Stephen Kaufer - TripAdvisor, Inc.
Management
And it's not a specific number I can offer, but we do point to the fact that in restaurants, it is a very local product and there tends to be a winner take all or a close to it in a given city. Because if you get enough restaurants and you have enough user demand and enough app installs, that's very habit-forming; you go back to the app. And in almost all of these businesses, it's a cost of customer acquisition that drives the margin, and when you can get that cost of customer acquisition down to be zero because it's a repeat user, the rest of the business just turns out margin. When you look at attractions, it's less a winner take all because it's a more episodic purchase as with travel in general. But, we already have the website that's the closest out there in terms of where people would go research what they want to do when they're in market, when they're planning a trip. And we have far and away, to our thinking, the largest number of installed apps with great attraction content with 170 million TripAdvisor apps out there growing at a wonderful rate. So, you take all of that, then you think of Viator as the OTA for attractions, selling a product online that's not shipping a good but ticketless just like a hotel or package list; it's just an electronic ticket. That needs a bunch of information to sell it. We have that information. That needs the connectivity to be able to deliver the inventory, the tour or the ticket not unlike a hotel reservation, and we're in a very good position, we believe, to be a able to satisfy the demand that we know is out there. I mean, focus already quantified that at the $60 billion, $70 billion, I forget the total number, but it's a really big number that already exists. You don't have to imagine anything else happening, it's just scattered over huge number of vendors including a ton of kind of walk up or last minute purchase. And so if our destiny – if we can hope for our destiny to be that online travel agency for attractions then TripAdvisor brings the demand, Viator brings the supply, and it's a pretty nice match on a product that sold online with high margins, gosh, looks very similar to the hotel space and we all know a couple of OTAs in the hotel space that are very big and very profitable. So, we like those – we like those proof points.