Patrik Frisk
Analyst · Raymond James. Your line is now open
Good morning everyone. I want to say something out front. Last night we learned of a terrible tragedy involving the loss of a member of the Under Armour family at one of our stores in Orlando. Our heart goes out to her teammate -- to this teammate and her family and to all the teammates affected by this awful incident. Our concern right now is with the safety and security of everyone involved. We have closed our stores in Orlando area and are making grief counseling available to our teammates. We will offer updates as soon as possible in coordination with local authorities and the teammate's family. Now let's get into the prepared remarks. On my first call as CEO, I will start by underscoring several things. First and foremost, I'm not satisfied with where we're today. As a company, we've made significant operational progress in the form of better systems, structure and processes, as well as a considerably stronger balance sheet and the ability to generate cash. As a brand, however, we see a paradox of two challenges in front of us. Continued softer demand in North America as we work through our elevated inventory and multiple years of discounting, and a highly committed cost structure which is taking longer to unpack and is limiting us from being able to spend as aggressively as we would like to, to increase brand consideration. Next, we are firm in our commitment to staying centered in athletic performance and bringing authenticity to the brand through innovative products, solutions, and experiences that athletes didn't know they needed, once they have them can't imagine living without. And finally, to thoroughly execute a strategic operational and cultural transformation of this magnitude takes time and quite simply, the realization of milestones and progress within certain areas of our business is taking longer than we anticipated. Amid this journey, and with 2019 behind us, it's important to reflect on the work we've done during the most transformative three-year period in Under Armour's history. Against the highly competitive and dynamic consumer backdrop, we are fundamentally running a better company today, one that strives to deliver the right product to the right place, at the right time in a more consistent and purposeful manner than ever before. We have healthier inventories, less debt, and have meaningfully improved cash generation through a more disciplined approach within our sales and operations planning process. And I'm proud of the strong management team we have in place that is committed to executing our long-term goals and objectives. Operationally and strategically, we are aligned to ensure we have the best opportunity to succeed as a performance oriented brand. And with ongoing and robust consumer insights work we have clearly defined our opportunity set. We compete in athletic performance, our target consumer is the focused performer, our brand positioning as the human performance company that gives you the edge to go beyond any limit. And all of this is driven by delivering the world's most innovative products to fulfill our mission, which is to make you better. Our purpose and strategy are clear to us. However there are those who believe our focus on athletic performance may currently be too narrow. We disagree. In fact we see an even greater opportunity to drive harder towards our vision and mission. Of course, being an athletic performance requires us to make innovative highly functional product, but it must also be great looking and on trend, like our design team says, without beauty, there is no performance. Turning back to the year at hand and our outlook for 2020, I'd first like to take a minute to provide our thoughts on the rapidly evolving situation related to the coronavirus outbreak in China. Along with all companies that do business there, our primary concern is for the health and wellbeing of the Chinese citizens, our teammates, and partners and those affected around the world. As it relates to potential operational and financial impacts to Under Armour specifically, there are several unknowns that we're continuing to monitor and assess not only for the APAC region but also on a global basis. From a supply chain point of view, there could be challenges that develop from the material, factory, and logistics perspective. In materials, we're assessing possible impacts related to fabric trim and package sourcing and potential delays and capacity challenges that could prove to be difficult in second half of the year. With respect to factories, we're continuing to see closures, changing timelines of when they might reopen, and trying to assess what it means for production fulfillment, capacity, and the prioritization of which products to make. In logistics, we think it's reasonable to expect industry-wide delays in terms of delivery around the world, including potentially missed shipment and service windows and the need for increased air freight and additional measures at ports that could create unforeseen congestion. Looking at the greater marketplace and how consumption, consumer behavior, and overall economic shifts could potentially play out is where it gets even more unclear with respect to duration and the possible levels of elevated inventories and promotional activities later in the year. In aggregate, we're evaluating each of these items individually and collectively to assess potential impacts and options to try to mitigate risks to the best extent possible. And only five weeks into this situation, one that is clearly not stabilized, we're electing to stay appropriately prudent and not prepared to quantify many of these elements today, as events could meaningfully evolve in the coming weeks. With respect to what we have factored into today's initial 2020 outlook with almost 600 [monogrammed] [ph] Under Armour doors in China currently closed, we're estimating a first quarter revenue impact to the APAC region of about $50 million to $60 million, which is a little more than a point of growth for Under Armour globally this year. Given the ongoing uncertainty, it is possible that this situation could have a significant material impact both financially and operationally on our full-year including the potential for additional top-line contraction for total UA. But to reiterate, at this point, we're only contemplating a first quarter APAC revenue impact. As we gain better clarity and additional events unfold, we will provide updates as appropriate. Turning to our full-year 2020 outlook, including little more than a point due to the coronavirus, we are expecting global revenue to be down at low-single-digit rate. This is not where we expected to be at this point in time. So we will need to evaluate what this means with respect to the long-term financial targets from our Investor Day in 2018 and the high level of uncertainty around the situation in China that could further impact these targets. To provide some more color and context around drivers contributing to this expectation, let's start with our international business where we continue to deliver consistently towards our long-term strategic expectations. Higher service levels and better managed inventory along with targeted return-based investments and continued improve operational discipline had begun to unlock the potential of our long-term productivity growth algorithm. In total, our international business should be up at a low double-digit rate in 2020 with each region also growing at a double-digit rate for the year. Clicking down in Asia-Pacific, we believe our strategy to expand and penetrate key markets it's working. From a channel perspective, we are seeing outpaced e-commerce growth and plans to invest even more heavily into digital and marketing to continue to increase brand awareness and consumer engagement. We also expect to continue to grow our owned and partner door base which is now just over 900 locations across the region. By leveraging our integrated go-to-market process, key innovation platforms, and more cohesive marketing to drive stronger consumer connections, we remain bullish on this region's long-term growth potential. Turning to EMEA, we continue to work to optimize the marketplace across accounts strengthening the business to focus on strategic growth in the countries that we believe have the highest levels of return. Throughout 2019, we made good progress against this objective. With the transition into our new regional headquarters in Amsterdam, we are confident that we have the right infrastructure to continue to deliver greater leverage and operational efficiencies as we grow and scale the business. Based on the operational improvements we've made, we expect our revenue growth to accelerate as our efforts to more cleanly manage the marketplace are yielding stronger bookings among our key wholesale partners. From a portfolio perspective, one of our largest channel opportunities lies in expanding our D2C presence, where we believe we can better manage the pace and premium presentation of our brand. In the EMEA’s e-commerce business we ran last year with very few promotions and saw a little impact to our results. So an encouraging sign of brand strength is returning to this play. Using this as a potential proof point for the rest of the world, we continue to get smarter about volumetric impacts, price sensitivity, and overall brand validation to drive consumer engagement. In Latin America, we're staying focused on amplifying footwear and optimizing our distribution model. 2020 in this region is about underscoring our brand positioning in athletic performance, enhancing our commitment to growing premium distribution with a sharper focus on key accounts and leveraging the integrated go-to-market process we have put in place. We also plan to bring Latin America on to our global ERP platform. Finally, it's our North American business where expectation was that we'd see stabilization by the end of last year and pivot back to growth this year. Operationally, we continue to make positive strides managing the marketplace and driving better operational discipline. However, a combination of demand challenges and distribution dynamics is materially impacting our business. These issues are most evident in our full-price wholesale and e-commerce businesses, leading to an expected mid to the high-single-digit decline in 2020 for our North American business. So let's dive into each of these channels, review some of the issues we're facing, and what we're doing to fight our way back in our largest market. Starting with our wholesale business. Our reduction of sales to the off-price channel from its peak in 2018 is on track where we expect it to be in terms of working it down to a more optimal mix within our portfolio. While overall positive for our brand health and eventual supply demand rebalancing, this reduction should remain a revenue headwind in 2020. In full-price wholesale, we're working to improve every aspect of our partnership from service levels and on time delivery to segmentation and marketing support. Operationally, I'm confident that we've become a better partner for our wholesale accounts. And while we are checking the right boxes and seeing confidence return into the mix, the rate of recovering our shelf space in this channel is not happening as quickly as we had expected. And of course, it takes more than being a great operator to win with our accounts. It takes a strong brand, and we've been a very quiet brand for the past few years. In 2020, that changes dramatically. Having launched the only way is through brand platform last month, we believe we are firmly shifting back to offense and putting more of the pieces in place to holistically empower touch points with our consumers and better support our wholesale partners. As the year-long effort this is the most comprehensive and coordinated brand campaign in our history, orchestrated globally across wholesale, e-commerce, brick-and-mortar, social media, grassroots, and sporting moments, completely centered around our consumer. We see this platform as a key initiative to improve brand health and drive consideration for purchase and are excited to continue to build-off this base as we get deeper into 2020. So how does all of this translate into wholesale expectations for 2020? In the first half of this year, wholesale orders came in lower than expected driven we believe in part by temper demand against last year spring summer season. With respect to the second half, keep in mind that we are just now finalizing our third quarter bookings, which are trending relatively flat. For the fourth quarter we have only recently started to take orders so in total are not in a position as of this call to make a well informed second half conclusion, so instead, we will choose to stay prudent with our outlook. Additionally, we continue to plan for a reduction in off-price sales for the full-year. We're working hard to support our key retail partners and believe the marketing efforts, assortment improvements, and increased digital investments; we're making will enable us to better serve both our customers and consumers in our journey to returning to growth. Moving to our direct consumer business in North America, and a little more color on our three concepts. I'll start with our Brand House stores. Although only a small percentage of North American DTC, we are very encouraged by some of the stories that work that we've done. Next up is Factory House, our outlet concept, which is at 90% of our physical door count and about two-thirds of D2C revenue in North America; it is the workhorse of the fleet. Given the tremendous effort we've done to manage inventories across the marketplace over the last couple of years, we're seeing steadiness across this business with more balanced capacity, increasingly better in-stocks, and improving operations. And while difficult traffic conditions continue to persist, we're expecting our Factory House business to end the year relatively in line if not a little better than 2019 results, so all in stable. The remainder of direct consumer, our e-commerce business continues to be challenged and is meaningfully behind where we thought would be at this point in time. We believe there are two primary things going on. First, we believe prior promotional activity has impacted consumers' willingness to pay full price for our brand to a higher degree than we originally anticipated. And while the trend of higher AUR among those that do purchase on our site continues, the volume necessary to offset the impacts of our business declines that we experienced last year is not yet materializing. Second, as a vehicle capable of delivering a premium inspirational brand experience to our consumers, we're working to improve our e-commerce platform to better compete in today's ever-changing highly competitive market. And to support this, we're standing up at CRM program to drive higher engagement, frequency, and repetition. And that's just it, there's a tremendous opportunity to write this business and accordingly we're not sitting idly by. This summer we plan to launch an enhanced e-commerce site in North America on a new platform that is tested successfully at a small scale in EMEA for nearly two years. We believe this new platform together with investments into personalization and CRM later this year will enhance our ability to elevate our storytelling and experience for our consumers. Additionally, in the second half of 2020, we're currently planning reduced promotional activity across our direct consumer business. And while this may create a revenue headwind, we believe it is the appropriate strategy to enhance our premium positioning with our North American consumers. To wrap up North America, our transformation is taking longer than we had originally expected. And as we work through a reset, rounded both on quantity of revenue and long-term margin expansion, there are several strategies focusing on our product and brand at every touch point to stabilize and return to growth in our large market. First, is a sharp focus on ensuring our product innovation and segmentation are well-positioned to drive greater shelf space opportunities with our key accounts and consideration from their consumers. Second, is building a stronger brand utilizing deep consumer insights and increased marketing investments to better activate our roster of athletes and influencers, significantly amplifying our visibility in the marketplace. Third, is continuing to drive operational improvements to enhance our ability to better serve the end-consumer quite simply becoming their brand of choice. And finally, is underscoring our priority to become a better direct-to-consumer organization that is digitally and physically capable of delighting and inspiring consumers with a premium seamless experience every time they engage our brand. So to close out, I'd reiterate again that we're not satisfied with where we're at today. While we made significant improvements as a company, overall there's more work to do. Given the challenges ahead, Kevin, our board, and the entire global management team are aligned and confident that our transformation will continue to support our ability to execute against our long-term strategy and realize Under Armour's full potential. And with that, I'll hand it over to Dave.