Elon Musk
Analyst · JPMorgan
Okay. And we expect that exponential to continue. So with the deliveries this year being - even in the face of - if there's a global recession - even if there's a global recession, we're expecting deliveries this year to be about 50% higher than last year. And this - it could be a lot more than that. But even with tough economic times, to see 50% growth is pretty nutty. For Q4, we achieved GAAP profitability, the second quarter for the first time in the company history, and we increased our cash on hand by more than $700 million, even after paying debt [in EMEA] [ph] with the total of $3.7 billion of cash. This means we have enough cash to settle our convertible bond that will mature in March. In addition, our operating margin remains strong at 5.7%. Operating margins in the fourth quarter are usually lower in the automotive industry, but this was not the case with Tesla. 2019 is going to be an amazing year for Tesla. As I mentioned, we are expecting to increase sales by 50%. Perhaps could be a lot more than 50%, but I think 50% is a very reasonable number. But that's crazy growth for the automotive industry. I want to note that one of our major priorities this quarter is improving service operations. So really, from my standpoint, when I think about what my priorities are this quarter, it's improving service in North America. That's number one. And I think we have very exciting [indiscernible] we're going to roll out with the [indiscernible]. We're going to get cars to China and Europe and make sure that we have good logistics for the whole delivery process, from factory gate to the customer. That's obviously pretty far from California to get to Europe and China and make it to - get the car to customers. So we're working every aspect of that logistics chain, and I think we've - I think it's going to be good. I'd say at this point, I'm optimistic about being profitable in Q1. Not by a lot, but I'm optimistic about being profitable in Q1 and for all quarters going forward. So let's see, we've opened 27 new store and service locations, bringing out our total locations worldwide to 378. And we increased our Mobile Service fleet to 411 vehicles. Mobile Service fleet is something we can scale up very rapidly, because we don't need bricks and mortar, we can get more vehicles, hire people and deploy rapidly. It also actually results from higher customer satisfaction, because we can actually send one of our service vans to your work or home and fix the car without you having to bring it into the service center or do any paperwork or anything like that. It's really seamless and invisible. The customers love it. And we're also increasing the functionality of the Tesla App for service, so that instead of having to make an appointment - to call and make an appointment, you just open your Tesla App, say you want to make a service appointment, and it was the top 10 most frequently requested service items, and you can - with a couple of taps, you've made yourself an appointment. And we're going to make it easier for the car to be picked up and dropped off as well. So if you want - if you prefer not coming to the service center at all, you can just request that the car be picked up and delivered. That's something that we'll be - so that's already - we're going to roll it out and have a big improvement to customer satisfaction. It rolled out two or three weeks ago. But the next thing we're going to add is, if a car detects something wrong, like a flat tire or a drive unit failure, that before the car has even come to a halt, there is a tow truck and a service loader on the way. The car has already notified Tesla emergency services, and a service loader, a tow truck, are on their way before your car has even come to a stop. I think this will be immense in improving customer happiness. [Indiscernible] call it and you have to tap the center screen to cancel it. So you can cancel it if you want. We just have to - it's like automatically going to happen. You just press cancel. We're also improving parts distribution. So I think we made a strategic error in the past about not having service parts located at our service centers. We had them in parts distribution warehouses, which basically meant it was impossible to have a fast turnaround on servicing a car, because the car would come in, then the parts will be requested, they come to the service center, this would basically - even if they're very simple, repair could take days. So we're going to be able to stock in all common parts at the service centers, so that it's possible to - - get your car serviced in 20 minutes or 15 minutes, even if it's a simple matter. I mean, it should be like eight minutes or whatever, eight minutes. It should be like lightning fast. But in order to - we have to have the parts located at our service centers. Also, it's going to make sense for our service centers to do basic body work or essentially to replace a front or rear fascia, it makes sense to just prestock the front and rear fascia in the common colors. So unless you have an unusual color, we can literally replace your fascia in 15, 20 minutes, and this is not like, weeks at a body shop stuff. In terms of the new products, with Model Y, we've completed ensuring of ensign of Model Y, and the parts are - [indiscernible] for production Model Y. Three quarters of the Model Y is common with the Model 3, so it's a much lower CapEx per vehicle than Model 3. And the risk is also quite low. This is in contrast to Model S versus Model X where the theory was - I think Model X, we just - it's sort of Model X to be like the sort of the Fabergé egg of cars. It's an incredible vehicle and probably one - probably nothing like it will ever be made again, and maybe it shouldn't. But it is a work of art. It's a special work of art. But the commonality with the Model S is limited. It was only about maybe 30% in common with the Model S, whereas Model Y is, I think, 76% was what it got in common with the Model 3. And we're most likely going to put Model Y production right next to - in fact, it's part of our main Gigafactory in Nevada. So it will just be right there. Batteries and powertrains will come out and go straight into the vehicle. So that also reduces our risk of execution and reduces the cost of having to transfer parts from California to Nevada. It's not a for sure thing, but it's quite likely, and it's our default plan. I would expect Model Y will probably be - the [indiscernible] Model Y will be maybe 50% higher than Model 3, could be even double. The - as I understand it, the midsized SUV segment is the - worldwide is the most popular type of vehicle. So we'll probably see a higher volume of Y than 3. And earlier this month, we saw the construction of our Gigafactory in Shanghai, and by the end of this year, we expect to be producing Model 3s using a complete vehicle production line. That's body paint, final assembly, general assembly and module production. So it basically would be - this will be extremely fast. I get like daily updates of progress of the Shanghai Gigafactory, and those factories are going to go up like lightning. So we do feel quite confident at this point, at least for the factories that are in our control, that we can achieve volume production in Shanghai by the end of the year. And that should allow us to get to the 10,000 vehicles a week rate or very close to it by the end of the year. And yes, I think that's it.