Chris Cartwright
Analyst · Barclays. Please go ahead
Thank you, Aaron. And let me add my welcome and my best wishes that you and your families are healthy and beginning to enjoy a return to more normal activity in your life. At TransUnion, while our associates continue to largely work from home, we have begun to slowly reenter the workplace in a thoughtful and safe fashion. We've started to conduct small in-person meetings in our offices. In fact, Todd, Aaron, and I are together in-person today for the first time in almost a year and a half. In the U.S., we currently plan to gradually return to in-office work in the fall. Though with significant flexibility to capitalize on the benefits, many employees enjoy working from home. Now, I'd like to lay out the agenda for this morning's call. First, I will discuss some of the broad macro and TransUnion specific trends that we experienced in the second quarter as well as highlight some recent progress related to social justice issues and other areas where we can make a difference as an organization. Next, in the context of our unique market positions and approach, I will discuss two growth areas; consumer lending and the public sector, to illustrate several dimensions of this approach that have consistently resulted in outsized long-term organic growth. Finally I'll pass the baton to Todd to discuss our second quarter results in detail along with third quarter and full-year 2021 guidance. So, let me start with our second quarter performance. We posted very strong results as markets generally continue to rebound and our growth outpaced underlying market recovery on the strength of new business wins and a steady stream of new product innovation. Todd will discuss some of the specific revenue trends later as part of his remarks. In the U.S. where consumer spending has surged ahead of pre-COVID levels and consumers have substantial capacity to borrow, the recovery appears to be in full swing, although not yet complete. We expect additional recovery-driven upside in most of our U.S. businesses, particularly consumer lending, employment screening, collections and healthcare. At the same time, we believe that recovery in our international markets has only begun despite very impressive growth this quarter. In emerging markets like India, the Philippines, South Africa and much of Latin America, we see considerable upside as those markets improve over the next 6 to 12 months. Importantly, beyond market-based recovery we continue to deliver growth above our underlying markets. Todd will lay this out in greater detail, but you'll see that our multiyear growth stack in the second quarter clearly shows that the strong results we posted represent a combination of market recovery and organic growth. For instance, in the second quarter of the U.S., CreditVision and CreditVision Link grew almost 50%, well ahead of our strong financial services growth, reflecting the significant win that we've discussed in previous quarters. On our insurance vertical, which grew more than 20% in the quarter. We outpaced industry recovery on the strength of share gains and deeper penetration within our customers. More on our tenant and employment screening vertical where our focus on leveraging strategic tenant and screening partners have paid off and helped to deliver 30% growth in the quarter. We see the same sort of outperformance in our international markets driven by meaningful wins in every region, including new insurance and FinTech customers in Canada, new business with the U.K. government, strong CreditVision performance in South Africa, and new business with key lending customers in India. Given our strong second quarter and the increasingly positive macro environment, we have raised our full-year 2021 guidance again. Todd will provide you with the details shortly. Importantly, we remain confident in our long-term growth algorithm of high-single digit revenue growth at an expanding attractive margin with double-digit EPS spread. We also remain focused on how we conduct business and the positive impact we can have on our associates, our communities, and all of our stakeholders. To that end, we've increased our disclosure and established meaningful targets for workforce diversity and similar strategic imperatives to improve our business. For instance, during the quarter, we implemented a global supplier diversity procurement process. Also during the second quarter, a well-regarded third-party completed a global assessment of our energy and carbon footprint. We’ve provided the 2019 and 2020 baseline data on our website. Using this data, we will develop appropriate targets to reduce our environmental impact. We also launched a thorough materiality assessment to refresh our understanding of key stakeholders’ views about TransUnion. This will further inform our future disclosure and target setting. So, now I’ll pivot to discuss our long-term growth priorities. On our last call, I spent some time delineating TransUnion’s differentiated market-positioning approach which fuels our long-term growth algorithm. Let me quickly review each of these differentiators. First, we've taken an innovator and attacker position across our markets and built a track record of delivering outsized unit growth across markets we serve by disrupting - through disruption and market share gains. In addition to our attractive market position, we have a proven scalable enterprise growth playbook. Based on the foundation of customer and consumer insights, we've developed a repeatable approach to client engagement, product innovation and adjacency expansion. We complement the growth playbook with powerful proprietary and third-party data assets. In addition to our traditional attractive position in consumer credit data, we have developed an array of alternative data assets to serve core in high-growth use cases. Next, our industry-leading technology remains a competitive advantage. I've regularly discussed our proven track record of delivering on large scale complex technology initiatives as well as Project Rise, our current program to make TransUnion’s technology more scalable, secure, efficient and effective, and to keep us on the cutting edge of cloud computing and information security. And finally, underpinning these market positions, our culture emphasizes customer focus and partnership. We've built a company that understands the needs of customers and consumers and can deliver best-in-class solutions to meet those needs. We also balance the sense of humility with a deep inner drive to be successful and accountable while also taking a collaborative approach both internally and externally. So with that review as a backdrop, I want to provide a deep dive on two growth vectors, consumer lending and our public sector vertical. Now, candidly, we could have chosen for many other vertical solutions or geographic markets. We chose these two as a - to industry how we take an attacker position in attractive markets, also how we utilize the go-to-market approach in our growth playbook, and how we leverage data assets across the company. So let's start off with consumer lending which includes a number of lending in markets such as FinTech, short-term lending, point-of-sale, and buy now pay later. Our total consumer lending business has generated about $200 million of annual revenue in recent years, running above that mark in 2019 and dipping below in 2020 due to the impact of the pandemic. Given our current trajectory, we expect to set a new high watermark above $200 million this year. FinTech represents the largest portion of the consumer business at about 50% of revenue followed by short-term lending at about 25% of revenue. Point-of-sale and now buy now pay later lending, while growing quickly, account for a low-single digit percentage of the consumer lending business. For my discussion today, I'm going to focus primarily on the FinTech portion of the business given its size and growth characteristics. From 2017 through 2019, FinTech revenue increased about 55% and then declined in 2020 as a result of the pandemic. We expect to see another significant leg of growth this year as the market rebounds and we benefit from recent share gains. TransUnion has a strategy of looking for the next major innovation in financial services, and we stay close to industry participants as well as venture capitalists to develop our viewpoint. More than a decade ago, we identified the burgeoning FinTech market as a significant opportunity. We developed a strategy that continues to this day, to engage early-stage FinTechs, partner to go to market quickly with TransUnion-enabled risk, fraud, and marketing solutions, and then support their expansion with thought leadership, industry expertise, and innovation. To formalize this approach, we created a FinTech startup kit making it as easy as possible for new players to enter the market using our data, our models and our expertise. As winners emerge, we’ve positioned ourselves as their primary and frequently exclusive bureau partner. And that leadership position continues today as we remain the primary partner to the majority of FinTech lenders. As we help enable the growth of the industry, we learned from our partners, allowing us to refine our strategy and solidify our leadership with new and existing customers. We now have a formal FinTech advisory board that has played a key role in new product development either by existing ideas or helping us to define our own. For example, based on input from our advisory board members, we developed a number of prescreen and prequalification solutions to enable FinTechs as well as our core financial services customers to provide more relevant credit offers to more consumers with increased convenience. Going back five years and based on feedback from our advisory board, we created our innovation lab to bring customers onsite for an immersive process to solve a specific problem or develop a new model leveraging the full range of our data capabilities and expertise at TransUnion, all enabled by our 2016 Technology Transformation Project Spark, since we've had tremendous success using Innovation Lab to deepen and strengthen customer relationships with FinTech lenders as well as our core financial services partners and have expanded recently to engage with insurance customers. The other strong relationships are innovation, particularly credit vision and credit vision link has played an important role in solidifying our leadership position. Going forward, we have a significant opportunity to drive growth through greater penetration of fraud, marketing and direct-to-consumer solutions. Our leadership position has also helped us develop a differentiated file as we see such a high percentage of consumer imports. As you would expect, all three bureaus capture the trend line data when a lender issues a loan. However, only the bureau providing data for the application sees the inquiry. Given our broad coverage in this space, we see a disproportionate amount of the inquiries, which helps in two ways. First, customers can drive insights about consumer behavior if they see a pattern develop. And second, comprehensive inquiry data helps us identify loan stacking fraud and other key risk factors in a way that our competitors cannot match. As we look forward, despite our exceptional growth and strong share position, we expect considerable more growth in the future. First, as I mentioned earlier, we have meaningful opportunities to deepen our penetration with our customers in fraud mitigation, marketing, and direct-to-consumer initiatives. Second, FinTech players continue to diversify from mono-line lending into multi-line lending, and we advise many of them as they enter areas like car, auto, and mortgage. Third, broadly within consumer lending, while small today, we see buy now, pay later, and point-of-sale lending as attractive growth factors. We've taken the same approach with these lenders as we did with FinTechs in their earlier days and have enabled - and helped to enable their success. We started with fraud solutions, and it pivoted to more traditional credit offerings as we capture significant portions of their traffic just as we did with FinTech. In addition to these opportunities in the U.S., we also have a meaningful business internationally with substantial growth potential. Year to date, FinTech represents about 13% of total international segment revenue. But has accounted for roughly 25% of the segment’s growth. The U.K. has the most developed international FinTech market and it accounts for almost 60% of our international FinTech revenue. The next largest markets include India and Canada, followed by Hong Kong, Brazil and Colombia. We also have nascent businesses in South Africa and the Philippines. Interestingly, FinTechs in these markets have a more diverse portfolio addressing opportunities to the shop and offer differentiated consumer experiences across not only traditional lending and buy now pay later, but also digital banking, payments and retail investing. This gives us the opportunity to address a more diverse set of FinTech sectors in international. In cross-sell, a broader range of offerings to this customers. Our ability to rapidly identify the most attractive FinTech segments in markets within our international footprint and to effectively deploy our innovations like CreditVision, TruValidate, and Innovation Lab in these markets has helped us to build strong share positions just as we have in the U.S. Taken together, our U.S. and international FinTech positions represent a significant and fast growing part of our portfolio and should drive meaningful growth above the total company and segment rates in the years to come. Now I'd like to turn to our public sector vertical, which we formalized in 2015 to build off of a fledgling position that we had built more incidentally than deliberately. At that time, we had less than $10 million of government-related revenue spread across a number of our businesses but with no clear owner or strategy. Now, taking our assets and capabilities, we had a clear way to participate in this large attractive market, and in 2015 began the process of building out public sector as a stand-alone vertical utilizing our proven growth approach. First, we hired a dedicated leader, Jonathan McDonald, with deep industry expertise and gave him full P&L responsibility. Jonathan built up his team with dedicated government specialists from 19 associates in 2016 to 52 today. This team identified and prioritized the best opportunities for TransUnion which led to a two-pronged go-to-market strategy. The first part entailed identifying partners who could provide immediate access to various public sector business, allowing us to build the foundation and establish our brand. The second part involves playing the long game of gaining authorization to participate in government procurement processes directly to win business at the federal state and local level. Five years later, we’ve developed an impressive group of partners that help us access local state and federal opportunities and we’ve position ourselves to win business directly with all levels of government including higher education. Now, along with developing a market strategy, the team identified our existing solutions that could most readily fit this market need. In fact, we've never had to build a new solution specifically for public sector. We see that as a real positive that we can readily repurpose the assets within TransUnion and leverage them within a new vertical. This improves speed to market and lends itself to a higher-margin outcome as we don't have significant build-out cost. Now, while we've entered a number of areas, three solutions have driven a preponderance of our growth in the public sector. First, we leveraged our suite of thought in identity solutions to allow agencies to authenticate consumers interacting through existing online channels. Unsurprisingly, we saw significant surge at both the state and federal levels during the pandemic and demand continues today. We also see further opportunity as the Biden administration launches new programs to provide support to various constituents. Second, we utilized our broad array of powerful data assets delivered as a portfolio review for insider threat monitoring. Using this solution, we can help agencies that provide high-level security clearance, continuously monitor their workforce, and for any indication of financial distress or criminal activity as either can indicate heightened risk of an employee being compromised. And third, we combined our collection’s prioritization tools and our leading industry insights around right party contact data to help states efficiently pursue parents who have failed to pay or continue to avoid paying child support obligations. This allows our customers to allocate the limited resources in the most effective way to maximize recovery of child support. All of this good work has resulted in rapid growth and we will approach $50 million in revenue this year. As we look forward with the clear path in this vertical to topping over $100 million in revenue. The next leg of growth will continue to leverage the approach I've just described and that starts with further penetration across the customer base as we built our reputation and develop a track record of delivering high impact solutions. We have positioned ourselves to bid on and win larger contracts and to connect business with states as well as new agencies at the state and federal level. We’ve also launched a professional services offering for our customers where our experts assist with integrating, onboarding and managing our solutions to ensure a quick and effective start to contracts as well as heightened customer satisfaction. And we've launched a supply chain risk solution, as many agencies worry about subcontractors or other vendors become a weak link in the security chain or smaller subcontractors going out of business. We've leveraged our market-leading linking and matching capabilities to develop solutions that support both national security and business continuity. And finally, we see an opportunity to help agencies that provide critical benefits to constituents, better market their availability to ensure that those in need of help receive it. To that end, we continue to explore leveraging the digital marketing capabilities that we've developed. So, the stories of consumer lending in the public sector illustrate two of the many growth vectors in TransUnion. And while they've realized exceptional growth, we have great conviction that they will continue to grow on a similar trajectory in the future, helping to fuel our long-term growth algorithm. And so with that, let me turn the time over to Todd to walk you through our financial results and our second quarter and full-year 2021 guidance. Todd?