Thank you all for standing by, and welcome to the TTEC's Fourth Quarter and Full Year 2017 Earnings Conference Call. [Operator Instructions] This call is being recorded at the request of TTEC. I would now like to turn the call over to Mr. Paul Miller, TeleTech's Senior Vice President, Treasurer and Investor Relations Officer. Thank you, sir. You may now begin.

Good morning. And thank you for joining us today. TTEC is hosting this call to discuss its fourth quarter and full year financial results for the period ended December 31, 2017. Participating on today's call are Ken Tuchman, our Chairman and Chief Executive Officer; and Regina Paolillo, our Chief Financial and Administrative Officer. Yesterday, TTEC issued a press release announcing its financial results. While this call will reflect items discussed within that document, we encourage all listeners to read our annual report on Form 10-K. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals and business outlook, which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual results to differ materially from those expected and described today. Such factors include, but are not limited to, reliance on several large clients, the risks associated with large - low profitability from or the loss of one or more significant clients, execution risks associated with ramping new business or integrating acquired businesses, the possibility of asset impairments or restructuring charges, as well as the potential impact to the financial results due to foreign exchange re-fluctuations or other legislative developments in the United States or other countries where we do business. For a more detailed description of our risk factors, please review our Annual Report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. I will now turn the call over to Ken Tuchman, TTEC's Chairman and Chief Executive Officer.

Thanks, Paul. And good morning, everyone. We appreciate your participation on today's TTEC earnings call. 2017 was a busy and productive year. We gained momentum on numerous fronts, and achieved and exceeded many significant and meaningful milestones. My comments today will begin with a review of our 2017 financial and business highlights. I'll then share key 2018 focus areas to accelerate our position as a leading global, technology and services partner focused exclusively on the design, implementation and delivery of transformative customer experience. After my comments, I'll turn the call over to Regina for a review of the company's financials and 2018 outlook. Let's begin with our financial highlights for the full year, which exceeded our guidance for revenue and operating income margin. 2018 GAAP revenue was a record $1.48 billion, up 15.8% over the prior year. 2017 adjusted operating income, which excludes restructure, integration and asset impairments was also a record $120.5 million, up 35% over the prior year. Our bookings steadily increased over the year, resulting in full year 2017 new signings of $442 million, an increase of 4.7% over 2016. Bookings also remained well diversified among industries, geographies and segments. Regarding our business highlights in 2017. We added many significant new marquee clients to our portfolio in 2017 and increased the number of clients that are taking services across multiple segments by 25%. Many of these new clients will provide us with a strong growth engine for 2018 and beyond. We significantly strengthened our core offering with innovative new digital solutions and streamlined organizational structure that weave these advance capabilities across our Humanify Customer Engagement as a Service platform. We completed and integrated two strategic acquisitions, both broadened our capabilities, expanded our geographic footprint, increased our global client base and are added further scale to our end-to-end…

Thanks, Ken, and good morning, everyone. As Ken mentioned, we had a strong finish to the year with results exceeding our full year expectations and guidance. We are particularly pleased with fourth quarter execution in our healthcare, retail and government verticals. We exceeded the returns we anticipated from the investments made in the third quarter to prepare for record seasonal volumes. Turning to our fourth quarter 2017 results on a GAAP basis. In the fourth quarter of 2017, we reported revenue of $426.6 million compared to $404 million - $344.9 million in the prior year, and $36.6 million of operating income compared to $6.2 million in 2016. The operating income in the fourth quarter of 2017 and '16 included two point - $10.2 million and $27 million of restructuring, integration and impairment charges, respectively. Including a one-time $62.4 million deemed mandatory repatriation tax related to the enactment of the 2017 U.S. Tax Cuts and Jobs Act, our GAAP loss per share was $0.89 in the fourth quarter 2017. This compared to a loss of $0.01 in the prior year quarter. Normalized, which also adjusts for restructure, integration, impairment and other one-time items, our earnings per share was a positive $0.67 compared to a positive $0.42 in the prior year quarter. Consistent with prior quarters, the remainder of my financial comments are on a non-GAAP basis, which exclude restructure, integration and impairment charges and the assets that we are exiting. Additionally, and given we are accounting for the minority share buyout under the liability method, any changes to the fair market value of the buyout will be accounted for in other income expense and excluded in the computation of our non-GAAP-based EPS. In the fourth quarter and full year 2017, we recorded $1.2 million of expense related to the buyout liability.…

Thanks, Regina. As we open the call, we asked that you limit your questions to one or two at a time. Operator, you may in our open the line.