Richard Hayne
Analyst · Adrienne Yih with Wolfe Research
Thank you, David. Congratulations on the Portland and Newport Beach store expansions. Both stores looked amazing and customer response has been incredible. Sales in all categories at those stores are significantly ahead of plan and customers have responded especially well to the expanded shoe and home assortments. It's hard to overemphasize how important these results are for the future of the brand and the company. Sales and testimonials have affirmed our strategy of giving our customer more choices and more product categories, both in-store and online. It certainly gives us confidence to expand more stores across the U.S. These exceptional shopping experiences required well-orchestrated teamwork to create. So David, I thank you and the entire Anthropologie and the shared service teams for a job very well done. Next, let me discuss the Free People brand. As we've repeated many times, the Free People brand has also benefited from expanding its product categories, and like its sister brand, Free People has also seen success in opening expanded stores. Last year, Free People opened stores in Dallas and Denver, with 5,000 square feet of selling space. These replaced smaller stores in both markets. The extra space was used to house expanded assortments of intimates, shoes, party dresses and FP Movement. Customer response to these additional categories has been very positive, and the brand intends to expand more of its smaller stores in select markets. While expansion categories continued to perform well in the first quarter across all channels, response at retail to the core Free People apparel assortment was disappointing. The issue was less about having the correct fashion and more about having the correct distortion. The Free People merchant team played Q1 too safe and distorted their buy more to the known than to the new. Customers clearly wanted the new. As a result, total retail segment comps in the quarter retreated by 2%. In addition, the team failed to react quickly enough to the retail sales miss to plan, so inventories grew and additional markdowns had to be taken. On a more positive note, wholesale channel sales grew by 16% on a quarter-over-quarter basis. Sales to both specialty and department store customers registered solid, double-digit gains and all categories generated increases. Once again, expansion categories grew the fastest. Current wholesale bookings remain positive on a like-for-like basis, but the brand plans to manage future wholesale inventories more tightly, given the current market turbulence. The team, therefore, anticipates good, but somewhat slower wholesale channel growth for the remainder of the year. In summary, after producing stellar results for 12 consecutive quarters, first quarter results at the Free People brand were good, but not outstanding. I believe the team will make adjustments, including more rigorous inventory control, and over the next few quarters will once again realize the kind of results we have come to expect from this fashion leader. I thank Meg, Sheila, Dave and their teams for their hard work, and look forward to watching the progress of the brand this year. Turning now to the Urban Outfitters brand. I'm happy to report that the rebuilding initiatives that began two-and-a-half years ago are now firmly established and driving positive results. For the quarter, total retail segment comp sales increased in both North America and Europe. Please keep in mind that the brand remained highly promotional in the first quarter last year. In Q1 this year, regular price sales rose more than 6% on a comp basis, more than enough to offset the double-digit decrease in markdown sales. By category, women's apparel was strong; accessories gained momentum throughout the quarter; and the expanded categories, intimates, beauty, shoes, home decor, electronics and entertainment, all excelled. Comp sales of men's apparel and accessories were still negative in the quarter, but made steady progress as the quarter progressed. While delivering better comp and strong regular price sales, the brand also realized improved IMU and the lowest quarterly markdown rate in the past 10 years, which is as far back as our electronic records go. Together, these factors created hundreds of basis points of merchandise margin improvement. Ending inventory on a weeks-of-supply basis was the leanest it's been in years, and merchandise scheduled to arrive in the second quarter shows additional IMU improvement. Thus, the team is enthusiastic about the opportunity to continue to deliver better merchandise margins in the second quarter and beyond. During the quarter, the store teams further refined the shop-in-shop concepts to more accurately align product demand and space allocation. The shops also provided an easier shopping experience and clear messaging for the customer. I believe the Urban stores look better and fresher today than they have in many years. Better product and a better in-store experiences combined to drive improved conversion, and fell just short of overcoming the high mid-single digit decline in store traffic we experienced in Q1. Meanwhile, all metrics in the direct-to-consumer channel remained positive. Sales and number of orders showed double-digit increases, while sessions, AOV and conversion posted strong gains as well. Across both channels the teams were able to create compelling brand marketing messages, which led to increased omni-channel counts across all customer groups, new, active and reactivated. In summary, the Urban team has made excellent progress in reinvigorating the brand over the last two-and-a-half years. Customers are responding to better product that have less redundancy within assortments, better product distortion by item, class and category, clearer and more appropriate marketing with better imagery and a bigger social media presence, and cleaner, less cluttered stores, that house a number of clearly defined shop-in-shops. These customer-facing improvements were accomplished by better back-of-house processes, more teamwork across functions, tighter controls and in some instances, better talent. While everyone recognizes there is still much to be accomplished, tremendous effort on the part of the entire team has succeeded in turning this brand around. Congratulations to Trish, Meg and the teams on both sides of the Atlantic for orchestrating this success. I look forward to seeing continued progress in the quarters ahead. Now, let me say a few words about our customers' spending habits across all brands and what it means to URBN. For many years now we've repeated that the direct-to-consumer channel and certain product and service categories, such as home goods, intimates, beauty, entertainment and dining out, are growing and capturing a larger share of our customers' wallet. As for the apparel category, I believe she is still buying approximately the same number of items per year, but because of unit price deflation, her total annual spend on apparel is down on a year-over-year basis. This has been true for a number of years and it continued in the first quarter this year. As a result, we believe it is important for URBN to continue to invest in the following areas: larger assortments and a higher penetration of proprietary products in all categories, especially in the expanded ones; new and enhanced capabilities, including better marketing, to support the rapidly growing and changing direct-to-consumer channel; more technology to better know and understand the customer and allow for more efficient operations; expanded stores to house the larger assortments of non-apparel product; and controlled international growth, utilizing all of our channels of distribution. These investments are and will be focused in the areas of merchant and creative design talent, technology capabilities, both hard and soft marketing, logistics and data analytics. There has been much written lately about the changes in our industry, so allow me to offer some thoughts about the macro environment in which we operate. Obviously, the retail industry is going through a rather painful period of rationalization. Rarely have I read so many negative articles about our industry. Unlike much of what has been written, I don't believe the consumer is the problem. I think our customer is in relatively good shape. The problem as I see it is more of a supply issue, especially in the apparel category. Simply put, America is over-stored and overstocked. We have approximately 10 times more retail space per capita than our European counterparts and more direct-to-consumer choices too. Rather than trying to differentiate their products and experiences, many retailers try to drive demand by offering constant and ever-larger price promotions that erode not just the bottomline, but brand equity as well. When that isn't enough, companies start closing stores in an attempt to right-size their fleets. The URBN brands have invested heavily in creative talent to make our products and shopping experiences unique and compelling, so demand isn't dependent solely on price-driven promotions. The success of the Anthropologie larger format stores is one example of how to win through creativity. Also, fortunately for us, we have always been cautious, some have argued paranoid, about over-penetrating our brands. The careful, deliberate manner, by which we grew the store base of all our brands now serves us well. There are few markets in which we have store redundancy. Our brands were early direct-to-consumer adopters. And while we continue to invest more in electronic shopping capabilities, we also strongly believe that bricks is synergistic with clicks, and that a well-conceived and executed store strategy is a powerful competitive advantage. Another advantage for URBN brands is that most of our offerings consist of unique products. This is increasingly important in the age of comparison shopping via the internet. Finally, the URBN retail concepts have always been about offering an eclectic mix of multiple categories. Today, we're emphasizing this feature more than ever. Of course, this adds complexity and costs to our business model, but we do it because our customers respond positively, it differentiates our brands and it gives us flexibility to promote or demote categories, as customer demand changes over time. For these reasons, I believe our brands are strategically well-positioned to weather the current turbulence. As is true in any business, the best concepts are worthless without the right people to drive and execute them. I believe our teams are among the strongest and most creative in the industry and feel quite confident they will continue to deliver attractive results. That concludes my prepared remarks. I extend my thanks and deep appreciation to all URBN associates around the world. And I thank our shareholders for their continued support. Now, I turn the call over for your questions.