and couldn’t be happier with what we have seen in the short time it has been operating. We anticipate opening the larger, additional New York sales center nearby early next year and have high expectations of the sales it will produce well into the future. In Mid-July, we opened our sales center in San Diego located in our property adjacent to the Gaslamp district. Like DC and New York, early indications are very positive as our San Diego team is off to a great start at this terrific location. In the early part of September, we announced the opening of our sales location at the Waikoloa Marriott. This fantastic destination is just beginning to ramp up and while it’s not benefiting our third quarter it is expected to be another solid driver of future contract sales growth as the hotel completes its renovation in January and our 112 units opened for occupancy early in the second quarter of next year. In South Beach, we are continuing the renovation of the common areas in units on Ocean Drive and expect to open the nearby sales center at the end of this year. And finally, in Surfers Paradise, Australia, contract sales growth continues to build. As we move into high season for travel in this region, we are confident this location will drive continued improvement in the fourth quarter and into 2017. I am very pleased with how these new sales locations have started, primarily due to the strong VPG from our new sites in North America, which at over $3,100 is close to our North America third quarter average in just their first quarter of sales. This performance gives me great confidence that our future growth strategy has a solid foundation from the five sites currently opened, South Beach opening at the end of this year and Bali in 2017. In addition, we are continuously searching for the next great location to grow our system of resorts [ph]. Now let me take a moment to discuss what Marriott International’s completed merger with Starwood Hotels and Resorts mean to us. Marriott International continue to maintain this Marriott Rewards Program separate from the Starwood Preferred Guest Program. While it will be able to integrate certain aspects of the programs, Marriott International will maintain separate member list for vacation ownership marketing and we continue to have our exclusive rights to market to Marriott Rewards Members. The exception being those customers who going forward, either or [ph] already were or in the future become Starwood Preferred Guest members and then later join Marriott Rewards. We’ve also continued to have our exclusive rights with respect to the reservation systems, websites and call centers that support Marriott branded properties as Marriott will continue to operate those separately from those used for Starwood properties. Another key benefit to us is our increased access to Silver, Gold and Platinum Marriott Reward Elite status upgrades, which will allow us to enhance the owner recognition level of benefits that we provide to our owners. We look forward to continuing a long and prosperous relationship with Marriott International, now the world’s largest and best hotel company. Turning to our contract sales guidance, we expect to generate roughly 4% growth for the full year, the lower end of our initial guidance of 4% to 8%. Obviously, Hurricane Matthew has affected our sales operations in several locations from mandatory evacuations, shutdowns and cancellations this past week. It is too early to know exactly what impact Matthew has had primarily at our Hilton Head in Myrtle Beach locations. However, we are focused on getting back up to speed as quickly and safely as possible and on minimizing Matthew's impacts to our contract sales and rental performance in the fourth quarter. Now let me focus our contract sales outlook for the remainder of the year. In the third quarter, Asia Pacific and North America grew by over 8% driven by new marketing channels and a strong start from our new sales locations. And we are continuing to see acceleration in year-over-year contract sales in the fourth quarter as quarter to date contract sales were up double digits over last year. Based on this, we could expect the contract sales growth percentage in the fourth quarter to be in the mid teens. The two significant drivers of this growth continued to be our new marketing programs and new sales distributions. To that end, we expect our new marketing programs to contribute six to seven points of growth in the fourth quarter, building on nearly five points of growth in the third quarter. And our new sales centers, which you'll recall contributed nearly four points of growth in the third quarter, are continuing to ramp up with expectations in another six to seven points of our fourth quarter growth. In addition, we expect our Latin America and in-house channels to provide several points of additional growth to achieve our fourth quarter goals. All of this points to a solid trend through the end of the year as we are well on our way to the long term contract sales growth we've been discussing throughout the year. With that, I'll turn the call over to John to provide more detailed look at our third quarter results and outlook for the fourth quarter. John?