Richard K. Davis
Analyst · NAB Research
A great question, as usual. Here are a couple of thoughts. I do think – let's talk about the efficiency ratio, it's what everybody looks at, it's a fraction, right, it's a quotient. So one of the reasons I think we can do well is because our revenue grows. I mean there is a very basic fact, like you all know, that if you grow revenues faster than expenses, your efficiency ratio comes down. That's a fact. Banks are usually two parts revenue to one part expense. So it's important if I were to spend $100 million, my team has got to get $200 million in revenue just to keep it to 50% efficiency ratio. So those are some of the foundational points. So number one, if you grow revenue, you can impact your efficiency ratio and still grow expenses because it's not like it's [Pioneer] [ph] where you can't grow expenses, and we've been able to do that but not at the levels we want. I do think the argument at the largest bank level is partly due to revenue. I think banks could do better with their revenue but to the extent that that gets slightly impaired by certain actions, they've got to watch their expenses. And honestly I don't know why are banks in the 60% efficiency. It doesn't make sense to me because if you watch every dollar, there's plenty of money that is not necessarily shareholder friendly that's been spent and you can put a discipline in place where the employees own it first before you're telling them what to do. So in other words we've never brought in an outside party to look at our Company and tell us how to run it or tell us how to cut expenses, where you impose on employees some oversight if they didn't do themselves, because number one, it's intrusive, number two it's really unnerving because if I have to cut 10 people out of a room of a 100, the rest 90 don't know if they're safe or they're in the next group to fall. So I think that is another reason for us to be thoughtful, is that banks need to watch their expenses very, very carefully, and I'm now going to answer out the other side of my mouth that in the last five years it didn't caused banks to be amazingly disciplined in knowing where their money is being spent. I haven't got an answer for why as I thought there would be a ton of banks in the low 50s with this at this point in time. I actually don't know why there isn't. As it relates to U.S. Bank, we do meet every single month, every capital expenditure at U.S. Bank, get ready for this, over $100,000 has to come through a committee and that's a capital expenditure that includes particularly properties, leases or any kind of technology improvement. That's a very low number. We look at about a dozen items every month and the whole team is the managing committee. And so if somebody in commercial real estate needs a special new program that's going to cost them $100 million, I got to look at the rest of 13 people and say, are you willing to add $200 million in revenue over the next three years to offset this, and guess what, when the vote is taken by the group, sometimes it's no. But we all know that we've got to be able to return our investments in a fairly short time. So in closing, if we could do an ROI in everything in less than one year, it gets approved here every minute. If it takes two years, it gets contemplated given the circumstances. If it's finally more than three years, we're very, very careful and thoughtful about it. So I know that we are not improving every single thing that lead to revenue improving three to four years from now, I know we're not. I also know we're improving everything that has the highest value in the next couple of years and the minute the world gets better, I've got a list from most important to least important that will go right back into the coffers, we will improve them immediately and the shelf is full of the next best ideas so that we don't linger and lose any time to get back to spending money. So I didn't answer your question very well but it's the discipline, knowing what you're doing, put in the hands of the employees where they control their fate, give them a forecast to show them what the decision is going to mean so they can make that decision on their own or collectively as leaders and they'll always make the right one and then they don't feel like they're being told how to run the place and they feel like you respect them for the qualities of their leadership, that we do. So that's my long answer to your question.