Kun Dai
Analyst · Yang. Please go ahead
Thank you, Joyce. Hello, everyone. Thank you for joining our earnings conference call today. To better communicate with both domestic and international investors, my prepared remarks today will still be in both English and Chinese. In the first quarter of fiscal year 2023, which was from April to June 2022, we maintained our growth momentum despite peak COVID resurgence across the nation. Our retail transaction volume increased by 30% quarter-over-quarter and more than 250% year-over-year to 2,407 units. We continue to gain trust among consumers with our high core vehicles, efficient processes, transparent pricing and reliable services. We also continue to expand our market share leadership in both in Xi’an CD and Hefei CD, where our two IRCs are located. The two IRCs are the largest 100% self-owned used car superstores in East China and Northwest China, respectively. Our regional branding and customer application has been growing rapidly. In this quarter, our Net Promoter Score was 60, remaining stable at an industry top level, consumer reputation through word of more recommendations started to fuel our business growth. About 25% of our retail sales in the quarter were generated from customer referrals. We refined our over 700 expansion chatpot and launched our National Standard Vehicle Dashboard program based of national used car appraisal and evaluation of mechanical clarification standards. The program further improved our customers' shopping experience. It has the presentation to retail vehicle information in the more accurate and intuitive way and help our customers make their decisions more easily and conveniently. Each retail vehicle is provided with a percentage score based on digital easy-to-understand information on vehicle conditions. Consumers can see our categorial rating for each retail vehicle, including ways for the interior appearance, engine components, cockpit, emission tests, road tax, checks and et cetera, in them of a highly compliant report, we use simplify, standardize and visualize ways to tell our customers the pros and cons of the cars and the applied savings. As such, our customers can understand the car easily, make comparisons easily and make purchase decisions easily. The program is very well received by our customers. In this quarter, our operation efficiency continued to improve across the whole business process. For example, the reconditioning time from vehicle acquisition to listing for sale is reduced by about 50%. We also reduced our retail turnover days by about 48% compared to one year ago. Going forward, we will be faster and faster in warehousing, reconditioning, listing, selling and shipping, et cetera. This will be our likely focus. The Ministry of Commerce and assisting other relevant departments have been actively implementing a series of business and test-oriented supportive policy to boost the used car industry in China. Following previous measures to reduce value-added tax rates and digitize vehicle reputation nationwide, the regulators have completely lifted restrictions on cross-regional circulations of used cars with National Emission Standard five or above. The accounting method and tax payments have also been modified to promote job-oriented business model from commission-based agency models. All these policies will significantly help streamline used car transaction processes from more efficiency circulation, reduce operation costs and facilitate working capital financing. Finally, all major opcos that have hindered used car industry development in the past decade have been completely reduced. Starting from next year, the same regulators will begin strengthening oversight of the used car operations, requiring all dealerships to operate as compliant vehicle enterprises instead of learning the business as individuals. This will mark the gradual ending of the small-size highly segmented [indiscernible] business operations, which are currently dominating the used car industry in China. These policies signified a well-branded, scalable and compliant used vehicle companies to thrive and become major market players. As new opportunities emerge, we believe that customer charts, vehicle quality and service capability, which we have been consistently pursuing as our fundamental principles will be the most important foundation for the future growth of the used car industry in China. Uxin as a used car business leader in China, we've been benefited from this variable policy and sustained our high quality growth on the back of the industry tailwind. We started with Uxin's 11th anniversary this year on September 9. I'm pleased to see that we have built a solid foundation with continuous improvement in all business assets over the past year. Our transformative of upgrades to management systems, supply chain processes as well as product and service quality will set a stage for our next phase of growth. Looking ahead into the fiscal year 2023, we expect our retail sales through continued growth each quarter. Our Xi'an IRC side will extend to a much larger size. Our Hefei IRC will continue to operate at least through capacity, at the same time, the construction the Super IRC co-invested and opacity is currently included, all of our business plans have been making steady progress. Outside are set on the long term, we are committed to providing high positive vehicles, creating a superior shopping experience and offering satisfactory services to our customers. We are confident that our dedication to customer reputation will drive sustainable high-quality business growth and ultimately generate long-term returns for our shareholders. I will pass the phone to my CFO, John, please.