Steve Weisz
Analyst · MKM Partners. Please go ahead with your question
Thanks Jeff. Good morning, everyone and thank you for joining our first quarter earnings call. This morning, I will walk through our first quarter results and provide an update on our top-line growth initiatives which give us confidence that we will achieve our full year guidance. I will then turn the call over to John to provide a more detailed review of our first quarter and his thoughts on our full year before opening the call to your questions. As we indicated on our year end call at the end of February, first quarter contract sales in North America faced several challenges stemming primarily from the tough comparison to last year's strong first quarter results as well as the weakness we have experienced in our Latin American sales channels. Remember in our first quarter of 2015, we adjusted our owner recognition levels, or what we call ORLs, increasing the benefits at higher levels of ownership. This helps drive a 7% increase in owner tours and approximately 1.5 points of improvement in owner closing efficiency over the first quarter of 2014. As a result, first quarter vacation ownership contract sales last year were up almost $16 million over 11% driven mainly by the improved sales metrics to existing owners. Shifting to the current year, in the first quarter of 2016, North America time share contract sales were approximately $140 million down $16 million from the first quarter of 2015, $2.5 million of this decline at quarter -- in our Latin America sales channels as we continue to experience headwinds from the strong U.S. dollar. This decrease, however, was less than the year-over-year declines we saw in the Latin American sales channels in the third and fourth quarters of last year. The remaining contract sales decline primarily resulted from almost 7% fewer owner tours in the quarter and lower owner closing efficiency as we did not have the lift from the new changes to the ORL program as we did last year. In the first quarter, we made significant progress on our plans to open new sales centers, which will grow our total number of site-based sales centers by over 30%. To provide the level of leadership needed at these locations, we obviously look first to our own internal pool of talent as our existing leadership provides the best opportunity for each of our new sales centers to be successful as quickly as possible. The magnitude of these changes can create short-term disruptions to our existing sales centers. Partially offsetting the decline in sales to existing owners, we began to gain traction generating more sales from first time buyers, as our first time buyer BPG was up almost 4.5% and first time buyer tours were up 1% quarter-over-quarter. This highlights the improved performance in the quarter from our new marketing channels namely are called transfer and encore programs. And we are equally excited about their potential for the remainder of the year as tour activations for the rest of 2016 are over 25% higher than at this same time last year. In addition, our tour pipeline continues to ramp up increasing more than 5000 packages from the fourth quarter of last year. But this positive momentum in tours is just one part of our story for 2016 and beyond. The other side of our growth strategy relates to our six new sales centers opening throughout the year. On that note, I'm pleased to announce that we just recently launched our sales efforts at our Surfers Paradise property on the Gold Coast of Australia. We are excited about what that location can do in our Asia Pacific segment as it ramps up its sales performance over the next several years. In addition, we have just recently opened a temporary sales center in Washington DC, while we complete the construction for our permanent sales gallery. We have also launched a small sales operation in New York at our new property on 37 Street in Midtown, Manhattan, while we complete our permanent onsite location early in the third quarter. Further, we are also finalizing the plans for an additional larger New York City sales location, which will be in close proximity to our property and should be in operation by the end of the year. And in San Diego, we are on track to launch sales at our new onsite location early in the third quarter with the delivery of the first phase of renovated units there. I'd like to provide an update on our transaction at the Waikoloa area. We reached an agreement several weeks ago with the owner of the hotel for a capital efficient acquisition of 112 one and two bedroom timeshare units upon their conversion by the owner, which is targeted for July of 2017. In addition, we have begun construction on a permanent sales center at the property and expect to start sales on the Big Island in September of this year. And finally, as we announced in February, we have added a new location in South Beach to our portfolio. We are currently in the final stages of securing space for our sales center expect to be in sales by the end of the year at this exciting new location. Now, I'm going to shift gears just a bit as I'm excited to talk with you about a new brand extension to the Marriott Vacation Club family. As you may have seen this announced yesterday, we unveiled Marriott Vacation Club Pulse, a new type of product offering for our owners and a direct answer to the call from customers from more destinations in metropolitan areas. Marriott Vacation Club Pulse is being launched at our new city destinations in New York, San Diego, Washington DC and South Beach as well as the custom house, our existing property in the center of Boston. At Marriott Vacation Club Pulse properties, the experience focuses on the destination itself and all these properties are located in the heart of the action. To find out more, I encourage you to go to our Web site and follow the Marriott Vacation Club Pulse link to check all the latest updates. Now, let me take a moment to emphasize our confidence in our full year sales guidance. As I mentioned, our first quarter contract sales faced a tough comparison to 2015. However, underlying this performance with the signs that our new programs are working. First time buyer tours improved due to our package sales ahead of expectations and tour activations are well-ahead of where we are at this point last year. We began sales of our new properties on Australia, Washington DC and New York and have three more locations beginning sales over the coming months. Lastly, while we expect to continue to face challenges in our Latin America sales channels in the second quarter, we begin to lap this impact on the year-over-year basis at the beginning of the third quarter. Taking all of this into account, we expect a very strong second half to the year and we remain confident, we will achieve 4% to 8% contract sales growth for the full year. Shifting to the bottom line, our reserve management and other services business was up $1.6 million almost 7% over last year and our financing business, which had been a headwind in the past continued to improve as financing results were up $1 million to the prior year. When you consider these improvements combined with our expectations for full year contract sales, we are equally confident that we remain on track to produce adjusted EBITDA of between $261 million and $276 million. With that, I will turn the call over to John to provide a more detailed look at our first quarter results and outlook for 2016. John?