Mary Dillon
Analyst · Morgan Stanley
Thank you, Laurel. Good afternoon. Our team achieved another quarter of excellent top and bottom line performance while making significant progress in many elements of our growth strategy. Highlights of the quarter include the continued impact of a strong pipeline of newness and innovation in merchandising, progress in growing our brand awareness, reaching major milestones related to our loyalty program, continued rapid growth in our e-commerce business and successful execution of our supply chain investments.
To summarize our second quarter financial performance. Total company sales grew 21.9%, and comp sales rose 14.4% on top of 10.1% comps in the second quarter of 2015, driven by healthy gains in both transaction count and average ticket. Strength in cosmetics, both mass and prestige, continues to be the biggest driver of our growth, while our other major categories are contributing as well. E-commerce performance was very strong, and The Salon business achieved solid top line growth.
We deliver earnings per share growth of 24.3% despite significant investments in the business, including the opening of our new distribution center in Dallas, implementing core merchandising systems and rolling out a large number of prestige brand boutiques and related store remodels.
Let me cover some of the highlights driving our performance in the second quarter. Starting with our efforts to acquire new customers, our loyalty program surpassed the 20 million member mark and now boasts 20.6 million active members, growing more than 27% year-over-year on a rolling 12-month basis. We believe our evolving marketing strategy with a growing focus on multimedia advertising and digital marketing is working to raise our profile in consumer awareness and to better define our brands. Once people discover Ulta Beauty, our store associates continue to do a fantastic job signing them up for ULTAmate Rewards loyalty program. Retention rate, sales per member, frequency of purchase and average member ticket remain very strong.
We're also very excited to launch our new ULTAmate Rewards credit card program chain-wide just a few weeks ago. We now offer members an Ulta Beauty private label credit card, which can be used in any of our stores and at ulta.com, and we offer a co-branded credit card, which can be used wherever MasterCard is accepted.
Our team has been working diligently on this project for more than a year, designing a program we know our members will love, upgrading our POS systems, preparing our store associates and developing our robust marketing program. It's a great example of enterprise-wide collaboration across multiple areas of the business.
The credit card is designed to enhance our ULTAmate Rewards program by offering greater benefits to our members, which we believe will drive increased engagement and loyalty. While we don't expect this new program to have a material impact on our results in the short term, early indications are quite positive, and we believe this will create tremendous value for our guests and our company over the long term.
Our marketing mix continues to evolve with increased use of television, radio, digital and social media and less reliance on traditional print vehicles. During the second quarter, we executed a successful Gorgeous Hair event supported by national radio and digital campaigns. Reflecting our 2016 focus on the lip category, we continued our Lip Happily campaign and launched the #ThisIsHowILip digital campaign with native content integration, influencers, dedicated e-mails, video and banners with mass-reach beauty sites like Viva La, Refinery29 and POPSUGAR.
Now turning to merchandising. Newness and innovation continues to drive the business. We're seeing ongoing strength in both mass and prestige cosmetics, with impressive growth in Urban Decay, IT Cosmetics, NYX, Anastasia, Too Faced, Tarte, Clinique, Lancôme, Benefit, Maybelline, Real Techniques and the ULTA Beauty Collection. The professional hair care category was also strong, anchored by great execution of the signature Ulta Beauty promotion, our leader event featuring compelling prices on jumbo sizes of salon hair care brands.
New items contributed significantly to the overall comp. Noteworthy additions included Urban Decay's new assortment of 100 shades of Vice Lipstick, the introduction of Anastasia color cosmetics, the launch of Soap & Glory cosmetics, hundreds of new SKUs from NYX and innovation in the nail category with Essie's Gel Couture nail polish featuring up to 14 days durability. We added several new limited-distribution brands including Shiseido, e.l.f., Gillette, Drybar, Maui Moisture and Vita Liberata. We also expanded Clarins skincare to additional stores and rolled out BECCA Cosmetics to almost the entire chain.
The ULTA Beauty Collection continued its rapid growth with new products and an upgraded presentation, which includes a new wall layout and improved graphics. We're also improving the shopping experience with our chain-wide tester program for the ULTA Beauty Collection as well as mix within the mass cosmetics assortment.
We're very pleased with the strong execution of a large number of Clinique and Lancôme boutique installations that are planned this year, and the stores are excited to introduce these prestige brands to our guests. We'll continue to enhance the overall assortment with a strong pipeline of brands for the rest of the year and many more brands in the wings for 2017. Also, we recently launched the iconic Estée Lauder brand on our website and will roll it out to 30 stores in September with a broad expansion plan for next spring.
To update you on our services business, our Salon sales rose 14.3% and comps 8% with strength in hair color, hair treatments and makeup services. We saw strong responses to year-round [ph] campaigns to drive services and continue to develop additional strategies to drive new customer acquisition over the long term. One example, we're testing enhancements to our online booking software and expect to roll out the new platform this fall. The new booking tool will make it much easier for our guest to select her service and schedule her appointment online, where and when it's convenient for her.
Also, our salon stylists were excited to experience our fall/winter training programs developed by our lead artistic team featuring a glamping theme, which is designed to integrate on-trend hair and makeup looks like ronze hair color, a blend of coppery red and brown; and natural darling makeup, which is a fresh take on no-makeup makeup. We also introduced BroLiage [ph], the first time we featured a men's haircare color service.
Our Benefit Brow Bar business continued its strong performance with brow services in 785 stores at the end of the quarter, with more than 500 of these offering brow tinting as well. We also enhanced Benefit's product offerings during the quarter with the addition of 36 new innovative brow products, which are merchandised in the boutiques as well as on custom pictures in our stores.
Turning to new store growth. We opened up 24 stores and closed 3 stores in the second quarter. One closure was the Chicago State Street location, and the other 2 were relocations. We're on track to complete our 2016 program of 100 net new stores and ended the quarter with 907 stores. New store productivity continues to be excellent with new stores performing well above their budgets and their IRR targets.
In addition to the new store program, our growth and development team is very focused on ensuring high-quality execution of our prestige boutique rollout, and we completed a large number of the more than 500 Clinique, Lancôme and Benefit boutiques planned for this year. We're taking advantage of this boutique expansion activity to further refresh our store fleet with improvements to fragrance, nail and ULTA Beauty Collection fixtures. And looking ahead, we've already approved 100 stores for next year's real estate program.
Now moving on to ulta.com. Our e-commerce growth was very strong, up 54.9% and contributing 180 basis points to our total company comp. Site traffic accounted for almost all of the growth as we continue to invest in digital marketing.
E-commerce margins improved in part due to the more efficient fulfillment costs from orders delivered from our new Greenwood distribution center. Similar to our performance in stores, the fastest-growing categories were prestige and mass cosmetics.
Professional hair care was also a standout as this category ramps up online following the addition of many brands previously sold in-store only last year. Our signature leader event, featuring jumbo sizes of hair care products at compelling prices, was very successful online during the quarter.
To highlight our authority in hair care, we also conducted our first ever live beauty chat with expert salon stylists. These members of our elite Ulta Beauty artistic team answered guest questions on hair products, tools and tips.
Turning to assortment newness. We launched Shiseido skincare products in the website ahead of our limited in-store launch. Continuing on our efforts to increase our portfolio of online brands, we introduced e.l.f., a popular value-priced cosmetics brand, at the end of the quarter. This new brand features many new products exclusive to Ulta Beauty in the assortment and got off to a very strong start in the website.
We continue to improve the guest experience at ulta.com with more content for the beauty enthusiasts. And recently, we launched a new feature called Ulta Beauty Mix with tips, articles and how-tos. The content is shoppable, and we view this as our first significant step towards merging content and commerce.
In addition, we've made several technical enhancements to the website, including a search engine optimization URL rewrite. We also released updates for our iPhone, Android and iPad apps, including support for ULTA Reward credit card applications and account management and improved loyalty program sign-up process, a new gift card purchase capability and Apple Pay expedited checkout.
Turning to supply chain and systems, I'm very pleased to report that our new Dallas DC opened up on time in early July and is currently fulfilling more than 90 stores and about 30% of our e-commerce volume. The Dallas DC is expected to ramp up a bit faster than Greenwood, with plans to service more than 130 stores and 25,000 e-commerce orders per day by the end of the holiday period.
Similar to the benefits we're seeing from the Greenwood DC, the advantages of the Dallas operating model includes fewer, fuller and more stable retail cartons, increased categorization and improved labeling and enhancements for e-commerce orders. The Greenwood, Indiana DC, now just over a year old, is serving about 220 stores and fulfilling almost 40% of our e-commerce orders. We still plan to end the year delivering to approximately 240 stores from Greenwood.
On the system side, SWIFT, our new forecasting and replenishment tool, has now been rolled out to all product categories. The space and floor planning and assortment optimization tool went live a few weeks ago, and our teams are starting to use the new system to plan for holiday and next year's store planogram. The space planning system will be fully integrated with SWIFT, and these processes will be integrated with our new master data system, which will automate the work and thus reduce the time needed to create floor plans at our increasingly complex spots.
So needless to say, I'm extremely proud of how our teams have executed across these initiatives while supporting strong growth.
Before turning over to Scott, I'd like to preview our upcoming investor conference in Chicago on October 13. I'm very excited to update you on our long-term growth strategies and looking forward to giving you a deeper understanding of the drivers of our business, the future growth opportunities we're prioritizing and also to give you insight into the talents and capabilities across our leadership team.
You'll hear about our view of category and consumer trends that support our confidence in growth in the beauty category. We'll show how we plan to continue to elevate awareness and clarity about Ulta Beauty as a retail brand. We'll provide an update on our loyalty program and how we're using data in new ways to drive greater share of wallet of our ULTAmate Rewards members. We'll discuss the pipeline of new brands we plan to add to our assortment and provide new insight about our products and services offering. We'll describe how our supply chain and systems investments position us to drive cost efficiencies and higher service levels. We'll discuss the multi-faceted real estate analysis we've just completed that gives us confidence in many more years of store growth ahead, confirming square footage growth as a key part of our strategy to double our market share in the next several years. We'll detail the margin drivers that give us great confidence in achieving our mid-teens operating margin target by 2019 and show you why we're confident in achieving the long-term earnings growth targets we set as part of the strategic plan that we shared back in 2014, even on a much bigger base of business than we forecasted in the initial plan.
So now I'll turn it over to Scott to give us more details about our second quarter results and our outlook for the third quarter and the year.