Jerry Davis
Analyst · Citi
Thanks Tom and good afternoon everyone. We are pleased to announce another quarter and full year of strong operating results. Fourth quarter, same-store revenue, expense and NOI growth rates were 3.3%, 1.3% and 4.1%. Full-year 2019 same store growth rates were 3.6%, 2.5% and 4% respectively. As Tom alluded to in his prepared remarks, UDRs primary operating objectives are to consistently generate above peer average same-store growth while also expanding our operating margin both of which drive FFOA per share growth overtime. Over the years, we have successfully executed these objectives in a variety of ways. Prior to 2019 we primarily focused on top-line growth initiatives such as parking, short-term furnished rentals and common area rentals. In 2019 these top-line growth initiatives continued to produce outstanding results, but we also pivoted our strategy to more actively minimize controllable expense growth through the implementation of our next gen operating platform. Why did our focus shift? Three reasons. First, our customer increasingly expects to conduct business with us on their time, across a wide variety of industries intuitive, easy to use, self-service apps have come to define high quality service. Interacting with our customers should be no different, which is why the backbone of our NextGen operating platform is built on self-service. Second, centralizing certain operating functions, outsourcing others, providing better self service to our current and prospective customers and more actively utilizing the data we collect will result in greater efficiencies at our cost structure. By 2022 we expect these efforts will expand our controllable margin by 150 to 200 basis points, which translates into $15 million to $20 million in incremental run rate NOI or $300 million to $450 million in value creation at a 22 times multiple. Third, the consistent adoption and execution of operating initiatives that boost revenue growth, constrained expense growth and enhance FFOA per share growth is ingrained in UDR's cultural DNA. But the NextGen platform is and will remain somewhat of a distraction to our teams in the field and at corporate until fully implemented by the end of 2021. As we consider the sequencing of growth initiatives over the coming years, cost efficiency will be the focal point in 2020, with additional revenue growth initiatives beginning to come online in 2021 and beyond, once our property technology and data analytics platforms are fully built out. Moving on, we are now a year and a half into the implementation of the platform and have achieved approximately 25% of the original underwritten NOI improvement. Thus far, our controllable margin has expanded by 60 basis points, and slight level headcount has been reduced by more than 15% through natural attrition. After reducing our same-store controllable expenses by 0.4% in 2018, 2019 controllable expense growth was just 0.9%, resulting in average annual growth of only 0.3% over the last two years, versus 1.8% for the peer group. For 2020, we expect our controllable expense growth to be at or below this level. At the same time, 2019 resident satisfaction scores improved by 11% and we anticipate further improvement in 2020. As such, expanding our margin through cost and headcount reduction is clearly not resulting in a decline in actual or perceived customer service. Rather, is more efficiently delivering a superior all around experience to our customers. Our NextGen operating platform is proving to be a win-win for UDR, our associates, our residents and our investors. We are excited to update you on our continued progress and expected economics throughout 2020 and beyond. Next 2020 has started well, occupancy remains high at 96.9% and our $1.8 billion in 2019 acquisitions are ahead of underwriting expectations. As a reminder, we expect the weighted average yield on these acquisitions to improve from a trailing 4.7% of purchase to above 5.5% by year three. These accretive investments will continue to drive our FFO growth and value creation for years to come. Looking ahead, full-year 2020 same-store revenue expense and NOI growth ranges are 2.7% to 3.7%, 2.2% to 3.0% and 2.9% to 3.9%, respectively. Drivers of our revenue growth include higher rents including Smart Home contribution and slightly higher occupancy. Offset by a lower contribution from other income, as a growth rates from initiatives rolled out over the past several years such as parking, short-term furnished rentals moderate and lower utility expenses reduce our reimbursement revenue. It is important to note that as 2020 unfolds, our quarterly same-store growth rates will be higher than our year-to-date same-store growth rates as 2019 acquisitions move into our quarterly same-store pools. In addition to MetLife JV communities acquired in 2019 are included in our full-year 2020 same-store pool. These are not expected to significantly impact same-store growth rates. Their inclusion will provide more transparency through 2020 beginning with our first quarter supplement. At the market level, we expect 2020 top-line growth rates will exhibit less variability than in years past. The Monterey Peninsula, Portland, and Boston markets are forecast to grow same-store revenue at a rate above the high-end of our 2.7 to 3.7 portfolio growth rate range in 2020. New York, Baltimore and Orange County should come in below the low end. All other markets are forecast to grow revenue within the collars of our portfolio growth ranges. Regarding accelerating versus decelerating markets in 2020 versus 2019. We expect the Portland, Tampa and New York will generate the highest year-over-year acceleration in 2020 same-store growth. And San Francisco, Seattle and Baltimore are forecast to decelerate the most. In closing, I would like to thank all UDR associates in the field and at corporate for producing another year of robust operating growth, successfully integrating 1.8 billion of acquisitions and continuing to embrace the future in the form of our next gen operating platform. 2019 was an eventful and very rewarding year. I'm immensely proud of each of you. With that, I will turn it over to Joe.