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Travelzoo (TZOO)

Q4 2015 Earnings Call· Thu, Feb 11, 2016

$10.47

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Transcript

Operator

Operator

Good morning. And welcome to the Travelzoo Fourth Quarter 2015 Financial Results Conference. [Operator Instructions] And the floor will be open for questions following the presentation. Today is call is being recorded. Before introducing you to your host and beginning with the company's presentation, the company would like to remind you that all statements made during this conference call and presented in the company's slides that are not statements of historical facts, constitute forward-looking statements and are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. Actual results could vary materially from those contained in the forward-looking statements. Factors that could cause actual results to differ materially from those in the forward-looking statements are described in the company's Forms 10-K and 10-Q and other periodic filings with the SEC. Unless required by law, the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of new information, future events or otherwise. Please note that this call is being webcast from the company's Investor Relations website at www.travelzoo.com/earnings. Please review the company's website for important information, including the company's earnings press release issued earlier this morning, along with the slides that accompany today's prepared remarks. An archive recording of this conference call will be available on the Travelzoo Investor Relations website at www.travelzoo.com/ir, beginning approximately 90 minutes after the conclusion of this call. Now it is my pleasure to turn the call over to your host, Holger Bartel, Travelzoo's Chairman and Global CEO. Sir, you may begin.

Holger Bartel

Analyst

Thank you, operator. Good morning and thank you all for joining us today for Travelzoo's fourth quarter 2015 financial results conference call. I am Holger Bartel, Chairman and Global CEO of Travelzoo, and joining me today is Glen Ceremony, the Company's Chief Financial Officer. Glen will walk you through today's format.

Glen Ceremony

Analyst

Thank you, Holger and everyone for joining us today. For the format of today's call, I will review our fourth quarter financial results and then Holger will provide an update on our strategy. Thereafter, we will open the call for our question-and-answer session. Now, please open our management presentation which is available on our Investor Relations website at www.travelzoo.com/earnings, to follow along with our prepared remarks. Slide 3 provides the key financial highlights for the quarter. These results include in the current and prior periods the financial results of the Asia Pacific business that we acquired in August. Our revenue for the quarter was $32.1 million, down 6% year-over-year or down by 3% in constant currencies. Our non-GAAP earnings per share this quarter was $0.03 which is $0.16 higher than the prior-year period. Our members grew to over 28 million and our social media followers and mobile app downloads continue to increase. The next few slides provide a view on our financial progress over the last few quarters. Vast changes in foreign currency exchange rates and our investments in member growth and product enhancements have been overshadowing some of the positive trends. Slide 4 demonstrates the steady progress that we are making on revenues, costs and profitability. Year-over-year revenue growth in constant currencies improved over 10 percentage points. Similarly, year-over-year changes in operating income and EPS have improved steadily. Slide 5 highlights that this improvement is despite our increased investments in audience and product development, as we have been focused on operating smarter and increasing margins in order to help fund these investments. Slide 6 demonstrates that revenues from our core travel products have began growing again in constant currencies. These revenues represent 70% of our business. However, the sales of local deals, vouchers and as well as SuperSearch and…

Holger Bartel

Analyst

Please turn to slide 18. Our growth strategy continues to be build on two pillars. On one hand, we are looking to grow our audience, together with our Asia Pacific business. We now have over 28 million Travelzoo members worldwide and that base continues to grow. At the same time, we are working to enhance our products to serve our users better. We not only want them to receive deals from us by email and social media, but we also want to help them when they are actively searching for something specific, like a hotel room on a certain date. We believe that these product enhancements will result over time in higher revenues per member. Slide 19 provides highlights on our investment priorities and how they are aligned with these two pillars of our strategy, growth in audience and improvements of our products. First, we increased our investment in acquisition of new members during 2015. Our focus is to add high-quality members, explore ways to leverage our strong social media presence and to test some offline marketing channels. We have seen the strongest gains in Europe, where revenues are now growing again after many quarters of decline. These new members are expected to yield benefits to our business for years to come. Second, we have been working to enhance our products to be more mobile-friendly and to enhance usability so that members can find more easily what they are looking for. A lot of work is underway in this area. We have improved our apps and we are actively testing our new simpler search. We have also made our emails easier to read on all devices and we've tested ways to deliver more relevant content to our members based on their likes and dislikes. All these improvements are showing promising…

Operator

Operator

Certainly. [Operator Instructions] Our first question comes from the line of Dan Kurnos from The Benchmark Company. Your question please.

Dan Kurnos

Analyst

Great. Thanks. Good morning. Holger, you know, look, I will tell you that certainly we can see outwardly some of the efforts you've taken on the product side in terms of Cleanup have at least made certain aspects more appealing, so kudos to you on getting this thing sort of moving in the right direction. I guess, my question is really centered around maybe some of the other metrics here, and I know that you closely guard your user metrics and we've had this conversation in the past. But maybe in relation to my initial comments, if you could just give us directionally, you know, you talked about the hotel platform on a more granular basis. But within your other products and as you continue to evolve this platform into what sounds like more of a social experience, just what you're seeing in terms of either ROI trends on this heavy consumer spend or consumer acquisition spend, I should say right now, and within your existing user base, what you're seeing in terms of retention rate, churn, repeat rates and how that’s trending since you've made some of these improvements? Thanks.

Holger Bartel

Analyst

Well, thanks Dan. Thanks for the compliment on our product improvements, which I think have really not easen. Many of the things we are working on have not even seen the day of light, so we are very excited about the things that will be coming to our 2016, in particular the simpler search improvements on hotels, changes to our website, mobile site to make them responsive and so forth. So there is certainly lot more come later in the year. With regards to user metrics, what we've generally done over the last couple of years is move more towards building an audience of higher quality, you might see that our acquisition cost for new members have increased. We are spending significantly more than 3, 4 years ago. We are investing this in an attempt to grow our member base, which it is growing, but its not growing at fast on a just merit basis, as you might expect. This is because we are just putting much more emphasis now on acquiring those members that are active and are generating the most activity in revenue for us going forward. With regards to user trends and metrics on other products, maybe you can help me Dan what else the most trends you would like to have more clarity on going forward?

Dan Kurnos

Analyst

You gave some good commentary around increased numbers of searches and conversion rates with the hotel product. So I am just curious and I know that you guys are still in the early stages of your product revamp or replatforming essentially is what this is. So I am just curious within your core products as you continue to spend on these high active users and really just trying get in to what the ROI trends look like on your customer acquisition spend and the new users that you're acquiring, plus your existing users, since you've gone through kind of some intentional churn in the past, how they're responding to the new product changes initially and if the trends are just generally improving from a conversion standpoint or if that’s really still wait and see depending on what happens with our new product launches?

Holger Bartel

Analyst

Yes. So in the test we have been doing with the product improvements, we are working on. We have seen actually quite significant improvements on conversions. I don’t have any data right now to present to you, we didn’t prepare this. But let us look into what we can do more in future quarters. So that’s good. What that means is not only that we are generating more revenue from our user when they come to the site. What it also means and actually more important that users now start finding things that they are looking for which they previously haven’t, that’s more important. The effect of that is that, the user will come back to the site because they were successful. The worse thing that could happen is if someone comes to us and we cannot help them, then chances that they will come back is much lower. We started recently working a little bit with Forsyth [ph] and what we found is that the Net Promoter Score of our members is unbelievably high compared to some of our competitors. So we certainly know that our members are very loyal. They come to us when they want something. But now with some of these improvement in search, they are much more likely to find what they are looking for.

Dan Kurnos

Analyst

Great. And then, just on the hotel side, if you could just talk about, I'll leave the macro for other – to ask about. But just in terms of specifically the alternative, we've seen an increase in alternative lodging with the rise of there being - obviously Expedia talked about HomeAway and how that’s kind of potentially changing the market dynamic. And in addition as the larger players Expedia and Priceline continue to aggressively add supply, they are also willing to take lower take rates, from their – from the suppliers, give suppliers more of the cut. So if you are seeing any impact on some of your higher quality, partners understanding that you don’t have real huge supplier base build out yet. But just how you think about the dynamics in the marketplace changing the way you approached building out hotel supply and the hotel booking platform?

Holger Bartel

Analyst

Yes, we have now over 2000 hotels under platform and I can tell you it’s not so much this year number of hotels. In fact, yes, probably 2 years ago we had too little, but now in major cities and destinations we have sufficiently brought range of hotels. What really matters more is the quality of the hotels and the deals that they are providing us and in the comparison shopping that we are doing on an ongoing basis of what we are offering versus what others are offering, we're actually doing quite well and that’s what probably explains the increase in conversion rates. On the hotel front, we – the take rate that the big companies Expedia and Priceline are taking from hotels is actually much higher than you might think, because in order to really get volume as a hotel you have to get on to this first page of results and its little bit like Google [ph] like bidding process. So they have to pay quite – and quite extensively to be on that first page, particularly in times when they really need help because at that time other hotels need to help as well. So they welcome us very much as an alternative solution for this and for some of the hotels that are in major markets and has utilized us with some great offers during this times and have certainly delivered quite significant amount of bookings. So that’s encouraging. So I don’t – I actually see our opportunity between the two giants, our opportunity is actually quite good because hotels don’t want to be faced with such a massive concentration.

Dan Kurnos

Analyst

Got it. Great. Thanks for the all the color, Holger. I appreciate it.

Holger Bartel

Analyst

Thanks, Dan.

Operator

Operator

Thank you. [Operator Instructions] And this does conclude the question-and-answer session of today's program. I would like to hand the program back to Holger Bartel.

Holger Bartel

Analyst

Okay, great. Thanks, ladies and gentlemen, thanks for your time and support and we look forward to speaking with you again next quarter then. Have a nice day.

Operator

Operator

Thank you, ladies and gentlemen for your participation in today' conference. This does conclude the program. You may now disconnect. Good day.