Carl Rubin
Analyst · JPMorgan
Thanks, Laura. Good afternoon, everyone. I'm very pleased to announce that 2012 is off to an excellent start. Following our strong performance in 2011, the momentum continued in the first quarter with better-than-expected sales and earnings growth.
Just to recap the headlines, we grew with the top line 23% and drove same-store sales of 10.1% on top of double-digit comps in Q1 in the 2 previous years' first quarters. We achieved 200 basis points of operating margin improvement driven by our double-digit comp and our team's consistent and disciplined execution of margin expansion strategies translating it to 46% EPS growth for the quarter. We delivered this profit growth while investing in the business with the addition of 18 new stores, moving our improved loyalty program to 50% of the stores and opening a new distribution center to enhance our supply chain capabilities. All of these investments position us to continue to gain market share over the long term.
We are driving our business forward by executing on our 5-point growth strategy of accelerating store growth: introducing to our guests new products, services and brands; enhancing our loyalty program; broadening our marketing reach; and increasing our focus on ulta.com. These strategies delivered results in the first quarter and we believe will continue to fuel our growth into Q2 and beyond.
Let me spend a few minutes detailing the progress we've made on each component of our growth strategy. First, we are accelerating our store expansion and are on track to open about 100 new stores this year, representing 22% square footage growth. With the 18 new stores we will open during the quarter, we ended Q1 with 467 stores in 44 states. We've been very pleased with our real estate strategy and the productivity of our new stores and have just complete a robust analysis to update the store network potential. We now view the opportunity for our prototypical 10,000 square foot store in the U.S. market to be approximately 1,200 stores, up from our previous estimate of 1,000 stores. As such, we are currently less than 40% penetrated into the new store plan.
Just to give you a sense of the methodology behind the analysis, our real estate team has a terrific record of identifying great sites and getting stores open on time and on budget and they have a tremendous amount of data on trade areas and customer purchasing behavior that have allowed us to refine our view of the opportunity for the U.S. market's potential for a full-sized 10,000 square foot stores. Our updated analysis takes into consideration about a dozen demographic factors. We look at population density, household income and retail presence in the market, as well as valuable information mined from our loyalty program. This analysis is layered on top of deep knowledge of the local retail markets. A third layer of analysis consists of using performance data of the existing stores in our portfolio based on their market and site characteristics as a reliable predictor of performance with similar characteristics. Our new 1,200 store plan does not include smaller store formats or the potential for expanding outside of the U.S., both of which are incremental, longer-term opportunities.
Looking ahead to the second quarter, we are on track to open 22 stores and complete about 10 remodels. Our 2012 store plan is locked in and we are already developing a robust pipeline of sites for the 2013 opening program. Our Real Estate Team just came back from the ICSE Real Estate Conference very optimistic about the long-term opportunities on the market. We believe the discipline we have in selecting sites and opening stores enhances the potential for great returns for shareholders.
I'd like to emphasize that we will not, however, open stores for the sake of hitting a number. We always value quality over quantity, but we are very optimistic that very attractive real estate opportunities exist for us to achieve our 1,200 store build out for our current format.
Let me talk about our second growth strategy, the addition of new products, services and brands. In the first quarter, we continue to add excitement to our guest offering, which allowed us to gain market share across all major categories by providing the newness that our guests value and expect. The 3 components of capturing that newness to refocus on trend, adding new products from existing brands we already carry and introducing new brands to our portfolio. In Q1, we saw particularly strong trends in antiaging, mascara, lipstick and B.B. Creams. This last category of B.B. Creams is a very hot trend. These all-in-one products deliver protection, priming, coverage and flawless finish. We're seeing strong growth in this category with B.B. Creams from Too Faced, Stila, Smashbox, Boucheron and Garnier.
The second newness factor is adding new products in existing brands. Here, we saw a continued strength in Prestige Cosmetics in particular. The new Naked 2 Palette from Urban Decay was a standout. Also strong in Q1 was the launch from Benefit of liquid foundation. In fact, this was one of Benefit's most successful product launches ever. I'd also like to note that in our Service business, we saw a strong performance from our Benefit brow bars, which are now in about 300 stores. We believe we have more brow bars than anyone else in the U.S., which provides our guest a fun and fast service for about $20.
Turning back to product, we introduced our exclusive Ck One cosmetic line to 50 Ulta stores along with ulta.com and are pleased with its performance. The Clarisonic line of skin cleansing tools continued to perform well in addition to everything else I've talked about. This do-it-yourself-at-home category also saw expanded success during Q1, with strong sales in Red Carpet gel manicure sets and the Remington i-Light Hair Removal System. Our online business in this Personal Care Appliance category, where we've tested some of these innovative personal care products, which sell at higher retail price, was particularly strong.
During the first quarter, we also added several new product brands to the assortment. Juice Beauty, an organic line that boasts scientific research supporting the efficacy of their products, was launched during the first quarter. Our guests are looking for organic products that deliver results and Juice Beauty is a sought-after brand with limited distribution. We also launched bath products from The Body Shop, Carol's Daughter skin and hair care products and Dr. Brandt in the Prestige skin category.
As we look to Q2, the newness in our offering continues. In Prestige Cosmetics, we are introducing Tarte's Maracuja Oil and Maracuja foundation, a new Benefit Snow White and the Huntsman kit, 68 shades of Urban Decay eyeshadow with a build-your-own palette and a new Super National Trend Collection from Bare Escentuals.
Light technology continues to drive innovation as well and we will add personal care products from Remington and Tanda to the assortment, targeting hair removal, acne treatment and wrinkle reduction. The B.B. Cream trend will be an area of focus with a new end cap in all stores, featuring B.B. Creams across all categories from mask to Prestige.
Finally, in our Prestige product offering, I'm pleased to tell you that we plan on adding Lancome boutiques to 50 additional stores, bringing the total number of stores offering Lancome to 79. We expect to open the vast majority of these new boutiques starting in the third quarter and completing before the important holiday selling season. These new boutiques are geographically targeted to enable us to market most effectively.
Additionally, in select stores, we plan to invest incremental capital in operating expenses in the Prestige area, which will allow us to expand our Prestige brand offering and add additional Prestige boutiques to these stores. We expect to provide more details on this during our next earnings call. We are very excited by these actions as they will continue to strengthen our guest offering in the Prestige part of our business, which has been growing quickly and capturing market share. In a few moments, Gregg will detail the short-term capital and P&L impacts of these long-term investments.
Let me touch on our Service business briefly. Salon continues to perform well, and we're very pleased with the strong positive comps we achieved. Newness was also a key driver of this strength. We launched Chromatics hair color by Redken in the first quarter, which sparked strong sales in cut and color services, as well as new guest acquisition. During Q1, we also finished the rollout of the gel nail service by OPI to all stores, which continues to add incremental sales as guests gain awareness of the offering.
Moving on to our third growth strategy, enhancing our loyalty program. With now well over 9 million active loyalty customers, this continues to be an incredibly valuable asset for Ulta as loyalty program customers shop more often and buy more with us overall. Just as important, the program gives us a highly effective means to communicate directly with our guests. At the end of the first quarter, we converted our central region to ULTAmate Rewards, which brings the number of stores on this new program to about half the chain. Our legacy loyalty program is certificate-based and at certain times during the year, guests choose a free gift from a list of predetermined products based on how much they've earned during that time frame. The new ultimate rewards program is a points-based program, which is far more flexible since guests can use their points on anything in the store whenever they want.
While we have been offering ULTAmate Rewards for a number of years, we recently made several enhancements to the program to add greater value to our guests. Since the points program is easier to understand and gives our guests more choices, we believe customers will appreciate the value of the program more. While still early, thus far, they are telling us they greatly enjoy the enhanced points-based program. We hope to move the balance of the stores to the new ULTAmate Reward program over the next 12 to 18 months.
As I have discussed previously, our loyalty club database provides us with a tremendous amount of information about our customers' shopping behaviors, what she buys, when she buys, where she buys. This is a significant asset for our company. The opportunity to harness that information in our guest targeting and communications is enormous as we seek a higher share of wallet. We are good today but we will significantly improve this capability over the long term.
Looking to the second quarter, we will continue to build on the personalization benefits that the loyalty program provides by launching an online rewards center that allows our guests to proactively manage their loyalty account. We also will enhance our POS terminals in-store to allow our cashiers to recognize and engage with our loyalty guests on a more individualized basis.
Our fourth growth strategy is to broaden our marketing reach beyond our historical strength in print advertisements. During Q1, we were pleased with the success of our 21 Days of Beauty promotion, which focused on Prestige's color, skin and special events in-store. We saw a solid performance of our gift with purchase offers for Valentine's Day and Mother's Day. We are also branching out into new areas to improve our marketing effectiveness. During the first quarter in the 21 Days of Beauty event, we supported it with radio, deeper public relations and social media. We continue to run national magazine print campaigns to remind customers of Ulta's brand positioning, Welcome to Fabulous, with targeted ads focused on beauty and spring trends. We are benefiting from the valuable relationship we established with Condé Nast about a year ago to communicate authority and credibility and position Ulta as a leader in beauty trends.
During Q1, we've conducted a multichannel editorial integration with a spring trend event curated from the beauty editors of Allure, Glamour, Lucky, SELF and Teen Vogue. This featured an integrated marketing program with direct mail, in-store signage and handouts, sweepstakes, e-mails and social media. On a public relations and digital media side, we drove brand awareness with participation in New York's fashion week, celebrity events with Katy Perry, Faith Hill and Tim McGraw; increased activity with Facebook, Twitter and Pinterest; and appearances on national television on shows like The View.
In the second quarter, we'll continue to focus on expanding our marketing reach. Kicking this quarter off in partnership with Lucky, a Condé Nast title, we beat the Guinness Book of World Records for completing the most makeovers in 24 hours, and we're rewarded with 7 minutes of airtime on the Good Morning America morning program. Also in the second quarter, we have our Love Your Hair event, 14 days of special events and great deals that showed our guests how to get and maintain the latest hairstyle and color. This type of unique event which leverages our product and service offering is what our guests want, and we believe we are the only national retailer that can bring this to life for her.
For the balance of the second quarter, we're planning a strong Father's Day season with a compelling gift with purchase fragrance offer, offers for back to school season late in the quarter and the national print advertising campaign for B.B. Creams. Our marketing program will continue to harness print, direct mail, e-mail, digital, social and broadcast. Also, a new store end cap Program that highlights new brands, new trends and great value will make our experiential shopping environment more exciting.
The fifth leg of our growth strategy is our focus in ulta.com. The opportunity is not only to generate higher e-commerce sales but to become a true multichannel retailer to drive the Ulta brand, both in the physical and virtual environments. From a small base, ulta.com continued its strong momentum in Q1, with solid increases in sales and traffic. During the quarter, we continue to see good performance with our Wednesday Limited Time Beauty Break offers, which we've worked with our vendors to strategically place around certain launches, new items and seasonality. On the technology side, I mentioned that we have built and launched a rewards portal, and we are working on further system enhancements to ensure a highly stable platform, faster page loads and improved site monitoring analytics.
Looking ahead, we are investing in people, customer service and technology to build a strong web presence that supports the Ulta brand and delivers a consistent multichannel customer shopping experience.
With a great start to the year, we believe that 2012 will again deliver strong growth in sales and earnings for Ulta as we continue to provide a unique offering and in-store experience that is fueling consistent market share gains. The 5 pillars of growth we've been executing on are still in the early stages, with many years of anticipated store growth ahead, an excellent pipeline of new product and service launches and adding new brands to the portfolio, a compelling improved loyalty program to roll out to the rest of the chain with a significant opportunity to improve the effectiveness of customer data mining; plenty of opportunities to drive customer awareness and acquisition in all of our markets; and a dot com business still in its infancy. We believe all of these drivers will fuel our growth in 2012 and in the years to come. We will also continue to be very disciplined in expense management and maintaining a healthy balance sheet, enabling self-funded growth and free cash flow generation.
With that, let me turn the call over to Gregg for a more in-depth review of the financials.