Good morning. My name is Chuck, and I'll be your conference operator today. At this time, I would like to welcome everyone to the UFG Insurance Second Quarter 2021 Financial Results Conference Call. [Operator Instructions]. Please note this event is being recorded. I would now like to turn the conference over to Randy Patten, Assistant Vice President and Controller. Please go ahead, sir.

Good morning, everyone, and thank you for joining this call. Earlier today, we issued a news release on our results. To find a copy of this document, please visit our website at ufginsurance.com. Press releases and slides are located under the Investor Relations tab. Our speakers today are Chief Executive Officer, Randy Ramlo; Mike Wilkins, Chief Operating Officer; and Dawn Jaffray, Chief Financial Officer. Please note that our presentation today may include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. The company cautions investors that any forward-looking statements include risks and uncertainties and are not a guarantee of future performance. These forward-looking statements are based on management's current expectations. The actual results may differ materially due to a variety of factors, which are described in our press release and SEC filings. Please also note that in our discussion today, we may use some non-GAAP financial measures. Reconciliations of these measures to the most comparable GAAP measures are also available in our press release and SEC filings. At this time, I'm pleased to present Mr. Randy Ramlo, CEO of UFG Insurance.

Thanks, Randy. Good morning, everyone, and welcome to our second quarter 2021 conference call. We are very pleased to report our most profitable second quarter in 6 years with net income of $0.54 and adjusted operating income of $0.35 per diluted share. The improvement in profitability is primarily due to a decrease in frequency and severity of commercial auto liability losses and below average catastrophe losses. During the second quarter of 2021, we reported a commercial auto net loss ratio of 67%, an improvement of 11.7 percentage points compared to the second quarter of 2020. We are pleased with this improvement and believe it is a direct result of our strategic initiatives. Throughout 2020 and the first half of 2021, our focus has been on reducing the size of our commercial auto portfolio by nonrenewing underperforming accounts and reducing the number of exposure units. Slide 6 in our presentation on our website highlights the progress we are making with our strategic initiative of portfolio diversification through rebalancing our mix of business. Commercial auto now makes up only 21% of our new business premium for the first half of 2021 as compared to 33% in 2019. Also, we are achieving growth in our more profitable lines of business with general liability increasing from 21% to 24%, commercial property increasing from 11% to over 18% and inland marine growing from 9% to 15% from 2019 to 2021. We are also seeing growth in our surety, specialty and assumed reinsurance lines of business, which contributed to our improved profitability in the second quarter of 2021. The decline of new commercial auto business, especially in targeted classes and jurisdictions, coupled with the growth of our more profitable lines, will allow us to continue to achieve greater diversification, reducing our vulnerability to commercial auto claims.…

Thanks, Randy, and good morning, everyone. As Randy mentioned, we are pleased with the progress shown in our second quarter results. We believe that we are on the correct course to improving our profitability. Now more than ever, we remain focused on executing the 3 pillars of our One UFG boldly forward strategic plan, long-term profitability, diversified growth and continuous innovation. Our focus on reducing the size of our commercial auto portfolio by nonrenewing underperforming accounts and reducing the number of exposure units continued to show progress in the second quarter of 2021. Through our strategic efforts, I'm pleased to report that exposure units decreased 23% over the past 12 months from 247,000 units in June of 2020 to approximately 190,000 units in June of 2021. Commercial auto claims frequency expressed in claims for insured units also continues to decrease with the 12-month moving average declining again in the second quarter of 2021, down to 4.48% from 5.01% in the second quarter of 2020. This decline is summarized on Slide 7 in our earnings call presentation on our website. It is important to note that the decline in frequency began prior to the pandemic and continues to decline despite an increase in miles driven in the second quarter of 2021. We believe this continued decline is a direct result of our strategic underwriting actions. Slides 9 and 10 provide a 3-year view of our claims counts by major commercial casualty lines of business. For example, on commercial auto, bodily injury and property damage claim counts are down 22% in the first half of 2021 as compared to the same period in 2020. We have also provided commercial general liability, BOP liability and workers' compensation claims counts on these slides as all are down in the first half of 2021, which…

Thanks, Mike, and good morning, everyone. In the second quarter, we reported consolidated net income of $13.8 million compared to net income of $6 million in the same period of 2020. Year-to-date, we reported consolidated net income of $32.5 million compared to a net loss of $66.6 million year-to-date 2020. As Randy mentioned, the improvement in profitability in the second quarter of 2021 was driven by a decrease in frequency and severity of commercial auto liability losses along with below average catastrophe losses. Also contributing to net income reported in the second quarter and year-to-date 2021 was an increase in investment income and net realized investment gains. Net investment income was $13.8 million and $30.9 million in the second quarter and year-to-date 2021 as compared to $12.7 million and $15.1 million in the same period of 2020. The increase in both periods was primarily due to the change in the fair value of our bank fund LLPs. These bank funds increased in value by $2.5 million in the second quarter and $9.5 million year-to-date 2021 compared to an increase of $1 million and a decrease of $9.1 million in the same period of 2020. We reported net realized investment gains of $6 million in the second quarter of 2021 compared to $15.8 million in the second quarter 2020 and $30.5 million 2021 year-to-date versus net investment losses of $77.6 million in the comparable 2020, 6 months year-to-date. The majority of the change between the 2 periods was driven by a change in the fair value of our equity security investments, what I refer to as phantom gains. The remaining change was primarily driven by actual sales of equity holdings. Moving on to operating metrics. For the quarter, we reported a combined ratio of 100.8% compared to 111.4% last year. Year-to-date,…

[Operator Instructions]. And the first question will come from Marla Backer with Sidoti.

So your strategy to reduce commercial auto is obviously showing strong results. What are you seeing, if you could step back and just take a look at what you're seeing industry-wide. Are you still seeing the same kind of social inflation pressures that you've talked about in prior quarters, but not affecting you as much because of your proactive strategy?

Marla, this is Randy. We're certainly not declaring victory yet on commercial auto. We mentioned, we saw a continued decrease in frequency, which is a big plus, especially since some of the other carriers are -- saw frequency go upward as the economy started to open up. So we -- that tells us that our reduction in units and reducing the most problematic units have paid off with our continued lower frequency. We've also seen severity get more in line, which is positive. And our difference in the way we're handling claims with -- trying our best to stay out of court and settle claims quickly, I think, all have helped. But there really hasn't been -- we're still seeing traumatic brain injuries, post-traumatic stress syndrome and so many more claims than we ever did in the past. We can try our best to stay out of court. But the plaintiffs' bar have found ways even on low impact accidents to continue to bolster the claims of the people that were in some of these accidents. So we think, absolutely, we want to write less auto going forward. We can't avoid the line, obviously, completely, but we can kind of manage what we offer. We're also kind of tempering the limits that we're able to offer, umbrella, as we've cut back on considerably, and trying to avoid some of the big severity losses. But I don't know if -- I think the term social inflation, which I don't think we actually used anywhere in our transcript, which is a miracle from the past several quarters, but we're still seeing a lot of evidence of it, unfortunately. There's been a little bit of legislative changes. Texas is, for sure, passed a lot, it could help a little bit. But really, it's -- we're doing everything on our end with rate and cutting back with exposure and limits. But it's too early just to really say anything that we're seeing a lot less with regards to the core things that are making commercial auto, a tough line of business.

Okay. And then in terms of -- again, staying with the commercial auto category, you've taken a lot of exposure out of your overall book. Where do you think you are in that process in terms of eliminating the riskiest policies from that category?

This is Randy again. If I -- where we ultimately need to be -- I think we said we're getting closer to 25% of our overall book, and I would say that probably needs to go to 20 long-term and possibly lower than that. That would still make us a little bit higher percentage than a lot of our peer companies have in commercial auto. So you've heard us talk about diversifying the book of business overall, and commercial auto, without a doubt is still an area that we want to decrease versus some of the other areas that we want to increase.

Okay. And then just last question, switching topics. The online quoting system -- the platform. Can you give us just in general terms what the road map or time line is for rolling that out?

Yes. So I'll maybe turn a little bit over to Mike. We kind of mentioned that the premium volume was -- as kind of insignificant so far, and we're only offering it in a select number of states so far. But what I really like is we get high marks for the experience that agents go through in quoting business. The system is fast. I think our average quote time is like under 8 minutes, which is terrific. What we have found is we're -- we still have work to do on our rates, and that's very correctable. So I'm kind of thrilled with the program. It has translated into a lot of premium yet, and that is solely because of competitiveness, and we can get that fixed in a fairly short period of time. Mike, do you have more on the kind of the time line?

Just on the time line, no specifics that we would share, but we will be rolling out additional states on a regular basis every quarter or so. We'll be rolling out another state or a few states as we build momentum to -- for that process rolling out the states. Maybe 1 addition to the comments Randy made on how excited we are about the system. One of the other key things that we've seen is pretty high percentage of our risks are able to go through the process, straight to issue without involving an underwriter on our side. So our analytics is able to make the call on acceptability and pricing without underwriter involvement. That's part of what's speeding up the process. Now as Randy said, we're disappointed with the buying rate, and that's based on just our rates not being where they need to be. We implemented a lot of new analytics into our pricing process, and that's difficult to get it right out of the gate. So we have some adjusting to do there in some states, in particular. But with the system itself and the process, we're very excited about how that's gone so far.

[Operator Instructions]. Our next question will come from Paul Newsome with Piper Sandler.

Could you talk a little bit about the property lines of fire and allied lines? And what you're doing there as well? Looks like it's -- you're growing. Maybe that's mostly rate. But the loss ratio there is still a little bit rough. So in fact, it looks like it's been at least year-to-date rougher than the auto business. So maybe you could just talk about what you're doing there.

Yes. Paul, this is Mike. I'll take a shot at that one. So first comment, our property loss ratio is a little rough, and that's being driven year-to-date, primarily by the Texas winter storm that we had earlier in the year. So that's having a big impact. But that being said, over the past few years, storms have had an outsized impact on our property line of business, and that's something that we're aggressively trying to address. So I would say our focus has been on auto. And our focus, while it will continue to be on auto, right now our efforts are really aimed at improving that property line substantially because that is our second line that we're not happy with the results in. We've seen -- we just went through an RFP process, looking at some maybe different reinsurance solutions for our cat. And one of the conclusions from that based on presentations from a lot of different industry experts as some of the storm patterns have changed and have shifted into some areas where UFG tends to be heavy -- heavily exposed. So we'll probably be making some strategic plans to reduce exposure in some areas. We're pushing very hard on rate. You've probably seen our rate quarter-to-quarter continue to go up in the property line. We think there's an additional opportunity to push rate, especially in some states and jurisdictions. And we're also getting a lot tougher on the underwriting process, a lot more risk control involvement. We're reviewing existing accounts on the books with risk control and really trying to improve the quality of that book as we go forward.

So is the thought that the last couple of years of cat losses are kind of normal and you'll price for that? Or am I thinking of it -- should be thinking about it differently?

Maybe not normal, but I think we feel like the models that we use in the industry underestimate the impact from severe convective storm. If you look at our portfolio over the last decade, we've done a good job of reducing our closure to hurricanes on the coast. But we've grown in the Midwest, where you're more susceptible to severe convective storm. So while we've seen fewer big hits. And of course, we just had the derecho. So we do have a big hit from time to time. But we've generally seen fewer big hits to our bottom line, but we are seeing more frequency of smaller cat events. So the aggregation of severe convective storm losses has created some volatility in our results, and that's something we're trying to address.

This concludes our question-and-answer session. I would like to turn the conference back over to Randy Patten for any closing remarks. Please go ahead, sir.

This now concludes our conference call. Thank you for joining us, and have a great day.

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.