Hello, and welcome to today’s Tyler Technologies First Quarter 2023 Conference Call. Your host for today’s call is Lynn Moore, President and CEO of Tyler Technologies. At this time, all participants are in listen-only mode. Later, we will conduct a question-and-answer session, and instructions will follow at that time. [Operator Instructions]. And as a reminder, this conference is being recorded today, April 27, 2023. I would like to turn the call over to Hala Elsherbini, Tyler Senior Director of Investor Relations. Please go ahead.

Thank you, Davin, and welcome to our call. With me today is Lynn Moore, our President and Chief Executive Officer and Brian Miller, our Chief Financial Officer. After I give the Safe Harbor statement. Lynn will have some initial comments on our quarter, and then Brian will review the details of our results and provide our annual guidance. Lynn will end with some additional comments, and then we’ll take your questions. During this conference call, the management may make statements that provide information other than historical information and may include projections concerning the company’s future prospects, revenues, expenses, and profits. Such statements are considered forward-looking statements under the Safe Harbor provision of the Private Securities Litigation Reform Act of 1995 and are subject to certain risks and uncertainties, which could cause actual results to differ materially from these projections. We would refer you to our Form 10-K and other SEC filings for more information on those risks. Also, in our earnings release, we have included non-GAAP measures that we believe facilitate understanding of our results and comparisons with peers in the software industry. A reconciliation of GAAP to non-GAAP measures is provided in our earnings release. We have also posted on the Investor Relations section of our website under the Financials tab schedules with supplemental information, including information about quarterly bookings, backlog and recurring revenues. On the Events and Presentations tab, we posted an earnings summary slide deck to supplement our prepared remarks. Please note that all growth comparisons we make on the call today will relate to the corresponding period of last year unless we specify otherwise. Lynn?

Thanks, Hala. We began 2023 by delivering strong first quarter results that met or exceeded our expectations for most key metrics. We continue to see broad-based demand across our product solutions, reflecting strength in the public sector market and our unique ability to support our public sector client’s digital modernization needs. We're seeing a high level of request for proposal and demo activity across our software business with particularly strong activity in the ERP space. Our mix of new software business also demonstrates how our market continues to embrace the move to the cloud. Total revenue growth was 3.5% with 7.2% organic growth, which also excludes COVID-related revenues and recurring revenues comprised nearly 84% of our quarterly revenues. We're pleased with our solid revenue growth even as the shift to SaaS and our new software mix continued to accelerate, with SaaS deals comprising 87% of our Q1 new software contract value compared to 80% last year. Most importantly, SaaS revenues grew organically at 24.4%. Our sales activity this quarter reflected strong cross-selling success including opportunities driven by leveraging state relationships at our Digital Solutions division, formerly NIC, and upsells with our data and insight solutions. In addition to our current quarter wins, our pipeline of cross-sell opportunities continues to grow. We also continue to execute our growth strategy around our payments business. During the first quarter, we signed more than 120 new payment deals, and we are especially pleased with the early traction that we are gaining with our acquisition of Rapid Financial Solutions and their robust payment issuing capabilities. I'd like to highlight a couple of first quarter deals that illustrate these successes. In Indiana, we expanded the relationship between Indiana's family and social services administration and our Digital Solutions division with a contract for Tyler's Disbursement as a Service platform to improve the payment disbursement process for sending its existing child care and development fund payments to providers. The purpose of the CCDS federal program is to increase the availability, affordability and quality of childcare. Leveraging the capabilities from the Rapid acquisition, in combination with our existing state enterprise contract, we will streamline the entire disbursement process from portal setup, including registering users and collecting banking information from providers to virtual account payments across all payment types and channels. Through Rapid's robust platform, the solution will also provide reporting and reconciliation features to support complete oversight of the payment program. In addition, we signed two payments contracts to provide rapid disbursement solution for court funds, including Fort Bend County, Texas, a current user of Tyler's jury management solution and Shelby County, Tennessee, a current Tyler Enterprise courts client. The quarter's largest SaaS deal valued at approximately $18.5 million was with the province of New Brunswick in Canada for our enterprise assessment solution. New Brunswick becomes the fourth Canadian province to implement our flagship property tax solution. Now I'd like for Brian to provide more detail on the results for the quarter and our annual guidance for 2023.

Thanks, Lynn. Yesterday, Tyler Technologies reported its results for the first quarter ended March 31, 2023. Total revenues for the quarter were $471.9 million, up 3.5%. Organic revenue growth, which also excludes COVID-related revenues was 7.2%. Last year's first quarter included $20.6 million of revenues from COVID-related initiatives, at our Digital Solutions division, formerly NIC, all of which ended in 2022. License revenue declined 39% as our new software contract mix continued to shift to SaaS at an accelerated pace. Professional services revenue declined 13% due to completion of COVID initiatives, but rose 4.7% organically. Subscriptions revenue increased 14.3% and organically rose 16.4%. Within subscriptions, our SaaS revenues grew 24.4% to $126.6 million and transaction revenues grew 7.1% to $153.9 million. On an organic basis, which also excludes COVID-related revenues, Transaction revenues grew 13.1%. We added 145 new SaaS arrangements and converted 73 existing on-premises clients to SaaS with a total new software contract value of approximately $86 million. In Q1 of last year, we added 149 new SaaS arrangements and had 88 on-premises conversions, with the total new software contract value of approximately $76 million. Our new SaaS bookings in the first quarter added $17.1 million in new ARR. Our total ARR was approximately -- I'm sorry, $1.58 billion, up 9.1% and organically grew 11.5%. Since Q4 of last year, SaaS revenues now exceed our maintenance revenues. Operating margins in the quarter were once again pressured by the acceleration of the shift to the cloud in the new business and the related decline in license revenues. As we've previously stated, we expect operating margin to trough in 2023 and to return to a trajectory of margin expansion in 2024. As we also discussed last quarter, merchant and interchange fees from our payments business under the gross revenue model have…

Thanks, Brian. Our first quarter results demonstrate the strong momentum we are building across our business. Our cloud transition initiatives are on track in this pivotal year as we make progress with our move from Tyler's data centers to AWS and managed through expected margin headwinds resulting from the accelerated pace of cloud adoption as well as cloud bubble costs. Our successes in the marketplace reflect our unparalleled competitive strength, synergistic cross-sell and upsell momentum and highly desirable cloud solutions and position us well to execute on our long-term strategic growth road map. In the next few days, we'll release our fourth annual corporate responsibility report. We hope you'll take some time to review it and learn more about the progress we've made with our ESG efforts. To close, we're extremely excited to host clients in person at Connect, our annual user conference, which will take place in San Antonio from May 7 through May 10. Registrations are an all-time high, and this will be our largest connect ever, with some 6,000 public sector clients attending. We also look forward to our upcoming Investor Day that will be held in person on June 15 in Frisco, Texas, along with a live webcast. We look forward to highlighting our differentiated value proposition in our mid- to long-term strategic plan, growth drivers and financial targets supporting our Tyler 2030 vision. More details will be communicated soon, and we hope you'll be able to join us in person or online. With that, we'd like to open the line for Q&A.

[Operator Instructions] And your first question comes from the line of Ryan [indiscernible] from Credit Suisse Securities USA. Your line is open.

This is Sami Badri on Ryan's line. The first question I wanted to kick off with was just about operating margins. It looks like you guys did better than what Street and our models were forecasting. And I kind of just want to understand if the mechanism kind of going into the model or into the business, it's allowing you guys to execute a little bit better. Are you seeing better pricing, better cost control? Any other kind of details around the margin beat? And then the other question is, I know that you guys have been messaging about operating margins troughing in 2022 before they expand in 2024. But is it possible that we have already seen your operating margins trough and those are very well understood and you're going to be building and expanding from this point forward maybe from a 2Q base? Can you just give us color on margins, please?

Sure. Around the second part of the question, I don't think we've seen the trough yet for the full year. We think the consolidated margin for the full year will be lower this year than it was last year, and our guidance implies that. I do think -- and I don't think Q2 will be the point where you'll see year-over-year margin improvement. I think by Q4, we'd expect that we would be seeing year-over-year margin improvement at that point. But not -- I don't think we've hit the trough yet. And then in terms of the overall margin, we don't give quarterly guidance, so we didn't have a quarterly margin target out there. Our earnings and revenue guidance is basically unchanged from where we started the year. So our expectations at this point are generally consistent. The first quarter did have good performance, good growth around the subscription revenues as some of those revenues are coming online from deals we've signed in prior quarters. And the pace at which those revenues hit can affect that somewhat. I think our subscription revenues were probably a bit above the -- where the Street was. But generally, our expectation for the full year margins hasn't changed.

Yes, Sami, I'd add this, too. We've talked a lot over the last couple of years about the cloud transition and the impact on both revenue headwinds and margins, but there's a lot more going on within Tyler. And I'd say right now, there's a lot of intentionality going on at Tyler. It's a little bit more than just sort of sitting back and letting the cloud transition run through the financial analysis. We have a lot of internal analysis, we have a lot of initiatives going on beyond just the cloud transition, taking a look -- deep look at different parts of our business, different things that we should be doing and can be doing. And I really commend our executive team and really our entire staff for the work that's going on right now. There's a lot of work going on at Tyler for sure. But I could say that everybody is sort of aligned generally with what our long-term goals and our long-term vision is and part of that is around margin expansion. So there's just a lot of things going on, a lot of intentionality. There are some bigger pieces. There's smaller things that we're doing. But I think there's just a lot of intentionality going on.

Next question comes from the line of Kirk Materne from Evercore ISI. Your line is open.

Thanks very much. Lynn, given that you're going to connect next week or next week or in the next couple of weeks, can you just talk about what you're hoping clients take away from that? And I was just kind of curious if you've seen more folks from, say, state governments signing up to participate at the conference?

Yes, Kirk, that's a good question. We actually are hosting some special events around our state government clients, and we're going to have a lot of our key state government stakeholders there. We're going to have them introduced to a lot of our executive team. So there'll be sort of a side path going on with them, also be part of the larger forum as well. Connect is just a unique opportunity for us. We've got so many clients. It's a chance for us to sit down and talk to them, talk about our vision, but also listen to them and listen to their needs, hear what their vision is, it's a chance for us to interact. It's a great opportunity for us to help our clients with more training, more information, talk about the new offerings that we have, things that can make their jobs better and more efficient. It's a big event. It takes a lot of work. Our marketing team does -- and events team just does -- it's an amazing job. If anybody hasn't been to it, I'd recommend people go, it's really done in a first-class manner. There's a lot of work that goes into it. It's not an inexpensive event, but it's something that's very worthwhile. I think not only does Tyler and executive team get a lot out of it. I think our clients get a lot out of it.

Your next question comes from the line of Matthew VanVliet from BTIG. Your line is open.

Good morning. Thanks for taking the question. I guess, Lynn, on the back of the last question there, you referenced a number of potential pipeline opportunities around some of the state-level contracts. Curious if you could give us some sense of sort of the magnitude of how much you feel like is in sort of the near-term pipeline, where you're actually discussing specific deal terms and things of that nature? And maybe just compared to sort of how much upsell cross-sell has come through those contracts since the acquisition closed and I guess maybe it boils down to sort of what inning or what percentage of those potential opportunities do you think you've realized so far? What's on sort of the near term and then what's maybe more long term in terms of mix? Thanks.

Yes, sure, Matthew. I think we're -- part of your question, I think we're still in the early innings. I'd say we're still in the early innings with everything we're doing with NIC. Probably talked a year ago about being in the first inning. We might be in the top of the second. The cross-sell opportunities continue to grow. We take a very deliberate approach around that. We've been instituted this year. We've been doing the strategic account management meetings where we're getting the Tyler salespeople together with state GMs and really sort of doing what we call sort of a state of the state baseline where we're sort of taking a deep dive and look into what are the objectives in that particular state, what are the relationships NIC, our Digital Solutions division brings, where what's the Tyler product footprint, what's the terms of the contract vehicle, how can we easily get products into those clients' hands. When we talk about what those near-term opportunities are, we do qualify them. I mean we have a number of opportunities that we think are more longer term, but what we call more qualified leads. We're up around sort of in the 175, 180 range right now. All different types of plays that we're looking at there, probably somewhere around $50 million ARR is what we've considered a more qualified pipe. Qualified pipe to me is not something that's going to close in the next month or 2, but it's something that I think has got a pretty viable horizon on it.

Your next question comes from the line of Joshua Reilly of Needham & Company. Your line is open.

Yes, thanks for taking my question. You mentioned the strong ERP results in the quarter and the pipeline for the rest of the year. Can you just speak to what's driving that pipeline and the visibility that you have in ERP deals for the rest of 2023? Thank you.

Yes. I think what I would say there, Josh, was that what we're seeing in terms of the sales indicators, the RFP volume, the number of demos that we're doing is really at almost all-time highs. Now that's not going to turn into business for several quarters, but it's very encouraging to see. I don't really -- I can't really put my finger on what's driving that right now other than the fact that demand remains high and our clients' budgets remain solid.

Next question comes from the line of Terry Tillman of Truist Securities. Your line is open.

Yes, good morning, Lynn and Brian. And Hala thanks for taking my question. Question with a slight follow-up. I guess on the conversions, what I'd be curious, Lynn, has anything evolved or changed in terms of -- as you're doing these flips or conversions, the propensity to maybe do multi-suite then and/or just think much more strategic and broader with the broader product footprint that you've evolved? And then the second part of this is just with Rapid Financial Solutions. It sounds like it's really interesting in terms of kind of 1 plus 1 3. Anything on the quantifying the size of that business now?

Sure. I think we certainly use the flips and conversions as an opportunity to upsell. That is part of our strategic direction. We're still going at a pretty healthy pace. I think when we get to Investor Day in June, probably give us -- we'll probably hear a little more guidance on the pace of our conversions and where we think we'll be over the next 4, 5, 6, all the way up to Tyler 2030. But yes, you're exactly right. It's an opportunity for us to once again reach out and upsell other products around and then help incentivize flip to. As it relates to Rapid, this is a transaction that we're pretty excited about. It's a capability that we didn't have in-house. It's not a capability that I didn't have in house, the whole bringing in the whole issuing side of disbursements and the fact that we closed that deal at the end of November. And so we've owned this company for just a little over about 5 months now, not quite 5 months and already the synergies in working with the digital services team, formally NIC, these deals that we've already got signed, I think this early is something a little unusual for us with acquisitions. It normally takes a little bit of time. There's a lot of road map looking out on the disbursement side payments. As you know, they're primarily focused right now sort of in the justice space, but there's applicability across all of our product lines. That again is going to take years to develop, but it's pretty exciting, the early momentum we've seen.

And we don't disclose the revenues for Rapid separately, but when we acquired them, they were in the kind of $14 million, $15 million annual revenue range.

Your next question comes from the line of [indiscernible] from Wolfe Research. Your line is open

Hey, Guys, this is Alex. So I guess maybe just a quick question -- another quick question on the demand environment. It does seem, Lynn, that you're seeing literally every company kind of talk about the strength of state and local. Is there -- obviously, the budgets have been on a relative basis, better than other sectors, but is there anything unique or special going on? And kind of if you look at your own pace of new SaaS bookings, has that changed at all? Like is it -- is the environment better on a relative basis than where you thought it was going to be? Is it as good as you thought it was going to be? I'd love to get color there. And then just one for Brian around. I appreciate the commentary on operating margin trends through the year. Is there anything you can help us with on free cash flow specifically, I think the $130 million, how that propagates those cash tax payments through the year. And as you're looking at cash conversion on an annual basis, where that falls out?

Yes. I think when we talk about what we're seeing in the market, it's a couple of things, probably. I mean we're -- it certainly reinforces the principle that the things that we're providing are essential functionality. I think it reinforces the principle that we went through some periods of time where there might have been a little pent up demand coming out of COVID and also the continued shift towards modernization and digitization of local government. We also see where we talk about the labor markets, for example, and how the labor markets are affecting different companies, but they're also affecting our clients. And as there's labor shortages and turnovers with our clients, it's also creating challenges for our clients, which is having them really point to and use technology to help bridge that gap. So there's just a lot of things going on right now. It's a good market right now. And it's -- I don't know how I'd characterize this to my expectation, but I'm pretty happy with where the market is right now.

And on the free cash flow and I think a little bit on the bookings growth that Lynn was just mentioning. It's interesting our overall bookings growth was on an organic basis around 7%. But our subscription bookings on an organic basis were almost 24%, very close to the same number our revenue growth was. So the real strength is in the bookings, both the SaaS and the transaction bookings. On the free cash flow, yes, the $130 million, $131 million estimated incremental cash taxes this year related to Section 174 is a bit higher than we had talked about in the fourth quarter call as we've got more information and gotten into the calculations more. That impact is a little bit higher this year. I think it's $73 million of that applies to really the deposit for last year's taxes about $58 million this year. So that impact does continue to decline each year, but we have a 2-year impact or catch up in this year, but that impact should decline year-over-year until after five years, it sort of neutral. We made -- the biggest piece of that in mid-April. I think it was around $85 million. And then I think the impact is around, I think, in the $15 million range in the -- it's roughly equal in each of the last 3 quarters. On a free cash flow basis, overall, I think our free cash flow margin, excluding the Section 174 impact is, I'd say, the ranges in the kind of 18% to 20% margin range. And including the impact of the free cash flow -- I'm sorry, more in the mid-teens range and including the impact of the Section 174 change, it's kind of high single, low double-digit free cash flow margin. So the impact is pretty meaningful this year.

Your next question comes from the line of Saket Kalia from Barclays. Your line is open.

Okay. Great. Good morning, Lynn, good morning Brian, thanks for taking my question here. Brian maybe for you. I appreciate the additional disclosure, I think, on SaaS bookings ARR. I think that was what we called in the supplement. And I think that grew mid-single digits this quarter off of a very tough compare. I was just wondering if you could just talk a little bit about how that sort of trend -- how you sort of think about that trending through the year? And maybe just introduce us to that metric a little bit. And then just relatedly, on disclosure, can you just talk about some of the other changes here? Like I think appraisal is a metric that we used to get before. I think that's gotten consolidated somewhere else. Just talk to us a little bit about some of the disclosure changes here and what you want us to focus on in terms of the new?

Yes. Appraisal is certainly a much smaller piece of our business. Appraisal Services, it's an important service that we provide often to customers that we also have sold or will sell a property tax system to. But it's now well under 2% of our revenues. And so we've consolidated that line into the professional services line. And again, the focus, as you've seen from some of the things we've talked about really is around subscriptions revenue growth, the recurring revenues. And we've given some detail breaking that out between the SaaS revenues and the transaction-based revenues, which would be things like payments, our digital solutions portal, e-filing those sorts of things. In the SaaS bookings detail, you're correct, it grew sort of mid-single digits. But the -- that's really just referring to basically new logo SaaS deals. So there's additional SaaS bookings in the upsells, pricing increases, inside sales of additional products to existing customers. So the metric we really think is important is the bookings growth number for subscriptions overall, which are the transactions and SaaS revenues, and that was 23.6% this quarter.

Your next question comes from the line of Pete Heckmann of D.A. Davidson. Your line is open.

Thank you. Good morning. Just a couple of quick questions. You've done a fabulous job of reducing net leverage post the acquisition of NIC. How are you thinking about the potential for M&A? How does that landscape look as well as valuations? And then really have focused mainly on deleveraging and not so much on the share repurchase plan. I mean what are your thoughts there in terms of resuming share repurchase at some level of net leverage?

Yes, sure, Pete. I think you're right. Our focus still continues to be a reduction of debt. We're -- that's our primary focus with our use of capital. It's interesting. Our term debt now is getting closer to 30% of our overall debt. It started off more at 65%. So we're about -- we've kind of flipped that model. We still look at M&A. We still evaluate a lot of M&A opportunities. Clearly, we just did this Rapid Solutions deal last fall. If we see an opportunity like that, where we really believe in the long-term strategic value, we're going to pursue it. I think that's been our take really even when we had a lot higher net leverage profile. That being said, we've got a lot of initiatives going on at Tyler, and we've got a lot of our hands full with a lot of different things. And I could see us continuing to do acquisitions like Rapid, but in terms of a larger sort of more transformational or entering into a whole new space, that's probably not on the near-term horizon.

Question comes from the line of Charles Strauzer of CJS Securities, Inc. Your line is open.

Hi, good morning. Brian, on the last call, you talked about Q1 being similar to Q4 in terms of the EPS, a big ramp in Q2 with the full year guidance essentially unchanged. Should we assume that the ramp in Q2 will be less given that Q1 results were better than expected?

Well, I think we'd still be in the same range for the full year. I'd say we're increasingly confident of that range, and we may be trending a little bit more to the upper end of the range at this point, although it's still early in the year. But I think that yes, maybe the ramp is -- I mean I think we were still in the ballpark. We did $1.66. Last year, we did $1.76 in the first quarter, but I think that jump up into Q2 and Q3 and Q4 would be maybe a little less pronounced, but again, we're in the -- pretty much in the same range.

Michael Turrin from Wells Fargo Securities. Your line is open.

Thanks, good morning. Appreciate you taking the question. The commentary around the demand environment, RFP volume has remained consistently upbeat. I realize there are some moving pieces, but the organic growth number 7% towards the lower end of the target range. So can you just help us square those things? What is the organic growth number not entirely reflecting relative to the demand backdrop, whether it's pipeline bookings or just general mix and transition impacts? Any context you can provide just around your view on that number is helpful.

I'll take a stab at that. I think most of it is around the lag between the time that we sign a new deal and when revenues start to hit the income statement. So when we've talked about our SaaS bookings over recent quarters and this quarter, in particular, being very strong. But there's typically a lag, whether it's a new software deal where it might be a quarter to 2 quarters maybe a little bit longer lags from the time we signed the contract to when the client is -- the environment is set up and we're able to start recognizing revenues and really the same sort of things in many of our transaction-based revenue contracts. We signed a new deal for payments, for example, and there might be perhaps a quarter or so lag between the time those revenues start to get recognized. At the same time, we see the impact of lower licenses immediately because if those were license deals, we would have recognized all that revenue or the majority of that revenue pretty much upfront when very soon after the contract is signed. So that would be the biggest factor there. And it's the same thing with flips from on-prem to the cloud. There's -- we may sign it now, but there's a period of time where that transition takes place, so we don't get the uplift in the revenues immediately.

Your next question comes from line of Jonathan Ho from William Blair & Company. Your line is open.

Hi, good morning. Can you talk a little bit about the data insights opportunity that you referenced in the script? And perhaps what kind of upsell opportunities you're seeing in and around that product grouping? Thank you.

Yes, Jonathan. I think I mean data insights is something that -- when I look out in the future of public sector, that's to me is an offering that I can see every single public sector agency needing. It's a very unique offering. We're in a unique position given our big -- our large footprint and our ability to surface data across so many different solutions, not only our own but even non-Tyler solutions. I think it's something that -- look, we made that investment now 5, 6 years ago. And I think we're starting to see more and more demand for it. What we've also seen is internally, we've actually sort of deconstructed the D&I former division within Tyler, and we now sort of have it integrated with each of our divisions so that we're aligning more product with the individual demand, so it's something that I think is a differentiator for us. I think it's always been a differentiator for us. We've seen it even in the last year or so, it's been a differentiator for NIC. When we talk about a year ago, we were talking about the South Carolina rebid or the early renewal of the Texas payments contract. Those were done in part or primarily or a major factor was our data insights. So it's something that we're going to continue to leverage. I think we're in a unique position with it, and it's something that the public sector really needs.

Your next question comes from the line of Rob Oliver of Baird. Your line is open.

Great. Brian, one for you. I know last quarter, it seemed like a couple of big deals that slipped out of the quarter and the deal sizing, I think, a bit more moderate. And just curious if you saw some of those deals closed this quarter and what you're seeing in terms of deal sizing. And then just a quick follow-up. So just on the free cash flow, just to understand that better. Is that is the impact there all of the catch-up from '22? Or is there anything else on the tax side that's impacting free cash flow? I apologize laryngitis here.

Yes. On the free cash flow, yes, that impact is really pretty much all from the catch-up of Section 174, and it's a complicated calculation that's still evolving the overhead you have to add into it and some of those things. But the impact is higher than we initially expected, particularly related to the 2022 amount. Yes, the average deal size this quarter was a bit bigger than the average deal size in the first quarter of last year. A couple of those -- half of those deals that we referred to. And we always have deals that slipped from quarter-to-quarter with the subscription model, it's less impactful. But we did have a couple of license deals that we talked about in Q4 that we referred to, not by name that did close this quarter. We had 2 really nice license deals with the -- for our property or recording product with 2 large counties in North Carolina, Wake County and which is Raleigh and Mecklenburg County, which is Charlotte. And then we had a nice public safety deal with the Virginia State Police that closed this quarter as well. So generally, we've seen those deals that the timing shifted a bit. We've seen those come in.

Your next question comes from the line of Gabriela Borges from Goldman Sachs. Your line is open.

Good morning. Thank you. I wanted to follow up on some of the commentary on margin expansion. So Lynn and Brian, as you think about the longer-term trajectory for margins, I know you've given us some qualitative color and a little bit of quantitative color as well. Is your expectation that margin progression after this year is likely to be linear? Or do you see a period of time when maybe there's an accelerated structure for margins?

Yes, Gabriela, I don't expect it will be linear. And certainly, margins and our targets and broadly how we view the trajectory of 1 of the topics we'll be looking to address at the Investor Day, that things are rarely linear. I do think around the timing of flips over the next few years as we accelerate the move of our clients from on-prem to the cloud, the timing of -- if that's a J-curve or an S curve or how that works will be a factor in that margin trajectory. I think that we're more certain around the timing of the closing of our data centers and we've talked about that in 2024 and towards the end of 2025, closing those 2 data centers and being able to reduce those bubble costs and so those will have more of an impact in those years. So I don't expect it to be linear. I really can't give much color beyond that right now, but it is something we'll continue to refine our outlook for and we'll be talking about margins will certainly be a significant topic at Investor Day.

Yes. And of course, as we grow out through Tyler 2030 and we talk about our growth in our SaaS and our flips but at the same time, we're actively growing our transaction business and our payments business, which will have somewhat of a negative effect. So depending on the growth rates between those two businesses will have some impact on overall margins?

Your next question comes from the line of Keith Housum of Northcoast Research. Your line is open.

Good morning, guys. Brian, I know quarters pass, you talked about the servicing revenue and the staffing up with that unit. Can you perhaps talk about the staffing really you're currently at, you’re? And if you have those people now, they're actually able to contribute to the bottom line?

Yes. I think we've continued to hire new staff as well as are seeing attrition flow, which is not surprising, given some of the shifts in the broader employment markets. So as we've talked about over the last few quarters, we've added new people, new classes on the pro services side and those people are becoming billable. I think you'll see in Q2 and beyond, you'll see more of the impact of that, so we will likely see nice growth in services revenue, which will also help lead most importantly, bringing subscription revenues or SaaS revenues online at a faster pace. So I think you'll start to see that really the impact of those people becoming fully billable in Q2. And I think we're pretty well on plan with our efforts to step up to the capacity we want to have.

Yes. And I think to be clear, we've talked historically over the years about services and our margins on services. And services historically is not accretive to margins. We've talked in the past about it maybe in breakeven or really more of a loss leader. That's likely not to change going forward. I think when I talked earlier about intentionality around other things that we're doing within the business, part of that is things around what we can do to minimize the negative impact of services on overall margins.

Your next question comes from the line of Clarke Jeffries of Piper Sandler. Your line is open.

Brian, I just wanted to ask, was there a restatement of SaaS revenue in 2022? As I just look to Q4 as an example, it seems like we were talking about $110 million last quarter, and now it's $120 million in the supplementals. Was there any change here?

There's not a -- there was a very small reclass, I think, of some revenues from transaction revenues to SaaS revenues. So getting those kind of in line with our current reporting, but not a significant one, but -- and that's reflected in the supplemental data.

Your next question comes from the line of Joe Goodwin of JMP. Your line is open.

I guess, Lynn and Brian, how different at the product or technology level would you say the current payment portfolio is so NIC, Rapid, everything you have there now that is built for governments versus other players in the space? And would you say you differentiate beyond your existing relationships and market presence? Or is there some differentiation on the technology level as well?

Yes. We believe the technology is meaningfully differentiated from the more horizontal payment providers. So the -- whether it's the different types of payment channels we can offer now really robust disbursement capabilities adding to the payment acquiring side and then really around the reporting, the integration to Tyler's back-end systems that makes reconciliations easier that makes the client's job easier, and it's a meaningful differentiator for us. And in fact, it enables us, in many instances, to be -- to have really solid pricing and in some cases, premium pricing because we provide additional value around that. So Rapid was a nice addition to those capabilities, but NIC already had very, very robust capabilities and continues to invest in that payments platform and enhance those. And today, we have a lot of processes underway to further integrate that payment platform into the Tyler back-end systems to create more and more of a competitive edge because of that integration.

Yes. And Joe, I think you can expect at the Investor Day in June, for us to provide a little more color, maybe in a little more detail around some of these topics, specifically the topic around differentiation in the market and what we -- why we're different and the opportunities that we have in front of us.

Your next question comes from the line of Kirk Materne of Evercore ISI. Your line is open.

Just a follow-up, Lynn, your comment on sort of payments and maybe, I guess, I'll drag Brian into this as well. Just on the gross revenue recognition, A, I assume you all have no real ability to pick which 1 you want to go with, meaning I assume that would be easier, but I assume grosses are required by accounting rules. And is there a certain scale that payments gets to that were the drag from a mix shift perspective becomes less, meaning probably I appreciate you calling out the 100 bps this quarter. Should we expect that to get incrementally better as it just grows in scale? So I was just kind of curious about if there's any flexibility to maybe get to that and then sort of how we should think about sort of the drag as that part of the business gets bigger? Thanks.

There's not really a lot of ability to pick and choose how it's accounted for. And the difference is really whether we assume the responsibility and the risk for paying those merchant fees and interchange fees, which can vary depending on the type of credit card, whether it's Amex or Visa, whether it's a business card or a personal card. And so in most cases, our clients prefer for us to handle that so that they know what their fee is. So we have a percentage of the transaction that we charge, let's call it, 2%, and we pay out the merchant fees and interchange fees, and those might be, say, 1.75% but they can vary around that number. And generally, we also get a per transaction charge as well. And so we do get a margin on the merchant fees, but it's a pretty slim margin and then we also get a transaction fee generally. In a net model, we would -- the customer has chosen to pay those merchant fees interchange fees directly. And we're just getting a -- generally a per transaction charge for the services that we provide. And in most cases, the client prefers for us to take that risk. But if we are paying those fees, then we have to do gross accounting. So we think it's important, even though there is some margin on those that we sort of put it back to give you what that impact is on a net basis. So if you take those fees out, as we talked about, if you take those out of both revenues and expenses and just sort of leave what we keep, it would -- it's a 200 basis point overall operating margin impact on Tyler as a whole. So depending on how fast those grow relative to the rest of Tyler, that impact could be bigger or could be smaller. And that's one of the reasons why we would expect to continue to sort of give you those numbers so that you can see the impact of and how that might be trending over time.

Yes. And just to be clear, Kirk, the -- it is customer driven, as Brian said, in the gross model, while lower margin actually produces higher free cash flow. So it's a benefit to our free cash flow.

And that was the last we have for today. So, I’d like to hand back to Lynn Moore, for closing comments.

Thanks Kevin, and thanks everybody for joining us today. If you have any further questions please feel free contract Brian Miller, or myself. Have a great day.

That does conclude our conference today. Thank you for participating. You may now disconnect.