Jeff Lawson
Analyst · J.P. Morgan. Your line is open
Thanks, Greg, and welcome everyone. We had another strong quarter in Q1 as the business showed continued progress across several of our key initiatives. At high level base revenue grew 62% year-over-year to $80.6 million. We saw further expansion within our existing customers as dollar-based net expansion came in at 141% for the quarter. We also added 4,000 new active customer accounts in the quarter, ending the period at 40,696 accounts, up 42% year-over-year. However, before I go further into the highlights of the quarter, I want to discuss some changes in our largest customer Uber, which we expect would dampen our book this year. As you may recall Uber uses Twilio for a variety of used cases including driver and rider communication, driver marketing and several others. Uber has successfully leveraged our global communications infrastructure as it has rapidly grown its business around the world at an unprecedented pace. As a result Uber grew as a percentage of total revenue in each quarter throughout 2016, ending the year at 17% of our revenue in Q4. In the first quarter of 2017, Uber accounted for roughly 12% of total revenue and as Lee will outline in a moment, we expect their contribution to decline further this year. Uber continues to grow rapidly, but they’re changing the way they utilized and consumed communication services. Previously, they used our platform to support most of their used cases in majority of their operating territories. Now, they’re optimizing by used case and by geography, resulting in a more active multi sourcing program. In addition, they plan to move communications for some of their used cases inner. We believe that Uber will remain an important customer for us going forward, but their tremendous growth and the resulting magnitude of their communication spend has resulted in this change and approach. While it’s not uncommon for large companies with mission critical used cases to dual source key technologies, communication included. There are very few companies in the world with the global scale and engineering promise to take on a project of this magnitude. Most companies are unwilling or unable to navigate the complexities of integrating into multiple vendors and optimizing on a geographic level for each specific used case, much less taking on the risk inherent in doing so. We do not believe this is representative of most companies and is more indicative of Uber being in our wire. I’d like to point out that after Uber and WhatsApp, we have very little customer concentration. Our third largest customer is about 2% of revenue, with a gradual slope after that across the rest of our customer base. So while the changes in our relationship with Uber will restrain our overall growth in 2017, this does not change our belief about the health of our business or a long term outbreak. Absent Uber, our base revenue grew by 60% year-over-year in Q1, a level of growth that we have met or exceeded consistently throughout recent periods. Our business continues to grow rapidly and we remain excited about the broad based opportunity we have in front of us. So let me transition to some of the highlights and continued momentum we’re seeing. We had success in the quarter with new customer launches, with customers like Life On Air, makers of the popular Houseparty app, Newport Group and Herbalife Europe, along the existing customers like Shopify and TicketMaster. On the enterprise front, we had at household names in a variety of industries like pharma, security, retail, technology and baking to our customer roaster in Q1. We have good momentum here and we will continue adding further resources to our enterprise go-to-market efforts. Therefore, I wanted to highlight is a new relationship with one of the world’s top investment banks. This is another great example of our success using developers as an entry point in large organizations. The engineering team originally brought us in to help address their compliance and communications needs involved in migrating thousands of financial advisors still using Blackberry’s to a new BYOD solution. As this project gained visibility within the organization, we engage with the leadership of the wealth management division on another used case, improving the customer engagement of their financial advisors through new and enhanced communications channels. At the heart of both projects is the desire to create more engaging communications between the company and its customers. But also to do so in a compliant way across the organization, we look forward to driving success for both of these initiatives and seeing what used cases we can tackle next. We made further progress with customers outside the US as well, highlighted by the addition of Grab, a leading technology company that offers the widest range of ride-hailing and on demand services across Southeast Asia. We will be working closely with Grab to provide unanimous calling including security and privacy for the communications between passengers and the more than 780,000 drivers across the region. This is a testament to the progress we’ve made in establishing a local presence in APAC region to fully support our customers there and the opportunity we have globally. Also in March, we were thrilled to announce a further expansion with our long standing partnership with Amazon Web Services. As a reminder, Amazon is a customer, a supplier and an investor in Twilio. We are hoping to power three AWS offerings, the Simple Notification Service, Chime and now Amazon Connect, their new contact center offering. I would support that AWS is another successful example of our work with solution partners. Not every company is going to be willing or able to build a contact center for example, so working with solution partners like AWS, we can help to address the entire market, whether build or buy. We look forward to supporting AWS as they continue to roll out these products around the world. On the product front, we announced several new innovations and important mile stones. Our new IP Messaging product, Programmable Chat is now generally available as of this morning. Now, our customers can add real time IP based chat into web, mobile and desktop applications. We’ve seen some interesting used cases from the early adapters across fields like buyer seller interactions, customer service, team collaboration, contextual in app chat and many more. For example, we have a well-known global fashion brand building a high touch communications with their customers. Notify, our cross platform notification product moved into the space recently. Well we talk to customers, the heterogeneous and complex nature of communicating with their end customers is a large and growing pain point and one that Notify can help them dissolve. We’re excited to open up access to let any developer build solutions with Notify. One example of an early adapter is a customer using Notify to send real alerts to tens of thousands of real estate agents through SMS, push and Facebook messenger. We also announced general availability of the first portion of our programmable video family, Peer-to-Peer Rooms. This API enables end to end encrypted, multiparty video calling between web and mobile devices. We’re seeing customers implement applications for telemedicine, recruiting, social chat and more. A great example here is Doctors On Demand as they’ve embedded this product into their mobile app where it powers the video calling experience between doctors and patients. And what started as an internal hack from some of our developers became a reality for customers as we launched Programmable Fax recently as well. Though we timed the announcement ironically on April Fool’s day, Fax is still a vital tool in a variety of industries including healthcare, legal and government institutions and broadly in countries like Japan, Germany and Israel. Even in the restaurant world, Fax remains an important part of daily life. As an example, we have a customer called Slice, who provides online ordering services to over 6,000 independent pizza shops across the United States. So once again, we’ve taken what used within hardware and transferred that to the world of software. We look forward to discussing these latest launches and plenty more with customers and prospects at our SIGNAL conference coming in May. We also made an important addition to our management team in the first quarter. George Hu, the former COO salesforce.com joined Twilio as our Chief Operating Officer. He will be responsible for our go-to-market efforts on a global basis as well as operations probably. In this role George would be focused on the continued evolution of our customer engagement model and adding the people and processes necessary to drive further growth. There are very few executives with a resume like George’s and we’re thrilled to welcome him to the organization. Over his 13 year career at sales force, George held a variety of leadership role and helped Salesforce scale revenue from 20 million when he started to over 5 billion at the end of his tenure. George’s focus, knowledge and operational experience at global scale will serve the company well as we pursue our ambitions for further growth. In closing, while we’re clearly not pleased about the change in the relationship with Uber, the remainder of our business continues to perform well. Customers continue to choose Twilio not only for the innovation we’re providing, but also the quality and reliability of our platform. This is due to the hard work and passion for driving customer success from Twilions around the globe. We have a tremendous opportunity in front us and feel we’re positioned to fulfill on our mission to fuel the future of communications. And now, I’m going to turn it over to Lee to discuss our financial results. Lee?