Stephen Kaufer - TripAdvisor, Inc.
Management
Sure. So, we have tremendous brand awareness in almost every country around the world on the topic of reviews, of trusted community, always use TripAdvisor to plan the trip. But a surprising number of people didn't understand that we also have one of the best price comparison engines out there. So if you're looking not only for the best hotel but that hotel at the best price, if you're looking to compare, you know, do your own individual trade-offs between, well, am I willing to spend an extra $10 for a slightly better hotel or not? TripAdvisor is the perfect place to do it. And that message is the core message that we're running our TV ads with. And it's working. We're driving increased price awareness of TripAdvisor is a place to find the best price to compare your deals. And as you know, we did that last year. We've seen our positive results. We've increased our spend. So that piece of the strategy is working, and we've found no indications or we haven't seen any indications that it's hurting our brand or consumer awareness as the trusted review site that we started at. I'm not saying that that'll be the only message going forward, but I'm certainly saying it's working for us now. Details on the holistic end-to-end user experience. Well, if you think about what TripAdvisor offers today to so many people, they might come in starting their travel plan with a flight search, move to a hotel search, think about what they want to do in destination, and of course, they need to eat. And some of that is during the trip, some of that is well in advance, some of it is armchair traveling. We have so many users that of course, it's touching all segments. The end-to-end experience that we talked about you see in some of our travel planning tools that are on the site now. And then we really want to highlight so that – and this is an ongoing kind of work stream. It's been ongoing, it will continue, because it's a core differentiated feature of TripAdvisor that you can do all of this planning, and it's really hard/impossible to do that anywhere else. So we have a business unit that we call Core Experience dedicated to providing the common user experience across everything on the TripAdvisor point-of-sale and then working on some of the newer functionality that we haven't launched yet, we haven't talked about yet, that will kind of help drive an experience that, as we say internally, is more than the sum of the individual shopping experience, it's more than the sum of the parts. But I'll have to keep you in suspense on that for a bit longer.