Ronald Croatti
Analyst · Joe Box with KeyBanc Capital Markets. Please go ahead
Thank you, Steve, and welcome to everyone joining us for this review of UniFirst fourth quarter and full fiscal year results for 2015. Our financial numbers were released earlier today and I’m pleased to report that 2015 was another year of record results for UniFirst. Steve will be going over both the fourth quarter and full year details as well as our guidance for fiscal 2016, but first let me present an overview of our 2015 performance. UniFirst revenues for the fiscal year set a new record at $1.457 billion, a 4.4% increase over 2014’s $1.395 billion. Likewise net income for 2015 also set a new full-year record at $124.3 million up 3.6% from last year’s $119.9 million. We recognized that our positive financial results, our annual growth, and our ongoing shareholder return are a testament to the hard work and customer commitment consistently demonstrated by our thousands of employees, team partners across North America and in Europe. So I would like to sincerely thank them for their ongoing dedication to deliver service excellence to our customers and their ongoing dedication to UniFirst. When speaking to our annual growth rate throughout fiscal 2015, UniFirst continue to gain market share in existing service areas, increase the ancillary service penetration with current customers, improved sales and service training and productivity programs and effectively communicate through new account prospects, the UniFirst difference and overall value in our very competitive marketplace. And as always, our core laundry operations which make up 90% of our UniFirst total business, led the way for a positive 2015 performance reporting a 5% year-over-year revenue increase in 2014 – over 2014, which was a new revenue record for this segment. Income from operations from our core laundries also set a new fiscal year record in 2015, increasing 2.9% over last year. These gains were achieved by the [convergence] [ph] of several successful, thorough, throughout the year, including among other things, record new account sales acquired through both our professional field and national account teams, continued improvement in operational and service efficiencies in our hundreds of local service facilities coast to coast and positive trends in customer pricing and add-on services. It should be noted that these record gains in revenue and income were achieved despite uniform wearers and ancillary service losses associated with lower oil prices in energy and energy related industries, as well as a weaker Canadian dollar exchange rate that negatively affected our top and bottom lines. As for UniFirst subsidiaries, our specialty garment division as anticipated had a down year in revenues when compared to 2014, but was able to increase profit slightly from last year. The group provides workwear and other specialized services specifically for the nuclear and cleanroom industries. And as we’ve mentioned on previous webcast, this is a very cyclical type business, highly related on scheduled nuclear outage projects, planned projects that significantly affect this segment’s revenue with schedules that are beyond our control. That said we expect some improvements for this division in the fiscal period end based on increased project-based work in the U.S., Canada and in Europe. New revenue opportunities that include expanded service offering to these niche industries, services that don’t require reactor shutdowns. Lastly, our First Aid and Safety segment reported solid gains in both annual revenues and profits for 2015, when compared to 2014. These increases were the result of several factors, including expanding B2B safety offering, continued growth in our pharmaceutical packaging and wholesale operations as a result of increased demand for private labels and other counter medications through retail chain stores and specialty distributors. So as we look ahead to the coming year, we anticipate continued marketing challenges, based on slower growing national economy, which is forecasted to remain sluggish in 2016, and the sustained weaker Canadian dollar exchange rate that will affect our top-line over the course of the year. We’re also concerned related to the high rates of uniform rental and ancillary services loss in our energy dependent markets that I mentioned earlier. The weekly drop has continued into our new fiscal year. Unfortunately, the associated revenue loss will continue having a negative impact on us through 2016, losses that will require considerable effort on our part to replace. We will be watching this situation very closely and if these industries should further decline in the coming year, we’ll strategize accordingly. Operationally, we anticipate being faced with ongoing internal and external cost increases, such as those related to our ongoing CRM system overall project, labor and staff reductions. And of course, we fully expect to be challenged by the stronger than ever competitive and customer pricing pressure that affect new account sales, customer retention and our top line. So to overcome these challenges, in 2016, we’ll be staying the course with our active business approach that’s proven effective for us in the past. We’ll be focusing on continued staff eduction at all levels, new sales productivity programs, improved training for our sales reps, so they can effectively communicate UniFirst differentiation in the marketplace and to lead the charge for our organic growth. I will also be focusing on Companywide processes and systems to ensure delivery of consistent service excellence that exceed customer expectations and improve customer retention and prospect referrals, and, of course, we will be maintaining optimum operational efficiencies, strict cost controls at all locations, at all levels, to help support our bottom line. By staying on this course and adhering to our [indiscernible] 2020 strategic business plan, we fully expect to produce another year of solid results for UniFirst and its shareholders in fiscal 2016. And with that said, I will turn it back over to our Chief Financial Officer, Steve Sintros, for details of our 2015 numbers and our outlook for 2016.