Good day and welcome to the TriNet Third Quarter 2019 Conference Call. TriNet has given me a script to read to the audience and it goes TriNet 8-K and the 10-Q filings will both be delayed pending the SEC’s EDGAR system coming back online. However, we will proceed the call and a transcript of this call will be filed. I would now like to turn conference over to Alex Bauer, Investor Relations. Please go ahead.

Thank you, operator. Good afternoon everyone and welcome to TriNet’s 2019 third quarter conference call. Joining me today are Burton M. Goldfield, our President and CEO; and Richard Beckert, our Chief Financial Officer. Our prepared remarks were pre-recorded. Burton will begin with an overview of our third quarter operating and financial performance. Richard will then review our financial results in more detail. We will then open up the call for a Q&A session. Before we begin, please note that today’s discussion will include our 2019 fourth quarter and full-year guidance and other statements that are not historical in nature, are predictive in nature, or depend upon, or refer to future events, or conditions such as our expectations, estimates, predictions, strategies, beliefs, or other statements that might be considered forward-looking. These forward-looking statements are based on management’s current expectations and assumptions and are inherently subject to risks, uncertainties and changes in circumstances that are difficult to predict and that may cause actual results to differ materially from statements being made today or in the future. Except as may be required by law, we do not undertake to update any of these statements in light of new information, future events or otherwise. We encourage you to review our most recent public filings with the SEC, including our 10-K and 10-Q filings for a more detailed discussion of the risks, uncertainties and changes in circumstances that may affect our future results or the market price of our stock. In addition, our discussion today will include non-GAAP financial measures, including our forward-looking guidance for non-GAAP net service revenues, adjusted EBITDA, adjusted EBITDA margin, and adjusted net income. For reconciliations of our non-GAAP financial measures to our GAAP financial results, please see our earnings release or our 10-Q filing for our third quarter of 2019, which are available on our website or through the SEC website. A reconciliation of our non-GAAP forward-looking guidance to the most directly comparable GAAP measures is also available on our website. With that, I will turn the call over to Burton for his opening remarks.

Thank you, Alex. In the third quarter, we continue to accelerate our business momentum. The TriNet sales and services organization successfully delivered value in the verticals we serve. The revenue and volume growth is expected to continue. Our third quarter financial results were impacted by higher health costs, as the trend we experienced in the first and second quarter continued with one national carrier. We have taken steps to mitigate these higher costs and we anticipate returning to a normalized cost trend in 2020. In the third quarter, we grew GAAP total revenues a 11% year-over-year to $969 million, while net service revenues declined by 4% year-over-year to $221 million. Professional service revenues grew 8% year-over-year to $130 million. The strength in professional service revenues in the quarter reflected our continued focus on keeping the customers at the center of everything we do. Customer retention continues to improve in the quarter and was a key driver of this outperformance. During the third quarter, we grew insurance service revenues by 11% year-over-year to $839 million, while net insurance service revenues declined 17% year-over-year to $91 million for the quarter. Net insurance service revenues were impacted by higher health costs. Later in my prepared remarks, I will elaborate on the drivers of the increased costs. In the third quarter, our Q3 GAAP earnings per share grew 11% year-over-year to $0.78 per share. Our Q3 adjusted net income per share grew 8% to $0.81 per share, both within our guidance range. Finally, we finished the quarter with approximately 332,000 worksite employees up 4% year-over-year primarily due to further improvement in our customer retention, which continues a trend that began in February, and continued strong hiring from our installed base, reflecting our solid business mix. Through our differentiated business model and go-to-market approach, we…

Thank you, Burton. As we review the financials, I will focus on the GAAP and non-GAAP numbers where appropriate. During the third quarter, GAAP total revenue increased 11% year-over-year to $969 million and net service revenue declined by 4% year-over-year to $221 million. We finished the third quarter with approximately 332,000 worksite employees, showing 4% year-over-year growth. Average WSE count for the third quarter was approximately 331,000, also a 4% year-over-year increase. Professional service revenue for the third quarter increased 8% year-over-year to $130 million. Professional service revenues benefited from improved WSE retention, as client services continued to constructively engage our clients and continued strong hiring from our installed base. Insurance service revenue for the third quarter increased 11% year-over-year to $839 million and net insurance service revenue decreased 17% year-over-year to $91 million. As Burton discussed, net insurance service revenues was impacted by increased cost at carrier, where we saw a mixed shift to specialty pharmaceuticals from brand-drugs and a higher than expected provider network cost increases in a segment of this business. The health costs move in the third quarter, represents a four-point variation from our quarterly health costs forecast. The health costs move outside of our normal two to four point quarterly health cost variation, occurred with one of our national carriers, where we saw higher cost; we experienced adverse selection with a segment of the customers on their plan in one region. The mix shift and adverse selection together accounted for approximately half of the third quarter health cost variation. As we have stated in the past, the bottom end of our annual guidance range attempts to capture a two-point variation from our insurance cost forecast. We are experiencing that move in 2019. For 2020, we believe we have mitigated these higher insurance costs by capturing…

Thank you, Richard. Our professional service revenues, WSE volume and resultant GAAP revenue growth have set the stage for continued momentum into 2020 and beyond. We look forward to completing a successful fall selling season and are optimistic about the large addressable market in the six verticals the TriNet serves. Operator?

We will now begin the question-and-answer session. [Operator Instructions] Our first question will come from Kevin McVeigh of Credit Suisse. Please go ahead.

Great, thanks. Hey, just to follow up on the health care costs a little bit, it sounded like there was some impact in Q1 and Q2, and then outsized in Q3. Any sense of what the incremental was that it was so much more impactful in Q3 relative to one and two?

Sure. So, the first part, Kevin is that, as you know, there is still burning through their deductibles in Q1. And as we’ve said on a regular basis, as you know, you can have volatility in any one quarter up to four points. We experienced that in Q3. As we previously noted, the one national carrier continued to see higher costs. And in particular, we experienced adverse selection with the segment of the customers and the pharma mix shift as well. These two latter things were approximately half of the Q3 cost variation. As we said on the call though we’ve already mitigated that for 2020, we’ve secured a farmer rebate for one of the national carriers that was running hard. we’ve obtained greater cost visibility into their book of business and we’ve also already re-priced the Q4 and Q1 cohorts that reflect to their new risk profile. We added an insurance carrier in that additional place for that particular region and we believe for 2020, we will now have an 11 to 12 net insurance margin.

Got it. And then I guess the other thing is, any sense of – if you’re able to share kind of what percentage of the WSEs that would have impacted?

It’s a very small percent. If you’re asking about from an adverse selection, it’s very small. So, if they all decided that they would like to select out the price to risk, that’s already factored into the forward-looking guidance for the end of this year and next year, less than 1%.

Got it. And then just one more and I’ll get back in the queue. You were still able to maintain kind of the EBITDA come within that range. Where was the offset or would have just been had it not kind of broken this way, would have just been that much more upside to the print?

No. So, what we had said earlier, we had already seen that one carrier was starting to get hard in Q2. As that continued, we started to take the necessary actions in the quarter to start to mitigate that. And then we lowered the variable incentive compensation, reflecting the financial performance that we’re now forecasting.

The next question will come from Andrew Nicholas with William Blair. Please go ahead.

Hi guys, good afternoon. First, I just – I wanted to touch on WSE growth obviously, it’s quite strong in the quarter. I think nearly 4.5%, which is even a bit higher than what we had modeled. I’m just wondering if you could help me size the different drivers of growth there, you’ve talked quite a bit about retention being improved. Was that the bulk of the strength or did you also have continued strength and hiring? And then on a related note, if you’re seeing any strength in a particular vertical or geography?

So, yes, I’ll start with the renewals and change in existing, I’ll let Burton talk about the sales force. So, as you all recall about a year ago now, we’ve invested heavily in our ability to retain and make happier customers. We have been on that path for a year and as we said last quarter, we started to see a significant benefit from that. We’re seeing that again, in Q3 and we expect that to continue into Q4 and into next year. As we also have seen again for another quarter of strong change in existing for our current installed base, that’s a statement as we have moved into more white-collar and blue and gray that perform lightweight color, we’ve seen, although this is a very tight job market, they really see a benefit to everything that TriNet brings to them and we believe the Company’s selections that we have, have actually grown fairly well. With that, I’ll pass it over to Burton to talk about the top-end with the sales reps.

Hey, Andrew, I think that the vertical strategy is working and just to accentuate what was just said, the customers are hiring new employees and the growth in, what we call CIE or change in existing, has been strong and I believe that the companies that we’re serving are growing and prospering. I’m also happy with the sales productivity and the sales results. So, it’s across the board. All of the verticals are moving forward and growing, and I believe that we’ll see strength in all six of our verticals as we approach the New Year and come into 2020. So, as I said in my prepared remarks, it is a combination of the change in existing, the retention in the focus this last year on retention and new sales, all three.

Great, thank you. And then back to the health care costs. It sounded like, and correct me if I’m wrong, the addition of a new carrier was partly to try and mitigate that issue in that region. I’m just curious maybe, if you could talk about your broader strategy around carriers, what are the considerations about adding carriers in different areas and regions, and how that could potentially be maybe, a more proactive way of avoiding some of the higher costs that are more unexpected.

One of the biggest separations between TriNet and other companies is that we try to have multiple choices for our clients. We felt it was important that in the New York metro area, that’s an important add-on carrier. We’re very happy that they joined us. it does allow us to have selection for our clients and we think that’s beneficial. We also use that strategy, we have some national carriers, we have two national carriers, and then we have regional carriers. So, we by far have more choices in any other PEO and we’re proud of that.

All right. Thank you.

[Operator Instructions] The next question will come from David Grossman of Stifel Financial. Please go ahead.

All right, thank you. Good afternoon. So, I’m wondering is first, just – sorry, I didn’t get all the guidance down, Rich. Can you perhaps just slowly repeat the fourth quarter guidance?

Sure. If you look at the guidance for the quarter, let me just turn to that place. You were just asking for – we will be $1 billion, representing year-over-year growth of 9% to 10%, net services revenue will be in the range of $215 million to $230 million, which represents year-over-year decline of minus 4% to 3%. Adjusted EBITDA is expected to be in the range of $88 million to $105 million for the 4th quarter, representing an adjusted EBITDA margin range of 41% to 45%. We expect GAAP earnings per share in the range of $0.61 to $0.79 per share and adjusted net income per share in the range of $0.74 to $0.91 per share.

All right. Thank you for repeating that and just to go back to the various issues in the health insurance book. Maybe, you could help us understand like how these things come about and transition into the remedies, the three or four remedies that you articulated that you think will return you back to a more normalized margin, because it’s not always obvious just like how these things come about and how you can anticipate or just not anticipate that these things happen?

Sure. As we have said on our call – we’ve said on our previous call, we had one national carrier that was running hard. We started to see a mixed shift to specialty pharmaceuticals from brand drugs and we had higher than expected provider network costs in segments of the business. So, what we were able to do over the course of last quarter was, negotiate with them as a partner and we will now get rebates from that particular national carrier, which mitigates that in 2020. And we’ve also been able to get greater visibility into their pharmas, which allows us to also do a better job of forecasting and pricing to risk for our clients. We were able to then take that information and re-price the Q4 in Q1 cohorts. So, people understand as approximately 80% of our installed base, so that has really been performed. We added Empire, which has been a great add for us, and we believe all these actions will allow us to be in the 11% to 12% range for 2020.

[Operator Instructions] The conference has now concluded. Thank you for attending today's presentation. you may now disconnect.