Michael Cotoia
Analyst · Raymond James. Go ahead
Hey, Aaron, it's Mike. In terms of the 2021 guidance to get to the high end, obviously, as we've talked about in the past several quarters. We see this early transition -- when the early innings of this whole transition for data-driven sales and marketing organizations had enterprise B2B companies to really drive their marketing and sales efforts. And we're seeing a quick adoption on that in terms of what we're able to offer on our first-party purchase intent data. We're still seeing those trends shift from face-to-face events, obviously, have been depleted. We don't believe that those will ever come back to even pre-COVID levels. So as companies get more adept and inclined to adopt first-party purchase intent data to help fuel sales and marketing organizations, we feel we're in a really good position on that. Remember, our investments start at the content level. We produce the content, we have a registered opt-in audience which creates, first, the largest first-party purchase intent network for enterprise B2B technology marketing and sales to use. You have some macro trends going on in the market in terms of third-party cookies, midstream data that are going to come under questions and going to come on to some scrutiny. So we feel we can execute on that. Obviously, the integration and the work with BrightTALK and ESG, as we work through those, that could help accelerate and get to the higher end into the market. In terms of the sales use case, we got a very strong focus on our Priority Engine sales use case. As you know, we launched back in the beginning part of Q4 some modifications which was really some big updates for Priority Engine. Typically, and even now, we still sell into marketing organizations. Marketers take our data. They leverage it for ABM, net new accounts, penetration, competitive takeout. Now we're seeing a lot of the sales folks, territory managers, inside sales reps leveraging the data. So we made massive investment to make sure that the data that we are supporting and putting into Priority Engine will go into that sales use case and going to their sales workflow more naturally. So one of the things that we've worked on in that was a prospect-level intelligence. So that was a huge launch in October. We've seen a lot of success on that. So before, we rank all of our accounts and priority engine based on technology segment, based on region, and then within those accounts, you will know the active prospects that you should focus on. Well, reps have a different use case. They want to know who I should call now, what I should say to those folks at the individual level. So that was a big advancement we're seeing a lot of success. Another big advancement was we have now customized entry points. So if somebody is an inside sales rep or a rep at an account and they want to cover the data protection market, we can now customize entry points that goes even deeper than the data protection market which vendors are they engaged with right now. Are you looking at data backup and protection? Are you looking at asynchronous replication? So now those sales reps have more insights into the individual prospect-buying team member that they want to go after. Tighter integration in the sales force has been a very big focus for us. As we head into 2021, we're going to continue to that. We want to personalize the Priority Engine sales use case to help guide our sales reps to our customers to not only know who but when to call, to be able to interact with down on the fly and say, "By the way, this prospect just engaged with your content. This prospect just visited your website. This prospect is doing something on social media." So we're really focused on that. We're seeing good traction. We're seeing good use case. In terms of the Q4 to Q1 momentum, on that, as we saw -- we saw a lot of our customers come back, navigate through COVID pandemic, still trying to navigate, and we saw a big uptick in our lead-generation efforts. And that's been a good thing for us because what that encountered is a lot of net new customers for us that are -- that trust TechTarget because of our audience investment, our registered opt-in members and our first-party intent. And we have a huge focus, as I mentioned in the last quarter, to take those three-, six-month programs and transitioning those to subscription-based, always-on integrated programs that will be -- at the foundation will be Priority Engine.