Mike Cotoia
Analyst · Deutsche Bank. You may proceed
Okay, thanks for the question. Let me give you a little bit of summary on the product Priority Engine product enhancement. So in June, we had just launched some additional enhancements and Priority Engine. And the focus on is, Bhavin was really focused on the sales use case. So there were a couple of things that we did in June around integrating and adding the account level signals that we’re seeing from the BrightTALK audience. So, why don’t we do that? We did that, so we could give an expand our customers salesforce up to 2x in terms of accounts that were within their territories, that they had insights around that, that they could go and engage with. We also enhanced some of our inbound converter capabilities and that capability set is tracking visitors accounts that visit our customers websites. And then we took it to a more granular level. We wanted to know which pages they visited. Are they looking at product comparison pages? Are they looking at case studies? Are they looking at demo pages? So that brings greater insights and intent to the salesforce. As we look at our next release that we’ve been working diligently across from our product team, development team, customer success team, I would break it out into two areas. There’ll be data enhancements and user experience or user interface enhancements. And what I mean by that on the data side, we are now for an upsell for offering the opportunity to ingest the BrightTALK, not only the account level, but the prospect level intent information at the individual buying level information into the Priority Engine platform. And that would be up for an upsell. So, we now have the individual buyers inside of BrightTALK who are engaged in virtual video summits, virtual events, webinars now ingested into a Priority Engine for an upsell for an upcharge. We’re also taking a look at making sure we understand certain key areas around content preferences. When you have a sales rep that can understand if their buying team or their prospects or the customers are engaged in webcast versus white papers, those sales teams have a cadence where they follow up on, whether they use the sales enablement platforms like Outreach and SalesLoft to have that better information and more accurate information if their prospect or customer is looking at webcast versus white papers versus case studies enables a better cadence follow-Up. In terms of the user interface, we want to make sure this is seamless. We want to make sure this is personalized. And so making sure that the sales reps have quick links to access to all this relevant information, like at a click of a button, they’re identifying their customers and prospects around what content they’re using? What content they’re engaging with? Also our customers have come back to us this year and said, the information is so powerful. How can you also provide us an account journey and a buying journey? So, now as part of this integration in this upgrade, we’re going to be able to provide day-to-day events at the account level about strategic – very critical information and engagement levels with a 90-day look back. So it’s just not a point in time. It’s going to continue as the buying journey information that we can share with sales teams within our customer accounts. And other features like, find new accounts and buyers that reps have not engaged in insert the stem to the top and a unique view, because we don’t want our customer sales teams to miss any opportunity or deal. So being able to do all that, in a sales interface is going to be very impactful for the team.