Douglas R. Lebda
Analyst · Needham & Company
Thanks, Alex, and thank you for everyone -- to everyone for joining the call today. With Alex having discussed our financial results for the quarter, I'd like to spend some time sharing my perspective on our Q3 results and how this will translate into Q4 and next year. I'll address mortgage, non-mortgage, some early data from our recent My LendingTree launch and then our guidance. Looking first at mortgage. Industry-wide mortgage originations were down 27% in the same year-over-year period. While our revenue from the quarter was down 3%, it significantly outpaced the overall mortgage market. As we've discussed in the past, we don't focus on top line revenue, we focus on variable marketing margin, which many of you tracking other Internet companies would think of as net revenue or revenue less traffic acquisition costs, or TAC. There are several initiatives we undertook in Q3 that helped us to achieve record VMM, and I'd like to touch on those with you. First, we added 25 new net mortgage lenders to the network. We're continuing to focus on areas where we don't currently have lender coverage and are excited to see more lenders playing in purchase and more lenders taking wider segments of customers. As regulatory fears abate, housing values move up and lenders are able to sell more non-agency loans into the secondary market. Second, given our focus on VMM, we took a hard look at several marketing partners and eliminated lower-intent marketing channels that lenders have trouble converting. While we could keep those marketing partners on board and increase revenue, in the mortgage environment we faced in Q3, it made more sense to ensure our lenders received great volume, which helped them to increase conversion rates and thus higher unit economics on mortgage than we had previously. The result was a revenue increase of $7 per refinanced customer from Q2 to Q3. This higher revenue per customer is not only a proof point that we can still increase the unit economics of our mortgage business, but also, it's continuing in October. And as long as we maintain our focus on lender profitability and conversion rates, this should really help us going forward. Third, we managed the supply and demand of our marketplace better as we take continued strides to improve automation and analytics. As I mentioned with these initiatives now implemented, we're seeing increased revenue per customer, seeing stable or increased lender profitability and increased capacity with new and existing lenders, which helps us in Q4 and beyond. This is the way we manage our business every day and the reason that we can add value to lenders, can add new lenders to the network and maximize our own profitability. Moving into non-mortgage products. I'm even more thrilled with our progress here. We are sitting with the dominant brand in a category moving online rapidly, with a marketplace business model that adds significant value to lenders and consumers. For lenders who are applying significant credit scoring innovation and process automation, LendingTree is a very efficient marketing channel. And as you can see from companies that have filed publicly, borrower acquisition is their most costly exercise. For consumers, loans are a natural product to comparison shop for, and LendingTree is clearly the dominant brand in the industry to help them. While personal loans are getting a lot of very deserved attention right now from Wall Street, the same dynamics hold true for other categories, particularly in small business lending, student loan refinancing and even spreading to new models in mortgage and auto lending. In summary, we're able to create a true marketplace for consumers and lending partners that benefits them and clearly us. Additionally, there is a massive shift from offline to online, and a true marketplace is needed to provide transparency and choice for consumers and the ability to target consumers at scale for lenders, focused on a particular set of underwriting criteria. This shift from offline to online is very early. These lending categories are still dominated by large offline lenders. Now that lenders are online and lending with new technology and acceptable revenue, we can profitably spend marketing dollars to help drive the shift to online. Let me highlight a couple of initiatives in the non-mortgage categories that I think are important to mention. In personal loans, we continue to add new lenders and have a very robust pipeline. These lenders are a mix of both established offline companies rapidly moving online and the pure online companies that have received so much press and focus recently. In small business loans, we've been in a beta launch with 5 lenders and have just now begun the paid marketing to drive this business even more. In auto lending, we've increased revenues and adjusted EBITDA 86% and 53% in Q3, year-over-year, respectively. And just yesterday, we launched a student loan refinance business. It's early, but through a partner, we have 4 lenders participating in this marketplace. This product is an enormous opportunity. There are over $1 trillion of student loans outstanding in the U.S., and we estimate that roughly 30% of them could benefit from refinancing. The next major initiative we launched just 3.5 months ago is My LendingTree. I promised all of you on our last call I'd give you some more data on this on this call. To reiterate our strategy here, we intend to use this personalization platform to be able to send alerts and recommendations across any loan category to consumers whenever they can save money. We think this is a radical improvement to the LendingTree marketplace model for lenders because we can dramatically increase their productivity through conversion rate improvements. And it's also significantly better for consumers because they'll never need to think about whether to apply for a loan, wondering whether or not they can save money. Furthermore, by incorporating credit scores, we can not only make personalized recommendations, but we can, over time, help consumers understand and improve their credit scores, and thus improve their borrowing costs even more so. The early alerts are for homeowners who can refinance or people who can consolidate high interest credit card debt with student loans. Over time, our alerts and recommendations will get smarter and smarter. Moving from the My LendingTree strategy, we're thrilled with the early results -- moving on to the My LendingTree strategy, we're thrilled with the early results of My LendingTree. While we're not giving extremely detailed data due to competitive concerns, I'll give you some metrics of our early days as well as some initiatives we've accomplished and we're currently working on. For the first 50 days following our launch, we generated volume for My LendingTree through opt-ins on our core lending products, and it's been outstanding. We're seeing solid and increasing opt-ins. Let's face it, asking a consumer if you want to get a free credit score and then alerts to save you money isn't a very tough sell. We've generated over 200,000 new accounts since its launch, and the number of accounts per day is continuing to rise. We've just begun paid online marketing, targeting free credit scores specifically 2 weeks ago. The results are very promising. Consumers are saying yes, and we're improving the customer acquisition economics almost daily, which we expect to continue. I won't give specific numbers on acquisition costs but it's beating our expectations and we're now going to continue to scale. We're about halfway through the development of new TV spots to support My LendingTree. The scripts are terrific, and given the current great performance we're seeing, we are going to accelerate those -- the production of those spots into Q4. On monetization, we're seeing very solid engagement with this product, both site logins and responses to alerts. Even at these early days, we see revenue per user moving up over time as the member's enrolled and getting more alerts. We believe that as the opt-in by consumer increases, our offers and alerts improve, we have alerts for more product and we rapidly learn the marketing of this product. Our monetization is so strong that we think we can pay back the marketing spend in a couple of months. And the loans that we facilitate for any given consumer for the rest of his or her life are almost pure profit. In summary, we feel even more certain that My LendingTree is going to deliver the first personalized marketplace for loans to consumers that will solve the age-old problem of overcoming marketing costs in a category where consumer transactions are infrequent. This was the original vision of LendingTree 18 years ago. And while it took a long time, it's coming to fruition. With that context in hand, I'd like to provide our expectations for the rest of the year and provide some color on 2015. For top line revenue, we are increasing our full year 2014 outlook to $164 million to $166 million from our previous guidance of $160.1 million to $164.3 million, which represents year-over-year growth of 18% to 19%. We anticipate variable marketing margin for 2014 to be $63 million to $65 million. And we are increasing our guidance for full year adjusted EBITDA to $20.5 million to $21.5 million, up from $20 million to $21 million. Like previous quarters, when we've got "good news" we balance, increasing our earnings and also accelerating product development and marketing initiatives for future growth. For 2015, we're breaking with tradition this year and not giving detailed full year 2015 guidance on our Q3 call. We'd like to see the current trends and our initiatives play out for a couple more months and give a more specific picture near the end of the year or early 2015. But what I can tell you is this. First, we expect that we'll continue to see double-digit revenue and EBITDA growth. We think that's very easy for us to achieve. More importantly, there will be no change in our operating posture. We will deliver very solid top and bottom line growth and still invest in product and marketing where it financially makes sense, and we've got solid insight into the returns of those expenditures. We frankly think it's very important to show investors that we can deliver profits now and accurately forecast them going forward. We have always operated by balancing short- and long-term results and also revenues and profits. Any company can goose the top line at the expense of the bottom line, and any company can squeeze cost to hit the bottom line at the expense of growth and improving their user experience. But great companies can do both, and we want to be a great company. In summary, we're executing across the board. We've got fantastic liquidity and dry powder to do sensible acquisitions and attractive organic investments; a world-class marketing machine that can leverage our brand to more efficiently acquire customers through pay channels than any of our competitors; better monetization in most categories to -- due to our brand and high-intent customers we drive; and a diversified product mix in new categories that are growing and transitioning online. And we've got what I think is a world-class team of people executing every day around a model where we push ourselves to simultaneously have great returns to shareholders through increased profits, compared to any of our competitors, and still sensibly invest in the future; continuously improve the customer experience, which increases volume to our company without the continued need of paid marketing; and a relentless focus on the profitability of our lender partners. As a company, we take our role of stewards of your trust in us by investing in our company very, very seriously. Your board of directors and your CEO are substantial shareholders and have a history of running businesses in this manner. And our entire team believes that the challenge of capturing significant share and growth, while simultaneously pushing ourselves to be increasingly profitable and having a great experience for consumers and lenders, is an interesting and sustainable exercise. It's much more interesting than having profits at the expense of revenues or revenue at the expense of profits. Given the macro trends of the offline to online shift, the return to normalcy in the consumer credit markets, our brand and our execution over 18 years, we're both incredibly energized and incredibly optimistic. With that, we'd love to take your questions.